SIAM™ Foundation Training | SIAM™ Training in Hong Kong

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SIAM™ Foundation Training

Hong Kong

Learn about Service Integration and Management (SIAM™) to optimise cost and increase val
Become familiar with the roles and responsibilities of service integration and management.
Acquire skills to manage products and technologies to deliver services and operating proce

Dates & Prices Dates & Prices

Course information

SIAM™ Foundation Training Course Outline

Domain 1: Introduction to SIAM™

Module 1: SIAM™ Fundamentals

Outline the Purpose and Value of a SIAM™ Approach
Describe Business Drivers for SIAM™

Module 2: SIAM™ Layers and Structures

Explain the SIAM™ Layers
SIAM™ Structures, Advantages, and Disadvantages for a Hybrid Service Integrator

Domain 2: SIAM™ Implementation Roadmap

Module 3: SIAM™ Implementation Key Stages

Distinguish Between the Different SIAM Implementation Key Stages
Objectives, Triggers, Inputs, Activities, and Outputs in the Discovery and Strategy Stage
Objectives, Triggers, Inputs, Activities, and Outputs in the Plan and Build Stage
Objectives, Triggers, Inputs, Activities, and Outputs in the Implement Stage
Objectives, Triggers, Inputs, Activities, and Outputs in the Run and Improve Stage

Domain 3: SIAM™ Roles and Responsibilities

Module 4: SIAM™ Roles and Responsibilities

Roles and Responsibilities
SIAM™ Structural Elements

Domain 4: SIAM™ Practices

Module 5: Practices of SIAM™

People Practices of Managing Cross-Functional Teams
Process Practices of Integrating Processes Across Service Providers
Measurement Practices of Enabling and Reporting on end-to-end Services
Technology Practices of Creating a Tooling Strategy

Domain 5: Processes to Support SIAM™

Module 6: Processes in a SIAM™ Ecosystem

Function of Processes in a SIAM™ Ecosystem

Module 7: Objectives and SIAM™ Considerations of the Main Processes

Indicate What the Process Purpose is Outline the SIAM Considerations

Domain 6: SIAM™ Challenges and Risks

Module 8: Challenges, Associated Risks and Potential Mitigations

Importance of Building the Business Case, the Associated Risks and Mitigations
Importance of the Level of Control & Ownership, Associated Challenges and Mitigations
Importance of Security, the Associated Risks and Mitigations
Challenges Associated with Measuring Success and its Mitigations
Commercial Challenges, the Challenges with Legacy Contracts and their Mitigations

Domain 7: SIAM™ and Other Practices

Module 10: Other Practices

Contribution of the Following Frameworks and Standards to a SIAM™ Ecosystem

Who should attend this SIAM™ Foundation Training Course?

This SIAM™ Foundation Course is designed for individuals who are involved in or responsible for managing the integration of multiple service providers to deliver seamless and effective services to organisations. There are a variety of professionals who can benefit from attending this course, such as:

Service Integration Managers
Service Delivery Managers
Project Managers
IT Managers
Change Managers

Prerequisites of the SIAM™ Foundation Training Course

There are no formal prerequisites to attend this SIAM™ Foundation Course. However, a basic understanding of IT Service Management terminology can be beneficial for delegates before pursuing this course.

SIAM™ Foundation Training Course Overview

Service Integration and Management (SIAM™) Foundation Training introduces delegates to the core principles of service integration, emphasising its relevance in today's complex business landscape. This course provides a foundational understanding of SIAM™ and its pivotal role in optimising service delivery across diverse service providers.

To excel in service management, mastering SIAM™ is imperative for professionals such as IT Managers, Service Delivery Managers, And Project Managers. SIAM Training and Certification empower individuals with the knowledge and skills required to navigate and succeed in multi-service provider environments, enhancing their ability to oversee integrated service delivery.

This 2-day SIAM Course by the Knowledge Academy is tailored to equip delegates with practical insights into the fundamentals of Service Integration and Management. The training covers key aspects, including roles and responsibilities, communication strategies, and governance within a SIAM™ framework, providing delegates with a comprehensive foundation for effective service integration.

