Course information

ITIL® 4 Specialist: Plan, Implement and Control Training Course Outline

Module 1: IT Asset Management

  • Key Concepts of the Practice
    • Purpose of the Practice
    • Practice Success Factors (PSF) and Key Metrics of the Practice
    • IT Asset Types
    • IT Asset Register
    • IT Asset Lifecycle
    • Models and Verification
    • Inventory and Discovery
    • IT Asset Audit
  • Processes of the Practice
    • Inputs and Outputs of the Processes
    • Key Activities of the Processes
    • How to Integrate the Practice in the Organisation’s Value Streams?
  • Roles and Competences of the Practice
    • IT Asset Manager
    • IT Asset Custodian
    • IT Asset Analyst
    • IT Asset Register Administrator
    • License Manager
    • IT Asset Owner
    • IT Asset Consumer
    • Know How to Position the Practice in the Organisational Structure
  • How Information and Technology Support and Enable the Practice
    • Tools Application
    • Apply the Recommendations on Automation
  • Role of Partners and Suppliers in the Practice
    • Dependencies of the Practice on Third Parties
    • Partners and Suppliers Can Support the Practice
  • Recommendations for the Practice Success
    • Recommendations for IT Asset Management Success
    • Supported by the ITIL Guiding Principles

Module 2: Change Enablement (CE)

  • Key Concepts of the Practice
    • PSFs and Key Metrics of the Practice
    • Change and Change Model
    • Standard Change
    • Emergency Change and Change Authority
  • Processes of the Practice
    • Inputs and Outputs of the Processes
    • Key Activities of the Processes
    • Integrate the Practice in the Organisation’s Value Streams
  • Roles and Competences of the Practice
  • Responsibilities of the Key Roles of the Practice
    • Change Manager / Coordinator and Change Authority
    • Position the Practice in the Organisational Structure
  • Information and Technology Support and Enable the Practice
    • Explain the Tools Application
    • Apply the Recommendations on Automation
  • Role of Partners and Suppliers in the Practice
    • Dependencies of the Practice on Third Parties
    • Partners and Suppliers Can Support the Practice
  • ITIL Capability Model Can Be Used to Develop the Practice
    • Capability Criteria Support the Practice Capability Development
  • Recommendations for the Practice Success
    • Recommendations for Change Enablement Success
    • Recommendations Are Supported by the ITIL Guiding Principles?

Module 3: Deployment Management (DM)

  • Key Concepts of the Practice
    • PSFs and Key Metrics of the Practice
    • Environment
    • Continuous Integration
    • Continuous Delivery
    • Continuous and Deployment
  • Processes of the Practice
    • Inputs and Outputs of the Processes
    • Key Activities of the Processes
    • Integrate the Practice in the Organisation’s Value Streams
  • Roles and Competences of the Practice
  • Responsibilities of the Key Roles of the Practice
    • Deployment Manager
    • Deployment Practitioner
    • Position the Practice in the Organisational Structure
  • Information and Technology Support and Enable the Practice
    • Tools Application
    • Apply the Recommendations on Automation
  • Role of Partners and Suppliers in the Practice
    • Dependencies of the Practice on Third Parties
    • Partners and Suppliers Can Support the Practice
  • ITIL Capability Model Can Be Used to Develop the Practice
    • Capability Criteria Support the Practice Capability Development
  • Recommendations for the Practice Success
    • Recommendations for Deployment Management Success
    • How These Recommendations Are Supported by the ITIL Guiding Principles?

Module 4: Release Management (RM)

  • Key Concepts of the Practice
    • Purpose of the Practice
    • PSFs and Key Metrics of the Practice
  • Key Terms/Concepts
    • Release and CI/CD and Release Management
    • Release Model
    • Push/Pull Conditions
  • Processes of the Practice
    • Inputs and Outputs of the Processes
    • Key Activities of the Processes
    • Integrate the Practice in the Organisation’s Value Streams
    • Roles and Competences of the Practice
  • Responsibilities of the Key Roles of the Practice:
    • Release Manager
    • Position the Practice in the Organisational Structure
  • Information and Technology Support and Enable the Practice
    • Tools Application
    • Apply the Recommendations on Automation
  • Role of Partners and Suppliers in the Practice
    • Dependencies of the Practice on Third Parties
    • Partners and Suppliers Can Support the Practice
  • ITIL Capability Model Can Be Used to Develop the Practice
    • Capability Criteria Support the Practice Capability Development
    • Recommendations for the Practice Success
    • Recommendations for Release Management Success
    • How These Recommendations Are Supported by the ITIL Guiding Principles?

