Certified Manager of Quality Training Overview

Certified Manager of Quality Training Course Outline

Module 1: Organisational Structures

  • Organisational Design
  • Vertical Organisational Design
  • Horizontal Organisational Design
  • Centralisation/Decentralisation
  • Types of Organisational Structures
  • Management Hierarchy and Influence on the Organisation

Module 2: Leadership Challenges

  • Roles and Responsibilities of Leaders
  • Roles and Responsibilities of Managers
  • Change Management
  • Leadership Techniques
  • Empowerment

Module 3: Teams and Team Processes

  • Types of Teams
  • Stages of Team Development
  • Team-Building Techniques
  • Team Roles and Responsibilities
  • Team Performance and Evaluation

Module 4: ASQ Code of Ethics

  • Fundamental Principles
  • Relations with the Public
  • Relations with Employers and Clients
  • Relations with Peers

Module 5: Strategic Planning Models

  • Strategic Planning Concepts
  • Traditional Strategic Planning
  • Scenario Planning
  • Barriers to Successful Strategic Planning

Module 6: Business Environment Analysis

  • Risk Analysis
  • Market Forces
  • Stakeholder Analysis
  • Technology
  • Internal Capability Analysis
  • Legal and Regulatory Factors

Module 7: Strategic Plan Deployment

  • Tactical Plans
  • Resource Allocation and Deployment
  • Organisational Performance Measurement
  • Quality in Strategic Deployment

Module 8: Management Skills and Abilities

  • Principles of Management
  • Management Theories and Styles
  • Interdependence of Functional Areas
  • Human Resource (HR) Management
  • Financial Management
  • Risk Management
  • Knowledge Management

Module 9: Communication Skills and Abilities

  • Communication Techniques
  • Interpersonal Skills
  • Communication in a Global Economy
  • Communications and Technology

Module 10: Project Management

  • Project Management Basics
  • Project Planning and Estimation Tools
  • Measure and Monitor Project Activity
  • Project Documentation

Module 11: Quality Systems

  • Quality Mission and Policy
  • Quality Planning, Deployment, and Documentation
  • Quality System Effectiveness

Module 12: Quality Models and Theories

  • Organisational and Performance Excellence
  • ISO Quality Management Standards
  • Other Quality Methodologies
  • Quality Philosophies

Module 13: Problem-Solving Tools

  • Seven Classic Quality Tools
  • Basic Management and Planning Tools
  • Process Improvement Tools
  • Innovation and Creativity Tools
  • Cost of Quality (COQ)

Module 14: Process Management

  • Process Goals
  • Process Analysis
  • Lean Tools
  • Theory of Constraints (TOC)

Module 15: Measurement: Assessment and Metrics

  • Basic Statistical Use
  • Sampling
  • Statistical Analysis
  • Measurement Systems Analysis
  • Trend and Pattern Analysis
  • Process Variation and Capability
  • Reliability Terminology

Module 16: Customer Identification and Segmentation

  • Internal Customers
  • External Customers
  • Customer Segmentation
  • Qualitative Assessment

Module 17: Customer Relationship Management

  • Customer Needs
  • Customer Satisfaction and Loyalty
  • Customer Service Principles
  • Multiple and Diverse Customer Management

Module 18: Supply Chain Management

  • Supplier Selection and Approval
  • Supplier Risk Management
  • Supplier Communications
  • Supplier Performance
  • Supplier Improvement
  • Supplier Certification, Partnerships, and Alliances
  • Supplier Logistics and Material Acceptance

Module 19: Training and Development

  • Training Plans
  • Training Needs Analysis
  • Training Materials/Curriculum Development and Delivery
  • Training Effectiveness and Evaluation

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Who should attend this Certified Manager of Quality Training Course? 

The Certified Manager of Quality Training Course is a specifically tailored course for professionals seeking to enhance their expertise in quality management across various industries. The course can benefit a wide range of professionals, including:

  • Quality Managers
  • Quality Engineers
  • Quality Assurance Professionals
  • Operations Managers
  • Supply Chain Managers
  • Business Leaders

Prerequisites of the Certified Manager of Quality Training Course

There are no formal prerequisites for the Certified Manager of Quality Training. However, some basic knowledge of quality management can be beneficial for the delegates.

Certified Manager of Quality Training Course Overview

Certified Managers of Quality are instrumental in driving process-improvement initiatives within organisations, whether on a regional or global scale. They play a crucial role in enhancing customer and supplier relationships, strategic planning, and risk analysis, contributing to overall organisational improvement.

Proficiency in quality management is essential for professionals across various industries, including Quality Managers, Project Managers, and those responsible for strategic planning. Individuals aiming for leadership roles and desiring to lead process-improvement efforts should also prioritise mastering this subject.

The Knowledge Academy's 2-day Certified Manager of Quality Training equips delegates with a wealth of knowledge and skills, including organisational structures, team management, strategic plan deployment, quality management tools, and supplier selection. They will gain insights into project management, communication techniques, statistical analysis, and measurement systems analysis.

