ITIL® Certification Training - India

Who should attend this Certified IT Service Manager (CITSM) Training?

This Certified IT Service Manager (CITSM) Course in India is designed to provide delegates with advanced skills and knowledge to manage Information Technology (IT) services effectively and efficiently within an organization. However, it is especially beneficial for these professionals:

• IT Service Managers
• IT Service Delivery Managers
• IT Operations Managers
• IT Project Managers
• IT Service Desk Managers
• IT Governance Professionals
• IT Risk Managers

Prerequisites of this Certified IT Service Manager (CITSM) Course

There are no formal prerequisites for this Certified IT Service Manager (CITSM) Training. However, a basic understanding of Information Technology, Service Delivery, and their fundamental concepts would be beneficial for the delegates.

Certified IT Service Manager (CITSM) Course Overview

The realm of IT Service Management is increasingly becoming vital for organizations seeking operational excellence and enhanced service delivery. At the heart of this domain is ITIL Certification, a globally recognized credential that validates an individual's ability to manage IT services effectively. As businesses in India continue to rely heavily on technology, understanding the principles and frameworks within ITIL is not just beneficial; it's essential for staying competitive and meeting the evolving needs of customers.

For IT professionals in India aiming to excel in their careers, ITIL Certification is not just an asset; it's a necessity. This certification is particularly crucial for those involved in IT service management, project management, and service operation. By mastering the ITIL framework, professionals can ensure that they are equipped to improve service management practices within their organizations, leading to increased efficiency, reduced costs, and enhanced service quality.

The Knowledge Academy's 2-day Certified IT Service Manager (CITSM) course in India is meticulously designed to provide delegates with a comprehensive understanding of the ITIL framework and its application in the real world. This training empowers delegates with the knowledge and skills required to pass the ITIL Certification exam successfully. Through expert-led sessions, practical exercises, and in-depth discussions, delegates will emerge as proficient IT Service Managers, ready to implement ITIL principles to drive significant improvements in their organizations.

Course Objectives

• To understand the core principles of ITIL and its application in IT service management.
• To prepare delegates thoroughly for the ITIL Certification exam.
• To enhance the ability of professionals to manage and improve IT services within their organizations.
• To provide insights into efficient and effective IT service design and implementation.
• To equip delegates with the skills necessary to drive continuous improvement in IT service management processes.

Upon completion of this course in India, delegates will have gained a comprehensive understanding of ITIL frameworks and principles, preparing them for the ITIL Certification exam. They will possess the skills and knowledge required to implement effective IT service management strategies, thereby contributing to the operational excellence and competitive advantage of their organizations.

What’s included in this Certified IT Service Manager (CITSM) Training?

• Certified IT Service Manager (CITSM) Examination
• World-Class Training Sessions from Experienced Instructors
• Certified IT Service Manager (CITSM) Certificate
• Digital Delegate Pack

Certified IT Service Manager (CITSM) Exam Information

To acquire this certification, delegates will need to sit an examination. The exam is included with the course fee and will take place at the end of the second day. The exam format is detailed below:

• Questions Type: Multiple Choice
• Total Questions: 30
• Total Marks: 30 Marks
• Pass Mark: 63%, or 19/30 marks
• Duration: 60 Minutes
• Open Book/Closed Book: Open Book

Who should attend this Root Cause Analysis Training?

This ITIL Certification in India is designed to equip delegates with the skills and techniques necessary to identify and address the underlying causes of problems and issues within various contexts. Root Cause Analysis Certification Training is particularly beneficial for these professionals:

• Quality Assurance Professionals
• Operations Managers
• Project Managers
• Safety and Risk Management Professionals
• Problem-Solving Teams
• Process Improvement Specialists
• Manufacturing and Production Managers

Prerequisites of this Root Cause Analysis Training Course

There are no formal prerequisites for this  ITIL Certification. However, basic problem-solving and analytical skills would be beneficial for the delegates.

Root Cause Analysis Course Overview

Root Cause Analysis (RCA) is a systematic approach employed to identify the underlying causes of problems or incidents to prevent their recurrence. In today's complex working environments, especially within IT and service management in India, understanding the root causes of issues is crucial for continuous improvement. This approach is not only essential for problem-solving but also aligns with methodologies promoted by ITIL Certification, highlighting its relevance across various professional fields.

Professionals in India aiming to excel in roles that require meticulous problem-solving and continuous process improvement should consider mastering Root Cause Analysis. Particularly, individuals holding or pursuing ITIL Certification find RCA skills invaluable. This knowledge is critical for IT service managers, quality assurance specialists, project managers, and anyone involved in the operational excellence and service improvement processes. RCA equips professionals with the analytical skills necessary to lead their organizations toward fewer failures and enhanced service quality.

The 1-day Root Cause Analysis Course in India offered by The Knowledge Academy is designed to empower delegates with the skills needed to conduct effective RCA within their organizations. This training delves into the methodologies and tools essential for uncovering the root causes of issues framed within the context of ITIL Certification principles. By integrating RCA skills with ITIL Certification insights, delegates will leave the course equipped to drive significant improvements in service management and operational efficiency, laying a foundation for excellence in their professional roles.

Course Objectives

• To understand the principles and methodologies of Root Cause Analysis within the framework of ITIL Certification
• To identify and apply the appropriate tools and techniques for conducting effective RCA
• To enhance problem-solving and analytical skills in service management environments
• To learn how to prevent recurrent problems and improve service quality
• To integrate RCA findings with ITIL practices to support continuous improvement initiatives

Upon completion of this course in India, delegates will have acquired the knowledge and skills to conduct root cause analysis effectively in their organizations. They will be able to apply these insights to prevent the recurrence of problems, leading to improved operational efficiency and service quality.

What’s included in this Root Cause Analysis Training?

• World-Class Training Sessions from Experienced Instructors
• Root Cause Analysis Certificate
• Digital Delegate Pack

Who should attend this ITIL® 4 Certification Course?

This ITIL® 4 Foundation Exam Resit Certification is intended for individuals who:

• Previously attempted the exam
• Needs refresher training
• IT Professionals

Prerequisites of the ITIL® 4 Foundation Exam Resit

For this ITIL® 4 Foundation Exam Resit, delegates must have previously completed the ITIL® 4 Foundation Training Course and attempted the exam at least once. A thorough understanding of the ITIL® 4 Foundation syllabus is crucial.

ITIL® 4 Foundation Exam Resit Course Overview

ITIL 4 Foundation introduces the ITIL 4 framework and shows how it can be used to improve IT service management. It explains the guiding principles of Service Management, the four dimensions, and how it ITIL 4 works with Lean, Agile and DevOps. It’s also a prerequisite for other ITIL 4 certifications. This ITIL Certification, allows candidates who have previously completed the ITIL® 4 Foundation Course to attempt the exam again.

What's included in this ITIL® 4 Training Course?

• ITIL® 4 Foundation Examination
• PDUs
• Certificate

ITIL® 4 Foundation Exam Information

The ITIL® 4 Foundation Certification Training Course introduces the core concepts and principles of ITIL® 4, equipping them with a foundational understanding of the IT Service Management framework and its modern, agile, and end-to-end service lifecycle management practices. 

• Question Type: Multiple Choice 
• Total Questions: 40 
• Total Marks: 40 Marks 
• Pass Mark: 65% or 26/40 Marks 
• Duration: 60 minutes 
• Open Book/ Closed Book: Closed Book

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Who Should Attend this ITIL® 4 Foundation Bridge Certification Course?

This ITIL Certification in India is designed for individuals who have already achieved the ITIL v3 Foundation certificate and wish to update their knowledge and skills to the latest ITIL 4 framework. This Course is therefore beneficial for:

• ITIL® v3 Certified Professionals
• IT Managers and Team Leaders
• IT Consultants
• IT Service Desk Staff
• IT Professionals

Prerequisites of this ITIL® 4 Foundation Bridge Course

To pursue this ITIL® 4 Foundation Bridge Course, delegates are generally required to have an ITIL® v3 Foundation Certification or equivalent. This course aims to update v3 knowledge to align with the ITIL® 4 framework.

ITIL® 4 Foundation Bridge Course Overview

The ITIL® 4 Foundation Bridge Course in India serves as a pivotal gateway for professionals aiming to update their knowledge in the evolving field of IT service management. This introduction highlights the course's relevance in aligning IT services with the needs of businesses, emphasizing its importance in the current digital era.

Understanding the principles of ITIL® 4 is crucial for IT professionals in India, project managers, and anyone involved in the service management sector. This knowledge is indispensable for those striving to enhance their operational efficiency and service quality. The "ITIL Certification" acts as a benchmark of expertise, signaling a profound understanding of the core concepts and practices within ITIL 4.

