Course information

CMI Level 5 Diploma in Operational/Departmental Manager Course Outline

Our CMI Level 5 Diploma in Operational/Departmental Manager Course is thoughtfully structured to meet the 126 Guided Learning Hours requirement, providing delegates with 32 hours of comprehensive course material and 94 hours of interactive e-learning content.

Total Credit Value: 41

Unit 549: Developing, Managing and Leading Teams

Credit Value: 7

Guided Learning Hours: 27 Hours

Module 1: Approaches to Team Development, Management, and Leadership

  • Evaluate Leadership Styles and Models
  • Analyse Team Leader Management Strategies
  • Develop Responses to Managing Remote Teams

Module 2: Balancing Skills in Teams

  • Assess Factors Impacting Team Learning and Development
  • Examine Coaching and Mentoring Models
  • Analyse Motivational Techniques for High Performance

Module 3: Techniques for Team Success

  • Analyse Team Member Recruitment Processes
  • Explore Performance Monitoring Methods

Module 4: Managing Talent and Performance

  • Outline Team Management and Leadership Approaches
  • Evaluate Team Capability Assessment Techniques
  • Formulate Practices for High-Performing Teams

Unit 550 - Stakeholder Relationships

Credit Value: 5

Guided Learning Hours: 18 Hours

Module 1: Stakeholder Relationship Types and Values

  • Analyse Stakeholder Relationship Types
  • Examine Stakeholder Engagement Contractual Frameworks
  • Analyse Managerial Roles in Stakeholder Relationships

Module 2: Collaborative Stakeholder Working

  • Evaluate Collaborative Techniques
  • Outline Conflict Management in Stakeholder Engagement

Module 3: Effective Stakeholder Management

  • Examine Benefits and Challenges of Stakeholder Relationships
  • Recommend Stakeholder Engagement Planning

Module 4: Impact of Stakeholder Engagement

  • Examine Methods to Measure Stakeholder Engagement Impact

Unit 551 - Managing a Project

Credit Value: 8

Guided Learning Hours: 24 Hours

Module 1: Project Management Principles and Processes

  • Define Project Management Principles
  • Explain Project's Role in Organisational Goals
  • Outline Project Initiation Processes
  • Examine Project Planning and Management Tools

Module 2: Impact of Legal and Ethical Factors

  • Examine the Impact of Legal, Organisational, and Ethical Factors on Projects

Module 3: Designing and Managing Projects

  • Create Project Proposals
  • Consider Project Outcome Reporting Methods
  • Specify Data Management in Projects
  • Identify Risk Management Approaches

Module 4: Effective Project Management

  • Evaluate Project Monitoring Methods
  • Apply Problem-Solving and Decision-Making Techniques
  • Outline Project Closure Approaches

Unit 552 - Managing Change

Credit Value: 7

Guided Learning Hours: 19 Hours

Module 1: Understanding Reasons for Change in Organisations

  • Analyse External Factors Influencing Change
  • Analyse Internal Factors Driving Change
  • Evaluate Theoretical Models for Change Management
  • Examine Potential Impact of Change

Module 2: Change Management Approaches

  • Outline Change Rationale
  • Explore Change Sustainment Approaches
  • Analyse Leadership Roles in Change
  • Identify Stakeholder Engagement Reasons

Module 3: Initiating, Planning, and Managing Organisational Change

  • Develop an Organisational Change Plan
  • Develop Communication Strategies for Stakeholder Engagement
  • Recommend Methods to Support Individuals During Change
  • Identify Tools for Change Implementation and Monitoring
  • Recommend Strategies to Overcome Change-Related Risks
  • Analyse Impact Measurement Methods for Change

Unit 553 - Operational Planning

Credit Value: 8

Guided Learning Hours: 22 Hours

Module 1: Principles of Operational Planning

  • Assess Links Between Strategic and Operational Planning
  • Evaluate Operational Planning Approaches

Module 2: Creating Operational Plans

  • Assess Operational Plan Management and Leadership
  • Review Problem-Solving Techniques
  • Assess Ethical Influences on Operational Plans

Module 3: Managing Operational Plan Delivery

  • Create an Operational Plan Aligned with Objectives

Module 4: Monitoring Operational Planning Outcomes

  • Evaluate Progress Monitoring Methods
  • Examine Legal and Organisational Impact on Operational Plans

Unit 554 - Personal and Professional Development

Credit Value: 6

Guided Learning Hours: 16 Hours

Module 1: Understand the Value of Reflective Practice for Personal and Professional Development

  • Analyse Importance of Continuous Development in Achieving Organisational Goals
  • Evaluate Reflective Practice in Development
  • Evaluate Reflective Practice Approaches

Module 2: Applying Reflective Practice

  • Evaluate Performance Using Reflection
  • Reflect on Personal Working Style Impact

Module 3: Creating a Development Plan

  • Analyse Development Needs
  • Examine Development Opportunities
  • Create a Personal Development Plan with Measurable Objectives

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Who Should Attend this CMI Level 5 Diploma in Operational/Departmental Manager Course?

