ITIL® Certification Training | ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course in Hong Kong

Home

Courses

ITIL® Certification Training

ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course

Hong Kong

Optimise service delivery with ITIL® 4 Specialist: Monitor, Support, and Fulfil Training.
Learn to streamline IT operations and support processes effectively.
Earn ITIL® 4 Specialist certification for proficient service monitoring and fulfilment.

Dates & Prices Dates & Prices

Course information

ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course Outline

Module 1: Incident Management

Introduction to Incident Management
Value Streams and Processes
Organisations and People
Partners and Suppliers
Incident Management Capability Development

Module 2: Service Desk

Key Concepts of the Service Desk
Processes of the Practice
Roles and Competencies of the Practice
How does Information and Technology Support and Enable the Practice?
Role of Partners and Suppliers in the Practice
ITIL Capability Model Used to Develop the Practice
Recommendations for The Practice Success

Module 3: Problem Management

Introduction to Problem Management
Value Streams and Processes
Organisation and People
Information and Technology
Partners and Suppliers
Problem Management Capability Development

Module 4: Service Request Management

Key Concepts of Service Management
Value Streams and Processes
Organisation and People
Role of Information and Technology Support
Role of Partners and Suppliers in the Practice
Service Request Management Capability Development

Module 5: Monitoring and Event Management

Introduction to Monitoring and Event Management
Value Stream and Processes
Organisations and People
Information and Technology
Partners and Suppliers
Monitoring and Event Management Capability Development

Who should attend this ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course?

The ITIL® 4 Specialist: Monitor, Support, and Fulfil training course is designed for individuals and professionals who have a role or interest in IT service management. This ITIL Certification Course can be beneficial for a wide range of professionals, including:

IT Support Specialists
IT Managers
Service Desk Managers
Incident Managers
Problem Managers
Change Managers
Service Level Managers

Prerequisites of the ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course

To undertake the ITIL® 4 Specialist: Monitor, Support, and Fulfil training, the delegates should possess a fundamental grasp of ITIL® 4 concepts and ideally have completed the ITIL® 4 Foundation certification.

ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course Overview

The ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course is a specialised course designed to equip IT professionals with the knowledge and skills required to effectively monitor, support, and fulfil IT services in alignment with the ITIL 4 framework. In today's dynamic IT environment, where organisations rely on robust and reliable IT services to support their business operations, this ITIL Course is imperative.

IT Managers, Service Desk Managers, Support Analysts, and anyone responsible for monitoring and supporting IT services should prioritise participating in the ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course. This ITIL Certification course is particularly relevant for professionals seeking to enhance their understanding of service monitoring, incident management, problem management, and service desk operations.

This 3-day ITIL Certification training course by The Knowledge Academy covers a wide range of topics, including service monitoring techniques, incident and problem management processes, service request fulfilment, and service desk operations. Participants will learn how to effectively monitor service performance, respond to incidents and problems, fulfil service requests, and ensure customer satisfaction.

Course Objectives

To provide a comprehensive understanding of incident management and its importance
To equip participants with the essential knowledge and skills for service desk operations
To explore the intricacies of problem management and its role in service continuity
To highlight the significance of service request management in enhancing user experience
To introduce participants to the world of monitoring and event management in IT environments
To impart expertise on the optimisation of monitoring and event management for better service outcomes

Upon completion of the ITIL Certification Course, participants will be equipped with the knowledge, skills, and confidence needed to monitor, support, and fulfil IT services effectively. They will be better prepared to respond to incidents and problems, fulfil service requests, and ensure customer satisfaction, ultimately contributing to improved service quality and organisational success.

What's Included in this ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course?

ITIL® 4 Specialist: Monitor, Support, and Fulfil Examination
World-Class Training Sessions from Experienced Instructors
ITIL® 4 Specialist: Monitor, Support, and Fulfil Certificate
Digital Delegate Pack

ITIL® 4 Specialist: Monitor, Support, and Fulfil Exam Information

The ITIL® 4 Specialist: Monitor, Support, and Fulfil Exam focuses on evaluating candidates' expertise in monitoring, supporting, and fulfilling IT service delivery and support processes. This exam assesses proficiency in implementing best practices to ensure the continuous monitoring and improvement of IT services, optimising support mechanisms, and fulfilling service requests in alignment with ITIL® 4 principles and frameworks.

