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CDSPM (Certified Digital Services Project Manager) Course Overview
Certified Digital Services Project Manager Course Outline
Certified Digital Services Project Manager (CDSPM) training course covers the following topics:
Module 1: Digital Service Principles (DSPs)
- What are Digital Services?
- Core Principles
- Research and Understand Your Users
- Create a Multidisciplinary Team
- Make Use of Agile Methods
- Iterate and Evaluate Frequently
- Be Aware of Security and Privacy Protocols
- Establish Service Code as Being Open Source
- Utilise Open Standards and Common Platforms
- Test the End-To-End Experience of the Service
- Plan for Service Disruptions and Ensure That Users Succeed First Time
- Make the User Experience Consistent Across Brand and Encourage to Use DS
- Collect Performance Data and Test the Service
Module 2: Digital Product Development Methodologies
- Waterfall Product Development
- Agile Development
- Agile Manifesto
- Differences Between Waterfall and Agile
Module 3: Roles and Responsibilities
- Digital Roles
- Positions in Digital Service Development
- Service Owner and Product Manager
- Technical Architect and Service Engineers
- Delivery Manager
- Business Analyst and Business Change Lead
- Solution Tester
- User Researcher
- Accessibility Lead
- Content and Interaction Designers
- Types of Teams
- Cross-Functional Teams
Module 4: Digital Service Lifecycle
- Introduction to Digital Service Lifecycle
- Discovery
- Alpha
- Inception
- Iteration
- Conclusion
- Beta
- Private Beta and Public Beta
- Service Management
- Transitioning to a Live Service
Module 5: Digital User Experience
- User Stories
- Epics
- Decomposing
- User Experience
- Analogue User Experience
Module 6: Performance Metrics and Management
- Increments and Progress Reviews
- Managing Digital Project Outcomes
- Stakeholder Management and Cycle
- Segmenting and Prioritising Stakeholders
- Stakeholder Engagement
- Benefits of Stakeholder Engagement
- Designing a Stakeholder Engagement Plan
- Principles for Successful Stakeholder Engagement
- Influence Stakeholders
- Stakeholder Management
- KPIs
- Communication Skills
Module 7: Digital Project Closure
- Finalise Digital Sign Off
- Reasons for Closure Could
- Service No Longer Meets User Needs
- Service is Outdated or Replaced
- User Need No Longer Exists
- Organisation Wishes to Move in a New Direction
Who should attend this CDSPM (Certified Digital Services Project Manager) Course?
The Certified Digital Services Project Manager (CDSPM) Training Course is designed to provide delegates with the specialised skills and knowledge needed to effectively manage projects in the realm of digital services and technology-driven initiatives. This training is tailored for professionals who are involved in planning, executing, and overseeing projects related to digital products, services, and solutions. This course can be beneficial for a wide range of professionals, including:
- Digital Project Managers
- IT Project Managers and Leaders
- Digital Transformation Managers
- Software Development Managers
- UX/UI Design Leads
- E-commerce Managers
- Technology Consultants
Prerequisites of the CDSPM (Certified Digital Services Project Manager) Course
There are no formal prerequisites for this Certified Digital Services Project Manager (CDSPM) Training Course. However, a basic understanding of Project Management and digital services would be beneficial for the delegates.
CDSPM (Certified Digital Services Project Manager) Course Overview
This Certified Digital Services Project Manager Course is designed to help you delve into the crux of project management when considering digital services. How to manage projects in this very domain is more than relevant knowledge; it is indeed key. This valuable course adds further value to professionals, making them more efficient at their workplace.
Excellence in Digital Services is critically important because it helps fill the technology gap for effectively delivering projects. IT professionals, software development professionals, or any person dealing with marketing and digital transformation should be exceptional at this. This world is going digital daily, and soon, one who knows how to do digital service projects will be in demand.
The Knowledge Academy's intensive two-day training is intended to ensure that the knowledge and insights delivered to the delegates are sufficient for them to make a killing as Digital Services Project Managers. This course will combine lectures, case studies, and practical exercises to give the delegates a complete knowledge of the details involved in managing digital service projects.
