Customer Experience Training in Hong Kong

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Customer Experience Training

Hong Kong

Gain knowledge of innovative strategies to create memorable Customer Experiences.
Equips yourself with practical skills and insights with this Customer Experience Training.
Learn tools and techniques for effectively measuring and improving customer interactions

Dates & Prices Dates & Prices

Course information

Enhance Customer Experience Training Course Outline

Module 1: Strategy Alignment

Overview of Strategy Alignment
Operating Model
Comparing Lean, Six Sigma, and Rapid Improvement
Agile Project Management
Comparing Deployment Strategies
Voice of the Customer (VOC)

Module 2: Project Identification

Lean Supply Chain
CT Flow Down
Operational Analysis
Project Charters
Project Prioritisation

Module 3: Lean Six Sigma Basics

Create Robust Product and Process Designs
- Reduce Complexity
Performance Measurements
Implement Just-in-Time Systems
- Reorganise Physical Configurations
- 5S and Standardised Work
- Link Operations
- Balance Material Flow
- Mistake-Proofing
- High Quality
- Total Preventive Maintenance
Supplier Networks and Support

Module 4: Rapid Improvement Events

Create a Project Charter
- Assign a Project Leader and Team Members
- Reserve a Conference Room
- Obtain Supplies and Equipment
- Ensure Facilities Are Available Including Breakout Rooms
- Ensure Support Personnel Are Available to Assist the Team
- Collect Process Information of Floor Layouts, Process, and Procedures
- Collect Information of Operational Cycle Times
- Developing a Schedule for the Rapid Improvement Event
- Setting up Flip Charts and Organising Other Materials
- Rapid Improvement Event Communication Email
- Rapid Improvement Event Kick-Off Agenda
Conducting the Event
- Create Detailed Value Flow Maps and Layouts of the Process
- Facilitate to Ensure Full Participation of Team Members
- Collect Data at Every Operation
- Analyse Data and Develop Prioritised Improvements
- Change the Process
- Apply 5S and Mistake-Proofing Methods
- Evaluate the Rapid Improvement Event

Module 5: Data Collection and Analysis

Big Data Collection and Analytics
Metadata Definition and Lineage
Information Quality Governance
Value Stream Mapping
Process Characterisation
Simple Analysis of Process Data
Mapping High-Volume Transactions
Data Collection for Services

Module 6: Process Improvement

Common Process Changes
Control Tool Effectiveness and Sustainability
Root Cause Analysis and Improvement Strategies
Robotic Process Automation

Module 7: Building a Case for Change

Psychology of Groups
Change Readiness
Building a Case for Change
Accelerating Change

Module 8: Implementing Solutions

Control Strategy
Control Tools
Quality Control Plan
Creating Metric Dashboards

Module 9: Organisational Change

Sustaining Process Improvements
Governing Organisations
Changing an Organisation

Who Should Attend the Customer Experience Training Course?

The Enhance Customer Experience Course is designed for professionals who are dedicated to improving the interactions and satisfaction of their customers. This course will benefit the following professionals:

Customer Service Managers and Representatives
Sales and Marketing Professionals
Business Owners
Entrepreneurs
Product Managers
Retail Managers
Call Center Managers
Brand Managers

Prerequisites of the Customer Experience Training Course

There are no formal prerequisites to attend the Enhance Customer Experience Training Course.

Customer Experience Training Course Overview

The Customer Experience Training is a crucial program in today's customer-centric business environment. This is one of the Personal Development Courses that focuses on equipping professionals with advanced skills and strategies to elevate the customer experience. In an era where customer satisfaction is paramount, this masterclass offers insightful techniques to create memorable and positive customer interactions, essential for business success and growth.

Understanding and enhancing the Customer Experience is vital for professionals in marketing, customer service, and sales roles. In a competitive market, the ability to deliver exceptional customer experiences can differentiate a business from its competitors. This masterclass is particularly beneficial for those looking to not only meet but exceed customer expectations, thereby fostering loyalty and driving business success.

