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Advanced Lean Techniques and Understanding Customers Training Overview
Advanced Lean Techniques and Understanding Customers Training Course Overview
Module 1: Introduction to Lean Thinking
- What is Lean Thinking?
- Why is Lean Thinking Important?
- Lean Thinking Principles
- Benefits of Lean Thinking
- Key Components of Lean Thinking
Module 2: Advanced Lean Techniques for Process Improvement
- Overview of Process Improvement Techniques
- Value Stream Mapping
- Kaizen Events
- Lean Six Sigma Methodologies
Module 3: Advanced Lean Techniques for Product Development
- Overview of Lean Product Development
- Agile Methodologies
- Lean Start-Up Principles
- Design Thinking Techniques
Module 4: Understanding Customer Needs
- Importance of Understanding Customer Needs
- Techniques for Gathering Customer Feedback
- Analysing Customer Data
- Creating Customer Personas
- Mapping Customer Journey
- Identifying Touchpoints
Module 5: Developing Customer-Centric Strategies
- Using Customer Insights to Inform Business Strategy
- Creating Customer-Focused Mission Statements
- Building a Customer-Centric Culture
Module 6: Measuring Customer Success
- Overview of Customer Success Metrics
- Net Promoter Score (NPS)
- Customer Lifetime Value (CLV)
- Customer Churn Rate
Module 7: Applying Lean Techniques to Customer Success
- Using Lean Principles to Improve Customer Success
- Creating Customer Success Plans
- Implementing Customer Feedback Loops
- Lean Marketing Techniques
Who should attend this Advanced Lean Techniques and Understanding Customers Training Course?
This Advanced Lean Techniques and Understanding Customers Course is designed for those who want to get better at understanding and implementing Lean methodologies for a customer-satisfaction. This course is especially beneficial for the following professionals:
- Lean Practitioners
- Operations Managers
- Process Engineers
- Manufacturing Engineers
- Business Analysts
- Senior Executives
- Product Managers
Prerequisites of the Advanced Lean Techniques and Understanding Customers Training Course
There are no formal prerequisites for this Advanced Lean Techniques and Understanding Customers Course.
Advanced Lean Techniques and Understanding Customers Training Course Overview
This Advanced Lean Techniques and Understanding Customers Training integrates advanced Lean methodologies with a deep understanding of customer needs and expectations. It emphasises the intersection between Lean principles and customer-centric approaches to drive organisational excellence. This course provides delegates with valuable insights into Lean techniques, emphasising their relevance in aligning operational efficiency with customer satisfaction.
Professionals aiming to elevate their Lean expertise by integrating customer-centric approaches should prioritise mastering this course. Individuals involved in Process Optimisation, Quality Management, Customer Support and those seeking to enhance customer-centricity across industries will significantly benefit from this advanced training. Mastery of advanced Lean techniques empowers professionals to align processes with customer expectations for heightened satisfaction.
This 1-day Lean Training equips delegates with advanced Lean skills and a customer-centric mindset essential for operational excellence. Delegates will explore advanced Lean techniques such as Lean Six Sigma, Voice of the Customer analysis, and Value Stream Mapping from a customer-focused perspective. Through practical exercises and case studies, delegates will learn to apply these techniques to optimise processes while meeting and exceeding customer expectations.
Course Objectives
- To integrate advanced Lean methodologies with customer-centric approaches
- To equip delegates with skills to analyse customer needs and align processes accordingly
- To provide insights into advanced Lean techniques like Lean Six Sigma and Voice of the Customer
- To demonstrate practical application through case studies and exercises
- To encourage a culture of continuous improvement while prioritising customer satisfaction
- To empower professionals to drive organisational excellence by aligning Lean principles with customer expectations
Upon completing this course, delegates will possess advanced Lean skills combined with a customer-centric mindset, enabling them to optimise processes in line with customer expectations.
What’s included in this Introduction to Advanced Lean Techniques and Understanding Customers Training Course?
