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Root Cause Analysis Overview
Root Cause Analysis Course Outline
Module 1: Introduction to Root Cause Analysis
- What is Root Cause Analysis?
- Casual Factors
- Direct Cause Vs Root Cause
- Goals of Root Cause Analysis
- Root Cause Identification
Module 2: Improvement Methodologies
- 3 Cs
- Eight Ds
- PDCA (Plan, Do, Check, Act):
- DMAIC
- Kaizen
- Kaizen Limitations
- Kepner-Tregoe Analysis
Module 3: Gather and Manage Data
- Overview
- Data Collection
- Gather Data
Module 4: Root Cause Analysis Techniques
- Introduction
- Five ‘Whys’
- Cause and Effect
- Pareto Analysis
- Change Analysis
- Barrier Analysis
- Scatter Diagrams Correlation and Regression
- Correlation and Causation
- Forecasting
- Pearson's Correlation Coefficient (R)
- Regression Analysis with Scatter Diagrams
- Events and Causal Factors Analysis / Flow (Process) Diagram
- Fault Tree Analysis
- Control Charts / Run Charts
- Benefits of using a Control Chart
- Run Charts
Module 5: Generate and Evaluate Effective Solutions
- Effective Solution Process
- 7 Steps of Problem Solving
- Edward De Bono and The Six Working Hats
- De Bono’s Six Working Hats
- Other Prioritisation/Consensus Tools
Who should attend this Root Cause Analysis Training?
This ITIL Certification is designed to equip delegates with the skills and techniques necessary to identify and address the underlying causes of problems and issues within various contexts. Root Cause Analysis Certification Training is particularly beneficial for these professionals:
- Quality Assurance Professionals
- Operations Managers
- Project Managers
- Safety and Risk Management Professionals
- Problem-Solving Teams
- Process Improvement Specialists
- Manufacturing and Production Managers
Prerequisites of this Root Cause Analysis Training
There are no formal prerequisites for attending this ITIL Course in Root Cause Analysis. However, basic problem-solving and analytical skills would be beneficial for the delegates.
Root Cause Analysis Training Overview
The ITIL Root Cause Analysis Course is a specialised training course designed to equip IT professionals with the knowledge and skills necessary to identify and address the root causes of incidents and problems within an IT service environment. Root cause analysis (RCA) is a critical practice in IT service management that helps organisations identify underlying issues that contribute to service disruptions and failures.
IT Managers, Incident Managers, Problem Managers, Service Desk Analysts, and anyone involved in incident and problem management should prioritise participating in the ITIL Root Cause Analysis Course. This ITIL Certification course is particularly relevant for professionals seeking to enhance their understanding of RCA methodologies, techniques, and best practices to improve service reliability and minimise business impact.
This 1-day ITIL Certification Training by The Knowledge Academy provides delegates with a complete understanding of how the facilitator collects and organises information. They will learn to use transfer symbols to connect the inputs and outputs of related fault trees. They will also learn how to sort out priority concerns and avoid working on the wrong issue.
Course Objectives
- To understand the importance of root cause analysis in incident and problem management
- To learn various RCA methodologies, techniques, and best practices
- To develop skills in gathering relevant data and analysing causal factors
- To identify and address the root causes of incidents and problems effectively
- To formulate actionable recommendations to prevent recurrence and improve service reliability
- To empower IT professionals to drive continuous improvement through effective root cause analysis practices
Upon completion of the ITIL Certification Course, participants will be equipped with the knowledge, skills, and confidence needed to conduct thorough root cause analysis and drive continuous improvement within their IT service environment. They will be better prepared to identify and address the underlying causes of incidents and problems, ultimately enhancing service reliability and customer satisfaction.
What’s included in this Root Cause Analysis Training?
- World-Class Training Sessions from Experienced Instructors
- Root Cause Analysis Certificate
- Digital Delegate Pack
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Root Cause Analysis. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's Root Cause Analysis, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
What our customers are saying
The instructor was very engaging with all attendees. She had a great sense of humour and the class was very responsive to her inquiries.
Roger Proulx
The trainer is very friendly and patient. We can tell she had a great experience and is knowledgeable.
Hugo Zhao
Susan was excellent. She really new her stuff, and drawed on her extensive industry experience.
Mike Rinkel
Root Cause Analysis FAQs
Root Cause Analysis identifies underlying reasons for problems. It's a methodical approach to understand, address, and prevent issues from recurring.
RCA Training equips businesses to identify and address root causes, enhancing problem-solving skills, efficiency, and overall performance.
Which essential skills and methodologies are included in Root Cause Analysis Certification Training?
This training covers skills like problem identification, data analysis, cause-effect analysis, and methodologies like 5 Whys, Fishbone diagrams.
There are no formal prerequisites for attending this certification course. However, basic problem-solving and analytical skills would be beneficial for the delegates.
The course comes with a comprehensive curriculum, training sessions with experienced instructors, a digital delegate pack with notes related to the course, and a certificate upon completion of the course.
No, this course does not include an exam.
Yes, upon completion of this training course, you will receive a certificate verifying your participation and understanding of the concepts.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking a Root Cause Analysis Training Course.
The training fees for Root Cause Analysisin Hong Kong starts from HKD9695
The Knowledge Academy is the Leading global training provider for Root Cause Analysis.
Please see our ITIL® Certification Training courses available in Hong Kong
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Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Trusted & Approved
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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