ISO 20000 Training | ISO 20000 Internal Auditor Training in Hong Kong

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ISO 20000 Training

ISO 20000 Internal Auditor

Hong Kong

Enables auditors to identify areas for improvement and contribute to the optimisation of I
Gain professional skills to conduct Internal Audits with ISO 20000 Internal Auditor Traini
Enhances delegates’ ability to drive continual service improvements and compliance

Dates & Prices Dates & Prices

Course information

ISO 20000 Internal Auditor Outline

Module 1: Information Technology Service Management (ITSM)

Business Case
Define the Scope of ITSMS
IT Service Management
Benefits of IT Service Management
ITSMS Policy
Documentation of Process and Procedures
Process Approach
Principles of Information Technology
Develop a Project Plan
Accounting the IT Services
Accounting and Budgeting

Module 2: Introduction and Background to ISO/IEC 20000

What is ISO/IEC 20000?
Benefits of ISO/IEC 20000
ISO/IEC 20000 – Parts

Module 3: Scope

General
Application

Module 4: Terms and Definitions

Introduction
Terms Specific to Management System Standards
Terms Specific to Service Management

Module 5: Context of the Organisation

Understanding the Organisation and its Context
Understanding the Needs and Expectations of Interested Parties
Determining the Scope of the Service Management System
Service Management System

Module 6: Introduction to Auditing

Define Auditing
Types of Audits
Audit Terminology
Benefits of Auditing

Module 7: Auditing Roles and Principles

Auditing Roles
Audit Team
Maintaining Confidentiality
Independence
Evidence-Based Approach
Integrity
Fair Presentation of Audit Reports

Module 8: Responsibilities of the Auditor

Management of Personnel
Preparing Checklist
Scope of Work
Managing an Audit Programme
Communication at All Levels of Organisation

Module 9: Skills and Competencies of an Internal Auditor

Personal Attributes
Skills
Knowledge

Module 10: Purpose of Internal Auditing

Detection
- Sampling for Auditors
- Nonconformities
- Agreeing Nonconformities
- Categorise Nonconformities
Protection and Prevention
- Corrective Action
- Checking Corrective Action
- Listing of Corrective Actions Requests

Module 11: Leadership

Leadership and Commitment
Policy
Organisational Roles, Responsibilities, and Authorities

Module 12: Planning

Actions to Address Risks and Opportunities
Service Management Objectives and Planning to Achieve Them
Plan the Service Management System

Module 13: Support of the Service Management System

Resources
Competence
Awareness
Communication
Documented Information
Knowledge

Who should attend this ISO 20000 Internal Auditor Training Course?

The ISO 20000 Internal Auditor Course is designed for professionals seeking to specialise in evaluating and enhancing the effectiveness of IT Service Management Systems according to the ISO 20000 standard. Here are the professionals who will benefit from attending this course:

Audit Managers
IT Service Managers
Service Delivery Managers
IT Consultants
Risk Managers
IT Auditors
Quality Assurance Professionals

Prerequisites of the ISO 20000 Internal Auditor Training Course

There are no formal prerequisites for this ISO 20000 Internal Auditor Course. However, a strong understanding of the ISO 20000 standard IT Service Management (ITSM) principles could be beneficial for the delegates.

ISO 20000 Internal Auditor Training Course Overview

ISO 20000 is the international standard for IT service management, designed to help organisations deliver effective managed services. This course provides a comprehensive introduction to ISO 20000, focusing on its relevance in today’s IT-dependent business environment. Delegates will gain insights into the requirements and processes needed to perform internal audits in accordance with ISO 20000 standards.

Proficiency in ISO 20000 is crucial for professionals aiming to ensure their organisation's IT services meet global standards. IT Managers, Quality Managers, Auditors, and IT Professionals should master this subject to enhance their capability in managing and auditing IT service management systems effectively. Mastery of ISO 20000 ensures high-quality service delivery, customer satisfaction, and continual improvement.

This 2-day training by The Knowledge Academy will equip delegates with the necessary skills to conduct successful internal audits against ISO 20000 requirements. It covers the audit lifecycle, from planning and conducting audits to reporting and follow-up. Through practical exercises and expert guidance, participants will learn how to identify non-conformities and opportunities for improvement, ensuring their organisation's IT services are robust and reliable.

