Course information

ITIL® 4 Specialist: Plan, Implement and Control Training Course Outline

Module 1: IT Asset Management

  • Key Concepts of the Practice
  • Purpose of the Practice
  • Practice Success Factors (PSF) and Key Metrics of the Practice
  • IT Asset Types
  • IT Asset Register
  • IT Asset Lifecycle
  • Models and Verification
  • Inventory and Discovery
  • IT Asset Audit
  • Processes of the Practice
  • Inputs and Outputs of the Processes
  • Key Activities of the Processes
  • How to Integrate the Practice in the Organization's Value Streams?
  • Roles and Competences of the Practice
  • IT Asset Manager
  • IT Asset Custodian
  • IT Asset Analyst
  • IT Asset Register Administrator
  • License Manager
  • IT Asset Owner
  • IT Asset Consumer
  • Know How to Position the Practice in the Organizational Structure
  • How Information and Technology Support and Enable the Practice
  • Tools Application
  • Apply the Recommendations on Automation
  • Role of Partners and Suppliers in the Practice
  • Dependencies of the Practice on Third Parties
  • Partners and Suppliers Can Support the Practice
  • Recommendations for the Practice Success
  • Recommendations for IT Asset Management Success
  • Supported by the ITIL Guiding Principles

Module 2: Change Enablement (CE)

  • Key Concepts of the Practice
  • PSFs and Key Metrics of the Practice
  • Change and Change Model
  • Standard Change
  • Emergency Change and Change Authority
  • Processes of the Practice
  • Inputs and Outputs of the Processes
  • Key Activities of the Processes
  • Integrate the Practice in the Organization's Value Streams
  • Roles and Competences of the Practice
  • Responsibilities of the Key Roles of the Practice
  • Change Manager / Coordinator and Change Authority
  • Position the Practice in the Organizational Structure
  • Information and Technology Support and Enable the Practice
  • Explain the Tools Application
  • Apply the Recommendations on Automation
  • Role of Partners and Suppliers in the Practice
  • Dependencies of the Practice on Third Parties
  • Partners and Suppliers Can Support the Practice
  • ITIL Capability Model Can Be Used to Develop the Practice
  • Capability Criteria Support the Practice Capability Development
  • Recommendations for the Practice Success
  • Recommendations for Change Enablement Success
  • Are Recommendations Supported by the ITIL Guiding Principles?

Module 3: Deployment Management (DM)

  • Key Concepts of the Practice
  • PSFs and Key Metrics of the Practice
  • Environment
  • Continuous Integration
  • Continuous Delivery
  • Continuous and Deployment
  • Processes of the Practice
  • Inputs and Outputs of the Processes
  • Key Activities of the Processes
  • Integrate the Practice in the Organization's Value Streams
  • Roles and Competences of the Practice
  • Responsibilities of the Key Roles of the Practice
  • Deployment Manager
  • Deployment Practitioner
  • Position the Practice in the Organizational Structure
  • Information and Technology Support and Enable the Practice
  • Tools Application
  • Apply the Recommendations on Automation
  • Role of Partners and Suppliers in the Practice
  • Dependencies of the Practice on Third Parties
  • Partners and Suppliers Can Support the Practice
  • ITIL Capability Model Can Be Used to Develop the Practice
  • Capability Criteria Support the Practice Capability Development
  • Recommendations for the Practice Success
  • Recommendations for Deployment Management Success
  • How Are These Recommendations Supported by the ITIL Guiding Principles?

Module 4: Release Management (RM)

  • Key Concepts of the Practice
  • Purpose of the Practice
  • PSFs and Key Metrics of the Practice
  • Key Terms/Concepts
  • Release and CI/CD and Release Management
  • Release Model
  • Push/Pull Conditions
  • Processes of the Practice
  • Inputs and Outputs of the Processes
  • Key Activities of the Processes
  • Integrate the Practice in the Organization's Value Streams
  • Roles and Competences of the Practice
  • Responsibilities of the Key Roles of the Practice:
  • Release Manager
  • Position the Practice in the Organizational Structure
  • Information and Technology Support and Enable the Practice
  • Tools Application
  • Apply the Recommendations on Automation
  • Role of Partners and Suppliers in the Practice
  • Dependencies of the Practice on Third Parties
  • Partners and Suppliers Can Support the Practice
  • ITIL Capability Model Can Be Used to Develop the Practice
  • Capability Criteria Support the Practice Capability Development
  • Recommendations for the Practice Success
  • Recommendations for Release Management Success
  • How Are These Recommendations Supported by the ITIL Guiding Principles?

