Communication Skills Training | Conflict Resolution And Negotiation For Change Training in Hong Kong

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Communication Skills Course

Conflict Resolution and Negotiation for Change Training

Hong Kong

Gain knowledge of the levels and role of conflict management in the organisation.
Acquire knowledge regarding negotiating the most difficult conversations with customers.
Get familiar with the stages of negotiation to develop the right negotiation process.

Dates & Prices Dates & Prices

Course information

Conflict Resolution and Negotiation for Change Training Course Outline

Module 1: Introduction to Conflict Resolution and Negotiation

Understanding Conflict and Its Impact
Role of Conflict in Change Initiatives
Introduction to Negotiation
Ethical Considerations in Conflict Resolution and Negotiation

Module 2: Types and Sources of Conflict

Identifying Different Types of Conflict
Common Sources of Conflict in the Workplace
Conflict's Impact on Individuals and Teams
Early Warning Signs of Escalating Conflict

Module 3: Conflict Resolution Styles and Approaches

Conflict Resolution Styles
Choosing the Right Conflict Resolution Style
Adapting Conflict Styles for Different Situations
Assessing Personal Conflict Resolution Style

Module 4: Communication Skills in Conflict Resolution

Effective Communication Techniques
Active Listening and Empathetic Communication
Non-Verbal Communication Cues
Managing Emotional Responses in Conflict
Diffusing Tension through Language

Module 5: Conflict Resolution Strategies

Conflict Resolution Process
Mediation and Facilitation Techniques
De-escalation Strategies
Conflict Resolution Tools and Models
Group Conflict Resolution Dynamics

Module 6: Negotiation Fundamentals

Introduction to Negotiation as a Problem-Solving Tool
Principled Negotiation
Preparing for Negotiation
Setting Negotiation Goals and Objectives
Negotiation Styles and Tactics

Module 7: Building Negotiation Skills

Effective Preparation and Planning
Active Listening in Negotiation
Generating Creative Solutions
Overcoming Common Negotiation Pitfalls
Handling Difficult Negotiation Situations

Module 8: Negotiation Strategies and Techniques

Distributive Vs Integrative Bargaining
Positional Vs Interest-Based Negotiation
Strategies for Achieving Win-Win Outcomes
Multi-Party and Complex Negotiations
Cross-Cultural Negotiation Considerations

Module 9: Negotiation for Change and Conflict Resolution in Organisations

Negotiation as a Change Management Tool
Navigating Organisational Conflict
Applying Conflict Resolution and Negotiation to Change Initiatives
Implementing Conflict Resolution Strategies in Organisations

Who should attend this Conflict Resolution and Negotiation for Change Training Course?

The Conflict Resolution and Negotiation for Change Course is designed for individuals who want to develop skills in effectively managing conflicts, facilitating negotiations, and driving positive change within various contexts. This training course can be beneficial for a variety of professionals, including:

Human Resources Professionals
Mediators and Facilitators
Diplomats and International Relations Specialists:
Legal Professionals
Social Services Professionals
Healthcare Professionals
Emergency Responders

Prerequisites of the Conflict Resolution and Negotiation for Change Training Course

There are no formal prerequisites for this Conflict Resolution and Negotiation for Change Course.

Conflict Resolution and Negotiation for Change Training Course Overview

Conflict Resolution and Negotiation for Change Training is essential in today’s dynamic workplace environment. It addresses the challenges of resolving disagreements constructively and harnessing the potential of negotiation to facilitate positive change. This training is crucial for maintaining harmonious interactions and fostering collaborative solutions in various professional settings.

Understanding the intricacies of conflict resolution and negotiation is vital for Managers, Team Leaders, HR professionals, and anyone involved in organisational development and change management. Mastering these skills is key to effectively navigating interpersonal disputes, enhancing teamwork, and driving organisational change.

The Knowledge Academy’s 1-day Conflict Resolution and Negotiation for Change Training offers a comprehensive overview of the principles and practices essential for resolving conflicts and negotiating effectively. Delegates will learn through practical examples and real-world scenarios, enabling them to apply these skills directly in their professional environments.

Course Objectives

To understand the fundamentals of conflict theory and its impact on individuals and organisations
To develop effective communication skills to de-escalate conflicts and foster collaboration
To master negotiation techniques to achieve win-win outcomes in complex situations
To identify personal and organisational biases that can hinder conflict resolution and change efforts
To apply mediation strategies to facilitate peaceful resolutions in diverse contexts

At the end of this training course, delegates will learn about the steps of the negotiation process to persuade the other person to agree with their point. Delegates will be able to gain insights into common negotiation mistakes and steps to avoid them.

What’s included in this Conflict Resolution and Negotiation for Change Training Course?