- World-Class Training Sessions from Experienced Instructors
- Advanced Lean Techniques and Understanding Customers Certificate
- Digital Delegate Pack
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Advanced Lean Techniques and Understanding Customers Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
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Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
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We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
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Unlock your potential with The Knowledge Academy's Advanced Lean Techniques and Understanding Customers Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
What our customers are saying
Advanced Lean Techniques and Understanding Customers Training FAQs
Advanced Lean techniques are methodologies that build upon basic Lean principles, focusing on process optimisation, waste reduction, and value creation. These techniques include Lean Six Sigma, Value Stream Mapping, Kaizen, and Continuous Flow, aimed at improving efficiency and customer satisfaction.
Advanced Lean techniques emphasise continuous improvement, employee empowerment, customer focus, and data-driven decision-making. They include tools like Just-in-Time (JIT), Total Productive Maintenance (TPM), and visual management, all contributing to streamlined processes and reduced inefficiencies.
The benefits include increased operational efficiency, reduced waste, enhanced product quality, lower costs, and improved customer satisfaction. Advanced Lean techniques also promote a culture of continuous improvement, boosting employee morale and engagement in process optimisation.
Lean Thinking is a systematic approach to identifying and eliminating waste in processes while ensuring customer value. It promotes efficiency, streamlines operations, and focuses on value-added activities to improve overall business performance.
There are no specific prerequisites for attending this course, but delegates should ideally have a basic understanding of Lean principles and processes. Prior experience in process improvement or operations management is helpful but not mandatory.
This course is designed for professionals involved in process improvement, operations management, and customer experience roles. It is suitable for Lean Practitioners, Managers, and employees looking to deepen their knowledge of advanced Lean techniques and customer-focused strategies.
The duration of this Advanced Lean Techniques and Understanding Customers Course spans 1 day. It includes theoretical sessions, practical case studies, and interactive discussions to ensure a comprehensive understanding of advanced Lean techniques.
Delegates will learn how to apply advanced Lean methodologies, including value stream mapping, continuous flow, and customer-focused improvements. The course also covers techniques for optimising processes, reducing waste, and improving customer satisfaction.
The course covers advanced Lean tools, customer-centric strategies, waste reduction techniques, and methodologies for improving operational performance. It also includes case studies and practical applications to implement Lean processes effectively in real-world scenarios.
While no specific experience is required, having a background in Lean methodologies or process improvement is beneficial. The course is designed to build upon foundational Lean knowledge and apply more complex techniques.
The course is delivered through Online Instructor-led, Online Self-paced, Classroom, and Onsite training, with additional resources and materials provided for delegates.
Upon completing the course, delegates receive a certification of completion, which may be recognised by industry bodies or organisations as proof of expertise in advanced Lean techniques and customer understanding.
Yes, 24/7 support is available to ensure that delegates receive assistance at any time during their learning journey. Whether you need technical support or have queries regarding course content, our dedicated support team is here to help you through email or phone.
Delegates of this training can pursue careers such as Lean Consultants, Process Improvement Managers, Operational Excellence Specialists, or Customer Experience Managers. This certification enhances prospects in roles focused on optimising processes and enhancing customer satisfaction.
If you encounter issues accessing the Advanced Lean Techniques and Understanding Customers Training, you should contact The Knowledge Academy's support team. They can help troubleshoot technical issues and provide alternative access to the course materials.
The Knowledge Academy in Hong Kong offers globally recognised courses, expert trainers, flexible learning formats (online, in-person, and self-paced), and 24/7 support. This Advanced Lean Techniques and Understanding Customers Course provides a comprehensive learning experience, preparing you for practical application in your career.
The training fees for Advanced Lean Techniques and Understanding Customers Trainingin Hong Kong starts from HKD16995
The Knowledge Academy is the Leading global training provider for Advanced Lean Techniques and Understanding Customers Training.
Please see our Lean Training courses available in Hong Kong
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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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