The 1-day training in India offered by The Knowledge Academy is meticulously designed to fast-track delegates' understanding of ITIL® 4, enabling them to apply its practices effectively within their organizations. This course is an excellent opportunity for those holding previous "ITIL Certification" to transition seamlessly to the ITIL® 4 framework.

Course Objectives

• To introduce the latest ITIL® 4 framework and its evolution from ITIL® V3.
• To understand the key concepts, terminologies, and practices within ITIL® 4.
• To bridge the gap for professionals transitioning from ITIL® V3 to ITIL® 4.
• To prepare delegates for the ITIL® 4 Foundation certification exam.
• To enhance organizational efficiency and service delivery through ITIL® 4 practices.

Upon completion of the ITIL® 4 Foundation Bridge Course in India, delegates will be well-prepared to take the ITIL® 4 Foundation certification exam, with a deep understanding of how ITIL® 4 can be leveraged to drive business value.

What's included in this ITIL® 4 Foundation Bridge Certification?

• ITIL® 4 Foundation Bridge Exam
• World-Class Training from Experienced ITIL® Instructors
• ITIL® 4 Foundation Bridge Certificate
• Digital Delegate Pack

ITIL® 4 Foundation Bridge Exam Information 

The ITIL® Foundation Bridge course is an accelerated training for those with prior ITIL certification, covering ITIL® 4's key features and its integration with Agile, DevOps, and Lean, preparing participants for the ITIL® 4 Foundation exam. 

• Question Type: Multiple Choice 
• Total Questions: 40 
• Total Marks: 40 Marks 
• Pass Mark: 65% or 26/40 Marks 
• Duration: 60 minutes 
• Open Book/ Closed Book: Closed Book

Please Note: This exam and course have been retired by Axelos. Delegates will be required to take ITIL 4 Foundation to start their ITIL v4 journey.

Who should attend this  ITIL® 4 Managing Professional Transition Module Certification?

The course is designed for those with management–level knowledge of ITIL® v3 who wish to transition to ITIL® 4.

Prerequisites of the ITIL® 4 Managing Professional Transition Module Course

To take the transition module, all candidates must be at Expert level or have a minimum of 17 v3 credits. Candidates can continue to collect their v3 Intermediate or Practitioner credits to enable them to be eligible to take the transition module when it is launched.

Please Note: This exam and course have been retired by Axelos. Delegates will be required to take ITIL 4 Foundation to start their ITIL v4 journey 

ITIL® 4 Managing Professional Transition Module Course Overview

This course allows professionals with credits from Intermediate modules in ITIL® v3 to transfer their knowledge to the new ITIL® Managing Professional stream and gain the ITIL® Managing Professional certification – all in just 2 days.

Taking previous knowledge of ITIL® into consideration, the course covers the four component modules which make up ITIL® Managing Professional:

• ITIL® 4 Specialist Create, Deliver and Support
• ITIL® 4 Specialist Drive Stakeholder Value
• ITIL® 4 Specialist High Velocity IT
• ITIL® 4 Strategist Direct, Plan and Improve

This is followed by an exam which confirms knowledge of how to manage successful IT services, teams, and workflows.

Please Note: This exam and course have been retired by Axelos. Delegates will be required to take ITIL 4 Foundation to start their ITIL v4 journey 

What's Included in this ITIL® 4 Managing Professional Transition Module Course?

• ITIL® Managing Professional Exam
• World-class training sessions from experienced instructors
• ITIL® Managing Professional Certificate
• Digital Delegate Pack

ITIL® 4 Managing Professional Transition Module Exam Information

The ITIL 4 Managing Professional Transition qualification is intended to allow candidates of the previous iteration of ITIL (V3) the opportunity for a straightforward transition to ITIL 4 to achieve the designation of ITIL 4 Managing Professional.

ITIL® 4 Managing Professional Transition Module exam format:

• Question Type: Multiple Choice
• Total Questions: 40
• Pass Mark: 28 out of 40 marks required to pass (70%)
• Duration: 90 Minutes
• Open Book: No, this is a closed book exam

Who should attend this ITIL® 4 Specialist: Create, Deliver, and Support CDS Certification?

This ITIL® 4 Specialist: Create, Deliver and Support Course in India is designed for IT practitioners and leaders who are involved in the creation, delivery, and support of digital products and services. This ITIL Certification Training is beneficial for a variety of professionals such as:

• IT Service Managers
• IT Operations Managers
• Service Desk Managers
• Technical Support Engineers
• DevOps Professionals
• IT Project Managers
• ITIL® Foundation Certificate Holders

Prerequisites of the ITIL® 4 Specialist: Create, Deliver, and Support CDS Training Course

Candidates must have the ITIL® 4 Foundation Certificate to study this ITIL® 4 Specialist: Create, Deliver, and Support Course.

ITIL ® 4 Specialist: Create, Deliver and Support Training Overview

The ITIL® 4 Specialist: Create, Deliver, and Support (CDS) module offers a deep dive into the core activities of the service management lifecycle. Emphasizing the importance of ITIL Certification in the current IT-driven business environment, this course in India highlights the critical role of creating, delivering, and supporting services that align with business goals, showcasing its relevance in enhancing operational efficiency and service quality.

Professionals in India aiming to excel in IT service management should consider mastering this subject to elevate their career prospects. The ITIL Certification is particularly vital for IT managers, service delivery professionals, and anyone involved in designing and delivering IT services. This knowledge ensures that professionals can implement and manage services that meet and exceed business expectations, becoming invaluable assets to their organizations.

The 2-day training in India offered by the Knowledge Academy is designed to equip delegates with the skills and knowledge required to pass the ITIL Certification exam for CDS. Beyond exam preparation, this intensive course provides practical insights and strategies to apply ITIL practices effectively in the workplace. By focusing on real-world applications, delegates will leave the training prepared to enhance service delivery and support within their organizations, leveraging their ITIL Certification to foster career growth and operational success.

Course Objectives

• To understand the key concepts and challenges of ITIL 4's service management framework.
• To gain insights into the effective creation, delivery, and support of IT services.
• To develop skills in applying ITIL practices to real-world IT service management scenarios.
• To prepare for the ITIL 4 Specialist: Create, Deliver, and Support certification exam.
• To enhance personal capability in service management, aiming for operational excellence and service improvement.

Upon completion of the ITIL® 4 Specialist: Create, Deliver, and Support course in India, delegates will have a comprehensive understanding of the ITIL framework and its practical application in the IT service lifecycle. They will be equipped with the necessary skills to improve service management practices within their organizations, contributing to enhanced service delivery, customer satisfaction, and business value. This course not only prepares individuals for successful certification but also empowers them to drive significant operational improvements.

What’s included in this ITIL® 4 Specialist: Create, Deliver, and Support CDS Certification Training?

• ITIL® 4 Specialist: Create, Deliver and Support (CDS) Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Specialist: Create, Deliver, and Support (CDS) Certificate
• Digital Delegate Pack

ITIL® 4 Specialist: Create, Deliver and Support (CDS) Exam Information

The ITIL® 4 Specialist: Create, Deliver and Support CDS exam is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels. The exam information is as follows: 

• Question Type: Multiple Choice 
• Total Questions: 40  
• Total Marks: 40 Marks  
• Pass Mark: 70%, or 28/40 Marks 
• Duration: 90 Minutes 
• Open Book/ Closed Book: Closed Book

Who should attend this ITIL® 4 Specialist: Drive Stakeholder Value DSV Training Course?

This ITIL® 4 Specialist: Drive Stakeholder Value Training Course in India is designed for anyone who wants to learn how to improve the way their organization delivers value to its stakeholders. This certification course is especially beneficial for these professionals:

• Customer Service Managers
• IT Service Managers
• Project Managers
• Product Managers
• Business Relationship Managers
• Marketing and Outreach Teams in IT
• Business Analysts

Prerequisites of the ITIL® 4 Specialist: Drive Stakeholder Value DSV Training Course

The most important prerequisite of this ITIL® 4 Training Course is holding an ITIL® 4 Foundation Certificate in IT Service Management.

ITIL® 4 Specialist: Drive Stakeholder Value Course Overview

The ITIL® 4 Specialist: Drive Stakeholder Value Course in India is a dynamic and intensive training designed to equip individuals and professionals with the knowledge and skills to drive stakeholder value within an organization. ITIL® (Information Technology Infrastructure Library) is a globally recognized framework for IT service management that emphasizes delivering value to stakeholders.

Understanding stakeholder value is crucial for individuals and professionals in India working in IT service management, project management, and business relationship management. IT service managers, business analysts, service desk managers, and individuals involved in service design and delivery should aim to master this subject to ensure that IT services meet the needs and expectations of stakeholders.

This intensive 2-day ITIL® 4 Specialist: Drive Stakeholder Value Course in India, offered by The Knowledge Academy, covers the key concepts of ITIL® 4, with a focus on driving stakeholder value. It includes practical exercises, case studies, and real-world scenarios to enable delegates to apply ITIL® 4 principles in their professional roles effectively.

