Course information

ITIL® 4 Specialist Certification: High Velocity IT Training Course Outline

Module 1: Introduction to ITIL® High-Velocity IT (HVIT)

  • Introduction to ITIL® 4: High-Velocity IT (HVIT)
  • ITIL® 4 HVIT and the Service Value Chain

Module 2: Key Concepts of High-Velocity IT

  • High-Velocity IT
  • Digital Technology
  • Operational Technology
  • Digital Organization
  • Digital Transformation
  • IT Transformation
  • IT Transformation – Model 1
  • IT Transformation – Model 2
  • IT Transformation – Model 3
  • IT Transformation
  • Digital Products and Services
  • High-Velocity IT Objectives
  • Key Characteristics of HVIT

Module 3: Adopting the ITIL Service Value System to Enable High-Velocity IT

  • Mapping Operating Models
  • Digital Products Lifecycles
  • ITIL Service Value Chain
  • Service Value Chain Activities and DevOps
  • Service Consumer
  • Service Consumer’s Perspective
  • Interacting Service Value Chains
  • Example Service Value Streams Referring to Service Value Chain Activities
  • Value Streams

Module 4: Four Dimensions of Service Management

  • Four Dimensions of Service Management Including the Six PESTLE Factors
  • Organization and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors Streams and Processes

Module 5: High-Velocity IT Culture

  • Key Behavior Patterns
  • Accept Ambiguity and Uncertainty
  • Trust and Be Trusted
  • Continually Raise the Bar
  • Help Get Customers’ Jobs Done
  • Commit to Continual Learning
  • Models and Concepts of HVIT Culture
  • Models and Concepts and Related Key Behavior Patterns
  • Purpose
  • Ethics
  • Why Ethics is Important?
  • Education
  • Organizational Design
  • Habits and the Role of Failure
  • Ethics and Artificial Intelligence
  • Techno-Ethics (Tethics) Topics for Discussion
  • Safety Culture
  • Lean Culture
  • Elements of Lean Culture
  • ITIL® Continual Improvement Model
  • Toyota Kata
  • OODA Loop
  • Key Characteristics of High-Velocity IT
  • Lean
  • Agile
  • Resilient
  • Continuous
  • Combining HVIT Characteristics to Co-Create Value
  • Design Thinking
  • Working in Complex Environments
  • Complexity Thinking
  • Cynefin Framework

Module 6: High-Velocity IT Techniques

  • High-Velocity IT Techniques

Module 7: Techniques for Valuable Investments

  • Techniques for Valuable Investments
  • Prioritization Techniques
  • Cost of Delay
  • Buy/Hold/Sell
  • Other Techniques
  • Minimum Viable Products and Services
  • Practices for Which Minimum Viable Product is Relevant
  • Product or Service Ownership
  • Practices for Which Product or Service Ownership is Relevant
  • A/B Testing
  • Practices for Which A/B Testing is Relevant
  • Portfolio Management
  • Relationship Management

Module 8: Techniques for Fast Development

  • Infrastructure as Code
  • Practices for Which Infrastructure as Code is Relevant
  • Loosely Coupled Information System Architecture
  • Practices for Which Loosely Coupled Information System Architecture is Relevant
  • Reviews
  • Retrospectives
  • Practices for Which Retrospectives Are Relevant
  • Blameless Post-Mortems
  • Practices for Which Blameless Post-Mortems Are Relevant
  • Continual Business Analysis
  • Faster Value Realization with an Iterative Approach
  • Practices for Which Continual Business Analysis is Relevant
  • Continuous Integration, Continuous Delivery, and Continuous Deployment
  • Practices for Which CI/CD are Most Relevant
  • Continuous Testing
  • Types of Software Testing
  • Practices for Which Continuous Testing is Most Relevant
  • Kanban
  • Practices for Which Kanban is Relevant

