Consumer Rights Training in Hong Kong

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Consumer Protection Training

Hong Kong

Deepen knowledge of consumer protection laws with Consumer Rights Training
Improve skills in resolving consumer disputes
Boost career opportunities in consumer advocacy and compliance

Dates & Prices Dates & Prices

Course information

Consumer Protection Course Outline

Module 1: Consumer Protection - An Overview

Rationale for Consumer Protection
Who is the Consumer and What is Consumer Interest?
Who is Responsible for Consumer Protection?
A Framework for Consumer Protection

Module 2: The United Nations Guidelines for Consumer Protection

International Instruments and Consumer Protection
United Nations Guidelines for Consumer Protection
Objectives, Scope of Application and General Principles
Principles for Good Business Practices
International Cooperation
International Institutional Machinery

Module 3: Consumer Law

Consumer Law in the United Nations Guidelines for Consumer Protection
Constitutional Provisions on Consumer Protection
Framework Consumer Protection Laws
Interface Between Consumer Laws and Other Laws
Sectoral Laws
Professional Service Legislation
Intellectual Property
International Trade Law

Module 4: Consumer Protection Agencies

Consumer Protection Agencies in the United Nations Guidelines for Consumer Protection
Functions of Consumer Protection Agencies
Organizational Models for Consumer Protection Agencies
Examples of Government Agencies Within Ministries
Consultation Mechanisms
Operational Autonomy
Link with Competition
Non-Statutory Public Bodies
Changing Scope of Consumer Protection

Module 5: Business Conduct

Business Conduct in the United Nations Guidelines for Consumer Protection
Corporate Social Responsibility
European Union Definitions of Corporate Social Responsibility
ISO 26000 Guidance on Corporate Social Responsibility
OECD Guidelines for Multi-National Enterprises
Is Corporate Social Responsibility Making Progress?
Is it Possible to do Well by Doing Good?
Self-Regulation
Cross-Border Codes
Criteria for Self-Regulation
Does Collaboration Work?

Module 6: Competition Law, Consumer Interest and International Cooperation

Nature and Characteristics of Competition Law and Policy
Concepts of Competition Law
Abuse of Dominance
Cartels and Collusive Behaviour
Mergers and Acquisitions
Institutional Architecture for Competition
A Challenge for Competition Policy Coherence: Consumer Resistance to Switching
International Cooperation in the United Nations Guidelines for Consumer Protection
Applicable Law and Jurisdiction
Practical International Cooperation
International Institutional Machinery

Module 7: Consumer Protection in the Marketplace

Product Safety and Liability
Consumer Information and Education
Consumer Dispute Resolution and Redress
Electronic Commerce
Privacy and Data Protection

Module 8: Consumer Protection and Basic Goods and Services

Financial Services
Consumer Protection in the Provision of Utilities
Food for All
Consumer Protection in the Health Care Protection
Sustainable Consumption

Who should attend this Consumer Protection Course?

The Consumer Rights Training is designed for professionals aiming to gain a comprehensive understanding of consumer rights, laws, and strategies to ensure fair and ethical business practices. This Compliance Training can be beneficial for a wide range of professionals, including:

Legal Professionals
Regulatory Authorities
Business Owners
Entrepreneurs
Customer Service Managers
Compliance Officers
Government Officials
Consumer Advocates
Retail Managers

Prerequisites of the Consumer Protection Course

There are no formal prerequisites to attend the Consumer Protection Course.

Consumer Protection Course Overview

This Compliance Training course comprehensively explores consumer protection, emphasising its critical role in safeguarding consumer rights and ensuring fair trade practices. As global commerce expands, understanding the legal and ethical frameworks that protect consumers becomes increasingly relevant.

Proficiency in consumer protection is essential for Legal Professionals, Consumer Rights Advocates, Business Owners, and Policymakers. Mastering this subject ensures that individuals and businesses can navigate the complexities of consumer law, advocate for fair treatment, and implement practices that enhance consumer trust and satisfaction.

The 1-day Compliance Training by The Knowledge Academy is designed to equip delegates with the knowledge and skills to advocate for and apply consumer protection principles effectively. Delegates will learn through real-world case studies, interactive discussions, and expert guidance, enabling them to use what they've learned in their professional roles immediately.