Course Objectives

• To understand the principles and concepts of ITIL® 4, with a focus on driving stakeholder value
• To learn how to identify, engage, and manage stakeholders effectively
• To develop skills in shaping service experiences and ensuring value co-creation
• To apply ITIL® 4 principles to enhance stakeholder satisfaction and business outcomes
• To improve stakeholder management practices and contribute to service excellence

Upon completing the ITIL® 4 Specialist: Drive Stakeholder Value Course in India, delegates will benefit from enhanced knowledge and practical skills in stakeholder management and value co-creation. They will be well-equipped to identify, engage, and manage stakeholders effectively, ensuring that IT services align with business objectives and deliver value to stakeholders.

What’s included in this ITIL® 4 Specialist: Drive Stakeholder Value DSV Certification Course?

• ITIL® 4 Specialist: Drive Stakeholder Value Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Specialist: Drive Stakeholder Value Certificate
• Digital Delegate Pack

Official Axelos ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Exam Information

The ITIL® 4 Specialist: Drive Stakeholder Value module is for IT professionals who foster relationships with stakeholders to co-create value. Drive Stakeholder Value benefits anyone who manages customer journeys, experiences, or expectations. 

• Question Type: Multiple Choice 
• Total Questions: 40  
• Total Marks: 40 Marks  
• Pass Mark: 70%, or 28/40 Marks 
• Duration: 90 Minutes 
• Open Book/ Closed Book: Closed Book

Who should attend this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Course?

This ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Course in India is an advanced level ITIL® Certification Course for anyone who wants to learn how to apply ITIL® 4 principles to the strategic direction, planning, and improvement of IT services. This certification course is especially beneficial for these professionals:

• IT Service Management (ITSM) Professionals
• Senior IT Managers
• Business Relationship Managers
• IT Project Managers
• IT Programme Managers
• Quality Assurance Managers
• IT Consultants

Prerequisites of the ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Training Course

Since this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Training is an advanced level course, holding an ITIL® 4 Foundation Certification is a strict prerequisite. Delegates are recommended to have some work experience in IT Service Management as well.

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification Course Overview

ITIL® 4 is the latest version of ITIL Certification that provides a digital operating model that allows organizations in India to co-create effective value from their IT-supported products and services. It promotes greater alignment with new working methods, like Lean, Agile, and DevOps. This ITIL Certification helps to align product and service management with modern business requirements, drives successful organizational transformation, and continuously improves businesses.

This ITIL® 4 Strategist Direct, Plan and Improve Course in India is targeted towards managers of all levels involved in shaping direction and strategy or developing a continually improving team. And having the required knowledge and skills of using ITIL® 4 will help individuals to get desired job profiles in prominent organizations with

In this 2-day ITIL® 4 Strategist: Direct, Plan and Improve DPI Certification Training in India, delegates will gain in-depth knowledge on how to build and run an organization in a continuous improvement cycle by using various best-practices and established process model. They will learn various topics such as operating models, identify assessment objectives, types of measurements, direct, plan, and improve value streams and practices, nature, scope, benefits of OCM, and many more. The Knowledge Academy's highly experienced expert trainers will provide this ITIL ® Certification Course and help you to take up your career in this field.

Course Objectives

• To gain in-depth knowledge about policies, controls, and guidelines for providing direction
• To attain knowledge about governance structures used for decisions-making
• To get familiar with gap analysis and SWOT analysis for better assessment
• To acquire knowledge building, communicating, and advocating for portfolio management
• To know about the structures and methods used to direct behaviors
• To understand the role of risk and risk management in DPI

At the end of this ITIL Certification Course in India, delegates will be able to build and run an organization in a continuous improvement cycle by using various best-practices and proven process models. They will be able to use the appropriate methods and techniques to DPI value streams and practices to ensure and utilize feedback.

If delegates are interested in upgrading their knowledge and skills to ITIL® 4, then they can choose from our wide range of courses, including ITIL® 4 Foundation, ITIL® 4 Specialist: Create Deliver And Support CDS, ITIL® 4 Specialist: Drive Stakeholder Value DSV, ITIL® Foundation And Practitioner and more certification courses from our ITIL® Certification Training section.

What's included in this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Course?

• ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL®4 Strategist: Direct, Plan, and Improve (DPI) Certificate
• Digital Delegate Pack

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam Information

The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam assesses participants' understanding of the ITIL® 4 principles and practices related to strategic planning, governance, and continual improvement. 

• Question Type: Multiple Choice 
• Total Questions: 40  
• Total Marks: 40 Marks  
• Pass Mark: 70%, or 28/40 Marks 
• Duration: 90 Minutes 
• Open Book/ Closed Book: Closed Book

Who should attend this ITIL® 4 Specialist: High-Velocity IT Training Course?

This ITIL® 4 Specialist: High-Velocity IT Course is designed for IT professionals working within or towards high-velocity environments and are frequently associated with digital transformation projects. It is beneficial for a variety of professionals such as:

• IT Project Managers
• IT Programme Managers
• Service Managers
• Quality Assurance (QA) Managers
• Business Relationship Managers
• Business Analysts
• DevOps Engineers

Prerequisites of the ITIL® 4 Specialist: High-Velocity IT Training Course

Holding an ITIL® 4 Foundation Certification is a must before attending this ITIL® 4 Specialist: High Velocity IT Course.

ITIL® 4 Specialist: High Velocity IT Training Course Overview

Board yourself on a transformative journey with ITIL® 4 Specialist High Velocity IT Certification and exlore,  the ever-changing domain of high-speed IT service delivery. This course, offered by The Knowledge Academy, explores the relevance of high velocity IT in the context of ITIL® 4, fostering a deep understanding of contemporary service management practices.

This ITIL® 4 Specialist High Velocity IT Certification is designed for professionals navigating the fast-paced IT landscape, this training is essential for those aspiring to secure the ITIL® 4 Specialist High Velocity IT Certification. Aimed at IT service managers, practitioners, and leaders, it equips individuals with the skills required to master the intricacies of high-speed IT service delivery.

The Knowledge Academy 2- day ITIL® 4 Specialist: High Velocity IT Certification in India provides comprehensive insights into High Velocity IT, ensuring delegates acquire the expertise needed for effective implementation. This concise yet intensive course enhances decision-making, organizational agility, and overall project success in the rapidly evolving IT landscape.

Course Objectives

• Understand the concepts and principles of High Velocity IT
• Explore the role of ITIL® 4 Specialist in high-speed service delivery
• Learn to create a high-velocity IT organization
• Gain insights into digital transformation and its impact on IT service management
• Prepare for completion of the ITIL® 4 Specialist High Velocity IT Certification

Upon completion, delegates emerge as proficient IT service professionals, equipped to navigate the challenges of high-speed IT service delivery. The course not only enriches their skill set but also positions them as valuable contributors to organizational success in the dynamic digital landscape.

What’s included in this ITIL® 4 Specialist: High-Velocity IT Certification Course?

• ITIL® 4 Specialist: High-Velocity IT Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Specialist: High-Velocity IT Certificate
• Digital Delegate Pack

Official Axelos ITIL® 4 Specialist: High Velocity IT Exam Information

The ITIL® 4 Specialist: High-Velocity IT module helps you with converging business and IT goals, recognising and managing complex adaptive systems, bridging the development and operations gap, and improving performance with Lean, Agile, and DevOps. 

• Question Type: Multiple Choice 
• Total Questions: 40  
• Total Marks: 40 Marks  
• Pass Mark: 70%, or 28/40 Marks 
• Duration: 90 Minutes 
• Open Book/ Closed Book: Closed Book

Who should attend this ITIL® 4 Leader: Digital and IT Strategy (DITS) Training Course?

This ITIL® 4 Leader: Digital and IT Strategy Certification Course in India is ideal for IT professionals and leaders who are responsible for shaping and driving strategic IT and digital decisions within their organizations. It is beneficial for a variety of professionals including:

• IT Service Managers
• IT Project Managers
• Enterprise Architects
• Quality Assurance Managers
• Digital Service Professionals
• Business Strategists
• Stakeholders

Prerequisites of the ITIL® 4 Leader: Digital and IT Strategy (DITS) Training Course

Holding an ITIL®4 Foundation Certificate is a must before attending this ITIL® 4 Strategic Leader: Digital and IT Strategy Course.

ITIL® 4 Leader: Digital and IT Strategy (DITS) Certification Course Overview

ITIL stands for Information Technology Infrastructure Library, and it is the most extensively used IT Service Management framework in in India and globally. ITIL directs an organization's and individuals' use of technology as a tool to promote business change, transformation, and development.