Module 9: Techniques for Resilient Operations

  • Techniques for Resilient Operations
  • Technical Debt
  • Practices for Which Technical Debt is Relevant
  • Chaos Engineering
  • Chaos Monkey
  • Practices for Which Chaos Engineering is Relevant
  • Definition of Done
  • Definition of Ready
  • Practices for Which the Definition of Done is Relevant
  • Version Control
  • AIOps
  • Practices for Which AIOps is relevant
  • ChatOps
  • Practices for Which ChatOps is Relevant
  • Site Reliability Engineering
  • Practices for Which SRE is Relevant
  • Service Continuity Management
  • Infrastructure and Platform Management

Module 10: Techniques for Co-Created Value

  • Service Experience
  • Practices for Which Service Experience is Relevant

Module 11: Techniques for Assured Conformance

  • DevOps Audit Defense Toolkit
  • Practices for Which the DevOps Audit Defense Toolkit is Relevant
  • DevSecOps
  • Practices for Which DevSecOps is Relevant
  • Peer Review
  • Practices for Which Peer Review is Relevant
  • HVIT Summary

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Who should attend this ITIL® 4 Specialist: High-Velocity IT Training Course?

This ITIL® 4 Specialist: High-Velocity IT Course is designed for IT professionals working within or towards high-velocity environments and are frequently associated with digital transformation projects. It is beneficial for a variety of professionals such as:

  • IT Project Managers
  • IT Programme Managers
  • Service Managers
  • Quality Assurance (QA) Managers
  • Business Relationship Managers
  • Business Analysts
  • DevOps Engineers

Prerequisites of the ITIL® 4 Specialist: High-Velocity IT Training Course

Holding an ITIL® 4 Foundation Certification is a must before attending this ITIL® 4 Specialist: High Velocity IT Course.

ITIL® 4 Specialist: High Velocity IT Training Course Overview

Board yourself on a transformative journey with ITIL® 4 Specialist High Velocity IT Certification and exlore,  the ever-changing domain of high-speed IT service delivery. This course, offered by The Knowledge Academy, explores the relevance of high velocity IT in the context of ITIL® 4, fostering a deep understanding of contemporary service management practices.

This ITIL® 4 Specialist High Velocity IT Certification is designed for professionals navigating the fast-paced IT landscape, this training is essential for those aspiring to secure the ITIL® 4 Specialist High Velocity IT Certification. Aimed at IT service managers, practitioners, and leaders, it equips individuals with the skills required to master the intricacies of high-speed IT service delivery.

The Knowledge Academy 2- day ITIL® 4 Specialist: High Velocity IT Certification in Chennai provides comprehensive insights into High Velocity IT, ensuring delegates acquire the expertise needed for effective implementation. This concise yet intensive course enhances decision-making, organizational agility, and overall project success in the rapidly evolving IT landscape.

Course Objectives

  • Understand the concepts and principles of High Velocity IT
  • Explore the role of ITIL® 4 Specialist in high-speed service delivery
  • Learn to create a high-velocity IT organization
  • Gain insights into digital transformation and its impact on IT service management
  • Prepare for completion of the ITIL® 4 Specialist High Velocity IT Certification

Upon completion, delegates emerge as proficient IT service professionals, equipped to navigate the challenges of high-speed IT service delivery. The course not only enriches their skill set but also positions them as valuable contributors to organizational success in the dynamic digital landscape.

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What’s included in this ITIL® 4 Specialist: High-Velocity IT Certification Course?

  • ITIL® 4 Specialist: High-Velocity IT Examination
  • World-Class Training Sessions from Experienced Instructors
  • ITIL® 4 Specialist: High-Velocity IT Certificate
  • Digital Delegate Pack

Official Axelos ITIL® 4 Specialist: High Velocity IT Exam Information

The ITIL® 4 Specialist: High-Velocity IT module helps you with converging business and IT goals, recognising and managing complex adaptive systems, bridging the development and operations gap, and improving performance with Lean, Agile, and DevOps. 

