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Building Rapport with Customers Overview
Building Rapport with Customers Course Outline
Module 1: Introduction to Rapport
- What is Rapport?
- Importance of Rapport
- Benefits of Rapport
- Types of Building Rapport
Module 2: Build Rapport with Customers
- How to Build Rapport?
- Techniques for Building Rapport Over the Phone
Module 3: Rapport Building Questions
- What are the Questions of Building Rapport with Clients?
- Questions to Virtually Build Rapport
Module 4: Building Rapport in Specific Situations
- Call-Closing Statements
- Create Rapport in a Customer Chat Interaction
- Build Rapport by Email
- Rapport Building with Angry Customers
- Maintain Rapport when Delivering Bad News to Customers
Who should attend this Building Rapport with Customers Course?
This Building Rapport with Customers Training Course is designed to provide individuals, especially those in customer-facing roles, with the skills and techniques needed to establish strong connections and positive relationships with customers. This Sales Course will benefit the following professionals:
- Customer Service Representatives
- Sales Representatives
- Technical Support Representatives
- Telemarketers
- Human Resources Professionals
- Account Managers
- Team Leaders and Managers
Prerequisites of the Building Rapport with Customers Course
There are no formal prerequisites for this Building Rapport with Customers Training Course. However, prior experience in customer service or related roles is recommended but not mandatory. Also, familiarity with problem-solving skills might prove to be beneficial for the delegate.
Building Rapport with Customers Course Overview
Rapport is a connection or interaction with another person, and it is a state of mutually beneficial understanding with another person or group. The process of making a connection with any individual is known as rapport building.
Studying this Building Rapport with Customers Training Course helps learners to gain skills for maintaining a relationship with clients. It helps organisations to increase their sales, reduce client churn, and lead to priceless client referrals. It assists individuals to empathise with clients by sharing personal experiences, mirroring their feelings back to them, and normalising their problems. This course is ideal for Customer Service Representatives, Business Development Representatives, and Telemarketers.
This 1-day Building Rapport with Customers Training Course by The Knowledge Academy covers all the essential topics by which delegates become fully familiar with rapport. During this training, they will learn about how to build rapport in specific situations. They also learn about the benefits of rapport, creating rapport in a customer chat interaction, rapport building with angry customers, the importance of rapport, and many more.
Course Objectives
- To define what rapport is and why it is important in customer service
- To learn how to build rapport with customers in different situations
- To identify the key techniques for building rapport, such as active listening, mirroring, and empathy
- To practice building rapport with customers through role-playing and other exercises
- To develop a personal rapport-building style that is authentic and effective
After attending this Building Rapport with Customers Training Course, delegates will be able to effectively build rapport with customers. They will also be able to maintain rapport when delivering bad news to customers.
What’s included in this Building Rapport with Customers Training Course?
- World-Class Training Sessions from Experienced Instructors
- Building Rapport with Customers Certificate
- Digital Delegate Pack
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Building Rapport with Customers. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's Building Rapport with Customers, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's Building Rapport with Customers. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Building Rapport with Customers sessions.
Highly experienced trainers
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
State of the art training venues
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Small class sizes
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Great value for money
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Building Rapport with Customers at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our Building Rapport with Customers offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
Building Rapport with Customers FAQs
Rapport is the harmonious relationship built on trust, understanding, and mutual respect, where individuals feel comfortable communicating openly. It fosters positive interactions, encouraging collaboration and empathy, which enhances communication effectiveness and strengthens personal or professional relationships.
There are no formal prerequisites to attend this Building Rapport with Customers Training.
This course is ideal for individuals seeking to enhance their professional skills, including Project Managers, Business Analysts, Team Leaders, and those involved in stakeholder communication. It is also beneficial for anyone looking to improve rapport-building and interpersonal skills.
Building Rapport with customers is crucial as it fosters trust, loyalty, and long-term relationships. It enhances communication, helps understand customer needs, and creates a positive experience. This, in turn, leads to increased satisfaction, repeat business, and stronger brand advocacy.
This course takes 1-day to complete during which delegates participate in intensive learning sessions that cover various course topics.
During the Building Rapport with Customers Training Course, you will learn techniques for establishing trust, effective communication strategies, active listening skills, and how to empathise with customers. You'll also gain insights into handling challenging situations and fostering long-term relationships.
Yes, The Knowledge Academy offers 24/7 support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.
In this training course, delegates will have intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
Yes, after completing this course you will receive a certificate of completion to validate your achievement and demonstrate your proficiency in the course material.
The Building Rapport with Customers Certification Course offers several benefits, including improved communication and interpersonal skills, the ability to foster stronger customer relationships, enhanced customer satisfaction, and increased professional credibility. It also helps in boosting client retention and business growth through better rapport-building techniques.
After completing the Building Rapport with Customers Certification Programme, you can pursue roles in customer service, client relationship management, sales, account management, business development, and customer experience. These roles focus on enhancing customer interactions, satisfaction, and fostering long-term business relationships.
Yes, individual training is often available for the Building Rapport with Customers Course. This tailored approach allows for personalised learning, addressing specific needs and challenges, and offers flexible scheduling to accommodate individual preferences and learning pace.
If you face any issues in accessing the course materials, then you can reach out to our customer support team who will provide you with quick assistance to resolve the issue.
The Knowledge Academy provides flexible self-paced training for this course. Self-paced training is beneficial for individuals who have an independent learning style and wish to study at their own pace and convenience.
Yes, we provide corporate training for this course, tailored to fit your organisation’s requirements.
The course typically offers varying difficulty levels, ranging from beginner to advanced. Beginners can learn foundational techniques for rapport-building, while advanced levels cater to professionals seeking to refine and enhance their existing skills in customer interactions.
No prior experience is usually required to take the course. It is designed to accommodate individuals at all levels, from beginners to professionals, looking to develop or enhance their communication and relationship-building skills with customers.
The Knowledge Academy in Croatia stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.
The training fees for Building Rapport with Customers certification in Croatia starts from €1195
The Knowledge Academy is the Leading global training provider for Building Rapport with Customers.
Please see our Sales Training courses available in Croatia
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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