Telephone Sales Training Course in Hong Kong

Who should attend this Telephone Sales Training Course?

Our Telephone Sales Course is designed to equip delegates with the skills and techniques necessary to excel in the art of selling products or services over the telephone. This Sales Training Course is especially beneficial for these professionals:

• Tele-sales Representatives
• Inside Sales Representatives
• Call Centre Agents
• Business Development Executives
• Customer Service Representatives
• Marketing and Advertising Professionals
• Sales Managers

Prerequisites of the Telephone Sales Training Course

There are no formal prerequisites for this Telephone Sales Course. However, a basic understanding of sales, lead generation, and communication skills would be beneficial for the delegates.

Telephone Sales Training Course Overview

Telesales is a sales strategy that involves selling products or services to potential customers over the phone. This sales method allows businesses to reach a wide audience without face-to-face interactions.

Telephone Sales is a specific field that involves using the phone to sell products or services to potential customers. Telesales professionals must build a rapport with customers over the phone, deliver effective sales presentations, and handle objections effectively. This course is beneficial for professionals such as Tele-sales Representatives, Call Centre Agents, and Sales Managers to succeed in Telesales, being prepared, professional, enthusiastic, and persistent is essential.

In this 1-day Telephone Sales Training Course by The Knowledge Academy, delegates will learn to navigate various scenarios, objection handling, and closing deals without face-to-face interaction. Moreover, this Sales Course provides insights into active listening, effective questioning techniques, and adapting communication styles to suit a diverse clientele.

Course Objectives

• To learn the fundamentals of Telephone Sales, such as prospecting, qualifying leads, building relationships, presenting effectively, and closing deals
• To develop delegates' Telesales skills and knowledge, such as how to make effective cold calls, handle objections, and negotiate
• To increase delegates' confidence and motivation to sell over the phone
• To prepare delegates for success in a Telesales role
• To stay up to date on the latest Telesales best practices and trends

Upon completion of this Telephone Sales Training Course, delegates will acquire refined communication skills and techniques, enabling them to engage effectively with customers over the phone. Additionally, they will gain the confidence and expertise needed to enhance their sales performance and build stronger relationships with clients.