  • Question Type: Multiple Choice 
  • Total Questions: 40  
  • Total Marks: 40 Marks  
  • Pass Mark: 70%, or 28/40 Marks 
  • Duration: 90 Minutes 
  • Open Book/ Closed Book: Closed Book

Why choose us

Our Chennai venue

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Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Chennai is situated within the South Eastern coast of India on the Coromandel Coast, as well as it being the capital city of Tamil Nadu, it is also the fourth largest city within India. Madras or Detroit of India as the city is otherwise known was home to around 82,790 people in 2011 making it the third largest expatriate population within India as it grew from around 35,000 people recorded in 2009. Chennai plays an important part within India’s automobile industry. There are some well-known universities within Chennai, however the IIT Madras which offers engineering courses is highly regarded amongst the top of its kind within India, along with the College of Engineering, Guindy which is up in the top ten engineering colleges also within India which is owned by Tamil Nadu. The schools within Chennai are either owned by Tamil Nadu or privately run, however still with some help financially from the government. Students have a number of different options within colleges as to what they want to study, with regards to the Alagappa College of Technology and the College of Engineering, Guindy, offers courses within technology, engineering or architecture. The university subjects can include the pervious subjects along with science, arts, law, commerce, and medicine. One of the biggest universities within Chennai which has five campuses throughout the city is the University of Madras which is also linked to colleges such as the Presidency College, madras Medical College, Madras Christian College and the Madras School of Social Work. Chennai also offers weekend education courses for students who are Japanese nationals living in the city through the Japanese School Education Trust, it is possible to provide support through learning. Chennai is also home to the Central Leather Research Institute which is the world’s largest research organisation in leather and is situated within Adyar. There is also a branch organisation from the Central Electronic Engineering Research Institute within Chennai as it plays a big part of the electronic research within India, Institutes such as the institute of Mathematical Science also offers students the chance to work on physical, mathematical and computer sciences.

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Address

Tech 360 Consultancy Services
No. 1/807 A, 
Pillayar Koil Street
Thoraipakkam
Chennai

T: +91 8037244591

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Specialist High Velocity IT Training in Chennai. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ITIL® 4 Specialist High Velocity IT Training in Chennai, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's ITIL® 4 Specialist High Velocity IT Training in Chennai. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 4 Specialist High Velocity IT Training in Chennai sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

ITIL® 4 Specialist High Velocity IT Training in Chennai FAQs

High velocity IT in ITIL is a module in ITIL® 4 Specialist: High-Velocity IT Certification, aimed at professionals working in a fast-paced environments, including adapting service management to work with Agle, DevOps and Lean.
The ITIL® 4 Specialist High Velocity IT Training involves training which focuses on enabling organizations to operate in a fast-paced digital world. This certification covers concepts such as Agile and Lean methodologies, automation, digital transformation, rapid delivery of products and services.
The ITIL 4 Specialist High Velocity IT is a 2-day course aimed at delegates to provide them with knowledge on how to effectively run modern services, team and workflow using IT technology. This certification helps delegates to successfully complete the ITIL ®4 Specialist High Velocity IT examination.
Holding an ITIL® 4 Foundation Certification is a must before attending this ITIL® 4 Specialist High Velocity IT Course.
This ITIL® 4 Specialist High Velocity IT Course comes with valuable training sessions led by experienced instructors, a digital delegate pack, and a certificate upon completion.
Top corporate giants such as IBM, Microsoft, Amazon and Accenture, regularly recruit ITIL® 4 Specialist: High Velocity IT certified delegates. These corporates are always on a look for such skilled personnel for implementing and managing IT services and Infrastructures, leading in a high-velocity environment.
The Knowledge Academy in Chennai is at the forefront of providing world-class training sessions and globally acknowledged certifications which can improve your career prospects. We are leading training providers who can cater to all your course requests and guide you to success on your professional journey.
The training fees for ITIL® 4 Specialist: High Velocity IT Certification Coursein Chennai starts from INR89995
The Knowledge Academy is the Leading global training provider for ITIL® 4 Specialist: High Velocity IT Certification Course.
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Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Flexible delivery methods are available depending on your learning style.

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Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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