ILM Level 4 Certificate In Principles Of Leadership And Management Course - Hong Kong

ILM Level 4 Certificate in Principles of Leadership and Management Course Outline

Total Credit Value – 15

Total Guided Learning Hours – 30

Unit 8625-400: Understanding the Management Role to Improve Management Performance

Credit Value – 4

Guided Learning Hours – 15

Module 1: Understand the Specific Responsibilities of Middle Managers in Enabling an Organisation to Achieve its Goals

• Role of Management
• Levels of Management
• Functions of Management
• Role of Manager in an Organisation
• Nature of Goals and Objectives
• Goals and Objectives of an Organisation
• Benefits of Setting Work Goals and Objectives
• Stakeholders' Objectives in an Organisation
• Formal and Informal Organisational Relationships

Module 2: Understand How Communication and Interpersonal Skills Affect Managerial Performance in the Workplace

• Importance of Interpersonal Skills in the Workplace
• Interpersonal Skills That Every Manager Needs
• How do Interpersonal Skills Affect Your Leadership Style?
• Evaluate How Interpersonal Skills Affect Managerial Performance?
• Importance of Feedback in the Workplace
• How to Deliver Effective Feedback in the Workplace?
• Personal Work Style
• Effective Management Styles

Module 3: Be Able to Assess Personal Development Opportunities to Improve Own Managerial Performance

• What is a Personal Development Plan (PDP)?
• Benefits of Work Development Plans
• What is Knowledge Sharing?
• Benefits of Knowledge Sharing
• Ways to Improve Your Personal Development Skills
• Personal Development Strategies That Really Work
• Formal and Informal Personal Development Methods
• Internal Vs External Training Methods

Unit 8625-401: Planning and Leading a Complex Team Activity

Credit Value – 4

Guided Learning Hours – 6

Module 4: Plan a Complex Team Activity

• Define Activity Goals
• Identify Necessary Tasks and Resources, Considering Constraints
• Create an Implementation Plan
• Evaluate Risks and Safety Concerns

Module 5: Communicate Activity Details to Team

• Share Activity Details, Encourage Questions, and Clarify Doubts
• Assign Team Roles and Responsibilities

Module 6: Review Leadership in Complex Activities

• Gather Feedback on Leadership Effectiveness
• Analyse Leadership Strengths and Areas for Improvement
• Develop a Plan to Enhance Planning and Leadership Skills Based on Feedback

Unit 8625-408: Management Communication

Credit Value – 4

Guided Learning Hours – 18

Module 7: Understand the Importance of Effective Communication in Management 

• Importance of Effective Communication in Management 
• Communication Process 
• Relevance of the Communication Cycle for Effective Communication  
• Importance of Selecting an Appropriate Tone and Language 
• Importance of Level of Formality 
• Effectiveness of Verbal and Written Communication Methods 
• Evaluate Communication Skills as a Manager  

Module 8: Be Able to Develop Effective Communication Skills as a Reflective Manager 

• Developing Effective Communication Skills as a Reflective Manager 
• Tools for Evaluating Communication Skills 
• Importance of Feedback on Communication Skills 
• Identifying Strengths and Areas for Improvement 
• SWOT Analysis 
• Personal Development Planning    

Unit 8625-310: Understanding How to Motivate to Improve Performance

Credit Value:2

Guided Learning Hours: 9

Module 9: Understand the Factors that Influence Motivation Levels in the Workplace 

• What is Motivation? 
• Factors of Motivation 
• How Individual Differences Affect Levels of Motivation in the Workplace? 
• Potential Impact on Organisational Performance 

Module 10: Understand How a Theory of Motivation can be Used to Improve Performance Levels 

• Motivation Theories 
• Ways to Improve Performance by Motivations Theory 
• Ways to Use Employee Engagement to Improve Motivation Levels 

Unit 8625-314: Understanding Discipline in the Workplace

Credit Value:1

Guided Learning Hours: 5

Module 11: Understand the Legal Aspects and Organisational Policy Relating to Discipline in the Workplace 

• Legal Aspects 
• Progressive Discipline Policy – Single Disciplinary Process 
• Importance of Policies and Procedures 
• How to Develop Policies and Procedures in the Workplace?
• Types of Policies and Procedures 

Module 12: Understand How to Monitor Discipline in the Workplace 

• Standard Disciplinary Procedure 
• Purposes and Objectives of Disciplinary Action 
• How to Maintain Workplace Discipline? 
• Steps to Improve and Develop Interpersonal Skills