Course information

Customer Insight Masterclass Outline 

Module 1: Insight and What is Its Relationship with Business Success? 

  • Origin of Marketing
  • Effect of Digital on Data
  • Effect of Digital on Marketing Decisions
  • Relationship Between Knowledge Management and Insight 

Module 2: What Customer Insight Includes?

  • Explored Number of Users and Customers and Their Value
  • What Product They Use?
  • Where Do They Come from? 
  • What are the Factors of Cause?
  • Number of Times They Come into Contact with You? 
  • Number of Interactions with You? 

Module 3: Developing Customer Insight

  • Main Sources of Offline Insight - CRM, Brand, Product, Channel Analytics, Research
  • Sources of Online Insight - Web and App Data and Its Analysis; Social Insight
  • Insight from Partnerships - Distributors, Aggregators and Affiliates
  • How Analysis Turns Data into Insight?
  • Integrating Multichannel Data to Produce a Picture of Multichannel Journeys

Module 4: Applications of Customer Insight

  • Planning
  • Managing and Optimizing the Online/Offline Marketing Mix
  • Using Insight for Testing 
  • Creative Techniques to Gain Customer Insight

Module 5: Planning and Managing Your Insight Capability and Activity

  • Stages of Development of Insight - A Maturity Model
  • Diffusion Cycle for Analytical and Insight Innovations
  • Prioritizing the Development of Insight
  • Developing a Feasible, Cost-Effective, Innovative, Future-Proof Competitive Plan
  • Processes for Managing Customer Insight - Day to Day and Strategic
  • Governance and Data Quality Management

Module 6: Technology

  • Main Types of Solution in Data Management and Analytics
  • Integrating Solutions
  • Outsourcing
  • Case Study

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Who should attend this Customer Insight Masterclass?

The Customer Insight Coursein Mumbai is ideal for individuals and professionals looking to deepen their understanding of customer behavior and preferences. This course can benefit a wide range of professionals, including: 

  • Marketing Managers
  • Business Analysts 
  • Product Developers 
  • Customer Service Representatives 
  • Sales Managers 
  • Market Researchers 
  • Data Analysts 
  • CRM Managers 

Prerequisites of the Customer Insight Masterclass

There are no formal prerequisites for this Customer Insight Course.

Customer Insight Masterclass Overview

Customer Insight can be described as the understanding of the customer, depending on the behavior of their experiences with the organization, and their beliefs or requirements. Customer insight is so distinct from research or raw data; instead, it is a multiple view of consumers of the company that is taken from a strategic analysis of qualitative and quantitative data. Insights are the actionable motivations behind the wants and needs of customers which can be utilized to enhance features, generate new products and create consumer benefits.

This Customer Insight Masterclass in Mumbai is a pivotal exploration into understanding consumer behavior and preferences, crucial for businesses aiming to thrive in today's competitive landscape. By delving into the intricacies of customer insights, professionals in Mumbai can refine their strategies and tailor offerings to meet evolving market demands effectively.

During this 1-day course in Mumbai by The Knowledge Academy, delegates can boost their value as well as their customers' value with customer insight. They will also get competitive benefits by understanding the behavior and value of their customers.

Course Objectives:

  • To understand the importance of consumer insights in business decision-making
  • To explore various methodologies for gathering and analyzing customer data
  • To identify key trends and patterns influencing consumer behavior
  • To learn how to translate insights into actionable strategies and campaigns
  • To examine case studies illustrating successful implementation of customer insight strategies
  • To develop skills in using data analytics and market research tools effectively

At the end of this training in Mumbai, delegates will be able to plan the development of customer insight for their business, along with a marketing strategy. They will also gain in-depth knowledge of how to research, design and manage their activity confidently.

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What’s included in this Customer Insight Masterclass? 

  • World-Class Training Sessions from Experienced Instructors    

  • Customer Insight Certificate 
  • Digital Delegate Pack

Why choose us

Our Mumbai venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Mumbai is situated within the West Coast of India, as well as it being the capital of Maharashtra, it plays an important part within the global economics system. Bombay as the city was previously known as, up until 1995 is also known as an alpha world city and has the largest number of millionaires and billionaires across India, with it therefor being noted as the wealthiest city in India. Mumbai is home to around 18.4 million people and is regarded as the second largest metropolitan population within India as of the record in 2011 with 20.7 million people. Schools and Colleges within Mumbai can be found within the city as well as the suburbs and are either run privately, by the government or the Brihanmumbai Municipal Corporation. Secondary schools are operated by the MCGM primary education system to which it is schooling around 485,531 students in 1,188 primary schools and around 55,576 students in 49 secondary schools within eight different languages these being English, Hindi, Urdu, Kannada, Marathi, Tamil, Gujarati and Telugu. Colleges offer students opportunities to participate within Junior college level, undergraduate level, BCom, BSc and BA courses. As stated by the 10+2+3/4 plan students complete ten years at school to then go on to a junior college and study either science, commerce or arts and they complete that over a two year period. University courses at a degree level are offered in a wide range of different subjects such as engineering, law, media, applied arts and architecture, management, dental, pharmacy as well as Commerce and Science. There are a few universities and colleges within Mumbai and these are the University Institute of Chemical Technology, Indian Institute of Technology (Bombay), SNDT Women’s University, Government Law college, Veermata Jijabai Technological Institute, Narsee Monejee Institute of Management Studies, Sir J. J. School of Art which is the oldest art institution within Mumbai along the Thadomal Shahani Engineering College which is also the oldest private engineering college and the first of its kind to join up with the University of Mumbai to be able to give students the chance to learn about the biomedical engineering, computer engineering, biotechnology and information technology. The University of Mumbai is regarded to be one of the premier universities within India with achievements such as being placed within the top 50 engineering schools of the world ranking at 41 by the American Business Insider within 2013 as well as excelling as the 3rd best multi-disciplinary university within the QS university rankings within India.   

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Address

Safal Institute 
613, Corporate Centre
Nirmal Lifestyles Mall
LBS Marg
Mulund (W)
Mumbai 400080

T: +91 8037244591

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Customer Insight Masterclass | Digital Marketing Course in Mumbai. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Customer Insight Masterclass | Digital Marketing Course in Mumbai, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Customer Insight Masterclass | Digital Marketing Course in Mumbai. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Customer Insight Masterclass | Digital Marketing Course in Mumbai sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Customer Insight Masterclass | Digital Marketing Course in Mumbai FAQs

Customer insight is the understanding gained from analysing customer data, behaviours, and feedback. It helps businesses identify trends, preferences, and motivations to tailor their strategies and improve customer experiences.
There are no formal prerequisites for this Customer Insight Course.
This Customer Insight Certification is ideal for Marketing Professionals, Business Analysts, and Customer Experience Managers. It is also beneficial for anyone involved in strategy development and customer engagement.
In this training course, delegates will have intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
This course takes 1-day to complete, during which delegates participate in intensive learning sessions that cover various course topics.
You should receive the confirmation details for this course within 24-48 hours after registration. If you haven't received it by then, please check your spam folder or contact our support team for assistance.
Completing a Customer Insight Certification benefits roles like Marketing Strategists, Product Managers, Business Analysts, and Customer Experience Specialists by enhancing their ability to analyse consumer behaviour, tailor products and services, and improve overall customer satisfaction strategies.
This course equips you with practical strategies and insights to optimise operations, enhance leadership, and drive growth. By mastering critical business skills, you can refine decision-making, boost efficiency, and develop a competitive edge that accelerates your business success.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.
The training fees for Customer Insight Trainingin Mumbai starts from INR24995
The Knowledge Academy is the Leading global training provider for Customer Insight Training.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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