Course Objectives

To grasp the fundamental concepts of Service Integration and Management
To understand the key roles and responsibilities in a SIAM™ framework
To learn effective communication and collaboration techniques in a multi-service provider setting
To gain insights into establishing and maintaining governance in SIAM™
To familiarise oneself with practical aspects of implementing and managing SIAM™ processes
To prepare for the SIAM™ Foundation Certification exam

Upon completion of the SIAM™ Foundation Training, delegates will emerge with a solid understanding of SIAM™ principles and practices. Armed with the certification, delegates will have the expertise to contribute effectively to service integration initiatives, driving operational efficiency and elevating their roles in the realm of service management.

What’s included in this SIAM™ Foundation Training Course?

SIAM™ Foundation Examination
World-Class Training Sessions from Experienced Instructors
SIAM™ Foundation Certificate
Digital Delegate Pack

SIAM™ Foundation Exam Information

The SIAM™ Foundation Exam assesses participants' understanding SIAM™ principles and concepts. This certification focuses on evaluating an individual's knowledge of the fundamental principles and practices of managing multiple service providers to deliver integrated and value-driven services to the organisation. The format of the exam is as follows:

Question Type: Multiple Choice
Total Questions: 40
Total Marks: 40 Marks
Pass Mark: 65%
Duration: 1 hour
Open Book/ Closed Book: Closed Book

Why choose us

Our Hong Kong venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Hong Kong is an autonomous territory of the People’s Republic of China and can be located on the southern coast of China. Hong Kong has a population of around 7 million people. The education system in Hong Kong is mostly based around the English system and it is overseen by the Education Bureau and the Social Welfare Department. One of the earliest schools in Hong Kong was Li Ying College established in 1075. The education level begins with preschool education that is payable education, paid by pupil’s parents. The primary and secondary education is mandatory for every child in Hong Kong to attend from the age of 6 to 18. Higher education remains exclusive in Hong Kong and adult education is a growing sector in Hong Kong, with two non-profit school running evening courses. The University of Hong Kong was founded in 1911 and is the oldest tertiary (higher education) institution in Hong Kong and is organised into 10 academic faculties with English as the main language of instruction. The Education Bureau in Hong Kong also provides educational services for immigrant children from mainland China and other countries. Hong Kong also has 175 internal schools.

Address

62/F & 66/F
The Center
99 Queens Road
Central
Hong Kong

T: +852 2592 5349

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led SIAM™ Foundation Training | SIAM™ Training in Hong Kong. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's SIAM™ Foundation Training | SIAM™ Training in Hong Kong, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

What our customers are saying

He made the explanation in a very simple way and easy to understand.

Enrique Macías

The trainer demonstrated expertise in the course topic areas

Alejandro Lamprea

The Training is okay, the basic idea of SIAM framework have learned from the class. If there can have more real case sample how to apply SIAM is mush better.

Derek Leung

SIAM™ Foundation Training | SIAM™ Training in Hong Kong FAQs

What is SIAM™?

SIAM™ is also known as Service Integration and Management. It is a widely-accepted methodology used to manage multiple service providers by assimilating them to offer a single business-facing IT organisation.

What are the prerequisites?

There are no formal prerequisites to attend this SIAM™ Foundation Training course.

Who should attend this course?

This SIAM™ Foundation Training course is ideal for anyone who wants to successfully implement and manage an organisation's service integration and management models.

What is a SIAM™ model?

Service Integration and Management (SIAM) is an IT service delivery model that provides managing services received from several IT delivery towers on behalf of a business.

What are the three layers of a SIAM™ governance structure?

Customer organisation, service integrator, and service provider are the three layers in a SIAM™ ecosystem.

What are the benefits of SIAM™?

It provides better service to end-users, cost-efficiency, increased accountability, more flexibility, development and ownership of intellectual property are the benefits of SIAM™.

What will I learn in this SIAM™ Foundation Training course?

In this SIAM™ Foundation Training course, you will learn about business drivers for SIAM™, the contribution of the following frameworks and standards to a SIAM™ ecosystem, process practices of integrating processes across service providers, technology practices of creating a tooling strategy, structural elements, and many other essential concepts.

What is the cost/training fees for SIAM™ Foundation Training in Hong Kong?

The training fees for SIAM™ Foundation Trainingin Hong Kong starts from HKD19695

Which is the best training institute/provider of SIAM™ Foundation Training in Hong Kong?

The Knowledge Academy is the Leading global training provider for SIAM™ Foundation Training.

What are the best SIAM™ Training courses in Hong Kong?

Please see our SIAM™ Training courses available in Hong Kong

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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