Course Objectives

To understand the legal framework surrounding consumer protection
To identify common consumer rights issues and how to address them
To implement effective consumer protection strategies within businesses
To navigate the complexities of international consumer protection laws
To enhance customer satisfaction and trust through ethical practices

After completing Compliance Courses, delegates will receive a certification in Consumer Protection, signifying their expertise in the field. This certification enhances professional credibility and empowers individuals to advocate for consumer rights, implement ethical business practices, and contribute to a fairer, more transparent market.

What’s included in this Consumer Protection Course?

World-Class Training Sessions from Experienced Instructors
Consumer Protection Certificate
Digital Delegate Pack

Why choose us

Our Hong Kong venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Hong Kong is an autonomous territory of the People’s Republic of China and can be located on the southern coast of China. Hong Kong has a population of around 7 million people. The education system in Hong Kong is mostly based around the English system and it is overseen by the Education Bureau and the Social Welfare Department. One of the earliest schools in Hong Kong was Li Ying College established in 1075. The education level begins with preschool education that is payable education, paid by pupil’s parents. The primary and secondary education is mandatory for every child in Hong Kong to attend from the age of 6 to 18. Higher education remains exclusive in Hong Kong and adult education is a growing sector in Hong Kong, with two non-profit school running evening courses. The University of Hong Kong was founded in 1911 and is the oldest tertiary (higher education) institution in Hong Kong and is organised into 10 academic faculties with English as the main language of instruction. The Education Bureau in Hong Kong also provides educational services for immigrant children from mainland China and other countries. Hong Kong also has 175 internal schools.

Address

62/F & 66/F
The Center
99 Queens Road
Central
Hong Kong

T: +852 2592 5349

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Consumer Rights Training in Hong Kong. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Consumer Rights Training in Hong Kong, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

What our customers are saying

Consumer Rights Training in Hong Kong FAQs

What is Consumer Rights?

Consumer Rights refer to the legal entitlements and protections afforded to consumers, ensuring they are treated fairly and are protected against fraud and unfair business practices in the marketplace.

What are the pre-requisites to taking Consumer Rights Training?

There are no formal prerequisites to attend this Consumer Rights Course.

Who should attend this Consumer Rights Training Course?

This Consumer Rights Certification is ideal for consumer advocates, legal professionals, business owners, customer service representatives, and anyone interested in consumer protection and advocacy.

What is included in the Consumer Rights Training?

Consumer Rights Training includes an overview of consumer protection laws, understanding consumer rights and responsibilities, methods for resolving consumer complaints, and strategies for advocating consumer interests.

Who are Consumer Rights guidelines for?

Consumer rights guidelines are designed for businesses, legal professionals, consumer advocates, and regulatory bodies to ensure fair treatment and protection of consumers in the marketplace.

What is the duration of this Consumer Rights Training Course?

The duration of this Consumer Rights Training Course is 1 day.

What will I learn from this Consumer Rights Course?

From this Consumer Rights Course, participants will learn about key consumer protection laws, how to resolve disputes and complaints, advocate for consumer rights, and the role of regulatory bodies in consumer protection.

What are the career opportunities available after completing this Consumer Rights Training Course?

After completing this Consumer Rights Training Course, career opportunities can include roles in consumer advocacy organisations, legal advisory, customer service management, regulatory bodies, and compliance departments in various industries.

How does this Consumer Rights Course benefit professionals in industry?

This Consumer Rights Course benefits professionals in the industry by enhancing their understanding of consumer protection laws, improving customer satisfaction, reducing legal risks, and fostering trust between businesses and consumers.

Why choose The Knowledge Academy in Hong Kong over others?

The Knowledge Academy in Hong Kong stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking the Consumer Rights Certification.

What is the cost/training fees for Consumer Protection Training in Hong Kong?

The training fees for Consumer Protection Trainingin Hong Kong starts from HKD16995

Which is the best training institute/provider of Consumer Protection Training in Hong Kong?

The Knowledge Academy is the Leading global training provider for Consumer Protection Training.

What are the best Compliance Training courses in Hong Kong?

Please see our Compliance Training courses available in Hong Kong

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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