Customer Service Skills | Exceptional Customer Service Training in Hong Kong

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Exceptional Customer Service Training

Hong Kong

Learn the importance of empathy and emotional intelligence in customer service
Acquire skills in identifying and resolving customer issues with our Customer Service
Learn strategies for handling customer conflicts and challenging situations

Dates & Prices Dates & Prices

Course information

Exceptional Customer Service Training Course Outline

Module 1: What is Customer Service?

Introduction
What Constitutes Great Customer Service?
Importance of Customer Service
Customer Service Skills
Methods of Communication

Module 2: Communication Barriers

Introduction
Types of Barriers
- Language
- Psychological
- Physical
- Attitudinal
- Cultural
- Environmental
Delivering Effective Customer Service
Questions and Answers
Meet Customer Expectations

Module 3: Handling Difficult Customers

Types of Difficult Customers
How to Deal with Difficult Customers?
Solving the Problem

Module 4: Assertiveness Techniques

Introduction of Body Language
Structure Communication with Customers
How to Deal with Difficult Customers?
Dealing with Difficult Situations
Handling Emotional Calls

Module 5: Neuro-Linguistic Programming

Introduction of Neuro-Linguistic Programming
Examples of NLP
- Generic
- Visual
- Auditory
- Kinaesthetic

Module 6: Body Language

Introduction to Body Language
Types of Body Language
- Facial Expression
- Body Posture
- Gestures
- Handshakes

Who should attend this Exceptional Customer Service Training Course?

The Exceptional Customer Service Course is beneficial for anyone who wants to learn how to provide excellent Customer Service. It is designed for professionals whose responsibilities include interpersonal interactions and dealing with people on a regular basis. It is ideal for the following professionals:

Supervisors
Sales Associates
Bank Tellers
Customer Service Representatives
Call Centre Agents
Educators
Human Resources (HR) Personnel

Prerequisites of the Exceptional Customer Service Training Course

There are no formal prerequisites for this Exceptional Customer Service Course.

Exceptional Customer Service Training Course Overview

Among the Personal Development Courses, Exceptional Customer Service is a pivotal aspect of any business's success. This training focuses on developing the skills and strategies necessary for delivering outstanding customer service. In the contemporary market, where competition is fierce, the ability to provide superior customer service can significantly differentiate a business.

Knowledge of Exceptional Customer Service is essential for professionals in customer-facing roles, such as sales representatives, customer service agents, and hospitality staff. Mastering this skill set is crucial for retaining customers, building brand loyalty, and enhancing the overall reputation of the business.

The Knowledge Academy’s 1-day Exceptional Customer Service Training is designed to equip delegates with practical skills and techniques for excelling in customer service. The course covers a range of topics, from understanding customer needs to handling difficult situations, all aimed at elevating the standard of service provided.

Course Objectives

To understand customer needs and expectations
To develop communication skills for effective customer interaction
To learn strategies for handling complaints and difficult situations
To enhance the ability to create a positive customer experience
To build skills for effective problem-solving in customer service
To foster a customer-centric approach in professional conduct

Upon completion of this Personal Development Training, delegates will be better equipped to handle various customer service scenarios with confidence and efficiency. They will leave with a deeper understanding of how to deliver exceptional customer service, leading to increased customer satisfaction and loyalty. Upskill yourself in various other aspects with The Knowledge Academy’s wide range of Personal Development Courses.

What’s included in this Exceptional Customer Service Training Course?

World-Class Training Sessions from Experienced Instructors
Exceptional Customer Service Certificate
Digital Delegate Pack

Why choose us

Our Hong Kong venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Hong Kong is an autonomous territory of the People’s Republic of China and can be located on the southern coast of China. Hong Kong has a population of around 7 million people. The education system in Hong Kong is mostly based around the English system and it is overseen by the Education Bureau and the Social Welfare Department. One of the earliest schools in Hong Kong was Li Ying College established in 1075. The education level begins with preschool education that is payable education, paid by pupil’s parents. The primary and secondary education is mandatory for every child in Hong Kong to attend from the age of 6 to 18. Higher education remains exclusive in Hong Kong and adult education is a growing sector in Hong Kong, with two non-profit school running evening courses. The University of Hong Kong was founded in 1911 and is the oldest tertiary (higher education) institution in Hong Kong and is organised into 10 academic faculties with English as the main language of instruction. The Education Bureau in Hong Kong also provides educational services for immigrant children from mainland China and other countries. Hong Kong also has 175 internal schools.

Address

62/F & 66/F
The Center
99 Queens Road
Central
Hong Kong

T: +852 2592 5349

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Customer Service Skills | Exceptional Customer Service Training in Hong Kong. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Customer Service Skills | Exceptional Customer Service Training in Hong Kong, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

What our customers are saying

Very Deeply familiar with corporate life which helps us to interact in the training session more proactively.

Pritam Singh

I would recommend our trainer to a colleague as she was able to tailor our training around our unique needs as an organization.

Andrew Newman

Very engaging. Good people skills. Understands our issues and helped provide solutions to questions we asked.

