Customer Retention Training in Pune

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Customer Retention Training

Pune

Attain the basic knowledge of Customer Retention and its importance.
Understand retention strategy with Customer Relation Training Courses.
Learn how to measure and evaluate customer retention and loyalty.

Dates & Prices Dates & Prices

Course information

Customer Retention Training Course Outline

Module 1: Fundamentals

Introduction to Customer
Customer Retention and ‘Loyalty’
Importance of Customer Retention
Why Retention Needs Improvement
Finding New Customers Procedure

Module 2: Retention Strategy

Surprise Gifts and Discounts
Customer Surveys
Customer Onboarding
Use Gamification
Keep Customers Informed
Be Personal

Module 3: Optimize User Experience by Removing Friction in the Customer Journey

Analytics Review of Digital Channels
Customer Journey Mapping
Full Site and App Functional Audit
Techniques of Measure and Evaluate Customer Retention and Loyalty

Module 4: Data Collection

Importance of Data Collection
How to Use Data to Customize/Personalize Website, Contact Centre and Retail Interactions?
Benefits of Knowing Your Customers

Module 5: Developing Contact Strategy for Customer Retention

Building a Successful Contact Strategy
Segment Customer Base by Value and Engagement

Who should attend this Customer Retention Training Course?

The Customer Retention Course in Pune is tailored for individuals and businesses seeking to enhance their Customer Retention strategies and cultivate lasting relationships with their clientele. This course can benefit a wide range of professionals, including:

Marketing Professionals
Customer Service Representatives
E-commerce Managers
Sales Executives
Account Managers
Digital Marketing Specialists
CRM (Customer Relationship Management) Specialists

Prerequisites of the Customer Retention Training Course

There are no formal prerequisites for this Customer Retention Course.

Customer Retention Training Course Overview

In an increasingly competitive marketplace, the art and science of Customer Retention has proved helpful to many professionals in the Digital Marketing domain in Pune. While attracting new customers is vital, retaining existing ones ensures sustainable growth, brand loyalty, and consistent revenue streams. Customer Retention strategies not only help maintain a solid customer base but also strengthen brand reputation and foster lasting relationships.

Proficiency in Customer Retention in Pune is indispensable for businesses aiming for long-term success. Acquiring a new customer can cost up to five times more than retaining an existing one, emphasizing the economic advantage of retention strategies. Professionals in roles such as Customer Service, Marketing, Sales, and Brand Management, as well as Business Owners and Entrepreneurs, should prioritize mastering customer retention.

This 1-day Customer Retention Training in Pune by The Knowledge Academy is meticulously curated to provide delegates with actionable insights and practical tools to elevate their retention strategies. During this training, delegates will be introduced to proven methodologies, case studies, and interactive exercises to deepen their understanding of customer behavior, loyalty programs and feedback mechanisms.

Course Objectives:

To equip delegates with proven strategies to boost customer loyalty
To understand key metrics and indicators for measuring retention success
To explore the role of effective communication in retaining clients
To analyze case studies for real-world retention insights and best practices
To master tools and platforms enhancing post-purchase customer engagement

After completing the Customer Retention Training in Pune, delegates will be equipped with the expertise to excel in Digital Marketing. They will possess the knowledge and tools to drive customer loyalty, optimize marketing efforts, and increase ROI. This course is a stepping stone to achieving a Digital Marketing Certification Course and advancing one's career in this dynamic field.

What’s included in this Customer Retention Masterclass?