This ITIL® 4 Leader: Digital and IT Strategy DITS Training Course in India is a highly specialized course that focuses on harmonizing digital business and IT strategies. Individuals will lay their hands-on approach on how to create a digital vision and how to shape IT and business strategy. Acquiring the skills and knowledge about handling digital business and IT strategies will lead the delegates to attain more possibilities and higher income if your expertise upgrades their company's production.

In this 2-day ITIL® 4 Leader: Digital and IT Strategy DITS Training Course in India, delegates will enlighten their expertise about the basic and advanced concepts about various ITIL guiding principles in Digital and IT Strategy. Delegates will gain in-depth knowledge about the procedures and methods for defining and pushing for a digital and IT strategy. Our highly expert trainer with abundant knowledge will teach this ITIL Certification Training to delegates to know how a company leverages its digital and IT strategy to stay afloat in a world dominated by digital technologies.

Course Objectives

• To understand the impact of disruptive technologies on strategic IT planning and execution
• To learn to manage risks and enable business value in a digital environment
• To develop skills to drive successful digital transformation within an IT organization
• To gain proficiency in using ITIL frameworks for strategic decisions and operations
• To develop leadership skills for facilitating effective collaboration in strategy development
• To attain knowledge to align digital and IT strategies with business objectives

At the end of this ITIL Certification Course in India, delegates will be able to context strategy applied to the four dimensions of service management and pestle. They will also be able to manage innovation as a strategic capability, mind-set, and culture.

What’s included in this ITIL® 4 Leader: Digital and IT Strategy DITS Training Course?

• ITIL® 4 Leader: Digital and IT Strategy (DITS) Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Leader: Digital and IT Strategy (DITS) Certificate
• Digital Delegate Pack

ITIL® 4 Leader: Digital and IT Strategy DITS​ Exam Information

The ITIL® 4 Leader: Digital and IT Strategy (DITS) Exam assesses participants' knowledge and ability to apply ITIL® 4 concepts and principles related to digital and IT strategy leadership. 

• Question Type: Multiple Choice 
• Total Questions: 30  
• Total Marks: 30 Marks  
• Pass Mark: 70%, or 21/30 Marks 
• Duration: 60 Minutes 
• Open Book/ Closed Book: Closed Book

Who should attend this ITIL® 4 Specialist: Acquiring and Managing Cloud Services Training Course?

This ITIL® 4 Specialist: Acquiring and Managing Cloud Services (ITIL® AMCS) Course in India is ideal for anyone who understands relevant ITIL® 4 guidance and enables career development opportunities in the cloud service domain. This ITIL Certification Course is beneficial for these professionals:

• IT Service Managers
• Cloud Solution Architects
• Cloud Service Managers
• Business Analysts
• IT Security Professionals
• DevOps Engineers
• Cybersecurity Managers

Prerequisites of the ITI® 4 Specialist: Acquiring and Managing Cloud Services Training Course

There are no formal prerequisites for attending this ITIL® 4 Specialist Course.

ITIL® 4 Specialist:  Acquiring and Managing Cloud Services ITIL® AMCS Course Overview

This ITIL® 4 Specialist Acquiring and Managing Cloud Services Course in India delve into the critical realm of cloud services within the ITIL® 4 framework, exploring their significance in modern IT infrastructures. It elucidates the principles, strategies, and practices essential for effectively acquiring and managing cloud services, aligning them with business objectives. With the accelerating shift to cloud-based solutions, this course provides indispensable insights into optimizing the utilization and management of cloud services.

Proficiency in acquiring and managing cloud services is crucial. IT managers, service delivery professionals, cloud architects, and those involved in IT service management in India can benefit immensely from mastering this domain. It ensures streamlined service delivery, cost optimization, enhanced scalability, and responsiveness to dynamic business needs.

This intensive 2-day training in India equips delegates with a comprehensive understanding of cloud service acquisition and management within the ITIL® framework. Delegates will gain practical insights into navigating challenges, optimizing service delivery, and ensuring seamless integration of cloud services within organizational frameworks. They'll acquire the tools to drive innovation and strategic decision-making regarding cloud utilization.

Course Objectives

• To understand the fundamentals of cloud service acquisition in alignment with organizational objectives
• To explore strategies for effectively managing diverse cloud services and their integration
• To assess risks and implement best practices for secure and compliant cloud service management
• To optimize cost, performance, and scalability of cloud services
• To enhance service delivery by leveraging cloud-based solutions efficiently
• To establish governance frameworks for sustainable and effective cloud service management
• To foster a culture of continuous improvement in cloud service acquisition and management

Delegates will receive a certificate after completing this ITIL® 4 Specialist Acquiring and Managing Cloud Services Course in India. This certification validates their proficiency in optimizing cloud service acquisition, integration, and management within the ITIL® framework, bolstering their credibility and enhancing career prospects in IT service management.

What’s included in this ITIL® 4 Specialist: Acquiring and Managing Cloud Services ITIL® Training Course?

• ITIL® 4 Specialist: Acquiring and Managing Cloud Services ITIL® (AMCS) Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Specialist: Acquiring and Managing Cloud Services ITIL® AMCS Certificate
• Digital Delegate Pack

ITIL® 4 Specialist Acquiring And Managing Cloud Services ITIL® AMCS Exam Information

The ITIL® 4 Specialist Acquiring and Managing Cloud Services (ITIL® AMCS) exam evaluates a candidate's proficiency in understanding and applying best practices for cloud service acquisition and management, in alignment with the ITIL® 4 framework's principles and guidelines. 

• Question Type: Multiple Choice 
• Total Questions: 40 
• Total Marks: 40 Marks 
• Pass Mark: 65% or 26/40 Marks 
• Duration: 90 Minutes 
• Open Book/ Closed Book: Closed Book 

Who should attend this ITIL® 4 Specialist: Sustainability in Digital and IT (ITIL®-SDIT) Training Course?

This ITIL® 4 Specialist: Sustainability in Digital and IT Course in India is ideal for anyone interested in learning how service organizations can address sustainability challenges related to their digital and IT strategies, tactics, and operations, with a focus on ITIL®'s Service Value Chain and ITIL® practices. This training course is beneficial for these professionals:

• IT Managers
• Business Analysts
• Service Design Managers
• Supply Chain Managers
• Sustainability Officers and Managers
• Digital Transformation Leaders
• Cloud Service Managers and Strategists

Prerequisites of the ITIL® 4 Specialist: Sustainability in Digital and IT Training (ITIL®-SDIT) Course

There are no formal prerequisites for attending this ITIL® 4 Specialist: Sustainability in Digital and IT (ITIL® SDIT) Training Course.

ITIL® 4 Specialist: Sustainability in Digital and IT Training (ITIL® SDIT ) Course Overview

The ITIL® 4 Specialist: Sustainability in Digital and IT Training in India focuses on integrating sustainable practices within digital and IT services, aligning with the growing emphasis on environmental responsibility in technology. It explores strategies for minimizing the environmental impact of IT operations while optimizing efficiency. In today's tech-driven landscape, sustainability in digital and IT services is paramount for responsible and ethical business practices.

Professionals in India in IT management, digital services, environmental sustainability, and those involved in corporate responsibility should aim to master this subject. Understanding sustainable practices in digital and IT services is vital for organizations striving to minimize their carbon footprint, comply with environmental regulations, and enhance corporate social responsibility initiatives.

This 2-day training in India provided by The Knowledge Academy delves into sustainable practices, circular economy principles, and green IT strategies applicable to digital and IT services. Delegates engage in discussions and case studies, learning to implement sustainable frameworks, reduce waste, and optimize digital and IT operations resources.

Course Objectives

• To understand sustainable practices in digital and IT services
• To implement circular economy principles in IT operations
• To minimize environmental impact and reduce waste
• To optimize resource usage in IT and digital services
• To develop strategies for sustainable IT service management
• To enhance corporate social responsibility through IT sustainability

Upon  completion of this course in India, delegates will acquire insights and methodologies to integrate sustainability into digital and IT services, enabling them to implement environmentally responsible practices within their organizations.

What’s included in this ITIL® 4 Specialist: Sustainability in Digital and IT Training Course?

• ITIL® 4 Specialist: Sustainability in Digital and IT Training ITIL® (SDIT) Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Specialist: Sustainability in Digital and IT Training ITIL® (SDIT) Certificate
• Digital Delegate Pack

ITIL® 4 Specialist Sustainability in Digital and IT Training (ITIL® SDIT) Exam Information 

The ITIL® 4 Specialist: Sustainability in Digital and IT (ITIL® SDIT) Exam assesses participants' understanding of the ITIL® 4 concepts and practices related to sustainability in the context of digital and IT services. 

• Question Type: Multiple Choice 
• Total Questions: 35 
• Total Marks: 35 Marks 
• Pass Mark: 65% or 23/35 Marks 
• Duration: 60 Minutes 
• Open Book/ Closed Book: Closed Book 

Who should attend this Complete ITIL 4 Managing Professional (MP) Certification Path Course?

