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CDSPM (Certified Digital Services Project Manager) Course

Hong Kong

Learn essential project management skills for digital services success
Gain expertise in managing complex digital service projects effectively
Elevate your career with our Certified Digital Services Project Manager Course

Dates & Prices Dates & Prices

Course information

Certified Digital Services Project Manager Course Outline

Certified Digital Services Project Manager (CDSPM) training course covers the following topics:

Module 1: Digital Service Principles (DSPs)

What are Digital Services?
Core Principles
- Research and Understand Your Users
- Create a Multidisciplinary Team
- Make Use of Agile Methods
- Iterate and Evaluate Frequently
- Be Aware of Security and Privacy Protocols
- Establish Service Code as Being Open Source
- Utilise Open Standards and Common Platforms
- Test the End-To-End Experience of the Service
- Plan for Service Disruptions and Ensure That Users Succeed First Time
- Make the User Experience Consistent Across Brand and Encourage to Use DS
- Collect Performance Data and Test the Service

Module 2: Digital Product Development Methodologies

Waterfall Product Development
Agile Development
Agile Manifesto
Differences Between Waterfall and Agile

Module 3: Roles and Responsibilities

Digital Roles
- Positions in Digital Service Development
- Service Owner and Product Manager
- Technical Architect and Service Engineers
- Delivery Manager
- Business Analyst and Business Change Lead
- Solution Tester
- User Researcher
- Accessibility Lead
- Content and Interaction Designers
- Types of Teams
Cross-Functional Teams

Module 4: Digital Service Lifecycle

Introduction to Digital Service Lifecycle
Discovery
Alpha
- Inception
- Iteration
- Conclusion
Beta
- Private Beta and Public Beta
Service Management
- Transitioning to a Live Service

Module 5: Digital User Experience

User Stories
- Epics
- Decomposing
- User Experience
Analogue User Experience

Module 6: Performance Metrics and Management

Increments and Progress Reviews
Managing Digital Project Outcomes
Stakeholder Management and Cycle
Segmenting and Prioritising Stakeholders
Stakeholder Engagement
Benefits of Stakeholder Engagement
Designing a Stakeholder Engagement Plan
Principles for Successful Stakeholder Engagement
Influence Stakeholders
Stakeholder Management
KPIs
Communication Skills

Module 7: Digital Project Closure

Finalise Digital Sign Off
Reasons for Closure Could
- Service No Longer Meets User Needs
- Service is Outdated or Replaced
- User Need No Longer Exists
- Organisation Wishes to Move in a New Direction

Who should attend this CDSPM (Certified Digital Services Project Manager) Course?

The Certified Digital Services Project Manager (CDSPM) Training Course is designed to provide delegates with the specialised skills and knowledge needed to effectively manage projects in the realm of digital services and technology-driven initiatives. This training is tailored for professionals who are involved in planning, executing, and overseeing projects related to digital products, services, and solutions. This course can be beneficial for a wide range of professionals, including:

Digital Project Managers
IT Project Managers and Leaders
Digital Transformation Managers
Software Development Managers
UX/UI Design Leads
E-commerce Managers
Technology Consultants

Prerequisites of the CDSPM (Certified Digital Services Project Manager) Course

There are no formal prerequisites for this Certified Digital Services Project Manager (CDSPM) Training Course. However, a basic understanding of Project Management and digital services would be beneficial for the delegates.

CDSPM (Certified Digital Services Project Manager) Course Overview

This Certified Digital Services Project Manager Course is designed to help you delve into the crux of project management when considering digital services. How to manage projects in this very domain is more than relevant knowledge; it is indeed key. This valuable course adds further value to professionals, making them more efficient at their workplace.

Excellence in Digital Services is critically important because it helps fill the technology gap for effectively delivering projects. IT professionals, software development professionals, or any person dealing with marketing and digital transformation should be exceptional at this. This world is going digital daily, and soon, one who knows how to do digital service projects will be in demand.

The Knowledge Academy's intensive two-day training is intended to ensure that the knowledge and insights delivered to the delegates are sufficient for them to make a killing as Digital Services Project Managers. This course will combine lectures, case studies, and practical exercises to give the delegates a complete knowledge of the details involved in managing digital service projects.

Course Objectives

To understand the fundamentals of Digital Services Project Manager
To learn to adapt traditional techniques to the digital realm
To gain proficiency in using digital tools for project planning and execution
To explore best practices for stakeholder communication in digital projects
To master risk assessment and mitigation strategies in digital services
To learn Agile Project Management principles tailored to digital services

This Project Management Training will definitely empower the delegates with the know-how and skills of how to lead effective digital service projects. This is bound to place the delegates at a more competitive edge in the job market and increase the opportunities available for career advancement. They will be well placed to meet the demands in this field when they start practicing.

What’s included in this CDSPM (Certified Digital Services Project Manager) Course?