World-Class Training Sessions from Experienced Instructors
Conflict Resolution and Negotiation for Change Training Certificate
Digital Delegate Pack

Why choose us

Our Hong Kong venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Hong Kong is an autonomous territory of the People’s Republic of China and can be located on the southern coast of China. Hong Kong has a population of around 7 million people. The education system in Hong Kong is mostly based around the English system and it is overseen by the Education Bureau and the Social Welfare Department. One of the earliest schools in Hong Kong was Li Ying College established in 1075. The education level begins with preschool education that is payable education, paid by pupil’s parents. The primary and secondary education is mandatory for every child in Hong Kong to attend from the age of 6 to 18. Higher education remains exclusive in Hong Kong and adult education is a growing sector in Hong Kong, with two non-profit school running evening courses. The University of Hong Kong was founded in 1911 and is the oldest tertiary (higher education) institution in Hong Kong and is organised into 10 academic faculties with English as the main language of instruction. The Education Bureau in Hong Kong also provides educational services for immigrant children from mainland China and other countries. Hong Kong also has 175 internal schools.

Address

62/F & 66/F
The Center
99 Queens Road
Central
Hong Kong

T: +852 2592 5349

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Communication Skills Training | Conflict Resolution And Negotiation For Change Training in Hong Kong. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Communication Skills Training | Conflict Resolution And Negotiation For Change Training in Hong Kong, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

What our customers are saying

Very professional

Alessandra Torchi

The teacher was really nice and kind. He managed to keep high the attention despite the difficult situation (1 full day online course)

Michele Mancini

Trainer very clear in the exposition and involving people

Alessandro Bracci

Communication Skills Training | Conflict Resolution And Negotiation For Change Training in Hong Kong FAQs

What is Conflict Resolution?

Conflict Resolution involves techniques and strategies for effectively addressing and resolving disputes, ensuring a positive outcome for all parties involved. This skill helps maintain productive relationships in both personal and professional settings, fostering collaboration and understanding.

What are the prerequisites?

There are no formal prerequisites for this course. However, a basic understanding of communication and interpersonal skills can be helpful. The course suits individuals looking to improve their Conflict Resolution and negotiation abilities at all levels.

Who should attend this course?

This course is ideal for professionals, managers, team leaders, HR personnel, or anyone interested in resolving conflicts and negotiating changes effectively. It’s designed for those seeking to enhance their problem-solving and communication skills.

What is Negotiation for a Change?

Negotiation for Change is reaching agreements where change is necessary, requiring individuals or teams to reach a mutually beneficial resolution. This skill is essential for leaders and professionals navigating organisational or personal transitions.

What are the types of Negotiation?

There are several types of Negotiation, including distributive (win-lose), integrative (win-win), and multi-party negotiation. Each type focuses on different strategies for resolving conflicts and achieving the best outcomes for all parties involved.

What is the duration of this course?

The Conflict Resolution and Negotiation for Change training Course spans 1-Day.

What is included in this Conflict Resolution And Negotiation For Change Training?

This course includes expert-led sessions, practical case studies, interactive workshops, and valuable resources to help you master Conflict Resolution and negotiation techniques. You’ll gain the tools to handle complex situations with confidence and skill.

Do you provide a self-paced Conflict Resolution And Negotiation For Change Course?

Yes, we offer a self-paced version of the Conflict Resolution and Negotiation for Change Course. This allows you to learn at your own convenience while still gaining essential skills and knowledge to manage conflicts effectively.

What is the scope of the Conflict Resolution And Negotiation For Change Certification?

The certification provides a globally recognised credential that enhances your professional profile. It opens doors to leadership roles and equips you with practical skills that are highly valued in both corporate and personal environments.

What topics are covered in the Conflict Resolution And Negotiation For Change Training?

Key topics include communication strategies, negotiation techniques, conflict management styles, emotional intelligence, and change management. You’ll learn to apply these concepts to real-world situations for more effective outcomes.

What skills are gained from the Conflict Resolution And Negotiation For Change Training Course?

Upon completing this course, you will develop strong Negotiation, communication, emotional intelligence, and problem-solving skills. You’ll also learn how to manage conflict, resolve disputes, and drive positive change within teams and organisations.

What job opportunities are available after completing this Conflict Resolution And Negotiation For Change Course?

Graduates of this course can pursue roles such as Conflict Resolution specialists, HR managers, team leaders, negotiators, and change management consultants. These positions are found in various industries where communication and conflict management are essential.

After completing this Conflict Resolution And Negotiation For Change Course, will I receive a certification?

Upon completing this course, you will receive a certificate recognising your proficiency in Conflict Resolution and Negotiation for change, boosting your career prospects and demonstrating your expertise.

What will this Conflict Resolution and Negotiation for Change training course teach me?

You will learn effective Conflict Resolution strategies, negotiation techniques, and how to manage change personally and professionally. This training equips you with the skills to handle difficult situations and achieve constructive outcomes.

Why choose The Knowledge Academy in Hong Kong over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this certification.

What is the cost/training fees for Conflict Resolution and Negotiation for Change Training in Hong Kong?

The training fees for Conflict Resolution and Negotiation for Change Trainingin Hong Kong starts from HKD16995

Which is the best training institute/provider of Conflict Resolution and Negotiation for Change Training in Hong Kong?

The Knowledge Academy is the Leading global training provider for Conflict Resolution and Negotiation for Change Training.

What are the best Communication Skills Course courses in Hong Kong?

Please see our Communication Skills Course courses available in Hong Kong

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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