The Knowledge Academy’s 1-day Customer Experience Training provides comprehensive training in this area. Delegates will explore various aspects of customer interaction and satisfaction, learning how to effectively apply these concepts in their roles. The program combines theoretical knowledge with practical application, ensuring participants can immediately implement these strategies in their professional lives.

Course Objectives:

To understand the fundamentals of an exceptional Customer Experience
To learn how to effectively map and analyse the customer journey
To develop strategies for personalising customer interactions
To gain insights into measuring and enhancing customer satisfaction
To explore innovative techniques for engaging with customers
To enhance communication skills tailored to customer needs

Upon completion, delegates will have a thorough understanding of how to enhance customer experiences effectively. They will be equipped with practical tools and strategies to make impactful changes in their customer interactions, leading to increased customer satisfaction and loyalty.

What’s included in this Enhance Customer Experience Course?

World-Class Training Sessions from Experienced Instructors
Enhance Customer Experience Certificate
Digital Delegate Pack

Why choose us

Our Hong Kong venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Hong Kong is an autonomous territory of the People’s Republic of China and can be located on the southern coast of China. Hong Kong has a population of around 7 million people. The education system in Hong Kong is mostly based around the English system and it is overseen by the Education Bureau and the Social Welfare Department. One of the earliest schools in Hong Kong was Li Ying College established in 1075. The education level begins with preschool education that is payable education, paid by pupil’s parents. The primary and secondary education is mandatory for every child in Hong Kong to attend from the age of 6 to 18. Higher education remains exclusive in Hong Kong and adult education is a growing sector in Hong Kong, with two non-profit school running evening courses. The University of Hong Kong was founded in 1911 and is the oldest tertiary (higher education) institution in Hong Kong and is organised into 10 academic faculties with English as the main language of instruction. The Education Bureau in Hong Kong also provides educational services for immigrant children from mainland China and other countries. Hong Kong also has 175 internal schools.

Address

62/F & 66/F
The Center
99 Queens Road
Central
Hong Kong

T: +852 2592 5349

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Customer Experience Training in Hong Kong. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Customer Experience Training in Hong Kong, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

What our customers are saying

Job well done...thank you!

Michele Depalma

Customer Experience Training in Hong Kong FAQs

What is Customer Experience?

Customer Experience encompasses a customer's overall perception and feelings about a company based on their interactions at every touchpoint. It includes the end-to-end journey a customer has with a business, from initial awareness to post-purchase support.

Why is Customer Experience significant?

A superior customer experience is pivotal for business success as it builds customer loyalty, enhances brand reputation, and drives repeat business. Positive experiences lead to higher customer satisfaction, referrals, and ultimately, better financial performance for the company.

Are there any prerequisites for taking this Customer Experience Course?

There are no formal prerequisites for registering for a Customer Experience Course. However, it is beneficial for participants to have a basic understanding of business operations and customer service principles.

What does a positive Customer Experience include?

A positive customer experience is characterised by ease of interaction, personalized service, and prompt resolution of any issues. It also includes meeting or exceeding customer expectations and making them feel valued throughout their journey with the company.

What are the strategies that can improve the Customer Experience?

Improving customer experience can involve personalising interactions, gathering and acting on customer feedback, investing in employee training, utilising customer data effectively, and ensuring consistency across all channels of communication.

What is the duration of this Customer Experience Certification Course?

The duration of this Customer Experience Certification Course spans across 1 day.

What are the ways to measure Customer Experience?

Customer Experience can be measured through various methods such as customer satisfaction surveys (CSAT), Net Promoter Score (NPS), Customer Effort Score (CES), and analysing customer feedback across multiple channels.

What will I learn from this Customer Experience Course?

This course will teach participants how to create exceptional customer experiences, use customer feedback to drive improvements, understand customer needs and expectations, and apply strategies to increase customer satisfaction and loyalty.

What is the cost/training fees for Customer Experience Training in Hong Kong?

The training fees for Customer Experience Trainingin Hong Kong starts from HKD16995

Which is the best training institute/provider of Customer Experience Training in Hong Kong?

The Knowledge Academy is the Leading global training provider for Customer Experience Training.

What are the best Personal Development Courses courses in Hong Kong?

Please see our Personal Development Courses courses available in Hong Kong

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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