Course Objectives
- To understand the fundamentals of Digital Services Project Manager
- To learn to adapt traditional techniques to the digital realm
- To gain proficiency in using digital tools for project planning and execution
- To explore best practices for stakeholder communication in digital projects
- To master risk assessment and mitigation strategies in digital services
- To learn Agile Project Management principles tailored to digital services
This Project Management Training will definitely empower the delegates with the know-how and skills of how to lead effective digital service projects. This is bound to place the delegates at a more competitive edge in the job market and increase the opportunities available for career advancement. They will be well placed to meet the demands in this field when they start practicing.
What’s included in this CDSPM (Certified Digital Services Project Manager) Course?
- Certified Digital Services Project Manager Examination
- World-Class Training Sessions from Experienced Instructors
- CDSPM (Certified Digital Services Project Manager) Certificate
- Digital Delegates Pack
Certified Digital Services Project Manager Exam
To achieve the Certified Digital Services Project Manager (CDSPM), candidates will need to sit for an examination. The exam format is as follows:
- Question Type: Multiple Choice
- Total Questions: 40
- Total Marks: 40 Marks
- Pass Mark: 65%, or 26/40 Marks
- Duration: 60 Minutes
- Open Book/ Closed Book: Closed Book
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led CDSPM (Certified Digital Services Project Manager) Course. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's CDSPM (Certified Digital Services Project Manager) Course, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
What our customers are saying
Laxman was a great trainer. He made you feel at ease and his explanations were simple to interpret.
Rhidian Crompton
Jan has a brilliant teaching style and is a very experienced PM as well as a trainer and was able to provide practical real world examples of everything he was teaching, this made it much easier to understand concepts and was very much appreciated.
Paul Goff
Marcel stepped in at the last minute when our trainer didn't show. He was very knowledgeable and helpful ensuring he covered the points which we each wanted to know more about both within the course and general digital project management. Really enjoyed it and Marcel kept it interesting.
Vanessa In
CDSPM (Certified Digital Services Project Manager) Course FAQs
Digital project management involves planning, executing, and managing projects using digital tools and methodologies. It focuses on coordinating tasks, resources, and teams remotely, often leveraging online platforms for collaboration, communication, and project tracking to ensure successful project delivery.
The Certified Digital Service Project Manager (CDSPM) credential focuses on equipping professionals with skills in managing digital service projects, covering agile methodologies, User Experience (UX), and digital transformation strategies. It aims to enhance project delivery and service quality in digital environments.
A Digital Service Project Manager needs skills in project management, digital technologies, Agile methodologies, communication, stakeholder management, and a solid understanding of digital service development lifecycle.
Project management stages include initiation, planning, execution, monitoring and control, and closure. These stages ensure projects are well-defined, organised, executed, and closed effectively, meeting goals and stakeholder expectations.
The principles of a Digital Project Manager include Agile methodology application, effective communication, stakeholder management, risk assessment, and budget control to ensure successful project delivery in digital environments.
There are no formal prerequisites for this Certified Digital Services Project Manager (CDSPM) Training Course. However, a basic understanding of Project Management and digital services would be beneficial for the delegates.
In this Certified Digital Services Project Manager Certification Course, delegates will have 2-day intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
After completing the Certified Digital Services Project Manager (CDSPM) Certification, career opportunities include roles such as Digital Project Manager, IT Project Manager, Agile Project Manager, Product Manager, and Consultant in various industries, focusing on digital service delivery and management.
If you face any issues in accessing the course materials, then you can reach out to our customer support team who will provide you with quick assistance to resolve the issue.
The Knowledge Academy in Hong Kong stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this Certified Digital Services Project Manager Course.
The training fees for CDSPM (Certified Digital Services Project Manager) Coursein Hong Kong starts from HKD11995
The Knowledge Academy is the Leading global training provider for CDSPM (Certified Digital Services Project Manager) Course.
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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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CDSPM (Certified Digital Services Project Manager) Course in Hong Kong
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