Handle Violence And Aggression At Workplace | Mental Health in Hong Kong

Who should attend this Handle Violence and Aggression at Workplace Training Course?

This Violence and Aggression Training is designed for professionals who are exposed to potential conflicts during their work hours. This training is pertinent for anyone interested in nurturing a harmonious working environment. The course is particularly suitable for the following professionals:

• Human Resources Managers
• Security Personnel
• Healthcare Workers
• Social Workers
• Customer Service Representatives
• Teachers and Educators
• Law Enforcement Officers
• Facility Managers

Prerequisites of the Handle Violence and Aggression at Workplace Training Course

There are no formal prerequisites for attending this Violence and Aggression Training.

Handle Violence and Aggression at Workplace Course Overview

In today's stressful work environment, the prevalence of violence and aggression poses a significant risk, highlighting the critical need for Violence and Aggression Training. This training is essential for fostering a safe and respectful workplace, ensuring that employees are equipped to handle potential threats effectively.

Professionals across various sectors, particularly those in customer-facing roles or in high-stress environments, should prioritise mastering Managing Violence and Aggression Training. It's invaluable for managers, HR personnel, security staff, and healthcare workers, aiming to mitigate risks and protect both employees and the organisation.

The 1-day training offered by The Knowledge Academy is meticulously designed to arm delegates with the skills and knowledge necessary for managing workplace violence and aggression. Through Violence and Aggression Training Online, delegates will learn effective strategies, gain a Violence and Aggression Certification, and enhance their ability to maintain a positive, secure work environment.

Course Objectives

• To identify the causes and signs of workplace violence
• To understand legal frameworks surrounding workplace aggression
• To develop effective conflict resolution skills
• To learn de-escalation techniques for tense situations
• To implement proactive measures to prevent aggression
• To enhance communication skills in challenging environments

Upon completion, delegates will possess a comprehensive understanding of handling workplace violence and aggression, ensuring a safer work environment. They will leave with actionable strategies, enhanced communication skills, and a recognised Violence and Aggression Certification, prepared to implement what they have learned immediately.