Course information

E-mail Etiquette Training Course Outline

Module 1: Introduction to E-Mail

  • What is E-Mail?
  • Impact of E-Mail on Business
  • Handheld Electronic Devices
  • E-Mail Pitfalls and Potential

Module 2: Managing Mailbox

  • E-Mail Management
  • Receiving and Processing E-mail
  • Auto-Reply Messages
  • Using Folders and Filters

Module 3: Message Preparation

  • CC and BCC
  • SMART Subject Lines
  • Greetings
  • Message Ending
  • Signatures
  • Disclaimers and Confidentiality
  • Attachments

Module 4: Writing E-Mails

  • Traditional Vs Modern Business Writing
  • What Goes Wrong in Written Communication?
  • ABC of Modern Business Writing
  • Benefits of ABC Approach
  • Rules of Good Writing

Module 5: Planning and Structuring Messages

  • Steps to Success in Planning Messages
  • Structure Message Logically
  • Using Lists and Bullets

Module 6: Creating Bonds and Developing Rapport

  • Online Communication
  • Use E-Mails to Build Relationships
  • Creating Real Bond
  • Keep It Brief

Module 7: Nurturing E-Mail Netiquette

  • Punctuation
  • Use Active Voice
  • Electronic Emotions
  • Abbreviations

Module 8: Practicing Safe E-Mail

  • Scam Spam
  • Spam Filters
  • Flamers and Trolls
  • Mail Bombing
  • Chain Letters
  • Hoaxes and Snooping

Module 9: Safety and Security

  • E-Mail Safety and Security
  • Controlled Access
  • Encryption
  • Digital Signature and Certificate
  • Techniques to Protect Messages
  • Computer Viruses

Show moredowndown

Who should attend this Email Etiquette Training?

The Email Etiquette Course is tailored for individuals aiming to enhance their professional communication skills in the digital age. This course is crucial for professionals across industries who wish to master the art of effective and courteous email communication. The following professionals can greatly benefit from attending this course:

  • Business Executives and Managers
  • Customer Service Representatives
  • Sales Representatives
  • Administrative Assistants
  • Marketing Managers
  • Lead Generation Specialists
  • Client Relations Managers

Prerequisites of the Email Etiquette Training

There are no formal prerequisites for this Email Etiquette Course.

Email Etiquette Training Course Overview

Email Etiquette is a fundamental aspect of professional communication in the digital age. Among the Personal Development Courses this course provides essential guidance on how to communicate effectively and professionally via email. With most of the business correspondence conducted electronically, understanding e-mail etiquette is crucial for maintaining professionalism and clarity in communications.

This training is particularly beneficial for professionals across all sectors who use e-mail as a primary mode of communication. It is essential for Administrative Staff, Managers, Customer Service Representatives, and anyone who seeks to improve their written communication skills. Mastery of email etiquette enhances the quality of interaction with colleagues, clients, and stakeholders.

The Knowledge Academy's 1-day Email Etiquette Training Course offers practical tips and guidelines for crafting clear, concise, and professional e-mails. The training covers aspects such as tone, format, and appropriate language, equipping delegates with the skills needed to communicate effectively in the business world.

Course Objectives

  • To understand the key principles of Email Etiquette
  • To learn how to compose clear, concise, and professional emails
  • To develop skills in structuring emails for maximum clarity and impact
  • To understand the appropriate use of tone and language in emails
  • To learn how to handle sensitive or confidential information via email
  • To practice effective email communication strategies in various scenarios

Upon completing this course, delegates will have enhanced their ability to communicate via e-mail effectively and professionally. They will leave with a clear understanding of how to use e-mail as a tool for efficient and respectful communication in a business context.

Show moredowndown

What’s included in this E-mail Etiquette Training?

  • World-Class Training Sessions from Experienced Instructors
  • E-mail Etiquette Certificate
  • Digital Delegate Pack

Why choose us

Our Port-au-Prince venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Port-au-Prince is the capital city of Haiti and the largest city of the Caribbean country. Whilst Haiti has a population of approximately 10 million, the Port-au-Prince city has a population of around 1 million people. The Haitian education system is based on the French system, and begins at the preschool moving onto elementary education, which is compulsory. The nest stage of education is the secondary education where 90.5% of secondary schools are private schools. After this, students can move onto higher education, which includes 4 regional public universities, such as the state University of Haiti that is located in the capital city of Port-au-Prince. The university was established in the 1820s, has come under the control of the government. The university has more than 20,000 students, with numerous faculties such as law and economics, medicine and pharmacy, administration and management, science and topography, and agronomy and veterinary. Port-au-Prince also has other educational institutions including vocational schools and international schools like Union School, founded in 1919, which is an American-style pre-college education. The Ministry of Education can also be located in Port-au-Prince at the Palace of Ministries.

