Handling Sales Objection Training | Sales Training - in Zagreb

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Handling Sales Objection Training

Zagreb

Attain skills required to differentiate yourself from your competition.
Gain an understanding of steps to handle the clients’ objections effectively.
Learn demonstration products and services that can fulfil customers’ needs.

Dates & Prices Dates & Prices

Course information

Handling Sales Objection Training Course Outline

Module 1: What Objections Really Are?

Eliminating Objections Before They Arise
Leading with the ‘Soft’ Sell
Follow with the ‘Hard’ Sell

Module 2: Six-Step Method for Handling Objections

Tips, Hints, and Techniques to Become Effective Salesperson
Six-Step Method

Module 3: Getting in the Door: Appointment Objections

Getting Past the Gatekeeper
Feel, Felt, Found
Speaking with the Decision-Maker

Module 4: What Does It Really Cost: Price Objections

Getting Past Price Concerns

Module 5: Time, Experience, Credentials, and Need: Objections Continued

Time Objections
Experience Objections
Using Testimonials: Power of a Second Opinion
Credential Objections
Need Objections
Ways to Differentiate Yourself from the Competition

Module 6: Mistakes That Annoy Customers and Incite Objections

Not Being Organised
Talking Too Much
Interrupting
Lacking Sincerity
Not Analysing Needs
Being Too Pushy
Reciting a Script
Not Building Rapport
Getting Defensive
Taking it Personally

Module 7: Confidence: Great Objection Deflector

Prepare
Immerse
Know Where Your Value Lies

Module 8: Knowing When to Walk Away

Know When to Walk Away
Follow the 80/20 Rule
Ask Yourself Some Difficult Questions

Module 9: Essential Elements of the Sales Cycle

Prospecting
Qualifying
Presentation
Closing
Follow-Through
Steps for Overcoming Obstacles

Who should attend this Objection Handling Training Course?

This Objection Handling Course is ideal for sales professionals, business development representatives, and anyone involved in sales activities. This Sales Training Course can benefit a wide range of professionals, including:

Sales Executives
Account Managers
Sales Managers
Customer Relationship Managers
Sales Consultants
Inside Sales Representatives
Field Sales Representatives

Prerequisites of the Objection Handling Training Course

There are no formal prerequisites for this Objection Handling Course.

Handling Sales Objection Training Course Overview

Sales Objection is a clear expression by a buyer that a barrier exists between the current situation, which needs to be satisfied before buying any product or service. Sales objections drive many prospects not to buy products or services offered by an organisation or individual. Responding to a buyer's objections in a way that changes their mind or alleviates their concerns is known as sales objection handling.

This Objection Handling Training Course equips sales professionals with the tools and expertise necessary to confidently address objections, build customer trust, and increase sales success rates. This course is ideal for Sales Professionals, Business Development Representatives, and anyone involved in sales activities. It focuses on practical skills, communication techniques, and objection-handling strategies essential for navigating the sales process challenges effectively.

In this 1-day Objection Handling Course by The Knowledge Academy, delegates learn about setting the tone, ground rules, and how to gather information about the customer’s needs and concerns. They also attain in-depth knowledge about showing the customer how the product or service offered is not the problem they see it to be, but can benefit them in various ways, etc.

Course Objectives

To understand the importance of handling objections in sales
To learn how to identify and classify objections
To develop strategies for handling objections
To practice taking complaints through role-playing and other exercises
To create a positive attitude towards handling objections

After attending this Objection Handling Training Course, delegates learn to take objections positively and take them as opportunities to understand their customers properly. They also learn to effectively move to the next stage of the sales process after solving the customer's objections and making the sale.

What’s included in this Handling Sales Objection Training Course?

World-Class Training Sessions from Experienced Instructors
Handling Sales Objection Certificate
Digital Delegate Pack

Why choose us

Our Zagreb venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Zagreb is the capital and largest city in the Republic of Croatia. The population of Zagreb is around 800,000 people. The city of Zagreb is home to around 135 primary school and 100 secondary schools. There are also 5 public higher education institutions and 9 private institutions in Zagreb. The University of Zagreb is the largest Croatian university and was established in 1669 making it one of the oldest universities in central and South Eastern Europe. The university has around 73,000 students in attendance and offers courses in areas such as Theology, Law, Medicine, Philosophy, Husbandry, Forestry, Veterinary Medicine and Engineering.