This course is ideal for senior professionals aiming to refine their leadership skills and enhance their strategic impact. It is especially beneficial for:

  • Operational Managers
  • Departmental Managers
  • Team Leaders
  • Project Managers
  • Middle Managers
  • Aspiring Managers

Prerequisites of the CMI Level 5 Diploma in Operational/Departmental Manager Course

There are no formal prerequisites for this CMI Level 5 Diploma Operational Departmental Manager course, making it accessible to a wide range of professionals. However, participants are recommended to have experience in management or supervisory roles to fully benefit from the course.

CMI Level 5 Diploma in Operational/Departmental Manager Course Overview

Operational and departmental management requires a blend of leadership, strategic thinking, and practical management skills. The CMI Level 5 Diploma in Operational/Departmental Manager is designed to equip professionals with the tools they need to manage teams, projects, and processes effectively, ensuring that their departments run smoothly and achieve their objectives.

This comprehensive course covers critical areas such as operational management, leadership, project management, and change management. Participants will gain both practical skills and theoretical knowledge that can be applied immediately within their organisations to drive success.

Delivered by The Knowledge Academy, this diploma course offers delegates practical insights and real-world applications. The course is designed to be engaging and interactive, ensuring that participants leave with a strong grasp of key managerial concepts and actionable strategies to enhance their managerial capabilities.

Course Objectives

  • To understand the principles of effective operational and departmental management
  • To enhance leadership and management skills to lead teams with confidence
  • To develop project management capabilities for successful project delivery
  • To manage people effectively, fostering a productive and engaged workforce
  • To master strategic decision-making processes that address complex challenges
  • To lead your department through organisational change with minimal disruption

Upon completion of this course, delegates will be well-equipped to manage operations and departments effectively, driving their organisations towards operational excellence. The skills gained will provide a competitive edge in the challenging world of middle management.

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What's Included in this CMI Level 5 Diploma in Operational/Departmental Manager Course?

  • CMI Level 5 Diploma in Operational/Departmental Manager Certificate
  • Comprehensive Course Materials
  • Expert-Led Training Sessions
  • Interactive Workshops and Case Studies
  • Digital Delegate Pack with Essential Resources

CMI Level 5 Diploma in Operational and Departmental Manager Assessment Information 

Participants will complete assessments that include case studies, project-based tasks, and practical management challenges. These assessments are designed to evaluate participant understanding and ability to apply course concepts in real-world scenarios. 

Why choose us

Our Mumbai venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Mumbai is situated within the West Coast of India, as well as it being the capital of Maharashtra, it plays an important part within the global economics system. Bombay as the city was previously known as, up until 1995 is also known as an alpha world city and has the largest number of millionaires and billionaires across India, with it therefor being noted as the wealthiest city in India. Mumbai is home to around 18.4 million people and is regarded as the second largest metropolitan population within India as of the record in 2011 with 20.7 million people. Schools and Colleges within Mumbai can be found within the city as well as the suburbs and are either run privately, by the government or the Brihanmumbai Municipal Corporation. Secondary schools are operated by the MCGM primary education system to which it is schooling around 485,531 students in 1,188 primary schools and around 55,576 students in 49 secondary schools within eight different languages these being English, Hindi, Urdu, Kannada, Marathi, Tamil, Gujarati and Telugu. Colleges offer students opportunities to participate within Junior college level, undergraduate level, BCom, BSc and BA courses. As stated by the 10+2+3/4 plan students complete ten years at school to then go on to a junior college and study either science, commerce or arts and they complete that over a two year period. University courses at a degree level are offered in a wide range of different subjects such as engineering, law, media, applied arts and architecture, management, dental, pharmacy as well as Commerce and Science. There are a few universities and colleges within Mumbai and these are the University Institute of Chemical Technology, Indian Institute of Technology (Bombay), SNDT Women’s University, Government Law college, Veermata Jijabai Technological Institute, Narsee Monejee Institute of Management Studies, Sir J. J. School of Art which is the oldest art institution within Mumbai along the Thadomal Shahani Engineering College which is also the oldest private engineering college and the first of its kind to join up with the University of Mumbai to be able to give students the chance to learn about the biomedical engineering, computer engineering, biotechnology and information technology. The University of Mumbai is regarded to be one of the premier universities within India with achievements such as being placed within the top 50 engineering schools of the world ranking at 41 by the American Business Insider within 2013 as well as excelling as the 3rd best multi-disciplinary university within the QS university rankings within India.   

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Address

Safal Institute 
613, Corporate Centre
Nirmal Lifestyles Mall
LBS Marg
Mulund (W)
Mumbai 400080

T: +91 8037244591

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led CMI Level 5 Diploma In Operational And Departmental Manager in Mumbai. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's CMI Level 5 Diploma In Operational And Departmental Manager in Mumbai, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's CMI Level 5 Diploma In Operational And Departmental Manager in Mumbai. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led CMI Level 5 Diploma In Operational And Departmental Manager in Mumbai sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

CMI Level 5 Diploma In Operational And Departmental Manager in Mumbai FAQs

Please arrive at the venue at 8:45am.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is [ ] day(s)
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for CMI Level 5 Diploma in Operational Departmental Manager certification in Mumbai starts from INR856995
The Knowledge Academy is the Leading global training provider for CMI Level 5 Diploma in Operational Departmental Manager.
Please see our CMI Level 5 courses available in Mumbai
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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