IT Service Management Training | Certified IT Service Manager Training in Hong Kong

Home

Courses

ITIL® Certification Training

Certified IT Service Manager (CITSM) Certification

Hong Kong

Learn IT service strategies with our Certified IT Service Manager Certification
Understand how to align IT services with business goals
Gain expertise in optimising IT service delivery

Dates & Prices Dates & Prices

Course information

Certified IT Service Manager (CITSM) Course Outline

Module 1: Introduction to IT Service Management

Overview of IT Service Management
Role and Importance of IT Service Management in Organisations
Key Concepts and Terminology

Module 2: Leadership in IT Service Management

Leadership and Management Skills for IT Service Managers
Strategic Planning and Decision Making
Effective Communication and Team Building

Module 3: Formulating and Executing IT Service Strategies

Crafting and Executing IT Service Strategies
Fundamentals of IT Service Design
Harmonising IT Services with Corporate Goals

Module 4: Managing IT Service Implementation and Activities

Foundations of IT Service Provision
Achieving Operational Excellence in IT Services
Administration of IT Service Operations

Module 5: Customer Relationship Management in IT Services

Understanding Customer Needs and Expectations
Building and Maintaining Strong Customer Relationships
Customer Feedback and Continuous Improvement

Module 6: Risk Management in IT Services

Identifying and Managing IT Risks
Business Continuity and Disaster Recovery Planning
Compliance and Regulatory Considerations

Module 7: Performance Measurement and Management

Key Performance Indicators (KPIs) for IT Services
Techniques for Monitoring and Measuring Service Performance
Using Data for Service Improvement

Module 8: Change Management in IT Services

Principles of Effective Change Management
Managing Change in IT Environments
Communication and Stakeholder Engagement in Change Processes

Module 9: Technology Trends Impacting IT Service Management

Emerging Technologies and Trends
Leveraging Technology for Service Improvement
Preparing for Future IT Challenges

Module 10: Project Management for IT Service Managers

Fundamentals of Project Management
Project Management Techniques for IT Service Managers
Balancing Operational and Project Responsibilities

Who should attend this Certified IT Service Manager (CITSM) Training?

This Certified IT Service Manager (CITSM) Course is designed to provide delegates with advanced skills and knowledge to manage Information Technology (IT) services effectively and efficiently within an organisation. This ITIL Certification Course can be beneficial for a wide range of professionals, including:

IT Service Managers
IT Service Delivery Managers
IT Operations Managers
IT Project Managers
IT Service Desk Managers
IT Governance Professionals
IT Risk Managers

Prerequisites of this Certified IT Service Manager (CITSM) Course

There are no formal prerequisites for attending this Certified IT Service Manager (CITSM) Training. However, a basic understanding of Information Technology, Service Delivery, and their fundamental concepts would be beneficial for the delegates.

Certified IT Service Manager (CITSM) Course Overview

The Certified IT Service Manager (CITSM) Course is an advanced training designed to equip IT professionals with the knowledge and skills required to effectively manage and optimise IT service delivery in alignment with business objectives and industry best practices. As organisations increasingly rely on IT services to drive business success, the role of IT service managers becomes paramount in ensuring the delivery of high-quality and efficient IT services.

IT Service Managers, IT Directors, Service Delivery Managers, and anyone responsible for overseeing IT service operations should prioritise participating in the Certified IT Service Manager (CITSM) Course. This ITIL Certification course is particularly relevant for professionals seeking to enhance their understanding of IT service management principles, frameworks, and techniques to drive organisational success.

This 2-day ITIL Certification course covers a wide range of topics, including IT service strategy, service design, service transition, service operations, and continual service improvement. Participants will learn how to develop service strategies, design service portfolios, manage service transitions, and optimise service operations to meet business needs and customer expectations.

Course Objectives

To understand the key concepts and principles of IT service management
To learn how to align IT services with business objectives and customer needs
To develop skills in designing, transitioning, and operating IT services effectively
To explore service management frameworks, including ITIL, COBIT, and ISO 20000
To understand the role of IT service managers in driving continual service improvement
To empower IT professionals to lead and manage IT service delivery initiatives effectively

Upon completion of the ITIL Certification Course, participants will be equipped with the knowledge, skills, and certification necessary to excel in IT service management roles. They will be better prepared to align IT services with business objectives, improve service quality and efficiency, and drive organisational success through effective IT service delivery practices.

What’s included in this Certified IT Service Manager (CITSM) Training?