The Complete ITIL 4 Managing Professional (MP) Certification Path Course is suitable for anyone looking to deepen their understanding of IT Service Management's best practices as defined by ITIL 4 and those aiming for advanced ITIL 4 Certifications.

A few of the professionals who will benefit from this ITIL Certification are:

• IT Service Managers and Practitioners
• IT Architects and Planners
• Service Delivery Professionals
• IT Consultants
• Quality and Process Engineers
• IT Auditors
• Project Managers

Prerequisites of the Complete ITIL 4 Managing Professional (MP) Certification Path Course

To undertake the ITIL 4 Managing Professional (MP) Certification Path Course, candidates typically need an ITIL 4 Foundation Certification. Additionally, experience in IT Service Management or a related field is advantageous but not mandatory. 

Complete ITIL 4 Managing Professional (MP) Certification Course Overview

ITIL (Information Technology Infrastructure Library) is a globally recognised framework that sets best practices for IT service management, offering a structured approach to effectively plan, design, deliver, and manage IT services. ITIL is essential for optimising IT service delivery, aligning IT with business objectives, and enhancing overall service quality, reliability, and efficiency. ITIL Certification  enables organisations to utilise tools to streamline IT operations, improve service performance, and enhance customer satisfaction.

By pursuing this ITIL Certification, individuals will gain comprehensive knowledge of ITIL principles and methodologies, enabling them to significantly contribute to their organisation's IT service improvement initiatives. Attaining knowledge from this ITIL Certification will open doors to career advancement, paving the way for leadership roles and increased opportunities for professional development.

In this Complete ITIL® 4 Managing Professional (MP) Certification Path Training Course, delegates will learn the fundamental concepts, terminology, and practices of ITIL. They will also learn how to create, deliver, and support' services by mastering service design, development, and deployment. Delegates will also learn about stakeholder value concepts and high-velocity IT procedures. They will acquire Direct, Plan and Improve strategic skills to align IT services with business goals and drive continuous improvement. This ITIL Certification will be conducted by our highly professional and skilled trainer, who has years of experience in teaching.

Course Objectives:

• To comprehend the value of ITIL in modern IT service management
• To develop expertise in creating, testing, and delivering IT services
• To align IT services with customer needs and business outcomes
• To explore rapid IT service delivery, digital transformation, and automation
• To drive organisational growth and value through effective IT governance
• To enhance skills in service operation, incident management, and service desk

After attending this Complete ITIL® 4 Managing Professional (MP) Certification Path Course, delegates will be able to create, deliver, and support IT services, ensuring operational excellence and customer satisfaction. They will also be able to direct, plan, and improve IT service management, enhancing governance, risk management, and continuous improvement strategies.

What’s included in the Complete ITIL 4 Managing Professional (MP) Certification Path Course?

• World-class training from Experienced Instructors
• Complete ITIL 4 Managing Professional (MP) Certification Path Certificate
• Digital Delegate Pack

Who should attend this ITIL® 4 Specialist: IT Asset Management Training Course?

This ITIL® 4 Specialist: IT Asset Management Course in India is suitable for IT professionals who are involved in managing costs and risks, monitoring and ensuring compliance, and good governance of IT assets. Professionals who will benefit the most from this ITIL® Certification Course are:

• IT Financial Managers
• IT Procurement Specialists
• IT Asset Managers
• Project Managers
• Risk Managers
• Business Continuity Managers

Prerequisites of the ITIL® 4 Specialist: IT Asset Management Training Course

Holding an ITI® 4 Foundation Certificate is a must before attending this ITIL® 4 Specialist: IT Asset Management Training Course.

ITIL® 4 Specialist: IT Asset Management Training Course Overview

In today's rapidly evolving digital landscape, understanding the principles of IT asset management is crucial. The ITIL® 4 Specialist: IT Asset Management Training Course in India serves as a comprehensive introduction to managing IT assets effectively, emphasizing the role of ITIL Certification in optimizing IT services. This course is essential for professionals seeking to ensure their IT operations are both cost-effective and efficient, highlighting the relevance of IT asset management in modern business environments.

The importance of mastering IT asset management cannot be overstated for IT professionals in India, asset managers, and business leaders aiming to reduce risks and costs while improving their service delivery. Achieving an ITIL Certification in this area equips individuals with the knowledge to implement best practices in IT asset management, making it invaluable for those looking to enhance their career prospects and organizational impact.

The Knowledge Academy's 3-day training in India is meticulously designed to offer delegates an in-depth understanding of IT asset management within the ITIL framework. By obtaining this ITIL Certification, delegates will learn to manage and optimize their IT assets more effectively, leading to improved IT service management, reduced operational costs, and enhanced organizational efficiency. This course is an excellent opportunity for professionals to gain a competitive edge in the field of IT asset management.

Course Objectives

• To understand the key concepts and importance of IT asset management within the ITIL framework
• To identify and apply the best practices in managing IT assets effectively
• To prepare delegates for successful ITIL Certification in IT asset management
• To enhance decision-making capabilities regarding IT asset investments and lifecycle management
• To develop strategies for optimizing IT asset utilization and reducing costs

Upon completion of this intensive 1-day course in India, delegates will have gained a comprehensive understanding of IT asset management aligned with the ITIL 4 framework. They will be equipped with the skills and knowledge necessary to navigate the complexities of IT assets, implement strategic management practices, and make informed decisions that contribute to the overall efficiency and cost-effectiveness of their IT operations.

What’s included in this ITIL® 4 Specialist: IT Asset Management Training Course?

• ITIL® 4 Specialist: IT Asset Management Training Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Specialist: IT Asset Management Certificate
• Digital Delegate Pack

ITIL® 4 Specialist: IT Asset Management Training Exam Information 

The ITIL® 4 Specialist: IT Asset Management Training Exam assesses participants' understanding of the ITIL® 4 concepts and practices related to IT asset management. This certification focuses on effective management and optimisation of IT assets throughout their lifecycle. 

• Question Type: Multiple-Choice 
• Total Questions: 40 
• Total Marks: 40 Marks 
• Pass Mark: 65%, or 26/40 Marks  
• Duration: 90 minutes 
• Open Book/ Closed Book: Closed Book

Who should attend this ITIL® 4 Specialist: Business Relationship Management Training Course?

This ITIL® 4 Specialist: Business Relationship Management Course in India is suitable for IT professionals who are involved in establishing and managing the relationships between service providers and consumer organizations, and their stakeholders.  The ITIL® Certification is beneficial for these professionals:

• Business Relationship Managers
• Service Level Managers
• Business Analysts
• IT Directors
• Account Managers
• Project Managers
• Service Portfolio Managers

Prerequisites of the ITIL® 4 Specialist: Business Relationship Management Training Course

Delegates are required to hold the ITIL 4 Foundation certification as this is a pre-requisite for studying ITIL® 4 Specialist: Business Relationship Management.

ITIL® 4 Specialist: Business Relationship Management Training Course Overview

The ITIL® 4 Specialist: Business Relationship Management Training Course in India introduces a pivotal framework for enhancing and managing business relationships in the IT service management sector. As businesses increasingly rely on IT to deliver value and drive strategic outcomes, mastering this aspect of ITIL Certification becomes crucial for aligning IT services with business needs. This introductory module emphasizes the significance of robust relationship management within ITIL's comprehensive approach to service management, highlighting its relevance in today's fast-paced digital environment.

Understanding the principles of business relationship management is vital for IT professionals in India, project managers, and business leaders aiming to foster stronger bonds between IT services and business objectives. Professionals seeking to enhance their ITIL Certification credentials should consider this specialization to improve their strategic value within organizations. By mastering this subject, individuals can facilitate better communication, align IT services with business goals, and ensure that IT investments are closely tied to business outcomes, making it an indispensable skill set in the modern workplace.

The ITIL® 4 Specialist: Business Relationship Management Training Course in India offered by the Knowledge Academy is an intensive 1-day program designed to equip delegates with the knowledge and skills needed to excel in this area. Through expert instruction, practical exercises, and real-world case studies, delegates will learn how to manage business relationships effectively, align IT services with business needs, and drive value through ITIL Certification.

Course Objectives

• To understand the ITIL 4 framework and its application in business relationship management
• To develop skills for effectively managing and improving business relationships within the IT service management context
• To learn strategies for aligning IT services with business goals and objectives
• To acquire techniques for driving value through improved service delivery and customer satisfaction
• To prepare for the ITIL® 4 Specialist: Business Relationship Management certification exam

Upon completion of this course in India, delegates will have gained a comprehensive understanding of how to enhance and sustain business relationships through effective IT service management. They will be equipped with the necessary tools and techniques to align IT services with business needs, ensuring that IT operations contribute significantly to achieving strategic objectives and enhancing overall business value.