World-Class Training Sessions from Experienced Instructors
Customer Retention Certificate
Digital Delegate Pack

Why choose us

Our Pune venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Pune is one of the cities within Maharashtra, situated on the right bank of the Mutha River within the Deccan Plateau in the southern part of India. As well as Pune being acknowledged as the cultural capital of Maharashtra is it also the 71^st largest city within the world and the second within its state. Schools within Pune are either run by educational trusts, private individuals or the Pune Municipal Corporation. Some of the schools include the New English School, Bhave School, The Bishop's School, St. Anne’s High School and Camp Education Society School. There is one main university which is linked to the colleges within Pune which is the Savitribai Phule Pun University some of which include the AISSMS College of Pharmacy, Sinhgad College of Engineering and the Balaji Institute of Modern Management Pune, other colleges within Pune which are affiliated with other universities or organisations include MIT Institute Of Design and Film and Television Institute of India. Some of the universities within Pune include the Institute of Armament Technology, Symbiosis International University, Bharati Vidyapeeth Deemed University, Indian Institute of Science Education and Research and many more all of which offer different types of courses and degrees in areas such as architecture, engineering, management studies, dentistry, medicines, law, sciences, arts and commerce.

Address

Hall No 405,
4th Floor, Rainbow Plaza
Above McDonalds, Rahatni,
Pune- 411017
Beside Shivar Garden Hotel

T: +91 8037244591

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Customer Retention Training in Pune. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Customer Retention Training in Pune, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Experience the most sought-after learning style with The Knowledge Academy's Customer Retention Training in Pune. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Customer Retention Training in Pune sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

The trainer was very flexible and dynamic.

Diana Silva

Customer Retention Training in Pune FAQs

What is Customer Retention?

Customer Retention applies to the practices and actions that businesses and organisations pursue to overcome the number of company defections. Customer Retention Certificates and training can be proof of mastery of these practices.

Why is training important?

This training is crucial as it enhances employee skills to foster long-term client relationships, reduces churn, and boosts profitability. Equipping teams with effective communication and problem-solving strategies drives loyalty and sustainable business growth.

What are the prerequisites of this Customer Retention Course?

There are no formal prerequisites for this training course. However, a basic understanding of marketing principles and customer engagement strategies is beneficial.

Who should attend this training Course?

This training course is ideal for customer service, account management, marketing, or sales professionals who aim to enhance loyalty strategies, improve retention rates, and better understand customer behaviour to drive long-term business growth.

What are the benefits of Customer Retention Certification?

Customer Retention Certification provides skills to enhance customer loyalty, reduce churn, and increase long-term profitability. It equips professionals with strategies to understand customer needs, foster trust, and implement effective retention techniques, leading to sustained business growth.

What is included in the training Course?

In this training course, delegates will have intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.

What is the duration of this Customer Retention Course?

This course takes 1-day to complete during which delegates participate in intensive learning sessions that cover various course topics.

How long until I receive the course confirmation details?

You should receive the confirmation details for the course within 24-48 hours after registration. If you haven't received it by then, please check your spam folder or contact our support team for assistance.

Will there be an exam at the end of the training course?

Yes, this course includes an exam at the end to assess the delegate's understanding. The assessment typically tests knowledge of crucial strategies and techniques discussed during the training, ensuring delegates are ready to apply them effectively.

What job roles can benefit from completing this training?

Completing this training can benefit Sales, Marketing, Account Management, Customer Service, and Business Development Professionals. It equips them with strategies to improve client satisfaction, foster loyalty, and enhance long-term business relationships, which are essential for growth.

Will the Customer Retention Course cover the use of data for personalised customer communication?

The Customer Retention Course includes strategies for using data to enhance personalised customer communication. You'll learn how to analyse customer behaviour, segment audiences, and tailor messages, ultimately improving engagement and fostering long-term loyalty through data-driven approaches.

How can the skills from this course be applied across different industries?

The skills gained from this course can be applied across various industries by enhancing problem-solving, project management, and strategic thinking abilities, enabling professionals to drive efficiency, lead projects, and adapt to changing environments in diverse sectors.

Why choose The Knowledge Academy in Pune over others?

The Knowledge Academy in Pune stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.

What is the cost/training fees for Customer Retention Training in Pune?

The training fees for Customer Retention Trainingin Pune starts from INR24995

Which is the best training institute/provider of Customer Retention Training in Pune?

The Knowledge Academy is the Leading global training provider for Customer Retention Training.

What are the best Digital Marketing Courses courses in Pune?

Please see our Digital Marketing Courses courses available in Pune

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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