Handle Violence And Aggression At Workplace | Mental Health in Rijeka

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Handle Violence and Aggression at Workplace

Rijeka

Prevent violence at workplace with our Violence and Aggression Training
Learn effective strategies to de-escalate potential violent situations
Comprehend the impact of aggression on employees in the workplace

Dates & Prices Dates & Prices

Course information

Handle Violence and Aggression at Workplace Course Outline

Module 1: Violence and Aggression Overview

Violence and Aggression Definition
Different Forms that Aggression can Take
Assailant Classification
Aggression within Healthcare
Incidence of Violence and Aggression in Healthcare Setting
Violence and Aggression Effects on Staff
Impact Factors

Module 2: Aggression Theories

Biological Aggression Theories
Psychosocial Aggression Theories
Cognitive Theory
Hostile and Instrumental Aggression
Role of Anger

Module 3: Handling Violence and Aggression: Risk Reduction and Prevention

Responding to Violence and Aggression
Safe Systems of Work
Audit
Consulting Staff
Focus on Individual Risk Assessment
Risk Management
Prevention
Reporting
Effective Teamwork
Protective Work Control Systems

Module 4: Handling an Aggressive Incident

Recognising the Risk of Violence
Identifying Cues that Warn of Imminent Aggression
Immediate Response
Assault Cycle
Intervening
Answering an Aggressive Person
Talking to an Aggressive Person: Non-Verbal Communication
Boundaries
Body Zones
Further Responses to an Aggressive Person

Module 5: Staff support

Post-Incident Support
Coping Ways
Responding to Violence and Aggression
Following an Attack
Clinical Supervision
Stress and Psychological Burnout
Staff Support: Education and Development

Module 6: Special Considerations: Care in the Community

Working in the Community
Use of a 'Buddy System'
Use of Mobile Phones
Hand Alarms
Visiting by Car
Transporting Clients
Visiting a Person's Home
Animals
Organisational Factors

Module 7: Special Considerations: Gender, Violence, Health and Healthcare

Introduction
General Facts and Figures
Nature/Nurture
Feminism, Masculinities and Power
Violence and Abuse
Principles of Conduct
Women's Health
Children's Health
Malestreaming Services
Violence in the Healthcare Setting
Training and Development

Module 8: Special Considerations: Legal Issues

Legislation
Criminal Law
Case or Common Law
Civil Law
Restraint of a Patient or Person
Breach of the Peace
Sex Discrimination Act 1975 and the Race Relations Act 1976
Public Order Act 1986
Protection from Harassment Act 1997
Health and Safety Legislation
Zero Tolerance
Mental Capacity Act 2005
Crime and Disorder Act 1998

Who should attend this Handle Violence and Aggression at Workplace Training Course?

This Violence and Aggression Training is designed for professionals who are exposed to potential conflicts during their work hours. This training is pertinent for anyone interested in nurturing a harmonious working environment. The course is particularly suitable for the following professionals:

Human Resources Managers
Security Personnel
Healthcare Workers
Social Workers
Customer Service Representatives
Teachers and Educators
Law Enforcement Officers
Facility Managers

Prerequisites of the Handle Violence and Aggression at Workplace Training Course

There are no formal prerequisites for attending this Violence and Aggression Training.

Handle Violence and Aggression at Workplace Course Overview

In today's stressful work environment, the prevalence of violence and aggression poses a significant risk, highlighting the critical need for Violence and Aggression Training. This training is essential for fostering a safe and respectful workplace, ensuring that employees are equipped to handle potential threats effectively.

Professionals across various sectors, particularly those in customer-facing roles or in high-stress environments, should prioritise mastering Managing Violence and Aggression Training. It's invaluable for managers, HR personnel, security staff, and healthcare workers, aiming to mitigate risks and protect both employees and the organisation.

The 1-day training offered by The Knowledge Academy is meticulously designed to arm delegates with the skills and knowledge necessary for managing workplace violence and aggression. Through Violence and Aggression Training Online, delegates will learn effective strategies, gain a Violence and Aggression Certification, and enhance their ability to maintain a positive, secure work environment.

Course Objectives

To identify the causes and signs of workplace violence
To understand legal frameworks surrounding workplace aggression
To develop effective conflict resolution skills
To learn de-escalation techniques for tense situations
To implement proactive measures to prevent aggression
To enhance communication skills in challenging environments

Upon completion, delegates will possess a comprehensive understanding of handling workplace violence and aggression, ensuring a safer work environment. They will leave with actionable strategies, enhanced communication skills, and a recognised Violence and Aggression Certification, prepared to implement what they have learned immediately.

