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Handle Violence and Aggression at Workplace Overview
Handle Violence and Aggression at Workplace Course Outline
Module 1: Violence and Aggression Overview
- Violence and Aggression Definition
- Different Forms that Aggression can Take
- Assailant Classification
- Aggression within Healthcare
- Incidence of Violence and Aggression in Healthcare Setting
- Violence and Aggression Effects on Staff
- Impact Factors
Module 2: Aggression Theories
- Biological Aggression Theories
- Psychosocial Aggression Theories
- Cognitive Theory
- Hostile and Instrumental Aggression
- Role of Anger
Module 3: Handling Violence and Aggression: Risk Reduction and Prevention
- Responding to Violence and Aggression
- Safe Systems of Work
- Audit
- Consulting Staff
- Focus on Individual Risk Assessment
- Risk Management
- Prevention
- Reporting
- Effective Teamwork
- Protective Work Control Systems
Module 4: Handling an Aggressive Incident
- Recognising the Risk of Violence
- Identifying Cues that Warn of Imminent Aggression
- Immediate Response
- Assault Cycle
- Intervening
- Answering an Aggressive Person
- Talking to an Aggressive Person: Non-Verbal Communication
- Boundaries
- Body Zones
- Further Responses to an Aggressive Person
Module 5: Staff support
- Post-Incident Support
- Coping Ways
- Responding to Violence and Aggression
- Following an Attack
- Clinical Supervision
- Stress and Psychological Burnout
- Staff Support: Education and Development
Module 6: Special Considerations: Care in the Community
- Working in the Community
- Use of a 'Buddy System'
- Use of Mobile Phones
- Hand Alarms
- Visiting by Car
- Transporting Clients
- Visiting a Person's Home
- Animals
- Organisational Factors
Module 7: Special Considerations: Gender, Violence, Health and Healthcare
- Introduction
- General Facts and Figures
- Nature/Nurture
- Feminism, Masculinities and Power
- Violence and Abuse
- Principles of Conduct
- Women's Health
- Children's Health
- Malestreaming Services
- Violence in the Healthcare Setting
- Training and Development
Module 8: Special Considerations: Legal Issues
- Legislation
- Criminal Law
- Case or Common Law
- Civil Law
- Restraint of a Patient or Person
- Breach of the Peace
- Sex Discrimination Act 1975 and the Race Relations Act 1976
- Public Order Act 1986
- Protection from Harassment Act 1997
- Health and Safety Legislation
- Zero Tolerance
- Mental Capacity Act 2005
- Crime and Disorder Act 1998
Who should attend this Handle Violence and Aggression at Workplace Training Course?
This Violence and Aggression Training is designed for professionals who are exposed to potential conflicts during their work hours. This training is pertinent for anyone interested in nurturing a harmonious working environment. The course is particularly suitable for the following professionals:
- Human Resources Managers
- Security Personnel
- Healthcare Workers
- Social Workers
- Customer Service Representatives
- Teachers and Educators
- Law Enforcement Officers
- Facility Managers
Prerequisites of the Handle Violence and Aggression at Workplace Training Course
There are no formal prerequisites for attending this Violence and Aggression Training.
Handle Violence and Aggression at Workplace Course Overview
In today's stressful work environment, the prevalence of violence and aggression poses a significant risk, highlighting the critical need for Violence and Aggression Training. This training is essential for fostering a safe and respectful workplace, ensuring that employees are equipped to handle potential threats effectively.
Professionals across various sectors, particularly those in customer-facing roles or in high-stress environments, should prioritise mastering Managing Violence and Aggression Training. It's invaluable for managers, HR personnel, security staff, and healthcare workers, aiming to mitigate risks and protect both employees and the organisation.
The 1-day training offered by The Knowledge Academy is meticulously designed to arm delegates with the skills and knowledge necessary for managing workplace violence and aggression. Through Violence and Aggression Training Online, delegates will learn effective strategies, gain a Violence and Aggression Certification, and enhance their ability to maintain a positive, secure work environment.
Course Objectives
- To identify the causes and signs of workplace violence
- To understand legal frameworks surrounding workplace aggression
- To develop effective conflict resolution skills
- To learn de-escalation techniques for tense situations
- To implement proactive measures to prevent aggression
- To enhance communication skills in challenging environments
Upon completion, delegates will possess a comprehensive understanding of handling workplace violence and aggression, ensuring a safer work environment. They will leave with actionable strategies, enhanced communication skills, and a recognised Violence and Aggression Certification, prepared to implement what they have learned immediately.
What’s included in this Handle Violence and Aggression at Workplace Training Course?
- World-Class Training Sessions from Experienced Instructors
- Handle Violence and Aggression at Workplace Training Certificate
- Digital Delegate Pack
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Handle Violence and Aggression at Workplace. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's Handle Violence and Aggression at Workplace, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
What our customers are saying
Handle Violence and Aggression at Workplace FAQs
Violence and Aggression Training is a module which equips delegates with the skills to identify, manage, and prevent aggressive behaviours and violence in the workplace, ensuring a safe and respectful environment for all.
Yes, the Violence and Aggression Courses are designed for both individuals and professionals, especially those in roles where managing interpersonal conflict and aggression is crucial for safety and productivity.
The best ways to control Aggression and Violence at the workplace involve setting clear expectations, building rapport and understanding, showing cultural sensitivity, avoiding negative talk, assuming or making judgments, encouraging, avoiding power struggles, and managing problems.
The main objectives of the Violence and Aggression Courses include understanding the causes of workplace violence, learning de-escalation techniques, recognising early warning signs, and effectively managing confrontations with communication skills.
There are no formal prerequisites for attending this Managing Violence and Aggression at Workplace Training.
During this course, delegates will explore a range of topics including gender dynamics, the principles of proper conduct, and the implications of violence in healthcare settings, among others, to foster a safer and more understanding work environment.
This Aggression and Violence in the Workplace Training can be delivered both online and in-person, offering flexibility to accommodate diverse learning preferences and schedules for participants worldwide.
During and after the training, delegates have access to a range of support resources, including digital materials, online forums, and the option for follow-up sessions with trainers.
Yes, certifications are provided upon successful completion of the training, acknowledging the delegate’s understanding and capability to manage workplace violence and aggression.
Key takeaways include enhanced communication skills, strategies for de-escalation, recognition of aggression signs, and a comprehensive understanding of legal and ethical considerations in handling violence.
Interested individuals or organisations can register for the course through The Knowledge Academy's website, where they can find course schedules, fees, and registration details.
There are numerous success stories and testimonials from past participants, highlighting improvements in workplace safety, conflict resolution skills, and overall satisfaction with the training effectiveness.
This Violence and Aggression Training Online stands out due to its practical approach, expert trainers with real-world experience and comprehensive coverage of both prevention and management strategies, tailored to workplace needs.
The training fees for Handle Violence and Aggression at Workplacein Hong Kong starts from HKD7995
The Knowledge Academy is the Leading global training provider for Handle Violence and Aggression at Workplace.
Please see our Mental Health courses available in Hong Kong
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Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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