Maria Miersma

Customer Service Skills | Exceptional Customer Service Training in Hong Kong FAQs

What does the term Exceptional Customer Service mean?

Exceptional Customer Service refers to going beyond basic customer support to create a positive and memorable experience. It involves understanding customer needs, providing prompt solutions, and ensuring customers feel valued and satisfied with the service.

What are the five advantages of Customer Service?

The key advantages of excellent Customer Service include increased customer loyalty, positive word-of-mouth marketing, improved brand reputation, higher customer retention rates, and competitive differentiation. It helps businesses stand out and fosters long-term customer relationships.

What are the objectives of this Customer Service Training?

The primary objectives of this course include improving communication skills, learning how to handle challenging customer interactions, enhancing problem-solving abilities, and ensuring customer satisfaction. The training focuses on equipping professionals with the tools and techniques necessary to deliver exceptional service.

Is pursuing a career in Customer Service a favourable option?

Yes, pursuing a career in Customer Service can be rewarding. It offers diverse job opportunities, skill development, and career progression. With companies increasingly focusing on customer experience, demand for skilled Customer Service Professionals is growing across various industries.

What skills are obtained from attending this Exceptional Customer Service Training?

Delegates gain critical skills such as active listening, conflict resolution, empathy, time management, and effective communication. These skills are essential for handling customer inquiries professionally and delivering outstanding service that exceeds customer expectations.

Are there any prerequisites for this Customer Service Certification Training?

There are no formal prerequisites for taking this training, making it accessible to professionals from various backgrounds. A basic understanding of Customer Service principles and experience in customer-facing roles may be beneficial but is not required.

What is the duration of this Exceptional Customer Service Course?

The duration of this Exceptional Customer Service Course spans 1-day. For self-paced courses, the duration may vary based on the delegate's schedule, allowing flexibility to complete the training at their own pace.

What is included in this Customer Service Course?

This Customer Service Training Course includes study materials, interactive exercises, time management tools, real-life scenarios, and access to online resources to help delegates apply what they learn in their daily lives.

Will I receive a certification upon completing this Customer Service Training Certification?

Yes, delegates will receive a certification upon successfully completing the course. This certification validates your ability to deliver exceptional Customer Service and can enhance your professional credentials in customer-facing roles.

What will I learn in the Customer Service Training Course?

You will learn how to manage customer inquiries, handle complaints effectively, improve your communication skills, and build strong customer relationships. The course also focuses on strategies to exceed customer expectations and ensure customer satisfaction.

Why choose The Knowledge Academy in Hong Kong over others?

The Knowledge Academy in Hong Kong offers globally recognised training, experienced instructors, and flexible learning options. Choosing us ensures access to high-quality, accredited courses tailored to meet industry demands, helping you advance your Customer Service skills efficiently.

Who should attend this Exceptional Customer Service Course?

This course is designed for Customer Service Representatives, Support Staff, Team Leaders, and Managers. It’s also suitable for professionals from any industry who want to improve their customer interaction and service delivery skills.

Do you offer 24/7 support for the Exceptional Customer Service Course?

Yes, 24/7 support is available to assist delegates with any technical issues or course-related queries during the training period. This ensures a smooth and accessible learning experience for everyone.

Do I need any prior experience to take this online Exceptional Customer Service Training?

No prior experience is required to take this training course. It is suitable for both beginners and experienced professionals looking to improve their customer service skills and deliver better customer experiences.

What are the benefits of this Exceptional Customer Service Certification Course?

Benefits of this course include enhanced career prospects, improved communication and problem-solving skills, and a certification that verifies your ability to provide outstanding Customer Service. It also boosts confidence in handling difficult customer situations effectively.

Do you provide self-paced Exceptional Customer Service Certification Training?

Yes, self-paced training options are available, allowing delegates to complete the course at their convenience. This flexible approach caters to busy professionals who want to enhance their skills without schedule constraints.

Do you provide corporate training for this Exceptional Customer Service Online Course?

Yes, corporate training is offered for organisations that want to improve their team’s Customer Service capabilities. This training can be tailored to meet specific business needs and delivered either online or on-site.

Who should I contact if I am unable to access my online training?

Should you encounter any difficulties accessing the Exceptional Customer Service Training course materials, our customer support team is available to assist and promptly resolve any issues you may encounter.

What are the difficulty levels for this Exceptional Customer Service Course?

The course is designed to accommodate various experience levels, from beginners to advanced delegates. It starts with fundamental principles and gradually progresses to more complex Customer Service strategies, making it accessible to all skill levels.

What is the cost/training fees for Exceptional Customer Service Training in Hong Kong?

The training fees for Exceptional Customer Service Trainingin Hong Kong starts from HKD7995

Which is the best training institute/provider of Exceptional Customer Service Training in Hong Kong?

The Knowledge Academy is the Leading global training provider for Exceptional Customer Service Training.

What are the best Personal Development Courses courses in Hong Kong?

Please see our Personal Development Courses courses available in Hong Kong

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water