Show moredown

Address

Le Plaza Haiti
10, rue Capois (Champs de Mars),
Port-au-Prince,
Haiti 

T: + 1-866 272 8822

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led E-mail Etiquette Training in Port-au-Prince. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's E-mail Etiquette Training in Port-au-Prince, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's E-mail Etiquette Training in Port-au-Prince. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led E-mail Etiquette Training in Port-au-Prince sessions.

best_trainers

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

venues

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

small_classes

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

value_for_money

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

tailored_learning_experience

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

budget

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

team_building

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

monitor_progress

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

E-mail Etiquette Training in Port-au-Prince FAQs

Email Etiquette refers to the set of guidelines and best practices for writing professional and courteous emails. It includes maintaining a clear subject line, using polite language, and structuring content effectively to ensure communication is appropriate and effective.
Good Email Etiquette ensures clear communication, reduces misunderstandings, and creates a professional impression. It’s especially crucial in the workplace for building strong relationships and conveying messages efficiently.
This training helps improve your written communication skills, fosters professionalism, and ensures you create a positive impression in your email correspondence. It also teaches you how to avoid common pitfalls and maintain clarity.
There are no prerequisites for taking this course. It’s designed for anyone interested in improving their email communication, regardless of their background or experience.
This certification course is ideal for professionals at all career levels, including students, office employees, managers, and business owners who regularly communicate through email.
This Email Etiquette Online Course covers essential topics like writing clear subject lines, structuring emails, using appropriate language, managing attachments, and responding to emails professionally.
The duration of this training course spans 1 day. For self-paced courses, the duration may vary based on the delegate's schedule, allowing flexibility to complete the training at their own pace.
You’ll learn how to craft professional emails, manage tone and content, respond effectively, and avoid common email mistakes. Additionally, you’ll understand the importance of clear communication in building relationships.
Mastering Email Etiquette enhances your communication skills, which can lead to better workplace interactions and may improve your chances of promotion or career advancement in various fields.
Yes, comprehensive support is provided throughout this training course. This includes access to instructors, learning resources, and technical assistance, ensuring delegates can resolve any queries they may have.
No prior experience is needed to take this Email Etiquette Online Training. It is suitable for anyone looking to refine their email writing skills, regardless of their current expertise level.
No special skills are required to take this training course. However, basic computer literacy and familiarity with email platforms are sufficient to start this course.
Yes, this course is designed for individuals at various career stages, from entry-level employees to experienced professionals who want to improve their email communication.
Yes, self-paced online training is available for this training course, allowing delegates to complete the course at their convenience and progress through the material according to their schedule.
Yes, corporate training is offered for organisations looking to upskill their teams. Customised training courses are available to align with specific organisational goals and needs in digital service management.
The course is generally considered beginner-friendly and suitable for individuals at all experience levels. It builds on foundational knowledge and provides more complex, real-world application scenarios.
If you are unable to access your training course, you should contact The Knowledge Academy’s customer support team. They can help troubleshoot technical issues and provide alternative access to the course materials.
Yes, upon successful completion of this training course, you will receive a certificate acknowledging your new email etiquette skills.
The Knowledge Academy in Port-au-Prince offers globally recognised courses, expert trainers, flexible learning formats (online, in-person, and self-paced), and 24/7 support. This course provides a comprehensive learning experience, preparing you for practical application in your career.
The training fees for E-mail Etiquette Trainingin Port-au-Prince starts from $1295
The Knowledge Academy is the Leading global training provider for E-mail Etiquette Training.
Show more down

Why choose us

icon

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

icon

Many delivery methods

Flexible delivery methods are available depending on your learning style.

icon

High quality resources

Resources are included for a comprehensive learning experience.

barclays Logo
deloitte Logo
Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

santander logo
bmw Logo
Google Logo

Looking for more information on Personal Development Courses?

backBack to course information

Get a custom course package

We may not have any package deals available including this course. If you enquire or give us a call on + 1-866 272 8822 and speak to our training experts, we should be able to help you with your requirements.

cross

BIGGEST
Christmas SALE!

red-starWHO WILL BE FUNDING THE COURSE?

close

close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

close

close

Press esc to close

close close

Back to course information

Thank you for your enquiry!

One of our training experts will be in touch shortly to go overy your training requirements.

close close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.