Course Objectives

To understand the principles and requirements of ISO 20000
To learn the processes involved in IT service management
To develop the skills to plan and conduct internal audits
To identify and evaluate non-conformities
To understand the roles and responsibilities of an Internal Auditor
To gain insights into effective audit reporting

After completing the course, delegates will receive a certificate recognising their ability to perform ISO 20000 internal audits effectively. This certification demonstrates their expertise in maintaining high standards of IT service management within their organisation.

What’s included in this ISO 20000 Internal Auditor Training Course?

ISO 20000 Internal Auditor Examination
World-Class Training Sessions from Experienced Instructors
ISO 20000 Internal Auditor Certificate
Digital Delegate Pack

ISO 20000 Internal Auditor Exam Information

To achieve the ISO 20000 Internal Auditor, candidates will need to sit for an examination. The exam format is as follows:

Question Type: Multiple Choice
Total Questions: 30
Total Marks: 30 Marks
Pass Mark: 50%, or 15/30 Marks
Duration: 40 Minutes
Open Book/ Closed Book: Closed Book

Why choose us

Our Hong Kong venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Hong Kong is an autonomous territory of the People’s Republic of China and can be located on the southern coast of China. Hong Kong has a population of around 7 million people. The education system in Hong Kong is mostly based around the English system and it is overseen by the Education Bureau and the Social Welfare Department. One of the earliest schools in Hong Kong was Li Ying College established in 1075. The education level begins with preschool education that is payable education, paid by pupil’s parents. The primary and secondary education is mandatory for every child in Hong Kong to attend from the age of 6 to 18. Higher education remains exclusive in Hong Kong and adult education is a growing sector in Hong Kong, with two non-profit school running evening courses. The University of Hong Kong was founded in 1911 and is the oldest tertiary (higher education) institution in Hong Kong and is organised into 10 academic faculties with English as the main language of instruction. The Education Bureau in Hong Kong also provides educational services for immigrant children from mainland China and other countries. Hong Kong also has 175 internal schools.

Address

62/F & 66/F
The Center
99 Queens Road
Central
Hong Kong

T: +852 2592 5349

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ISO 20000 Training | ISO 20000 Internal Auditor Training in Hong Kong. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's ISO 20000 Training | ISO 20000 Internal Auditor Training in Hong Kong, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

What our customers are saying

ISO 20000 Training | ISO 20000 Internal Auditor Training in Hong Kong FAQs

What is ISO 20000?

ISO 20000 is a globally recognised standard that specifies best practices for IT Service Management (ITSM), focusing on aligning IT services with the needs of businesses and ensuring their efficient delivery.

Is there an examination for this course?

Yes, ISO 20000 Internal Auditor Training Courses conclude with an examination, which assesses the delegate’s understanding of the course material and their ability to apply it in real-world scenarios.

Are there any prerequisites to attend this training course?

There are no formal prerequisites for this ISO 20000 Internal Auditor Course.

What is the scope of Internal Auditor Course?

The ISO 20000 Internal Auditor Course covers the principles and practices of conducting and leading internal audits, focusing on the evaluation of ITSM processes in line with ISO 20000 standards.

Who should attend this Internal Auditor Certification Course?

This course is most ideal for IT professionals, quality assurance managers, and auditors who aim to specialise in internal auditing of IT Service Management Systems as per ISO 20000 standards.

What is included in the Internal Auditor Course?

Our Internal Auditor Course includes a digital delegate pack, training sessions under experienced trainers, and a certificate upon completion of the course.

What is the duration of this Internal Audit Training?

The duration of this Internal Audit Training spans across 3 days.

What other ISOs do The Knowledge Academy offer?

The Knowledge Academy offers a wide range of ISO certification courses, including ISO 9001 (Quality Management), ISO 27001 (Information Security Management), ISO 14001 (Environmental Management), and others, catering to various aspects of business management and compliance.

What is the cost/training fees for ISO 20000 Internal Auditor in Hong Kong?

The training fees for ISO 20000 Internal Auditorin Hong Kong starts from HKD11995

Which is the best training institute/provider of ISO 20000 Internal Auditor in Hong Kong?

The Knowledge Academy is the Leading global training provider for ISO 20000 Internal Auditor.

What are the best ISO 20000 Training courses in Hong Kong?

Please see our ISO 20000 Training courses available in Hong Kong

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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