Course information

Interpersonal Skills Training​ Course Outline

Module 1: Introduction to Interpersonal Skills

  • Importance of Interpersonal Skills
  • Identifying Key Elements of Effective Communication
  • Recognising Different Communication Styles
  • Building Rapport in Professional and Personal Relationships

Module 2: Verbal Communication Skills

  • Speaking Clearly and Confidently
  • Active Listening Techniques
  • Giving and Receiving Feedback Effectively
  • Using Positive Language for Better Impact

Module 3: Non-Verbal Communication Skills

  • Understanding Body Language Cues
  • Role of Eye Contact in Communication
  • Managing Facial Expressions Appropriately
  • Using Gestures and Posture to Convey Messages

Module 4: Emotional Intelligence

  • Recognising and Managing Your Emotions
  • Understanding the Emotions of Others
  • Developing Empathy and Compassion
  • Building Emotional Resilience in Challenging Situations

Module 5: Conflict Resolution

  • Identifying the Causes of Conflict
  • Using Effective Negotiation Techniques
  • Managing Disagreements Constructively
  • Achieving Win-Win Solutions

Module 6: Assertiveness and Confidence

  • Understanding Assertiveness versus Aggressiveness
  • Expressing Your Needs and Desires Clearly
  • Setting Boundaries Without Conflict
  • Developing Self-Confidence in Communication

Module 7: Teamwork and Collaboration

  • Recognising the Importance of Teamwork in Professional Settings
  • Effective Team Communication Strategies
  • Encouraging Inclusivity and Participation in Group Work
  • Building Trust and Mutual Respect in Teams

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Who should attend this Interpersonal Skills Training Course?

The Interpersonal Skills Training Course is designed to equip delegates with the skills and knowledge necessary to communicate effectively and build strong interpersonal relationships in various personal and professional settings. This training course can be beneficial to a variety of professionals, including:

  • Business Professionals
  • Team Leaders and Managers
  • Customer Service Representatives
  • Sales and Marketing Professionals
  • Project Managers
  • Educators and Trainers
  • Human Resource Personnel

Prerequisites of the Interpersonal Skills Training Course

There are no formal prerequisites for this Interpersonal Skills Training Course.

Interpersonal Skills Training Course Overview

Interpersonal Skills are crucial for effective communication and relationship building in both personal and professional settings. This training course aims to enhance your ability to interact positively with others, fostering collaboration and understanding. Mastering these skills is essential for achieving success making it a valuable asset for anyone looking to improve their social dynamics and professional relationships.

Proficiency in Interpersonal Skills is vital for professionals across various fields, including Managers, Team Leaders, Customer Service Representatives, and HR personnel. These skills facilitate better teamwork, conflict resolution, and customer satisfaction, ultimately leading to improved organisational performance. By mastering interpersonal skills, professionals can enhance their ability to influence, persuade, and build strong, lasting relationships within their teams and with clients.

This 1-day training course offered by The Knowledge Academy provides delegates with practical tools and techniques to enhance their interpersonal skills. Delegates will engage in interactive sessions, role-plays, and group discussions to develop their communication, empathy, and conflict resolution abilities. By the end of the course, delegates will be equipped with the knowledge and confidence to apply these skills effectively in their workplace, leading to improved collaboration and productivity.

Course Objectives

  • To enhance verbal and non-verbal communication skills
  • To develop active listening techniques
  • To improve conflict resolution and negotiation skills
  • To foster empathy and emotional intelligence
  • To build strong, positive relationships with colleagues and clients
  • To increase influence and persuasion abilities

After completing this course, delegates will receive a certificate recognising their enhanced interpersonal skills. This certification is a testament to their commitment to personal and professional development, making them valuable assets to any organisation. Delegates wish to learn more about the essence of effective communication, can avail of The Knowledge Academy’s vast range of Communication Skills Courses.

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What’s included in this Interpersonal Skills Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Communication and Interpersonal Skills Certificate
  • Digital Delegate Pack

Why choose us

Our Hong Kong venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Hong Kong is an autonomous territory of the People’s Republic of China and can be located on the southern coast of China. Hong Kong has a population of around 7 million people. The education system in Hong Kong is mostly based around the English system and it is overseen by the Education Bureau and the Social Welfare Department. One of the earliest schools in Hong Kong was Li Ying College established in 1075. The education level begins with preschool education that is payable education, paid by pupil’s parents. The primary and secondary education is mandatory for every child in Hong Kong to attend from the age of 6 to 18. Higher education remains exclusive in Hong Kong and adult education is a growing sector in Hong Kong, with two non-profit school running evening courses. The University of Hong Kong was founded in 1911 and is the oldest tertiary (higher education) institution in Hong Kong and is organised into 10 academic faculties with English as the main language of instruction. The Education Bureau in Hong Kong also provides educational services for immigrant children from mainland China and other countries. Hong Kong also has 175 internal schools.

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Address

62/F & 66/F
The Center
99 Queens Road
Central
Hong Kong

T: +852 2592 5349

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Interpersonal Skills Training Course in Hong Kong. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Interpersonal Skills Training Course in Hong Kong, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

What our customers are saying

Interpersonal Skills Training Course in Hong Kong FAQs

Interpersonal skills are the abilities that enable effective communication and interaction with others. These include active listening, empathy, teamwork, problem-solving, and adaptability, fostering positive relationships in personal and professional settings.
Interpersonal skills are essential for building strong relationships, fostering collaboration, and effective communication in both personal and professional settings. They enhance teamwork, resolve conflicts, and contribute to career success and personal growth.
Taking an Interpersonal Skills Course enhances your ability to communicate effectively, build strong relationships, resolve conflicts, and work collaboratively. It boosts emotional intelligence, leadership capabilities, and overall professional success.
There are no formal prerequisites for this course.
This course is ideal for professionals aiming to enhance their workplace communication, build stronger relationships, and resolve conflicts effectively. It suits team leaders, managers, and anyone seeking improved collaboration.
In this training course, delegates will have intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
This certification takes 1-day to complete during which delegates participate in intensive learning sessions that cover various course topics.
Yes, The Knowledge Academy offers 24/7 support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.
In this training course, delegates will have intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
The Knowledge Academy provides flexible self-paced training for this course. Self-paced training is beneficial for individuals who have an independent learning style and wish to study at their own pace and convenience.
The Interpersonal Skills Certification enhances your ability to communicate effectively, build relationships, and resolve conflicts in personal and professional settings. It is valuable for roles requiring collaboration, leadership, or client engagement.
No formal exam is required at the end of the course. However, delegates are assessed through practical exercises and projects to ensure they have a solid understanding of Dart and can apply their skills effectively in real-world scenarios.
The training covers topics such as effective communication, active listening, emotional intelligence, conflict resolution, teamwork, adaptability, empathy, nonverbal communication, leadership, and building strong professional relationships.
The Knowledge Academy in Hong Kong stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.
The training fees for Interpersonal Skills Training Coursein Hong Kong starts from HKD7995
The Knowledge Academy is the Leading global training provider for Interpersonal Skills Training Course.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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