Module 5: Service Configuration Management (SCM)

  • Key Concepts of the Practice
    • Purpose of the Practice
    • PSFs and Key Metrics of the Practice
    • Configuration Item (CI)
    • Service Configuration Model
    • CI Lifecycle Model
    • Configuration Management System
    • Configuration Management Database
    • Baseline Configuration
    • Configuration Verification
    • Configuration Inventory
    • Configuration Audit
  • Processes of the Practice
    • Inputs and Outputs of the Processes
    • Key Activities of the Processes
    • Integrate the Practice in the Organisation’s Value Streams
  • Roles and Competences of the Practice
  • Responsibilities of the Key Roles of the Practice:
    • Configuration Manager
    • Configuration Coordinator
    • Configuration Librarian
    • Resource Owner/Custodian
    • Position the Practice in the Organisational Structure
  • Information and Technology Support and Enable the Practice
    • Recommendations on Automation
  • Partners and Suppliers in the Practice
    • Dependencies of the Practice on Third Parties
    • Partners and Suppliers Can Support the Practice
  • ITIL Capability Model Can Be Used to Develop the Practice
    • Capability Criteria Support the Practice Capability Development
  • Recommendations for the Practice Success
    • Recommendations for Service Configuration Management Success
    • How These Recommendations Are Supported by the ITIL Guiding Principles?

Module 6: Plan, Implement, and Control

  • Processes and Value Streams of the Plan, Implement, and Control Practices
    • Role of the Incident Resolution Service Value Stream
    • Role of the Request Fulfilment Service Value Stream
    • Plan, Implement, and Control Practices
  • Information and Technology Support and Enable the Practices
    • Information Is Exchanged Between the Plan, Implement, and Control Practices
  • Recommendations for the Plan, Implement, and Control Practices Success
    • Recommendations for the Plan, Implement, and Control Practices

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Who should attend this ITIL® 4 Specialist: Plan, Implement and Control Training Course?

The ITIL® 4 Specialist: Plan, Implement and Control Training Course is tailored for anyone seeking advanced skills in ITIL practices. This ITIL Certification Course is especially advantageous for the following professionals:

  • IT Service Managers
  • IT Operations Managers
  • IT Project Managers
  • IT Consultants
  • Service Desk Managers
  • IT Auditors
  • Configuration Managers

Prerequisites of the ITIL® 4 Specialist: Plan, Implement and Control Training Course

To attend the ITIL® 4 Specialist: Plan, Implement, and Control training, the delegates must have a foundational understanding of ITIL® 4 principles and preferably have completed the ITIL® 4 Foundation certification.

ITIL® 4 Specialist: Plan, Implement and Control Training Course Overview

The ITIL® 4 Specialist: Plan, Implement, and Control Training is a course that is designed to equip IT professionals with the knowledge and skills necessary to effectively plan, implement, and control IT services in alignment with the ITIL 4 framework. In today's dynamic IT landscape, where organisations rely on IT services to support their business objectives, this ITIL Course is essential for professionals involved in service management and delivery roles.

IT Managers, Service Delivery Managers, Project Managers, and anyone responsible for planning and implementing IT services should prioritise participating in the ITIL® 4 Specialist: Plan, Implement, and Control Training. This ITIL Certification course is particularly relevant for professionals seeking to enhance their understanding of service planning, project management, change management, and service validation and testing.

This 3-day ITIL Certification course covers a wide range of topics, including service strategy development, project planning and implementation, change management processes, and service validation and testing techniques. Participants will learn how to develop service strategies, plan and execute projects, manage changes effectively, and validate services to ensure they meet business requirements.