Certified IT Service Manager (CITSM) Examination
World-Class Training Sessions from Experienced Instructors
Certified IT Service Manager (CITSM) Certificate
Digital Delegate Pack

Certified IT Service Manager (CITSM) Exam Information

To acquire this certification, delegates will need to sit an examination. The exam is included with the course fee and will take place at the end of the second day. The exam format is detailed below:

Questions Type: Multiple Choice
Total Questions: 30
Total Marks: 30 Marks
Pass Mark: 63%, or 19/30 marks
Duration: 60 Minutes
Open Book/Closed Book: Open Book

Why choose us

Our Hong Kong venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Hong Kong is an autonomous territory of the People’s Republic of China and can be located on the southern coast of China. Hong Kong has a population of around 7 million people. The education system in Hong Kong is mostly based around the English system and it is overseen by the Education Bureau and the Social Welfare Department. One of the earliest schools in Hong Kong was Li Ying College established in 1075. The education level begins with preschool education that is payable education, paid by pupil’s parents. The primary and secondary education is mandatory for every child in Hong Kong to attend from the age of 6 to 18. Higher education remains exclusive in Hong Kong and adult education is a growing sector in Hong Kong, with two non-profit school running evening courses. The University of Hong Kong was founded in 1911 and is the oldest tertiary (higher education) institution in Hong Kong and is organised into 10 academic faculties with English as the main language of instruction. The Education Bureau in Hong Kong also provides educational services for immigrant children from mainland China and other countries. Hong Kong also has 175 internal schools.

Address

62/F & 66/F
The Center
99 Queens Road
Central
Hong Kong

T: +852 2592 5349

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led IT Service Management Training | Certified IT Service Manager Training in Hong Kong. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's IT Service Management Training | Certified IT Service Manager Training in Hong Kong, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

What our customers are saying

Knowledgeable, friendly and passionate trainer who conveyed concepts in simple to understand terms.

Fabricio Bonilla

The answer for the question #44 of the Mock Test on the Excel should be 44A (same as what stated in the Questions & Answers document) instead of 44D.

Trinh Hong Mai

Great session, very knowledgable.

Philip Benson

IT Service Management Training | Certified IT Service Manager Training in Hong Kong FAQs

What is the Certified IT Service Manager Certification?

IT Service Management Certification is the way to implement, deliver, and manage IT services to fulfil organisational needs that confirm an appropriate combination of processes, technologies, and people to provide value.

Who is eligible to pursue the Certified IT Service Manager Certification?

This Certified IT Service Manager Certification is aimed at IT professionals who already have some experience in IT service management. This includes roles such as IT Managers, Team Leaders, Supervisors, Consultants, and Technicians who are responsible for managing IT services or those looking to move into IT service management roles.

How does the Certified IT Service Manager Certification differ from other IT Service Management Certifications?

The Certified IT Service Manager Certification often focuses on the practical implementation and management of IT service management techniques based on a specific framework, like ITIL. It differs from other certifications by providing a deeper, more managerial focus on overseeing IT services rather than just understanding or applying the principles.

What are the responsibilities of an IT Service Manager?

An IT Service Manager is responsible for providing client assessments, managing projects by developing timelines, maintaining relationships with security vendors and technology, and coordinating troubleshooting.

What are the skills required to be an IT Service Manager?

IT Service Managers should have knowledge management capabilities, an understanding of AI and analytics, communication and collaboration skills, customer experience skills, and business relationship management capabilities.

What are the advantages of Certified IT Service Manager Certification?

IT Service Management is beneficial for improving productivity, reducing spending, minimising risk, enhancing customer experience, improving visibility, streamlining communications, and increasing operational efficiency.

How can I prepare for the Certified IT Service Manager Certification exam?

It's important to focus on understanding the core principles of IT service management, strategic implementation, and the managerial aspects that the certification emphasises to prepare effectively for the Certified IT Service Manager exam.

Is there any prerequisite to attend this Certified IT Service Manager Course?

There are no formal prerequisites for attending this Certified IT Service Manager (CITSM) Training.

How does the Certified IT Service Manager contribute to career advancement in the IT industry?

Achieving the Certified IT Service Manager Certification can significantly enhance career prospects in the IT industry. It equips professionals with the necessary skills to manage and improve IT services effectively, demonstrating their capability to take on senior roles such as IT Service Manager, IT Director, or IT Strategy Consultant.

Why choose The Knowledge Academy in Hong Kong over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking to attend Certified IT Service Manager Training.

What is the cost/training fees for Certified IT Service Manager (CITSM) Certification in Hong Kong?

The training fees for Certified IT Service Manager (CITSM) Certificationin Hong Kong starts from HKD13095

Which is the best training institute/provider of Certified IT Service Manager (CITSM) Certification in Hong Kong?

The Knowledge Academy is the Leading global training provider for Certified IT Service Manager (CITSM) Certification.

What are the best ITIL® Certification Training courses in Hong Kong?

Please see our ITIL® Certification Training courses available in Hong Kong

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

Looking for more information on ITIL® Certification Training?

What is ITIL®?

History of ITIL®

Who is ITIL® for?

ITIL® Exams

How to book an ITIL® course

ITIL® Methodology

ITIL® Models

ITIL® Courses

Exam results and what if I fail my ITIL® exams?

What organisations use ITIL®?

How to add ITIL® to your LinkedIn

ITIL® Jobs

What Manuals are available for ITIL®?

ITIL® Books

How to add ITIL® to your CV

Benefits of ITIL® for Individuals

Benefits of ITIL® for Businesses

ITIL® Case Studies

ITIL® Careers

Back to course information

Upcoming classes
Package deals

Get a custom course package

We may not have any package deals available including this course. If you enquire or give us a call on +852 2592 5349 and speak to our training experts, we should be able to help you with your requirements.

Book now