Module 5: Service Configuration Management (SCM)

  • Key Concepts of the Practice
  • Purpose of the Practice
  • PSFs and Key Metrics of the Practice
  • Configuration Item (CI)
  • Service Configuration Model
  • CI Lifecycle Model
  • Configuration Management System
  • Configuration Management Database
  • Baseline Configuration
  • Configuration Verification
  • Configuration Inventory
  • Configuration Audit
  • Processes of the Practice
  • Inputs and Outputs of the Processes
  • Key Activities of the Processes
  • Integrate the Practice in the Organization's Value Streams
  • Roles and Competences of the Practice
  • Responsibilities of the Key Roles of the Practice:
  • Configuration Manager
  • Configuration Coordinator
  • Configuration Librarian
  • Resource Owner/Custodian
  • Position the Practice in the Organizational Structure
  • Information and Technology Support and Enable the Practice
  • Recommendations on Automation
  • Partners and Suppliers in the Practice
  • Dependencies of the Practice on Third Parties
  • Partners and Suppliers Can Support the Practice
  • ITIL Capability Model Can Be Used to Develop the Practice
  • Capability Criteria Support the Practice Capability Development
  • Recommendations for the Practice Success
  • Recommendations for Service Configuration Management Success
  • How Are These Recommendations Supported by the ITIL Guiding Principles?

Module 6: Plan, Implement, and Control

  • Processes and Value Streams of the Plan, Implement, and Control Practices
  • Role of the Incident Resolution Service Value Stream
  • Role of the Request Fulfilment Service Value Stream
  • Plan, Implement, and Control Practices
  • Information and Technology Support and Enable the Practices
  • Information Is Exchanged Between the Plan, Implement, and Control Practices
  • Recommendations for the Plan, Implement, and Control Practices Success
  • Recommendations for the Plan, Implement, and Control Practices

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Who should attend this ITIL® 4 Specialist: Plan, Implement and Control Training Course?

The ITIL® 4 Specialist: Plan, Implement and Control Training Course in Mumbai is tailored for anyone seeking advanced skills in ITIL practices. This course is especially advantageous for the following professionals:

  • IT Service Managers
  • IT Operations Managers
  • IT Project Managers
  • IT Consultants
  • Service Desk Managers
  • IT Auditors
  • Configuration Managers

Prerequisites of the ITIL® 4 Specialist: Plan, Implement and Control Training Course

Delegates are required to hold the ITIL 4 Foundation certification as this is a pre-requisite for studying ITIL 4 Specialist: Plan, Implement and Control.

ITIL® 4 Specialist: Plan, Implement and Control Training Course Overview

The ITIL® 4 Specialist: Plan, Implement, and Control Training Course in Mumbai is an essential component of the ITIL Certification pathway, focusing on the practical and strategic elements of IT service management. As organizations increasingly rely on efficient IT services to meet their goals, understanding the ITIL framework's latest updates is crucial for staying competitive. This course offers an in-depth exploration of planning, implementing, and controlling phases within the ITIL service value system, highlighting their importance in aligning IT services with business needs.

Professionals aiming for ITIL Certification in Mumbai, particularly those in IT management, project management, and service delivery roles, will find this course invaluable. Mastery of the subject ensures that these professionals can lead and manage effective IT service transformation initiatives. It is especially beneficial for those seeking to enhance their strategic decision-making skills, streamline operations, and improve overall service management practices within their organizations.

The 3-day training in Mumbai provided by the Knowledge Academy is meticulously designed to equip delegates with the knowledge and skills required to excel in the ITIL 4 Specialist: Plan, Implement, and Control module. Through expert-led sessions, practical exercises, and comprehensive study materials, delegates will gain a thorough understanding of the ITIL 4 framework and its application. This training not only prepares individuals for successful ITIL Certification but also empowers them to make significant contributions to their organizations' IT service management strategies.

Course Objectives

  • To understand the core concepts and practices of ITIL 4's plan, implement, and control model
  • To gain insights into effective IT service management strategies and how they align with business objectives
  • To develop skills in planning and managing change within IT service operations effectively
  • To learn how to implement new services and control service quality and improvement processes
  • To prepare delegates for the ITIL 4 Specialist: Plan, Implement, and Control examination

Upon completion of this course in Mumbai, delegates will have a robust understanding of the ITIL 4 framework and its practical application in planning, implementing, and controlling IT services. They will be equipped with the necessary skills to drive efficiency and effectiveness in IT service management, contributing to their organization's success and preparing for the ITIL Certification.

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What’s included in this ITIL® 4 Specialist: Plan, Implement and Control Training?

  • ITIL® 4 Specialist: Plan, Implement and Control Training Course Exam
  • World-Class Training Sessions from Experienced Instructors
  • ITIL® 4 Specialist: Plan, Implement and Control Certification
  • Digital Delegate Pack

ITIL® 4 Specialist: Plan, Implement and Control Training Course Examination Information

The following information gives you an insight into the current structure of the ITIL® 4 Specialist exam.

