Course information

ISO 20000 Foundation Course Outline

Module 1: Information Technology Service Management (ITSM)

  • Business Case
  • Define the Scope of ITSMS
  • IT Service Management
  • Benefits of IT Service Management
  • ITSMS Policy
  • Documentation of Process and Procedures
  • Process Approach
  • Principles of Information Technology
  • Develop a Project Plan
  • Accounting the IT Services
  • Accounting and Budgeting

Module 2: Introduction and Background to ISO/IEC 20000

  • What is ISO/IEC 20000?
  • Benefits of ISO/IEC 20000
  • ISO/IEC 20000 – Parts

Module 3: Scope

  • General
  • Application

Module 4: Terms and Definitions

  • Introduction
  • Terms Specific to Management System Standards
  • Terms Specific to Service Management

Module 5: Context of the Organization

  • Understanding the Organization and its Context
  • Understanding the Needs and Expectations of Interested Parties
  • Determining the Scope of the Service Management System
  • Service Management System

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Who should attend this ISO 20000 Foundation Training Course?

The ISO 20000 Foundation Course in New Delhi is designed for professionals seeking to understand and implement the ISO 20000 standard within their organization. This course can be beneficial for a wide range of professionals, including:

  • CIOs and IT Directors
  • Quality Managers
  • Service Desk Managers
  • IT Auditors
  • Risk Managers
  • Consultants
  • IT Service Managers

Prerequisites of the ISO 20000 Foundation Training Course

There are no formal prerequisites for this ISO 20000 Foundation Course. However, familiarity with IT Service Management (ITSM) can be beneficial for the delegates.

ISO 20000 Foundation Training Course Overview

ISO 20000 is crucial in today's fast-paced IT Service Management landscape. This foundation course introduces the principles and practices underpinning the ISO 20000 standard, focusing on its relevance in establishing and maintaining effective service management systems. It offers a deep dive into the best practices integral to optimizing IT service delivery and management processes.

Understanding ISO 20000 is vital for IT Professionals, Service Managers, and Quality Assurance Personnel committed to elevating service standards. Mastery of this subject is key for those who aim to enhance their organization's service management quality, align IT services with business needs, and ensure compliance with international standards.

This 1-day training course by The Knowledge Academy is tailored to provide delegates with a foundational understanding of ISO 20000. It equips delegates with the knowledge needed to implement, manage, and improve their IT Service Management systems, paving the way for the ISO 20000 Certification.

Course Objectives

  • To introduce the key concepts and requirements of the ISO 20000 standard
  • To understand the importance of IT Service Management within the context of ISO 20000
  • To identify the processes necessary for an ISO 20000 compliant service management system
  • To highlight the benefits and challenges of implementing an ISO 20000 compliant system
  • To prepare delegates for more advanced certifications of ISO 20000

Upon completing this training, delegates will possess a foundational understanding of ISO 20000, enabling them to contribute effectively to their organization's service management improvements. This knowledge lays the groundwork for advanced training and offers a significant boost to their professional development in IT Service Management.

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What’s included in this ISO 20000 Foundation Training Course?

  • ISO 20000 Foundation Examination
  • World-Class Training Sessions from Experienced Instructors
  • ISO 20000 Foundation Certificate
  • Digital Delegate Pack

ISO 20000 Foundation Exam Information

To achieve the ISO 20000 Foundation, candidates will need to sit for an examination. The exam format is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 30 
  • Total Marks: 30 Marks 
  • Pass Mark: 50%, or 15/30 Marks 
  • Duration: 40 Minutes
  • Open Book/ Closed Book: Closed Book