What’s included in this ITIL® 4 Specialist: Business Relationship Management Training Course?

• ITIL® 4 Specialist: Business Relationship Management Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Specialist: Business Relationship Management Certificate
• Digital Delegate Pack

ITIL® 4 Specialist Business Relationship Management Training Exam Information 

The ITIL® 4 Specialist: Business Relationship Management Training Exam assesses participants' understanding of the ITIL® 4 principles and practices related to business relationship management. This certification focuses on building strong relationships between IT and business to ensure effective collaboration and value delivery. 

• Question Type: Multiple Choice 
• Total Questions: 40 
• Total Marks: 40 Marks 
• Pass Mark: 65%, or 26/40 Marks 
• Duration: 90 minutes 
• Open Book/ Closed Book: Closed book

Who should attend this ITIL® 4 Practitioner: Incident Management Training Course?

This ITIL® 4 Practitioner: Incident Management Training Course in India is intended for IT professionals who are involved in minimizing the negative consequences of incidents by restoring normal service operation as quickly as possible. This training course is beneficial for these professionals:

• Incident Managers
• IT Support Staff
• IT Service Managers
• IT Consultants
• Business Managers
• IT Operations Managers
• Change Managers
• IT Security Professionals

Prerequisites of the ITIL® 4 Practitioner: Incident Management Training Course

To pursue this  ITIL® 4 Practitioner: Incident Management Training, delegates must have an ITI® 4 Foundation Certification. Prior experience in IT service management is also recommended.

ITIL® 4 Practitioner: Incident Management Training Course Overview

The ITIL® 4 Practitioner: Incident Management Training Course in India introduces delegates to the comprehensive framework for managing IT services, emphasizing the latest iteration of ITIL practices. ITIL Certification is central to understanding this approach, offering a structured and flexible framework for tackling IT service management challenges.

Understanding ITIL principles and earning an ITIL Certification is imperative for IT professionals in India aiming to enhance their service management skills. Particularly, those involved in incident management, IT support, and service operations will find this knowledge indispensable. The course is tailored for IT managers, support teams, and service practitioners who seek to improve service quality and operational efficiency within their organizations.

The 1-day training in India provided by the Knowledge Academy is designed to equip delegates with practical skills and insights needed for effective incident management within the ITIL framework. Delegates will delve into real-world scenarios, learning to apply ITIL 4 principles to manage and resolve incidents rapidly and efficiently.

Course Objectives

• To understand the ITIL 4 framework and its application in incident management.
• To develop skills necessary for effectively managing and resolving incidents.
• To enhance decision-making capabilities in IT service management.
• To prepare delegates for the ITIL Certification in incident management.
• To apply best practices for improving IT service quality and efficiency.

Upon completion of the ITIL® 4 Practitioner: Incident Management Training Course in India, delegates will have acquired a robust understanding of ITIL 4 principles, particularly in incident management. They will be equipped with practical skills and knowledge to manage IT services more efficiently, reduce downtime, and improve overall service quality.

What’s included in this ITIL® 4 Practitioner: Incident Management Training Course?

• ITIL® 4 Practitioner: Incident Management Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Practitioner: Incident Management Certificate
• Digital Delegate Pack

ITIL® 4 Practitioner: Incident Management Exam Information 

The ITIL® 4 Practitioner: Incident Management Exam assesses participants' understanding of the ITIL® 4 principles and practices related to incident management. This certification focuses on effectively managing and resolving incidents to minimise business impact and ensure service continuity. The exam format is as follows: 

• Type of Questions: Multiple Choice 
• Total Questions: 20 
• Number of marks: 20 Marks 
• Pass mark: 65%, or 13/20 Marks 
• Duration: 30 Minutes 
• Open Book/Closed Book: Closed book

Who should attend this ITIL® 4 Practitioner: Service Request Management Training Course?

This ITIL® 4 Practitioner: Service Request Management Course in India is suitable for a variety of IT professionals who are involved in managing, coordinating, and implementing service requests within an organization. A few of the professions who will benefit the most with this course are:

• IT Service Management Professionals
• IT Support Staff
• IT Professionals
• IT Project Managers
• Service Desk Analysts and Technicians
• Service Managers and Team Leaders

Prerequisites of the ITIL® 4 Practitioner: Service Request Management Course

To attend the ITIL® 4 Practitioner: Service Request Management Course, delegates must have the ITI® 4 Foundation Certification. Prior experience in IT Service Management or a related field is also beneficial.

ITIL® 4 Practitioner: Service Request Management Training Course Overview

The ITIL® 4 Practitioner: Service Request Management Training Course in India offers a comprehensive dive into the intricacies of managing service requests, a cornerstone in the ITIL (Information Technology Infrastructure Library) framework. This course is pivotal for IT professionals aiming to enhance their service management skills, ensuring they can efficiently handle requests that contribute to improved business operations and customer satisfaction.

Understanding and efficiently managing service requests is crucial for IT professionals in India who strive to ensure seamless business operations. The course is particularly beneficial for IT service managers, support staff, and ITIL Certification aspirants. These professionals are tasked with the critical role of aligning IT services with business needs, making the mastery of service request management an indispensable skill. By attaining ITIL Certification, individuals can demonstrate their expertise in adopting and adapting ITIL practices for service improvement.

The Knowledge Academy's 1-day ITIL® 4 Practitioner: Service Request Management Training Course in India is designed to equip delegates with the necessary tools and knowledge to excel in service request management. Through practical exercises and expert-led sessions, delegates will gain a deep understanding of ITIL principles, focusing on how to efficiently manage and fulfill service requests.

Course Objectives

• To understand the key concepts and importance of service request management in the ITIL framework.
• To learn the processes and best practices for efficiently managing service requests.
• To enhance skills in aligning IT services with business needs through effective service request handling.
• To prepare for ITIL Certification with a focus on service request management.
• To apply the principles learned in real-world scenarios to improve service delivery and customer satisfaction.

Upon completion of the ITIL® 4 Practitioner: Service Request Management Training Course in India,delegates will possess a robust understanding of service request management within the ITIL framework. They will be equipped with the skills necessary to implement best practices, improve service delivery, and achieve higher customer satisfaction.

What’s included in this ITIL® 4 Practitioner: Service Request Management Training Course?

• ITIL® 4 Practitioner: Service Request Management Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Practitioner: Service Request Management Certificate
• Digital Delegate Pack

ITIL® 4 Practitioner: Service Request Management Exam Information 

The ITIL® 4 Practitioner: Service Request Management Exam assesses participants' understanding of the ITIL® 4 principles and practices related to service request management. The exam format is as follows: 

• Type of Questions: Multiple Choice 
• Total Questions: 20 
• Number of marks: 20 Marks 
• Pass mark: 65%, or 13/20 Marks 
• Duration: 30 Minutes 
• Open Book/Closed Book: Closed book

Who should attend this ITIL® 4 Practitioner: Service Desk Training Course?

The ITIL® 4 Practitioner: Service Desk Training Course in Indiais tailored for IT specialists overseeing the regular functioning of a service desk. The course might also benefit IT professionals who are not directly involved with the service desk tasks but need a good understanding of how it works. Some of the professionals who will benefit the most from this course are:

• Service Desk Analysts
• Service Desk Managers
• Application Support Engineers
• Service Desk Engineers
• Network Engineers
• Service Desk Operators
• Service Desk Technicians
• IT Support Managers

Prerequisites of the ITIL® 4 Practitioner: Service Desk Training Course

For the ITIL® 4 Practitioner: Service Desk Training Course in the United States, delegates typically need a foundational understanding of ITIL® concepts and may be required to hold an ITIL® 4 Foundation Certification or its equivalent prior to registration. Familiarity with service desk operations is also advantageous.

ITIL® 4 Practitioner: Service Desk Training Course Overview

ITIL® 4 Practitioner: Service Desk Training in India is a comprehensive course designed to enhance the skills and knowledge of professionals in the IT service management domain. In a rapidly evolving technological landscape, understanding the principles of ITIL® 4 Practitioner for the Service Desk is crucial. It equips delegates with the tools to deliver effective and efficient IT services, ensuring alignment with organizational goals and enhancing service quality.

Knowing the intricacies of ITIL® 4 Practitioner is particularly important for IT professionals in India responsible for managing service desks. These include service desk managers, support analysts, and IT professionals involved in delivering and supporting IT services. Mastery of this subject empowers professionals to optimize service desk operations, streamline processes, and enhance customer satisfaction.

This 1-day training in India is tailored to provide delegates with practical insights into ITIL® 4 Practitioner for the Service Desk. The course covers essential concepts such as incident management, problem resolution, and service request fulfillment. Through hands-on exercises and real-world scenarios, delegates gain the skills needed to efficiently manage service desk operations, leading to improved service delivery and customer experience.