  • Type of Questions: Multiple Choice
  • Total Questions: 60
  • Number of marks: 60 Marks
  • Pass Mark: 65%, or 39/60
  • Duration: 90 Minutes

Why choose us

Our Mumbai venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Mumbai is situated within the West Coast of India, as well as it being the capital of Maharashtra, it plays an important part within the global economics system. Bombay as the city was previously known as, up until 1995 is also known as an alpha world city and has the largest number of millionaires and billionaires across India, with it therefor being noted as the wealthiest city in India. Mumbai is home to around 18.4 million people and is regarded as the second largest metropolitan population within India as of the record in 2011 with 20.7 million people. Schools and Colleges within Mumbai can be found within the city as well as the suburbs and are either run privately, by the government or the Brihanmumbai Municipal Corporation. Secondary schools are operated by the MCGM primary education system to which it is schooling around 485,531 students in 1,188 primary schools and around 55,576 students in 49 secondary schools within eight different languages these being English, Hindi, Urdu, Kannada, Marathi, Tamil, Gujarati and Telugu. Colleges offer students opportunities to participate within Junior college level, undergraduate level, BCom, BSc and BA courses. As stated by the 10+2+3/4 plan students complete ten years at school to then go on to a junior college and study either science, commerce or arts and they complete that over a two year period. University courses at a degree level are offered in a wide range of different subjects such as engineering, law, media, applied arts and architecture, management, dental, pharmacy as well as Commerce and Science. There are a few universities and colleges within Mumbai and these are the University Institute of Chemical Technology, Indian Institute of Technology (Bombay), SNDT Women’s University, Government Law college, Veermata Jijabai Technological Institute, Narsee Monejee Institute of Management Studies, Sir J. J. School of Art which is the oldest art institution within Mumbai along the Thadomal Shahani Engineering College which is also the oldest private engineering college and the first of its kind to join up with the University of Mumbai to be able to give students the chance to learn about the biomedical engineering, computer engineering, biotechnology and information technology. The University of Mumbai is regarded to be one of the premier universities within India with achievements such as being placed within the top 50 engineering schools of the world ranking at 41 by the American Business Insider within 2013 as well as excelling as the 3rd best multi-disciplinary university within the QS university rankings within India.   

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Address

Safal Institute 
613, Corporate Centre
Nirmal Lifestyles Mall
LBS Marg
Mulund (W)
Mumbai 400080

T: +91 8037244591

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Specialist: Plan, Implement And Control Training Course in Mumbai. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ITIL® 4 Specialist: Plan, Implement And Control Training Course in Mumbai, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's ITIL® 4 Specialist: Plan, Implement And Control Training Course in Mumbai. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 4 Specialist: Plan, Implement And Control Training Course in Mumbai sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

ITIL® 4 Specialist: Plan, Implement And Control Training Course in Mumbai FAQs

ITIL® 4, or Information Technology Infrastructure Library version 4, is a framework for IT service management (ITSM) that guides aligning IT services with the needs of businesses. It offers best practices for managing IT services throughout their lifecycle to deliver value to customers.
This Course equips professionals with the skills to effectively plan, implement, and control IT services in alignment with organizational objectives, ensuring efficient resource utilization, risk management, and continuous improvement in service delivery.
In this ITIL 4 Specialist: Plan, Implement and Control Training, you'll learn advanced IT service planning, risk management strategies, and effective implementation techniques. This ITIL Certification equips you with skills to align IT services with business objectives for optimal performance.
This course is vital for mastering ITIL® principles and practices, enhancing service delivery, acquiring practical skills, advancing careers in IT service management, and improving organizational efficiency through streamlined processes and alignment with business objectives.
Delegates should hold the ITIL 4 Foundation Certification as a prerequisite for taking this ITIL 4 Specialist: Plan, Implement and Control Course.
This course comes with a 3-day training session from experienced trainers, a digital delegate pack, and a certificate upon completion of the course.
Yes. Delegates will receive a certificate upon successfully completing this course.
Upon obtaining this certification, individuals can pursue various career opportunities such as IT Service Manager, IT Consultant, Service Delivery Manager, IT Project Manager, IT Operations Manager, and Business Analyst specializing in IT Service Management.
The Knowledge Academy in Mumbai is a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking these courses.
The training fees for ITIL® 4 Specialist: Plan, Implement and Control Training Coursein Mumbai starts from INR89995
The Knowledge Academy is the Leading global training provider for ITIL® 4 Specialist: Plan, Implement and Control Training Course.
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Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Flexible delivery methods are available depending on your learning style.

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Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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ITIL 4 Practice Manager: Plan, Implement and Control Bundle

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