Why choose us

Our New Delhi venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

New Delhi is one of the districts within Delhi, as well as it being the capital city of India, it is also the home to the Government of the National Capital Territory of Delhi and some of the branches of the Government of India, these being the judiciary, executive and legislative branches and is also home to around 249,998 people. The capital of India - New Delhi was initiated within 1931 by Viceroy Lord Irwin however formed during 1911 by George V, who was the King of the United Kingdom as well as the Emperor of India and his British architects Sir Herbert Baker and Sir Edwin Lutyens formed the foundation stone and announced the capital city of India would be changed. The primary schools and secondary schools within New Delhi are either run privately or by the government and as of 2004 to 2005 there was around 1.5 million students going through the educational system within 2416 primary schools, 822,00 students in 715 middle schools and 669,000 students in 1576 secondary schools and around 500,000 students within 165 universities and colleges. All universities are either state, deemed or central universities, The top universities within New Delhi are the Jamia Millia Islamia, the University of Delhi, Indian Statistical Institute, National Law University, Jawaharlal Nehru University, Guru Gobind Singh Indraprastha University, Ambedkar University Delhi, Jamia Hamdard, Delhi Technological University – which is the first Engineering college within Delhi and one of the oldest in India, the Indira Gandhi National Open University is the largest national university in the world with over 4 million students, New Delhi is also home to the Indian Agricultural Research Institute, Pusa, New Delhi, Premier institute for agricultural research and education in India. The university courses and programs can offer different types of degrees such an undergraduate and post graduate courses, Bachelor courses and Scholarships, New Delhi prides itself on its premier institutions as the teaching and researching they do means that within 2011 the census recorded the literacy rate for females as 80.9% and for males it was slightly higher at 91.0% with an overall literacy rate of 86.3%. Subjects within the different universities can include, social sciences, engineering, humanities, technology, sports, law, social work, arts, management, education, computer information technology, foreign languages, mathematical science, dentistry and medical. 

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Address

Pioneer Institute of Education and Computer Studies
F322/A, 3rd Floor
Adarsh House (Above PNB Bank)
Old MB Road
Lado Sarai
New Delhi
110030

T: +91 8037244591

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ISO 20000 Training | ISO 20000 Foundation Training in New Delhi. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ISO 20000 Training | ISO 20000 Foundation Training in New Delhi, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's ISO 20000 Training | ISO 20000 Foundation Training in New Delhi. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ISO 20000 Training | ISO 20000 Foundation Training in New Delhi sessions.

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Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

ISO 20000 Training | ISO 20000 Foundation Training in New Delhi FAQs

ISO 20000 is an international IT service management standard outlining best practices for delivering high-quality IT services. It helps organisations ensure consistent service delivery, improve customer satisfaction, and manage IT service processes effectively.
Yes, an examination will need to be passed to complete this ISO 20000 Foundation certification.
Yes, this course is the first of four courses within ISO 20000. The following courses are ISO 20000 Internal Auditor, ISO 20000 Lead Auditor, and ISO 20000 Lead Implementer.
The Knowledge Academy offers courses in many locations worldwide. This makes it easy to find a training venue near you.
This course takes 1-day to complete, during which delegates participate in intensive learning sessions that cover various course topics.
There are no formal prerequisites for this Course. However, familiarity with IT Service Management (ITSM) can be beneficial for the delegates.
To achieve the certification, candidates must sit for an examination. The closed book exam is 40 Minutes long and consists of 30 multiple choice questions worth 30 marks. You must get 50% marks to pass the exam.
ISO 20000 Foundation Certification enhances your career by demonstrating your IT service management standards knowledge. It validates your ability to improve service quality and efficiency, making you an asset in effectively managing and delivering IT services.
After completing the ISO 20000 Foundation Certification, career opportunities include IT Service Management Specialist, ITIL Consultant, Service Delivery Manager, and IT Service Coordinator. These positions involve ensuring effective IT service management and aligning IT services with business needs.
This training helps ensure compliance with international IT service management standards by equipping delegates with the knowledge to implement best practices, improve service delivery, and align IT processes with business objectives, enhancing overall efficiency and compliance.
Yes, the course can enhance customer satisfaction by teaching how to implement effective IT service management practices, ensure consistent service quality, meet customer expectations, and improve overall service delivery and efficiency.
The Knowledge Academy in New Delhi stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.
The training fees for ISO 20000 Foundationin New Delhi starts from INR1995
The Knowledge Academy is the Leading global training provider for ISO 20000 Foundation.
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Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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