Course information

CMI Level 5 Diploma in Operational/Departmental Manager Course Outline

Our CMI Level 5 Diploma in Operational/Departmental Manager Course is thoughtfully structured to meet the 126 Guided Learning Hours requirement, providing delegates with 32 hours of comprehensive course material and 94 hours of interactive e-learning content.

Total Credit Value: 41

Unit 549: Developing, Managing and Leading Teams

Credit Value: 7

Guided Learning Hours: 27 Hours

Module 1: Approaches to Team Development, Management, and Leadership

  • Evaluate Leadership Styles and Models
  • Analyse Team Leader Management Strategies
  • Develop Responses to Managing Remote Teams

Module 2: Balancing Skills in Teams

  • Assess Factors Impacting Team Learning and Development
  • Examine Coaching and Mentoring Models
  • Analyse Motivational Techniques for High Performance

Module 3: Techniques for Team Success

  • Analyse Team Member Recruitment Processes
  • Explore Performance Monitoring Methods

Module 4: Managing Talent and Performance

  • Outline Team Management and Leadership Approaches
  • Evaluate Team Capability Assessment Techniques
  • Formulate Practices for High-Performing Teams

Unit 550 - Stakeholder Relationships

Credit Value: 5

Guided Learning Hours: 18 Hours

Module 1: Stakeholder Relationship Types and Values

  • Analyse Stakeholder Relationship Types
  • Examine Stakeholder Engagement Contractual Frameworks
  • Analyse Managerial Roles in Stakeholder Relationships

Module 2: Collaborative Stakeholder Working

  • Evaluate Collaborative Techniques
  • Outline Conflict Management in Stakeholder Engagement

Module 3: Effective Stakeholder Management

  • Examine Benefits and Challenges of Stakeholder Relationships
  • Recommend Stakeholder Engagement Planning

Module 4: Impact of Stakeholder Engagement

  • Examine Methods to Measure Stakeholder Engagement Impact

Unit 551 - Managing a Project

Credit Value: 8

Guided Learning Hours: 24 Hours

Module 1: Project Management Principles and Processes

  • Define Project Management Principles
  • Explain Project's Role in Organisational Goals
  • Outline Project Initiation Processes
  • Examine Project Planning and Management Tools

Module 2: Impact of Legal and Ethical Factors

  • Examine the Impact of Legal, Organisational, and Ethical Factors on Projects

Module 3: Designing and Managing Projects

  • Create Project Proposals
  • Consider Project Outcome Reporting Methods
  • Specify Data Management in Projects
  • Identify Risk Management Approaches

Module 4: Effective Project Management

  • Evaluate Project Monitoring Methods
  • Apply Problem-Solving and Decision-Making Techniques
  • Outline Project Closure Approaches

Unit 552 - Managing Change

Credit Value: 7

Guided Learning Hours: 19 Hours

Module 1: Understanding Reasons for Change in Organisations

  • Analyse External Factors Influencing Change
  • Analyse Internal Factors Driving Change
  • Evaluate Theoretical Models for Change Management
  • Examine Potential Impact of Change

Module 2: Change Management Approaches

  • Outline Change Rationale
  • Explore Change Sustainment Approaches
  • Analyse Leadership Roles in Change
  • Identify Stakeholder Engagement Reasons

Module 3: Initiating, Planning, and Managing Organisational Change

  • Develop an Organisational Change Plan
  • Develop Communication Strategies for Stakeholder Engagement
  • Recommend Methods to Support Individuals During Change
  • Identify Tools for Change Implementation and Monitoring
  • Recommend Strategies to Overcome Change-Related Risks
  • Analyse Impact Measurement Methods for Change

Unit 553 - Operational Planning

Credit Value: 8

Guided Learning Hours: 22 Hours

Module 1: Principles of Operational Planning

  • Assess Links Between Strategic and Operational Planning
  • Evaluate Operational Planning Approaches

Module 2: Creating Operational Plans

  • Assess Operational Plan Management and Leadership
  • Review Problem-Solving Techniques
  • Assess Ethical Influences on Operational Plans

Module 3: Managing Operational Plan Delivery

  • Create an Operational Plan Aligned with Objectives

Module 4: Monitoring Operational Planning Outcomes

  • Evaluate Progress Monitoring Methods
  • Examine Legal and Organisational Impact on Operational Plans

Unit 554 - Personal and Professional Development

Credit Value: 6

Guided Learning Hours: 16 Hours

Module 1: Understand the Value of Reflective Practice for Personal and Professional Development

  • Analyse Importance of Continuous Development in Achieving Organisational Goals
  • Evaluate Reflective Practice in Development
  • Evaluate Reflective Practice Approaches

Module 2: Applying Reflective Practice

  • Evaluate Performance Using Reflection
  • Reflect on Personal Working Style Impact

Module 3: Creating a Development Plan

  • Analyse Development Needs
  • Examine Development Opportunities
  • Create a Personal Development Plan with Measurable Objectives

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Who Should Attend this CMI Level 5 Diploma in Operational/Departmental Manager Course?

