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Building Rapport with Customers Overview
Building Rapport with Customers Course Outline
Module 1: Introduction to Rapport
- What is Rapport?
- Importance of Rapport
- Benefits of Rapport
- Types of Building Rapport
Module 2: Build Rapport with Customers
- How to Build Rapport?
- Techniques for Building Rapport Over the Phone
Module 3: Rapport Building Questions
- What are the Questions of Building Rapport with Clients?
- Questions to Virtually Build Rapport
Module 4: Building Rapport in Specific Situations
- Call-Closing Statements
- Create Rapport in a Customer Chat Interaction
- Build Rapport by Email
- Rapport Building with Angry Customers
- Maintain Rapport when Delivering Bad News to Customers
Who should attend this Building Rapport with Customers Course?
This Building Rapport with Customers Training Course is designed to provide individuals, especially those in customer-facing roles, with the skills and techniques needed to establish strong connections and positive relationships with customers. This Sales Course will benefit the following professionals:
- Customer Service Representatives
- Sales Representatives
- Technical Support Representatives
- Telemarketers
- Human Resources Professionals
- Account Managers
- Team Leaders and Managers
Prerequisites of the Building Rapport with Customers Course
There are no formal prerequisites for this Building Rapport with Customers Training Course. However, prior experience in customer service or related roles is recommended but not mandatory. Also, familiarity with problem-solving skills might prove to be beneficial for the delegate.
Building Rapport with Customers Course Overview
Rapport is a connection or interaction with another person, and it is a state of mutually beneficial understanding with another person or group. The process of making a connection with any individual is known as rapport building.
Studying this Building Rapport with Customers Training Course helps learners to gain skills for maintaining a relationship with clients. It helps organisations to increase their sales, reduce client churn, and lead to priceless client referrals. It assists individuals to empathise with clients by sharing personal experiences, mirroring their feelings back to them, and normalising their problems. This course is ideal for Customer Service Representatives, Business Development Representatives, and Telemarketers.
This 1-day Building Rapport with Customers Training Course by The Knowledge Academy covers all the essential topics by which delegates become fully familiar with rapport. During this training, they will learn about how to build rapport in specific situations. They also learn about the benefits of rapport, creating rapport in a customer chat interaction, rapport building with angry customers, the importance of rapport, and many more.
Course Objectives
- To define what rapport is and why it is important in customer service
- To learn how to build rapport with customers in different situations
- To identify the key techniques for building rapport, such as active listening, mirroring, and empathy
- To practice building rapport with customers through role-playing and other exercises
- To develop a personal rapport-building style that is authentic and effective
After attending this Building Rapport with Customers Training Course, delegates will be able to effectively build rapport with customers. They will also be able to maintain rapport when delivering bad news to customers.
What’s included in this Building Rapport with Customers Training Course?
- World-Class Training Sessions from Experienced Instructors
- Building Rapport with Customers Certificate
- Digital Delegate Pack
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Building Rapport with Customers. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's Building Rapport with Customers, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
What our customers are saying
Building Rapport with Customers FAQs
Rapport is the harmonious relationship built on trust, understanding, and mutual respect, where individuals feel comfortable communicating openly. It fosters positive interactions, encouraging collaboration and empathy, which enhances communication effectiveness and strengthens personal or professional relationships.
There are no formal prerequisites to attend this Building Rapport with Customers Training.
This course is ideal for individuals seeking to enhance their professional skills, including Project Managers, Business Analysts, Team Leaders, and those involved in stakeholder communication. It is also beneficial for anyone looking to improve rapport-building and interpersonal skills.
Building Rapport with customers is crucial as it fosters trust, loyalty, and long-term relationships. It enhances communication, helps understand customer needs, and creates a positive experience. This, in turn, leads to increased satisfaction, repeat business, and stronger brand advocacy.
This course takes 1-day to complete during which delegates participate in intensive learning sessions that cover various course topics.
During the Building Rapport with Customers Training Course, you will learn techniques for establishing trust, effective communication strategies, active listening skills, and how to empathise with customers. You'll also gain insights into handling challenging situations and fostering long-term relationships.
Yes, The Knowledge Academy offers 24/7 support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.
In this training course, delegates will have intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
Yes, after completing this course you will receive a certificate of completion to validate your achievement and demonstrate your proficiency in the course material.
The Building Rapport with Customers Certification Course offers several benefits, including improved communication and interpersonal skills, the ability to foster stronger customer relationships, enhanced customer satisfaction, and increased professional credibility. It also helps in boosting client retention and business growth through better rapport-building techniques.
After completing the Building Rapport with Customers Certification Programme, you can pursue roles in customer service, client relationship management, sales, account management, business development, and customer experience. These roles focus on enhancing customer interactions, satisfaction, and fostering long-term business relationships.
Yes, individual training is often available for the Building Rapport with Customers Course. This tailored approach allows for personalised learning, addressing specific needs and challenges, and offers flexible scheduling to accommodate individual preferences and learning pace.
If you face any issues in accessing the course materials, then you can reach out to our customer support team who will provide you with quick assistance to resolve the issue.
The Knowledge Academy provides flexible self-paced training for this course. Self-paced training is beneficial for individuals who have an independent learning style and wish to study at their own pace and convenience.
Yes, we provide corporate training for this course, tailored to fit your organisation’s requirements.
The course typically offers varying difficulty levels, ranging from beginner to advanced. Beginners can learn foundational techniques for rapport-building, while advanced levels cater to professionals seeking to refine and enhance their existing skills in customer interactions.
No prior experience is usually required to take the course. It is designed to accommodate individuals at all levels, from beginners to professionals, looking to develop or enhance their communication and relationship-building skills with customers.
The Knowledge Academy in Hong Kong stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.
The training fees for Building Rapport with Customersin Hong Kong starts from HKD16995
The Knowledge Academy is the Leading global training provider for Building Rapport with Customers.
Please see our Sales Training courses available in Hong Kong
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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Building Rapport With Customers in Hong Kong
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