Digital CRM Masterclass | Digital Marketing Course in Hong Kong

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Digital CRM Masterclass

Hong Kong

Attain the basic knowledge of Digital CRM and its importance
Gain knowledge of successful E-CRM strategy with our Digital CRM Course
Learn customer value management and customer identity management

Dates & Prices Dates & Prices

Course information

Digital CRM Course Outline

Module 1: Fundamentals

Introduction to CRM
Introduction to Digital Marketing
Definition of Digital CRM
Significance of Digital CRM in Business

Module 2: Strategy for E-CRM in E-mail Marketing

Introduction to E-mail Marketing
Benefits of a Successful E-CRM Strategy
How to Meet Customer Expectations?
Measurement of CRM Activities

Module 3: Appropriate E-CRM Agencies and Suppliers

How to Choose the Right Platform?
Interaction Consistency
Deep Dive-Moments that Matter

Module 4: Customer Identity and Data Management

Primary Purpose of Customer Identity Management
Data-Driven Decision-Making

Module 5: Customer Value Management

Introduction
Customer Lifetime Value
Customer Referral Value
Customer Influencer Value
Customer Knowledge Value
Balancing the Right Amount of Interaction

Module 6: CRM Operating Model

Introduction
Customer-Centric Processes
Master Data Management and Governance
Technology

Who should attend this Digital CRM Course?

The Digital CRM Course is designed for professionals and individuals who are seeking to enhance their understanding and skills in the realm of Customer Relationship Management (CRM). This course can benefit a wide range of professionals, including:

Marketing Professionals
Sales Representatives
Customer Service Experts
Business Owners and Entrepreneurs
Digital Strategists
Data Analysts
Marketing Managers

Prerequisites of the Digital CRM Course

There are no formal prerequisites for this Digital CRM Course.

Digital CRM Course Overview

Customer Relationship Management (CRM) has long been at the heart of business success. However, as the digital age advances, so does the complexity and potential of CRM. The course by The Knowledge Academy delves deep into the nuances of leveraging CRM in a digital-first world, ensuring businesses can effectively manage customer interactions across diverse online platforms.

In today's interconnected world, understanding the intricacies of Digital CRM is not just a luxury but a necessity. It plays a key role in tailoring customer experiences, ensuring loyalty, and driving revenue. Professionals such as Digital Marketing Managers, Customer Relations Executives, E-commerce Specialists, and Business Strategists should aim to master digital CRM to ensure they're harnessing its full potential and offering unparalleled customer service.

The intensive 1-day Digital CRM Course by the Knowledge Academy, will equip delegates with the insights, tools, and best practices essential for digital CRM excellence. Furthermore, this Digital Marketing Certification Course will not only sharpen their existing skills but will also introduce them to pioneering techniques in the realm of digital CRM.

Course Objectives

To comprehend the core principles and evolution of Digital CRM
To master tools and platforms optimising Customer Relationship Management
To strategise personalised campaigns enhancing customer engagement
To evaluate CRM metrics and analytics for informed decision-making
To integrate CRM with other digital channels for a cohesive strategy

After completing the Digital CRM Course, delegates will possess the expertise needed to excel in Digital Marketing roles. They will be equipped to implement advanced CRM strategies, drive customer-centric marketing campaigns, and contribute to their organisation's growth. This course opens up new career opportunities and is a valuable asset for anyone seeking success on Digital Marketing Courses.

What’s included in this Digital CRM Course?

World-Class Training Sessions from Experienced Instructors
Digital CRM Certificate
Digital Delegate Pack

Why choose us

Our Hong Kong venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Hong Kong is an autonomous territory of the People’s Republic of China and can be located on the southern coast of China. Hong Kong has a population of around 7 million people. The education system in Hong Kong is mostly based around the English system and it is overseen by the Education Bureau and the Social Welfare Department. One of the earliest schools in Hong Kong was Li Ying College established in 1075. The education level begins with preschool education that is payable education, paid by pupil’s parents. The primary and secondary education is mandatory for every child in Hong Kong to attend from the age of 6 to 18. Higher education remains exclusive in Hong Kong and adult education is a growing sector in Hong Kong, with two non-profit school running evening courses. The University of Hong Kong was founded in 1911 and is the oldest tertiary (higher education) institution in Hong Kong and is organised into 10 academic faculties with English as the main language of instruction. The Education Bureau in Hong Kong also provides educational services for immigrant children from mainland China and other countries. Hong Kong also has 175 internal schools.

Address

62/F & 66/F
The Center
99 Queens Road
Central
Hong Kong

T: +852 2592 5349

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Digital CRM Masterclass | Digital Marketing Course in Hong Kong. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Digital CRM Masterclass | Digital Marketing Course in Hong Kong, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

What our customers are saying

Digital CRM Masterclass | Digital Marketing Course in Hong Kong FAQs

What is Digital CRM?

Digital customer relationship management involves the usage of Internet communication methods and technology to improve consumer relationship management and customer experience management programs.

What are the prerequisites of the Digital CRM Certification?

There are no formal prerequisites for this course.

Who should attend this Digital CRM Training Course?

This course is designed for everyone who wants to attain the knowledge of planning, executing and analysing the strategies of CRM in an organisation.

Do you offer support for the course?

Yes, The Knowledge Academy offers 24/7 support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.

What is included in the Digital CRM Certification?

In this training course, delegates will have intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.

What is the duration of this Digital CRM Course?

This course takes 1-day to complete during which delegates participate in intensive learning sessions that cover various course topics.

How long until I receive the course confirmation details?

You should receive the confirmation details for the Copywriting Course within 24-48 hours after registration. If you haven't received it by then, please check your spam folder or contact our support team for assistance.

Will there be an exam at the end of the Digital CRM Training Course?

No, there is no formal exam at the end of this course. However, delegates are assessed through practical exercises and activities throughout the training to ensure they understand and can apply the concepts effectively.

What career opportunities are available after the completion of my Digital CRM Training Course?

After the completion of the Digital CRM Training Course, you can avail for career opportunities in the field of Marketing Specialist, Sales Specialist, Service Specialist, or CRM Community Specialist.

What job roles can benefit from completing this Digital CRM Certification?

This course can benefit a wide range of professionals like Marketing Professionals, Sales Representatives, Customer Service Experts, Business Owners and Entrepreneurs, Digital Strategists, Data Analysts, Marketing Managers

How does this course help in growing my business?

Digital CRM training enhances your skills to effectively manage customer relationships, streamline processes, and enhance customer engagement. This leads to improved sales, customer retention, and overall business growth, giving you a competitive edge.

Why choose The Knowledge Academy in Hong Kong over others?

The Knowledge Academy in Hong Kong stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.

What is the cost/training fees for Digital CRM Masterclass in Hong Kong?

The training fees for Digital CRM Masterclassin Hong Kong starts from HKD10795

Which is the best training institute/provider of Digital CRM Masterclass in Hong Kong?

The Knowledge Academy is the Leading global training provider for Digital CRM Masterclass.

What are the best Digital Marketing Courses courses in Hong Kong?

Please see our Digital Marketing Courses courses available in Hong Kong

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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