This course is ideal for senior professionals aiming to refine their leadership skills and enhance their strategic impact. It is especially beneficial for:

  • Operational Managers
  • Departmental Managers
  • Team Leaders
  • Project Managers
  • Middle Managers
  • Aspiring Managers

Prerequisites of the CMI Level 5 Diploma in Operational/Departmental Manager Course

There are no formal prerequisites for this CMI Level 5 Diploma Operational Departmental Manager course, making it accessible to a wide range of professionals. However, participants are recommended to have experience in management or supervisory roles to fully benefit from the course.

CMI Level 5 Diploma in Operational/Departmental Manager Course Overview

Operational and departmental management requires a blend of leadership, strategic thinking, and practical management skills. The CMI Level 5 Diploma in Operational/Departmental Manager is designed to equip professionals with the tools they need to manage teams, projects, and processes effectively, ensuring that their departments run smoothly and achieve their objectives.

This comprehensive course covers critical areas such as operational management, leadership, project management, and change management. Participants will gain both practical skills and theoretical knowledge that can be applied immediately within their organisations to drive success.

Delivered by The Knowledge Academy, this diploma course offers delegates practical insights and real-world applications. The course is designed to be engaging and interactive, ensuring that participants leave with a strong grasp of key managerial concepts and actionable strategies to enhance their managerial capabilities.

Course Objectives

  • To understand the principles of effective operational and departmental management
  • To enhance leadership and management skills to lead teams with confidence
  • To develop project management capabilities for successful project delivery
  • To manage people effectively, fostering a productive and engaged workforce
  • To master strategic decision-making processes that address complex challenges
  • To lead your department through organisational change with minimal disruption

Upon completion of this course, delegates will be well-equipped to manage operations and departments effectively, driving their organisations towards operational excellence. The skills gained will provide a competitive edge in the challenging world of middle management.

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What's Included in this CMI Level 5 Diploma in Operational/Departmental Manager Course?

  • CMI Level 5 Diploma in Operational/Departmental Manager Certificate
  • Comprehensive Course Materials
  • Expert-Led Training Sessions
  • Interactive Workshops and Case Studies
  • Digital Delegate Pack with Essential Resources

CMI Level 5 Diploma in Operational and Departmental Manager Assessment Information 

Participants will complete assessments that include case studies, project-based tasks, and practical management challenges. These assessments are designed to evaluate participant understanding and ability to apply course concepts in real-world scenarios. 

Why choose us

Our New Delhi venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

New Delhi is one of the districts within Delhi, as well as it being the capital city of India, it is also the home to the Government of the National Capital Territory of Delhi and some of the branches of the Government of India, these being the judiciary, executive and legislative branches and is also home to around 249,998 people. The capital of India - New Delhi was initiated within 1931 by Viceroy Lord Irwin however formed during 1911 by George V, who was the King of the United Kingdom as well as the Emperor of India and his British architects Sir Herbert Baker and Sir Edwin Lutyens formed the foundation stone and announced the capital city of India would be changed. The primary schools and secondary schools within New Delhi are either run privately or by the government and as of 2004 to 2005 there was around 1.5 million students going through the educational system within 2416 primary schools, 822,00 students in 715 middle schools and 669,000 students in 1576 secondary schools and around 500,000 students within 165 universities and colleges. All universities are either state, deemed or central universities, The top universities within New Delhi are the Jamia Millia Islamia, the University of Delhi, Indian Statistical Institute, National Law University, Jawaharlal Nehru University, Guru Gobind Singh Indraprastha University, Ambedkar University Delhi, Jamia Hamdard, Delhi Technological University – which is the first Engineering college within Delhi and one of the oldest in India, the Indira Gandhi National Open University is the largest national university in the world with over 4 million students, New Delhi is also home to the Indian Agricultural Research Institute, Pusa, New Delhi, Premier institute for agricultural research and education in India. The university courses and programs can offer different types of degrees such an undergraduate and post graduate courses, Bachelor courses and Scholarships, New Delhi prides itself on its premier institutions as the teaching and researching they do means that within 2011 the census recorded the literacy rate for females as 80.9% and for males it was slightly higher at 91.0% with an overall literacy rate of 86.3%. Subjects within the different universities can include, social sciences, engineering, humanities, technology, sports, law, social work, arts, management, education, computer information technology, foreign languages, mathematical science, dentistry and medical. 

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Address

Pioneer Institute of Education and Computer Studies
F322/A, 3rd Floor
Adarsh House (Above PNB Bank)
Old MB Road
Lado Sarai
New Delhi
110030

T: +91 8037244591

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led CMI Level 5 Diploma In Operational And Departmental Manager in New Delhi. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's CMI Level 5 Diploma In Operational And Departmental Manager in New Delhi, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's CMI Level 5 Diploma In Operational And Departmental Manager in New Delhi. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led CMI Level 5 Diploma In Operational And Departmental Manager in New Delhi sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

CMI Level 5 Diploma In Operational And Departmental Manager in New Delhi FAQs

Please arrive at the venue at 8:45am.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is [ ] day(s)
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for CMI Level 5 Diploma in Operational Departmental Manager certification in New Delhi starts from INR856995
The Knowledge Academy is the Leading global training provider for CMI Level 5 Diploma in Operational Departmental Manager.
Please see our CMI Level 5 courses available in New Delhi
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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