Course Objectives

• To comprehend the core purpose of service desk practices
• To identify key role responsibilities within the practice
• To recognize how to structure the practice organizationally
• To apply tools and technology for practice enablement
• To manage relationships with partners and suppliers efficiently
• To use the ITIL® Capability Model for practice development

Upon completion of this course in India , delegates will benefit from a comprehensive understanding of ITIL® 4 Practitioner for the Service Desk, gaining practical skills to enhance their roles. They will also be better equipped to manage incidents, resolve problems, and fulfill service requests efficiently, contributing to the overall improvement of IT service delivery and customer satisfaction within their organizations.

What’s included in the ITIL® 4 Practitioner: Service Desk Training Course?

• ITIL® 4 Practitioner: Service Desk Training Examination     
• World-class training sessions from Experienced Instructors     
• ITIL® 4 Practitioner: Service Desk Certificate      
• Digital Delegate Pack

TIL® 4 Practitioner: Service Desk Exam Information

The ITIL® 4 Practitioner: Service Desk Exam assesses participants' understanding of the ITIL® 4 principles and practices related to service desk operations. This certification focuses on effectively managing and delivering quality support services to users and customers. The exam format is as follows: 

• Type of Questions: Multiple Choice 
• Total Questions: 20 
• Number of marks: 20 Marks 
• Pass mark: 65%, or 13/20 Marks 
• Duration: 30 Minutes 
• Open Book/Closed Book: Closed book

Who should attend this ITIL® 4 Practitioner: Problem Management Training Course?

The ITIL® 4 Practitioner: Problem Management Training Course in India is beneficial not only for individuals directly engaged in Problem Management activities but also for a broad spectrum of professionals in the IT and business sectors who wish to enhance their understanding of effective IT Service Management. Professionals who will benefit from this course include:

• Problem Managers and Teams
• Service Desk Agents and Managers
• IT Service Managers
• IT Operations Managers
• IT Consultants
• Incident Managers
• IT Professionals
• Business Managers

Prerequisites of the ITIL® 4 Practitioner: Problem Management Training Course

For the ITIL® 4 Practitioner: Problem Management Training Course, delegates should possess a foundational knowledge of the ITIL® principles. Holding an ITIL® 4 Foundation Certification or its equivalent is often recommended. Also, experience in IT Service Management or Problem Management might prove to be beneficial for the delegate.

ITIL® 4 Practitioner: Problem Management Training Course Overview

In the realm of IT service management, the ITIL Certification stands as a beacon of excellence, guiding professionals in India through best practices in aligning IT services with business needs. The "ITIL® 4 Practitioner: Problem Management Training Course" delves into the specialized area of Problem Management, an essential component of the ITIL framework. Understanding and mastering Problem Management within the ITIL framework is crucial for IT professionals in India aiming to enhance service reliability and quality. This course is particularly relevant for IT managers, support staff, and service practitioners who are involved in or responsible for problem management.

This 1-day ITIL® 4 Practitioner: Problem Management Training covers a wide range of topics, including problem identification, classification, investigation, and resolution. Participants will learn how to establish effective problem management processes, analyze data to identify trends and patterns, and implement preventive measures to address underlying issues

Course Objectives

• To understand the principles and processes involved in ITIL Problem Management
• To develop skills in identifying, analyzing, and managing IT service problems
• To prepare delegates for the ITIL Certification in Problem Management
• To enhance the ability to minimize service disruptions and improve service quality
• To learn best practices in implementing effective problem management strategies within an organization

Upon completing the ITIL® 4 Practitioner: Problem Management Training Course in India, delegates will have a comprehensive understanding of how to manage and resolve service-related problems effectively. They will be equipped with the skills and knowledge necessary to implement ITIL Problem Management practices, aiming to improve IT service reliability and performance, ultimately contributing to enhanced business outcomes.

What’s included in the ITIL® 4 Practitioner: Problem Management Training Course?

• ITIL® 4 Practitioner: Problem Management Training Examination     
• World-class training sessions from Experienced Instructors     
• ITIL® 4 Practitioner: Problem Management Training Certificate      
• Digital Delegate Pack

ITIL® 4 Practitioner: Problem Management Exam Information 

The ITIL® 4 Practitioner: Problem Management Exam assesses participants' understanding of the ITIL® 4 principles and practices related to problem management. This certification focuses on effectively identifying, managing, and preventing incidents to minimise business impact and improve service quality. 

• Type of Questions: Multiple Choice 
• Total Questions: 20 
• Number of marks: 20 Marks 
• Pass mark: 65%, or 13/20 Marks 
• Duration: 30 Minutes

Who should attend this ITIL® 4 Practitioner: Monitoring and Event Management Training Course?

This ITIL® 4 Practitioner: Monitoring and Event Management Training Course in India is for anyone involved in ensuring that IT services are delivered efficiently and effectively. Whether you're new to ITIL® or looking to deepen your understanding of this practice, this course will provide a comprehensive perspective on monitoring and event management within the service management lifecycle. Professionals who will benefit from the course are:

• IT Professionals
• Service Management Teams
• ITIL® Foundation Certificate Holders
• Service Desk and Support Teams
• IT Infrastructure Teams
• IT Managers and Executives
• Project and Change Managers

Prerequisites of the ITIL® 4 Practitioner: Monitoring and Event Management Training Course

To register in the ITIL® 4 Practitioner: Monitoring and Event Management Training Course, delegates should ideally have an ITIL® 4 Foundation Certification or its equivalent. A basic understanding of ITIL® principles and some familiarity with IT Service Management or Operations might also be advantageous for the coursework.

ITIL® 4 Practitioner: Monitoring and Event Management Training Course Overview

The ITIL® 4 Practitioner: Monitoring and Event Management Course in India provides a comprehensive introduction to monitoring and event management within the ITIL framework. This critical aspect of IT Service Management ensures proactive identification and resolution of issues, contributing to overall service reliability and efficiency.

Understanding monitoring and event management is crucial for IT professionals in India as it enables them to enhance service quality, minimize downtime, and meet customer expectations. This ITIL® 4 Practitioner Monitoring and Event Management Course is particularly beneficial for IT Managers, System Administrators, and support staff aiming to master these skills to optimize IT service delivery.

In this intensive 1-day ITIL® 4 Practitioner Monitoring and Event Management Course in India by the Knowledge Academy, delegates will gain practical insights into monitoring tools, event correlation, and response strategies. The course equips delegates with the knowledge and techniques needed to identify, analyze, and respond to events in a proactive manner, fostering a resilient IT service environment.

Course Objectives

• To develop skills for proactive event detection and incident response
• To master the use of monitoring tools and automation recommendations
• To learn key metrics and thresholds for effective event management
• To identify and assign responsibilities for key roles within the practice
• To enhance information and technology support for monitoring events
• To foster effective collaboration with partners and suppliers for practice success

Upon completion of this ITIL® 4 Practitioner Monitoring and Event Management Course in India, delegates will emerge with a deep understanding of ITIL 4 monitoring and event management principles. They will be equipped with practical skills to implement proactive strategies, ensuring enhanced service reliability and customer satisfaction in their IT service delivery.

What’s included in the ITIL® 4 Practitioner: Monitoring and Event Management Training Course?

• ITIL® 4 Practitioner: Monitoring and Event Management Training Examination      
• World-Class Training Sessions from Experienced Instructors     
• ITIL® 4 Practitioner: Monitoring and Event Management Certificate       
• Digital Delegate Pack

ITIL® 4 Practitioner: Monitoring and Event Management Exam Information 

The ITIL® 4 Practitioner: Monitoring and Event Management Exam evaluates participants' understanding of the ITIL® 4 principles and practices pertaining to monitoring and event management. The exam format is as follows: 

• Type of Questions: Multiple Choice 
• Total Questions: 20 
• Number of marks: 20 Marks 
• Pass mark: 65%, or 13/20 Marks 
• Duration: 30 Minutes 
• Open Book/Closed Book: Closed book

Who should attend this ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course?

The ITIL® 4 Specialist: Monitor, Support, and Fulfil training course in India is designed for individuals and professionals who have a role or interest in IT service management. Specifically, this course is beneficial for:

• IT Support Specialists
• IT Managers
• Service Desk Managers
• Incident Managers
• Problem Managers
• Change Managers
• Service Level Managers

Prerequisites of the ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course

Before attending this ITIL® 4 Specialist: Monitor, Support, and Fulfil Training, delegates should have completed ITIL® 4 Foundation Certification.

ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course Overview

The ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course in India is an essential part of the ITIL Certification path, designed to provide IT professionals with advanced insights into the management of modern IT-enabled services. It focuses on practical approaches to monitoring and supporting service performance, a critical aspect of IT service management that aligns with the broader ITIL 4 framework's emphasis on creating value through services.

