Course information

ITIL® 4 Practitioner: Incident Management Training Course Outline

Module 1: Key Concepts of the Practice

  • Purpose of the Practice
  • Practice Success Factors (PSF) Key Metrics of the Practice
  • Key Terms/Concepts
  • Incident
  • Incident Model
  • Major Incident
  • Workaround
  • Technical Debt
  • Task Priority
  • Prioritization

Module 2: Processes of the Practice

  • Inputs and Outputs of the Processes
  • Key Activities of the Processes
  • How to Integrate the Practice in the Organization's Value Streams?

Module 3: Roles and Competencies of the Practice

  • Responsibilities of the Key Roles of the Practice
  • Incident Manager
  • Roles Involved in Incident Management
  • How to Position the Practice in the Organizational Structure?

Module 4: How Information and Technology Support and Enable the Practice

  • Tools Application
  • Recommendations on Automation

Module 5: Role of Partners and Suppliers in the Practice

  • Dependencies of the Practice on Third Parties
  • How Partners and Suppliers Can Support the Practice?

Module 6: How the ITIL® Capability Model can be used to Develop the Practice?

  • How do Capability Criteria Support the Practice Capability Development?

Module 7: Recommendations for the Practice Success

  • Recommendations for the Incident Management Success
  • How they are Supported by the ITIL® Guiding Principles?

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Who should attend this ITIL® 4 Practitioner: Incident Management Training Course?

This ITIL® 4 Practitioner: Incident Management Training Course in Mumbai is intended for IT professionals who are involved in minimizing the negative consequences of incidents by restoring normal service operation as quickly as possible. This training course is beneficial for these professionals:

  • Incident Managers
  • IT Support Staff
  • IT Service Managers
  • IT Consultants
  • Business Managers
  • IT Operations Managers
  • Change Managers
  • IT Security Professionals

Prerequisites of the ITIL® 4 Practitioner: Incident Management Training Course

To pursue this  ITIL® 4 Practitioner: Incident Management Training, delegates must have an ITI® 4 Foundation Certification. Prior experience in IT service management is also recommended.

ITIL® 4 Practitioner: Incident Management Training Course Overview

The ITIL® 4 Practitioner: Incident Management Training Course in Mumbai introduces delegates to the comprehensive framework for managing IT services, emphasizing the latest iteration of ITIL practices. ITIL Certification is central to understanding this approach, offering a structured and flexible framework for tackling IT service management challenges.

Understanding ITIL principles and earning an ITIL Certification is imperative for IT professionals in Mumbai aiming to enhance their service management skills. Particularly, those involved in incident management, IT support, and service operations will find this knowledge indispensable. The course is tailored for IT managers, support teams, and service practitioners who seek to improve service quality and operational efficiency within their organizations.

The 1-day training in Mumbai provided by the Knowledge Academy is designed to equip delegates with practical skills and insights needed for effective incident management within the ITIL framework. Delegates will delve into real-world scenarios, learning to apply ITIL 4 principles to manage and resolve incidents rapidly and efficiently.

Course Objectives

  • To understand the ITIL 4 framework and its application in incident management.
  • To develop skills necessary for effectively managing and resolving incidents.
  • To enhance decision-making capabilities in IT service management.
  • To prepare delegates for the ITIL Certification in incident management.
  • To apply best practices for improving IT service quality and efficiency.

Upon completion of the ITIL® 4 Practitioner: Incident Management Training Course in Mumbai, delegates will have acquired a robust understanding of ITIL 4 principles, particularly in incident management. They will be equipped with practical skills and knowledge to manage IT services more efficiently, reduce downtime, and improve overall service quality.

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What’s included in this ITIL® 4 Practitioner: Incident Management Training Course?

  • ITIL® 4 Practitioner: Incident Management Examination
  • World-Class Training Sessions from Experienced Instructors
  • ITIL® 4 Practitioner: Incident Management Certificate
  • Digital Delegate Pack

ITIL® 4 Practitioner: Incident Management Exam Information 

The ITIL® 4 Practitioner: Incident Management Exam assesses participants' understanding of the ITIL® 4 principles and practices related to incident management. This certification focuses on effectively managing and resolving incidents to minimise business impact and ensure service continuity. The exam format is as follows: 

  • Type of Questions: Multiple Choice 
  • Total Questions: 20 
  • Number of marks: 20 Marks 
  • Pass mark: 65%, or 13/20 Marks 
  • Duration: 30 Minutes 
  • Open Book/Closed Book: Closed book