Course Objectives

  • To understand the key concepts and principles of planning, implementing, and controlling IT services in alignment with ITIL 4
  • To learn how to develop service strategies and plans that align with business objectives and customer needs
  • To develop skills in project management, including project planning, execution, and monitoring
  • To explore change management processes and techniques for managing changes effectively while minimising disruption
  • To understand the importance of service validation and testing in ensuring service quality and compliance with requirements
  • To empower IT professionals to effectively plan, implement, and control IT services to deliver value and meet business objectives

Upon completion of the ITIL Certification Training, participants will be equipped with the knowledge, skills, and confidence needed to plan, implement, and control IT services effectively. They will be better prepared to develop service strategies, manage projects, implement changes, and validate services, ultimately contributing to improved service quality and organisational success.

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What’s included in this ITIL® 4 Specialist: Plan, Implement and Control Training Course?

  • ITIL® 4 Specialist: Plan, Implement and Control Training Course Exam
  • World-Class Training Sessions from Experienced Instructors
  • ITIL® 4 Specialist: Plan, Implement and Control Training Course Certification
  • Digital Delegate Pack

ITIL® 4 Specialist: Plan, Implement and Control Training Course Examination Information

The following information gives you an insight into the current structure of the ITIL® 4 Specialist exam.

  • Type of Questions: Multiple Choice
  • Total Questions: 60
  • Number of marks: 60 Marks
  • Pass Mark: 65%, or 39/60
  • Duration: 90 Minutes

Why choose us

Our Port-au-Prince venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Port-au-Prince is the capital city of Haiti and the largest city of the Caribbean country. Whilst Haiti has a population of approximately 10 million, the Port-au-Prince city has a population of around 1 million people. The Haitian education system is based on the French system, and begins at the preschool moving onto elementary education, which is compulsory. The nest stage of education is the secondary education where 90.5% of secondary schools are private schools. After this, students can move onto higher education, which includes 4 regional public universities, such as the state University of Haiti that is located in the capital city of Port-au-Prince. The university was established in the 1820s, has come under the control of the government. The university has more than 20,000 students, with numerous faculties such as law and economics, medicine and pharmacy, administration and management, science and topography, and agronomy and veterinary. Port-au-Prince also has other educational institutions including vocational schools and international schools like Union School, founded in 1919, which is an American-style pre-college education. The Ministry of Education can also be located in Port-au-Prince at the Palace of Ministries.

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Address

Le Plaza Haiti
10, rue Capois (Champs de Mars),
Port-au-Prince,
Haiti 

T: + 1-866 272 8822

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Specialist: Plan, Implement And Control Training Course in Port-au-Prince. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ITIL® 4 Specialist: Plan, Implement And Control Training Course in Port-au-Prince, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's ITIL® 4 Specialist: Plan, Implement And Control Training Course in Port-au-Prince. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 4 Specialist: Plan, Implement And Control Training Course in Port-au-Prince sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

ITIL® 4 Specialist: Plan, Implement And Control Training Course in Port-au-Prince FAQs

Plan, Implement, and Control, a vital component of ITIL 4, involves strategic service planning, effective implementation, and meticulous control of IT services. This framework ensures alignment with business objectives, risk mitigation, and optimal service delivery.
This ITIL Certification holds paramount importance for IT professionals as it equips them with essential skills to navigate the complexities of service management. It goes beyond basics, offering a profound understanding of how to efficiently align IT services with organisational goals, fostering a proactive and strategic approach.
Yes, the training meticulously aligns with industry best standards. Participants learn how to integrate ITIL practices in accordance with these standards, ensuring that the organisation operates at peak performance while adhering to industry norms and benchmarks.
Individuals benefit from ITIL 4 Specialist: Plan, Implement and Control Training by gaining advanced skills in IT service planning, risk management, and strategic alignment which enhances career prospects, making them invaluable contributors to organisations seeking excellence in IT service management.
In ITIL 4 Specialist: Plan, Implement and Control Training, you'll learn advanced IT service planning, risk management strategies, and effective implementation techniques. This ITIL Certification equips you with skills to align IT services with business objectives for optimal performance.
The duration of this ITIL Certification spans across 1 day.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for ITIL® 4 Specialist: Plan, Implement and Control Training Coursein Port-au-Prince starts from $2495
The Knowledge Academy is the Leading global training provider for ITIL® 4 Specialist: Plan, Implement and Control Training Course.
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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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ITIL 4 Practice Manager: Plan, Implement and Control Bundle

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