What’s included in this Handle Violence and Aggression at Workplace Training Course?

World-Class Training Sessions from Experienced Instructors
Handle Violence and Aggression at Workplace Training Certificate
Digital Delegate Pack

Why choose us

Our Rijeka venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Rijeka is the third largest city in Croatia and is located near Kvarner Bay and has a population of around 128,700 people. The metropolitan area has a population of around 250,000 people. As well as Croatian, the other native language is Venetian. The University of Rijeka is located in the heart of Rijeka and has campuses throughout Primorje, Istria and Lika. The university is made up of four faculties, one art academy, four departments, a library and a student’s centre. The University was founded in 1973 and has around 20,000 students in attendance. The university offers courses in engineering, economics, philosophy, law and maritime studies.

Address

Setaliste XIII divizije 46,
Rijeka 51000,
Croatia

T: +44 1344 203 999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Handle Violence And Aggression At Workplace | Mental Health in Rijeka. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Handle Violence And Aggression At Workplace | Mental Health in Rijeka, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Experience the most sought-after learning style with The Knowledge Academy's Handle Violence And Aggression At Workplace | Mental Health in Rijeka. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Handle Violence And Aggression At Workplace | Mental Health in Rijeka sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Handle Violence And Aggression At Workplace | Mental Health in Rijeka FAQs

What is Violence and Aggression Training?

Violence and Aggression Training is a module which equips delegates with the skills to identify, manage, and prevent aggressive behaviours and violence in the workplace, ensuring a safe and respectful environment for all.

Is the training suitable for individuals and professionals?

Yes, the Violence and Aggression Courses are designed for both individuals and professionals, especially those in roles where managing interpersonal conflict and aggression is crucial for safety and productivity.

How do you control Aggression and Violence at the workplace?

The best ways to control Aggression and Violence at the workplace involve setting clear expectations, building rapport and understanding, showing cultural sensitivity, avoiding negative talk, assuming or making judgments, encouraging, avoiding power struggles, and managing problems.

What are the main objectives of this Violence and Aggression Course?

The main objectives of the Violence and Aggression Courses include understanding the causes of workplace violence, learning de-escalation techniques, recognising early warning signs, and effectively managing confrontations with communication skills.

What are the prerequisites of this Violence and Aggression Course Training?

There are no formal prerequisites for attending this Managing Violence and Aggression at Workplace Training.

What will I learn in this Managing Violence and Aggression in the Workplace Training?

During this course, delegates will explore a range of topics including gender dynamics, the principles of proper conduct, and the implications of violence in healthcare settings, among others, to foster a safer and more understanding work environment.

Can the Aggression and Violence in the Workplace Training be conducted online or in-person?

This Aggression and Violence in the Workplace Training can be delivered both online and in-person, offering flexibility to accommodate diverse learning preferences and schedules for participants worldwide.

What support resources are available during and after training?

During and after the training, delegates have access to a range of support resources, including digital materials, online forums, and the option for follow-up sessions with trainers.

Are certifications provided upon completion of the training?

Yes, certifications are provided upon successful completion of the training, acknowledging the delegate’s understanding and capability to manage workplace violence and aggression.

What are the key takeaways from the training?

Key takeaways include enhanced communication skills, strategies for de-escalation, recognition of aggression signs, and a comprehensive understanding of legal and ethical considerations in handling violence.

How can interested individuals or organisations register in the course?

Interested individuals or organisations can register for the course through The Knowledge Academy's website, where they can find course schedules, fees, and registration details.

Are there success stories or testimonials from past participants?

There are numerous success stories and testimonials from past participants, highlighting improvements in workplace safety, conflict resolution skills, and overall satisfaction with the training effectiveness.

What sets this Violence and Aggression Training apart from others?

This Violence and Aggression Training Online stands out due to its practical approach, expert trainers with real-world experience and comprehensive coverage of both prevention and management strategies, tailored to workplace needs.

What is the cost/training fees for Handle Violence and Aggression at Workplace in Rijeka?

The training fees for Handle Violence and Aggression at Workplacein Rijeka starts from €1195

Which is the best training institute/provider of Handle Violence and Aggression at Workplace in Rijeka?

The Knowledge Academy is the Leading global training provider for Handle Violence and Aggression at Workplace.

What are the best Mental Health courses in Rijeka?

Please see our Mental Health courses available in Rijeka

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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