Why choose us

Our Mumbai venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Mumbai is situated within the West Coast of India, as well as it being the capital of Maharashtra, it plays an important part within the global economics system. Bombay as the city was previously known as, up until 1995 is also known as an alpha world city and has the largest number of millionaires and billionaires across India, with it therefor being noted as the wealthiest city in India. Mumbai is home to around 18.4 million people and is regarded as the second largest metropolitan population within India as of the record in 2011 with 20.7 million people. Schools and Colleges within Mumbai can be found within the city as well as the suburbs and are either run privately, by the government or the Brihanmumbai Municipal Corporation. Secondary schools are operated by the MCGM primary education system to which it is schooling around 485,531 students in 1,188 primary schools and around 55,576 students in 49 secondary schools within eight different languages these being English, Hindi, Urdu, Kannada, Marathi, Tamil, Gujarati and Telugu. Colleges offer students opportunities to participate within Junior college level, undergraduate level, BCom, BSc and BA courses. As stated by the 10+2+3/4 plan students complete ten years at school to then go on to a junior college and study either science, commerce or arts and they complete that over a two year period. University courses at a degree level are offered in a wide range of different subjects such as engineering, law, media, applied arts and architecture, management, dental, pharmacy as well as Commerce and Science. There are a few universities and colleges within Mumbai and these are the University Institute of Chemical Technology, Indian Institute of Technology (Bombay), SNDT Women’s University, Government Law college, Veermata Jijabai Technological Institute, Narsee Monejee Institute of Management Studies, Sir J. J. School of Art which is the oldest art institution within Mumbai along the Thadomal Shahani Engineering College which is also the oldest private engineering college and the first of its kind to join up with the University of Mumbai to be able to give students the chance to learn about the biomedical engineering, computer engineering, biotechnology and information technology. The University of Mumbai is regarded to be one of the premier universities within India with achievements such as being placed within the top 50 engineering schools of the world ranking at 41 by the American Business Insider within 2013 as well as excelling as the 3rd best multi-disciplinary university within the QS university rankings within India.   

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Address

Safal Institute 
613, Corporate Centre
Nirmal Lifestyles Mall
LBS Marg
Mulund (W)
Mumbai 400080

T: +91 8037244591

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® Certification Training | ITIL® 4 Practitioner: Incident Management Training in Mumbai. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ITIL® Certification Training | ITIL® 4 Practitioner: Incident Management Training in Mumbai, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's ITIL® Certification Training | ITIL® 4 Practitioner: Incident Management Training in Mumbai. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® Certification Training | ITIL® 4 Practitioner: Incident Management Training in Mumbai sessions.

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Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

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Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

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ITIL® Certification Training | ITIL® 4 Practitioner: Incident Management Training in Mumbai FAQs

Incident Management is the process of efficiently identifying, analyzing, and resolving disruptions or issues in IT services to minimize impact on operations and users. It aims to restore normal service operation as quickly as possible.
The key concepts of ITIL 4 Practitioner: Incident Management involve timely incident detection, effective resolution, and continual service improvement to minimize disruptions and enhance service delivery in IT operations.
Gain expertise in handling incidents efficiently and enhance your IT service management capabilities with practical skills and in-depth knowledge provided by the ITIL® 4 Practitioner: Incident Management Training Course.
To pursue this ITIL® 4 Practitioner Incident Management Training Certification, delegates must have an ITIL® 4 Foundation Certification. Prior experience in IT service management is also recommended.
This ITIL® 4 Practitioner Incident Management Course comes with valuable training sessions led by experienced instructors, a digital delegate pack, and a certificate upon completion.
The duration of this ITIL® 4 Practitioner Incident Management Training spans across 1 day.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts.
After completing ITIL® 4 Practitioner Incident Management Training, individuals can pursue roles as IT incident managers, service desk managers, or IT operations managers, enhancing their career prospects in IT service management.
The Knowledge Academy in Mumbai is a leading training provider which offers multiple courses, comprehensive course content, experienced instructors, flexible learning options, and industry recognition, making it a reliable choice for attending this course.
The training fees for ITIL® 4 Practitioner: Incident Management Trainingin Mumbai starts from INR69995
The Knowledge Academy is the Leading global training provider for ITIL® 4 Practitioner: Incident Management Training.
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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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