Question Type: Multiple Choice
Total Questions: 60
Total Marks: 60 Marks
Pass Mark: 65% or 39/60 Marks
Duration: 1 hour and 30 minutes
Open Book/ Closed Book: Closed Book

Why choose us

Our Hong Kong venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Hong Kong is an autonomous territory of the People’s Republic of China and can be located on the southern coast of China. Hong Kong has a population of around 7 million people. The education system in Hong Kong is mostly based around the English system and it is overseen by the Education Bureau and the Social Welfare Department. One of the earliest schools in Hong Kong was Li Ying College established in 1075. The education level begins with preschool education that is payable education, paid by pupil’s parents. The primary and secondary education is mandatory for every child in Hong Kong to attend from the age of 6 to 18. Higher education remains exclusive in Hong Kong and adult education is a growing sector in Hong Kong, with two non-profit school running evening courses. The University of Hong Kong was founded in 1911 and is the oldest tertiary (higher education) institution in Hong Kong and is organised into 10 academic faculties with English as the main language of instruction. The Education Bureau in Hong Kong also provides educational services for immigrant children from mainland China and other countries. Hong Kong also has 175 internal schools.

Address

62/F & 66/F
The Center
99 Queens Road
Central
Hong Kong

T: +852 2592 5349

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® Certification Training | ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course in Hong Kong. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's ITIL® Certification Training | ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course in Hong Kong, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

What our customers are saying

all good

Michal Klicki

ITIL® Certification Training | ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course in Hong Kong FAQs

What is ITIL®4 Specialist: Monitor, Support, and Fulfil Certification Course?

The ITIL®4 Specialist: Monitor, Support, And Fulfil Course focuses on advanced techniques for monitoring, supporting, and fulfilling IT services in alignment with ITIL® 4 principles. It delves into optimising service delivery processes to ensure efficient and effective IT operations.

What are the benefits of taking this ITIL®4 Specialist: Monitor, Support, And Fulfil Training?

This training equips participants with the skills to enhance service monitoring, support, and fulfilment capabilities, leading to improved service quality, reduced downtime, and increased customer satisfaction. It also prepares individuals for ITIL® 4 Specialist certification, enhancing career prospects.

Are there any prerequisites for this ITIL®4 Specialist: Monitor, Support, And Fulfil Certification Course?

To undertake this training, the delegates should possess a fundamental grasp of ITIL® 4 concepts and ideally have completed the ITIL® 4 Foundation Certification.

Who should attend this ITIL®4 Specialist: Monitor, Support, And Fulfil Course?

IT professionals involved in service management, operations, support, and fulfilment roles will benefit from this course. It is suitable for Service Managers, Service Desk Managers, Incident Managers, Problem Managers, and IT support staff seeking to advance their skills in IT service delivery.

What is the duration of this ITIL 4 Specialist: Monitor, Support, and Fulfil Course?

The duration of this course spans 3 days.

What is included in the ITIL Certification Course?

This course includes comprehensive training modules covering ITIL principles, practices, and processes. It may incorporate interactive lectures, case studies, practical exercises, and mock exams to reinforce learning and prepare participants for certification exams.

What skills and knowledge will I gain upon completing this Monitor, Support, And Fulfil Course?

You'll gain skills in monitoring IT services, providing effective support, managing service requests, and fulfilling user needs, enhancing overall IT service management efficiency.

Do you offer support for the ITIL Certification Course?

Yes, support is often provided throughout the ITIL Certification Course. This may include access to instructors or mentors for clarification of concepts, assistance with course materials, and guidance on exam preparation strategies.

What are the career opportunities after completing this ITIL®4 Specialist: Monitor, Support, And Fulfil Training?

Upon completing this training, participants can pursue various career opportunities in IT service management, including roles such as IT Service Manager, Service Desk Manager, Incident Manager, Problem Manager, and IT Support Specialist.

What steps should I take to achieve certification as an ITIL® 4 Specialist in Monitor, Support & Fulfil (MSF)?

First, complete the ITIL® 4 Foundation certification. Then, register for The Knowledge Academy’s accredited training course for the MSF module. Study diligently, use practice tests to gauge readiness, and schedule your examination through an authorised examination centre.

Do I receive a certificate upon completing this training?

Yes, delegates will receive a certificate upon successfully completing this course.

Why choose The Knowledge Academy in Hong Kong over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking ITIL 4 Specialist: Monitor, Support, And Fulfil Certification.

What is the format of the ITIL®4 Specialist: Monitor, Support, and Fulfil exam?

The exam consists of 60 multiple-choice questions, assessing your understanding of monitoring, support, and fulfilment practices within IT service management.

What is the cost/training fees for ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course in Hong Kong?

The training fees for ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Coursein Hong Kong starts from HKD19695

Which is the best training institute/provider of ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course in Hong Kong?

The Knowledge Academy is the Leading global training provider for ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course.

What are the best ITIL® Certification Training courses in Hong Kong?

Please see our ITIL® Certification Training courses available in Hong Kong

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water