Certified Digital Services Project Manager Examination
World-Class Training Sessions from Experienced Instructors
CDSPM (Certified Digital Services Project Manager) Certificate
Digital Delegates Pack

Certified Digital Services Project Manager Exam

To achieve the Certified Digital Services Project Manager (CDSPM), candidates will need to sit for an examination. The exam format is as follows:

Question Type: Multiple Choice
Total Questions: 40
Total Marks: 40 Marks
Pass Mark: 65%, or 26/40 Marks
Duration: 60 Minutes
Open Book/ Closed Book: Closed Book

Why choose us

Our Hong Kong venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Hong Kong is an autonomous territory of the People’s Republic of China and can be located on the southern coast of China. Hong Kong has a population of around 7 million people. The education system in Hong Kong is mostly based around the English system and it is overseen by the Education Bureau and the Social Welfare Department. One of the earliest schools in Hong Kong was Li Ying College established in 1075. The education level begins with preschool education that is payable education, paid by pupil’s parents. The primary and secondary education is mandatory for every child in Hong Kong to attend from the age of 6 to 18. Higher education remains exclusive in Hong Kong and adult education is a growing sector in Hong Kong, with two non-profit school running evening courses. The University of Hong Kong was founded in 1911 and is the oldest tertiary (higher education) institution in Hong Kong and is organised into 10 academic faculties with English as the main language of instruction. The Education Bureau in Hong Kong also provides educational services for immigrant children from mainland China and other countries. Hong Kong also has 175 internal schools.

Address

62/F & 66/F
The Center
99 Queens Road
Central
Hong Kong

T: +852 2592 5349

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Project Management Courses | Certified Digital Services Project Manager Training in Hong Kong. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Project Management Courses | Certified Digital Services Project Manager Training in Hong Kong, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

What our customers are saying

Laxman was a great trainer. He made you feel at ease and his explanations were simple to interpret.

Rhidian Crompton

Jan has a brilliant teaching style and is a very experienced PM as well as a trainer and was able to provide practical real world examples of everything he was teaching, this made it much easier to understand concepts and was very much appreciated.

Paul Goff

Marcel stepped in at the last minute when our trainer didn't show. He was very knowledgeable and helpful ensuring he covered the points which we each wanted to know more about both within the course and general digital project management. Really enjoyed it and Marcel kept it interesting.

Vanessa In

Project Management Courses | Certified Digital Services Project Manager Training in Hong Kong FAQs

What is digital project management?

Digital project management involves planning, executing, and managing projects using digital tools and methodologies. It focuses on coordinating tasks, resources, and teams remotely, often leveraging online platforms for collaboration, communication, and project tracking to ensure successful project delivery.

What is the scope of Certified Digital Service Project Manager (CDSPM)?

The Certified Digital Service Project Manager (CDSPM) credential focuses on equipping professionals with skills in managing digital service projects, covering agile methodologies, User Experience (UX), and digital transformation strategies. It aims to enhance project delivery and service quality in digital environments.

What kind of skills are required to be a Digital Service Project Manager?

A Digital Service Project Manager needs skills in project management, digital technologies, Agile methodologies, communication, stakeholder management, and a solid understanding of digital service development lifecycle.

What are the various stages of project management?

Project management stages include initiation, planning, execution, monitoring and control, and closure. These stages ensure projects are well-defined, organised, executed, and closed effectively, meeting goals and stakeholder expectations.

What are the principles of a Digital Project Manager?

The principles of a Digital Project Manager include Agile methodology application, effective communication, stakeholder management, risk assessment, and budget control to ensure successful project delivery in digital environments.

Are there any prerequisites for taking this Certified Digital Services Project Manager Course?

What is included in this Certified Digital Services Project Manager Training?

In this Certified Digital Services Project Manager Certification Course, delegates will have 2-day intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.

What are the career opportunities available after completing this Certified Digital Services Project Manager (CDSPM) Certification?

After completing the Certified Digital Services Project Manager (CDSPM) Certification, career opportunities include roles such as Digital Project Manager, IT Project Manager, Agile Project Manager, Product Manager, and Consultant in various industries, focusing on digital service delivery and management.

Who should I contact if I am unable to access my course?

If you face any issues in accessing the course materials, then you can reach out to our customer support team who will provide you with quick assistance to resolve the issue.

Why choose The Knowledge Academy in Hong Kong over others?

The Knowledge Academy in Hong Kong stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this Certified Digital Services Project Manager Course.

What is the cost/training fees for CDSPM (Certified Digital Services Project Manager) Course in Hong Kong?

The training fees for CDSPM (Certified Digital Services Project Manager) Coursein Hong Kong starts from HKD11995

Which is the best training institute/provider of CDSPM (Certified Digital Services Project Manager) Course in Hong Kong?

The Knowledge Academy is the Leading global training provider for CDSPM (Certified Digital Services Project Manager) Course.

What are the best Project Management Courses courses in Hong Kong?

Please see our Project Management Courses courses available in Hong Kong

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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