Course Objectives

  • To understand the role of a Certified Manager of Quality in process improvement
  • To learn organisational structures and management practices
  • To develop leadership and interpersonal skills
  • To gain knowledge of project management and quality tools
  • To master problem-solving techniques and statistical analysis
  • To become proficient in customer relationship management and supply chain management

Upon completing this course, delegates will be well-prepared to assume the role of a Certified Manager of Quality in their organisations. They will have the knowledge and skills to lead process-improvement initiatives, drive organisational excellence, and contribute to strategic planning and quality management. This Management Training opens doors to higher-ranking positions and greater career prospects in the field of quality management.

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What’s Included in this Certified Manager of Quality Training Course?

  • Certified Manager of Quality (CQM) Examination
  • World-Class Training Sessions from Experienced Instructors
  • Certified Manager of Quality (CQM) Certificate
  • Digital Delegate Pack

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Certified Manager of Quality Exam Information 

To achieve the Certified Manager of Quality Training, candidates will need to sit for an examination. The exam format is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 30 
  • Total Marks: 30 Marks 
  • Pass Mark: 50%, or 15/30 Marks 
  • Duration: 40 Minutes 

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Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Certified Manager of Quality Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Live classes

Join a scheduled class with a live instructor and other delegates.

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Interactive

Engage in activities, and communicate with your trainer and peers.

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Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

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Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

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Global Reach

With classes running in all timezones, access any of our courses and course material from anywhere, anytime.

Unlock your potential with The Knowledge Academy's Certified Manager of Quality Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Certified Manager of Quality Training. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Certified Manager of Quality Training sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Certified Manager of Quality Training at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our Certified Manager of Quality Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Certified Manager of Quality Training FAQs

A Certified Manager of Quality (CMQ) is a professional responsible for leading and championing process improvement initiatives in organisations. They ensure that products, services, and processes meet or exceed customer expectations and regulatory requirements. This certification recognises expertise in managing quality initiatives, fostering leadership, and driving operational efficiency.
This training is vital because it equips professionals with the skill set to implement effective quality management systems, reduce defects, and improve overall business performance. It enhances leadership capabilities in quality assurance and helps ensure that organisations maintain high standards, comply with regulations, and meet market expectations.
There are no formal prerequisites for the Certified Manager of Quality Training. However, some basic knowledge of quality management can be beneficial for the delegates.
This course is designed for Quality Managers, Operations Managers, Process Improvement Professionals, Engineers, and those in leadership roles looking to deepen their understanding of quality systems and management techniques. It is also suitable for professionals aspiring to become certified quality managers.
Attending this course will provide you with the skills and strategies to lead quality initiatives and ensure your organisation's success. You’ll learn how to improve processes, reduce costs, and enhance customer satisfaction. The training also prepares you to obtain a globally recognised certification that can significantly boost your career.
You will gain in-depth knowledge of quality management principles, strategic planning, leadership skills, risk management, process improvement tools, and data-driven decision-making. The course also covers essential topics such as compliance, auditing, and managing teams for continuous improvement.
The training enhances your leadership and management skills, prepares you for high-level quality assurance roles, and provides you with a globally recognised certification. Additionally, it helps improve your ability to manage processes, boost productivity, and drive organisational excellence.
Yes, we offer 24/7 support to ensure that participants can access assistance at any time. Whether it's technical support or help with course materials, our support team is available to help you throughout your training.
This course comes with a 2-day training session from experienced trainers, a digital delegate pack, and a certificate upon completion of the course.
The duration of the Certified Manager of Quality Certification Training Course spans across 2 days.
After completing this course, you can pursue roles such as Quality Manager, Process Improvement Manager, Quality Assurance Director, or Operations Manager. This certification opens doors to senior management roles in sectors such as manufacturing, healthcare, pharmaceuticals, IT, and more.
Yes, self-paced options are available, allowing learners to complete the training at their own convenience. This is ideal for professionals who prefer flexibility in managing their study schedule around work and personal commitments.
Yes, corporate training solutions are available for organisations seeking to upskill their teams in quality management. Customised training programs can be tailored to address specific business needs and quality goals.
If you are experiencing access issues, you can reach out to The Knowledge Academy’s customer support or technical assistance team. They will guide you through resolving access-related issues.
The course is designed to cater to various professional levels, from individuals new to quality management to experienced managers. Beginners may find some aspects challenging, but the course is structured to progressively build knowledge and skills.
Yes, upon successfully completing the course, you will receive the Certified Manager of Quality certification. This credential is recognised globally and demonstrates your expertise in quality management practices.
The Knowledge Academy in Haiti stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.
The training fees for Certified Manager of Quality Trainingin Haiti starts from $2295
The Knowledge Academy is the Leading global training provider for Certified Manager of Quality Training.
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You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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Certified Manager Of Quality Training in Haiti

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