Address

Grand Centar,
Ul. Petra Hektorovića 2,
5th Floor,
Zagreb,
HR 10 000

T: +44 1344 203 999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Handling Sales Objection Training | Sales Training - in Zagreb. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Handling Sales Objection Training | Sales Training - in Zagreb, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Experience the most sought-after learning style with The Knowledge Academy's Handling Sales Objection Training | Sales Training - in Zagreb. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Handling Sales Objection Training | Sales Training - in Zagreb sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Lee was amazing he made delivery very engaging and fun. Very informative and knowledgably 10 out of 10

Dean Brown

Very clear , informative and engaging at all times.

Jason Carnegie

I received a lot of information within few hours . My instructor Navin passionately explained everything in detail . I am New in Sales. This course was informative for me

Dance Studios DMCC

Handling Sales Objection Training | Sales Training - in Zagreb FAQs

What is Sales Objection?

Sales Objection refers to a prospect's hesitation or resistance to making a purchase decision. It often involves concerns about price, value, or timing, which sales professionals need to address effectively to close the deal.

Why is it important to attend Handling Sales Objection Training?

Attending this training is crucial as it equips you with strategies to confidently address customer concerns and turn objections into opportunities. It helps enhance your persuasion skills, leading to better sales outcomes and improved client relationships.

What are the prerequisites to attend this Objection Handling Training?

There are no formal prerequisites for attending this training. It is designed to benefit both newcomers to sales and experienced professionals looking to refine their skills in handling objections and closing deals more effectively.

What is Sales Objection Handling?

Sales Objection Handling is the process of addressing concerns raised by potential customers during the sales process. It involves understanding the objection, providing relevant solutions, and building trust to help the customer move forward with the purchase.

What will I learn in this Objection Handling Training Course?

In this course, you will learn how to identify common objections, respond to them with confidence, and effectively guide prospects toward making purchasing decisions. You’ll also develop communication techniques to build trust and rapport with clients.

What are the benefits of Sales Objection Handling Training?

The key benefits include improved confidence in handling objections, higher sales conversion rates, enhanced negotiation skills, and a better understanding of customer needs. This training ultimately empowers you to close more deals successfully.

Who should attend this Handling Sales Objection Course?

Anyone in a client-facing role, including Sales Representatives, Business Development Managers, and Customer Service Professionals, would benefit from this course. It's especially useful for those looking to sharpen their sales and negotiation skills.

Do you offer 24/7 support for the Sales Objection Handling Training?

Yes, we offer 24/7 support to ensure that you have access to guidance and assistance throughout your Sales Objection Handling Training experience. Our support team is always available to help you with any queries or issues.

What is included in this online course?

The course includes comprehensive learning materials, interactive sessions, real-life case studies, and practical exercises. You will also have access to industry experts who will guide you through key Sales Objection handling techniques.

What is the duration of this Objection Handling online training?

The duration of this Handling Sales Objection Training is 1 day.

What kind of jobs can I expect based on this training?

After completing this training, you can expect to excel in roles such as Sales Executive, Account Manager, Business Development Representative, and Client Relations Specialist, as the skills learned are essential for closing deals and driving sales.

Do you provide self-paced Handling Sales Objection Online Training?

Yes, we offer self-paced online training for Handling Sales Objections. This allows you to learn at your own convenience, access materials anytime, and progress through the course at a speed that suits your schedule.

Do you provide corporate training for this Handling Sales Objection Online Course?

Yes, we offer corporate training solutions tailored to the needs of businesses. This helps teams improve their sales performance by providing them with expert guidance and practical techniques to handle objections more effectively.

Who should I contact if I am unable to access my certification training?

If you experience issues accessing your certification training, please contact our dedicated support team via email or phone. We are always available to resolve your concerns and ensure a smooth learning experience.

Are there any difficulty levels for this course?

This course is suitable for all levels, from beginners to experienced sales professionals. The content is designed to provide value to those new to sales and those looking to enhance their existing skills.

Will I receive a certification upon completing this training on Handling Sales Objection?

Yes, upon successful completion of the course, you will receive a certification from The Knowledge Academy. This certification demonstrates your proficiency in Sales Objection handling and can boost your career prospects.

How does this training improve my sales performance?

This training improves your sales performance by equipping you with the tools to confidently address objections, build trust with clients, and ultimately close more deals. The techniques learned will enhance your communication and negotiation skills, leading to better sales results.

Why choose The Knowledge Academy in Zagreb over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking Handling Sales Objection Certification.

What is the cost/training fees for Handling Sales Objection Training in Zagreb?

The training fees for Handling Sales Objection Trainingin Zagreb starts from €1195

Which is the best training institute/provider of Handling Sales Objection Training in Zagreb?

The Knowledge Academy is the Leading global training provider for Handling Sales Objection Training.

What are the best Sales Training courses in Zagreb?

Please see our Sales Training courses available in Zagreb

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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