Understanding the intricacies of ITIL 4's Monitor, Support, and Fulfil model is crucial for IT managers, service operation practitioners, and IT professionals in India aiming to enhance service quality and efficiency. Mastering this subject is a stepping stone towards achieving ITIL Certification, enabling professionals to effectively manage risk, strengthen customer relations, and drive continuous improvement in their IT service management practices.

The Knowledge Academy's 3-day training in India equips delegates with the skills and knowledge necessary to achieve their ITIL Certification. It provides a comprehensive overview of the key concepts, practices, and strategies for effective monitoring, support, and fulfillment within the ITIL framework. This intensive course is designed to offer practical, real-world insights, enabling delegates to apply what they learn immediately to their professional roles, enhancing their capabilities in IT service management.

Course Objectives

• To understand the key concepts and practices within the ITIL 4 framework for monitoring and supporting services
• To learn how to effectively implement service management practices to fulfill customer requirements
• To gain insights into the tools and technologies that support ITIL 4's service management processes
• To develop skills for improving service delivery and managing service performance
• To prepare for the ITIL Certification by mastering the Monitor, Support, and Fulfil aspects of ITIL

Upon completion of this training course in India, delegates will have a solid understanding of how to monitor, support, and fulfill IT services within the ITIL 4 framework. They will be equipped with the knowledge and skills needed to enhance service management practices in their organizations, leading to improved service delivery, customer satisfaction, and operational efficiency.

What's Included in this ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course?

• ITIL® 4 Specialist: Monitor, Support, And Fulfil Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Specialist: Monitor, Support, And Fulfil Certificate
• Digital Delegate Pack

ITIL® 4 Specialist: Monitor, Support, and Fulfil Exam Information

The ITIL® 4 Specialist: Monitor, Support, and Fulfil Exam focuses on evaluating candidates' expertise in monitoring, supporting, and fulfilling IT service delivery and support processes. This exam assesses proficiency in implementing best practices to ensure the continuous monitoring and improvement of IT services, optimising support mechanisms, and fulfilling service requests in alignment with ITIL® 4 principles and frameworks.

• Question Type: Multiple Choice 
• Total Questions: 60 
• Total Marks: 60 Marks 
• Pass Mark: 65% or 39/60 Marks 
• Duration: 1 hour and 30 minutes 
• Open Book/ Closed Book: Closed Book

Who should attend this ITIL® 4 Practitioner: Deployment Management Training Course?

This ITIL Certification Training in India is designed for IT professionals to equip them with the skills and knowledge necessary for effective deployment management in the context of IT service management. However, the training course will be more beneficial for:

• Deployment Managers
• Release Managers
• Change Managers
• IT Service Transition Managers
• Service Delivery Managers
• IT Operations Managers
• Quality Assurance Managers

Prerequisites of the ITIL® 4 Practitioner: Deployment Management Training Course

Before attending this ITIL® 4 Practitioner: Deployment Management Training Course, delegates must have completed the ITIL® 4 Foundation Certification Training Course.

ITIL® 4 Practitioner: Deployment Management Training Course Overview

Deployment management is a critical aspect of the ITIL® framework, focusing on the planning, coordination, and implementation of new or changed services and features. It plays a vital role in aligning IT services in India with organizational goals and objectives, ensuring that the implemented changes meet all the technical requirements.

Learners in this ITIL Certification Training  in India will gain a deep understanding of deployment processes, risk management, and communication strategies essential for successful service transitions. Holding valuable insights and skills for effective and efficient deployment practices enables individuals to advance their careers in IT service management or organizations.

This 1-day ITIL® 4 Practitioner: Deployment Management Training Course in India provides delegates with the key concepts of deployment management practices. Delegates will learn how to integrate the practice into the organization's value streams. They will also learn how to position the practice in the organizational structure and how capability criteria support practice capability development. Our highly skilled and professional instructor, who has years of experience in teaching ITIL® courses, will conduct this training course effectively.

Course Objectives

• To acquire proficiency in coordinating service transitions effectively
• To apply ITIL® 4 framework principles to optimize service deployment
• To enhance problem-solving abilities in real-world deployment scenarios
• To master risk management strategies for seamless deployment processes
• To develop communication skills crucial for successful service implementation
• To cultivate a strategic mindset for continuous service improvement initiatives

At the end of this training course in India, delegates will be able to plan and implement new or modified services and communication strategies vital for successful service transitions. They will also be able to develop strong problem-solving capabilities, ensuring effective resolution of challenges that may arise during service deployment.

What’s included in this ITIL® 4 Practitioner: Deployment Management Training Course?

• ITIL® 4 Practitioner: Deployment Management Training Examination    
• World-class Training Sessions from Experienced Instructors    
• ITIL® 4 Practitioner: Deployment Management Certificate      
• Digital Delegate Pack

ITIL® 4 Practitioner: Deployment Management Exam Information

ITIL® 4 Practitioner: Deployment Management Exam is intended to determine whether the individuals can apply and comprehend the concepts covered in the ITIL® 4 Deployment Management Practice publication to a satisfactory level.

• Type of Questions: Multiple Choice
• Total Questions: 20
• Number of Marks: 20 Marks
• Pass Mark: 65%, or 13/20 Marks
• Duration: 30 Minutes
• Open/Closed Book: Closed Book

Who should attend this ITIL® 4 Practitioner: IT Asset Management Training Course?

The ITIL® 4 Practitioner: IT Asset Management Training Course in India is tailored for anyone seeking ITIL 4 Practitioner certification. This certification is especially advantageous for the following professionals:

• IT Asset Managers
• IT Service Managers
• IT Operations Managers
• ITIL Practitioners
• Service Delivery Managers
• IT Governance Professionals
• IT Asset Analysts

Prerequisites of the ITIL® 4 Practitioner: IT Asset Management Training Course

There are no formal prerequisites for attending this ITIL® 4 Practitioner: IT Asset Management Training Course, but having a basic knowledge of ITIL concepts is beneficial.

ITIL® 4 Practitioner: IT Asset Management Training Course Overview

In today's digital landscape, the importance of robust IT Asset Management (ITAM) practices cannot be overstated. With IT environments in India becoming increasingly complex and dynamic, the ability to effectively manage IT assets is crucial for organizations aiming to optimize costs, mitigate risks, and support strategic decision-making.

Understanding IT Asset Management is essential for IT professionals in India who are involved in the planning, deployment, management, and optimization of IT assets. This includes IT managers, system administrators, and IT operations professionals. Mastering ITAM is crucial for ensuring that IT assets contribute effectively to business value.

The ITIL® 4 Practitioner: IT Asset Management Training Course in India provided by The Knowledge Academy is a 1-day comprehensive training designed to equip delegates with the necessary knowledge and skills to implement ITAM practices effectively within their organizations. This course delves into key aspects of IT asset management aligned with the ITIL® 4 framework, preparing delegates for successful ITIL Certification.

Course Objectives

• To understand the key principles and terminology of IT Asset Management within the ITIL® framework.
• To identify the lifecycle of IT assets and the role of ITAM in enhancing organizational value.
• To learn the best practices for implementing ITAM processes and policies effectively.
• To prepare for the ITIL Certification exam with focused, actionable insights.
• To apply ITAM strategies to real-world scenarios, optimizing asset utilization and cost-efficiency.

Upon completion of the ITIL® 4 Practitioner: IT Asset Management Training Course in India, delegates will have gained a thorough understanding of how to manage and optimize IT assets effectively. They will be equipped with the knowledge and skills necessary to implement ITAM best practices within their organizations, contributing to improved IT service management, reduced costs, and enhanced operational efficiency.

What’s included in this ITIL® 4 Practitioner: IT Asset Management Training Course?

• ITIL® 4 Practitioner: IT Asset Management Training Course Exam
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Practitioner: IT Asset Management Certification
• Digital Delegate Pack

ITIL® 4 Practitioner: IT Asset Management Training Course Examination Information

The following information gives you an insight into the current structure of the ITIL® 4 Practitioner exam.

• Type of Questions: Multiple Choice
• Total Questions: 20
• Number of Marks: 20 Marks
• Pass Mark: 65%, or 13/20 Marks
• Duration: 30 Minutes
• Open/Closed Book: Closed Book

Who should attend this ITIL® 4 Practitioner: Change Enablement Training Course?

This ITIL® 4 Practitioner: Change Enablement Training Course in India is designed for anyone who wants to enhance their proficiency in Change Enablement would greatly benefit from this course. However, this training will be more beneficial for:

• Change Managers.
• Change Coordinators.
• Project Managers.
• IT Managers.
• Business Analysts.
• Organizational Development Professionals.
• Service Delivery Managers.

Prerequisites for ITIL® 4 Practitioner: Change Enablement Training Course

Before attending this ITIL® 4 Practitioner: Change Enablement Training Course, learners must have completed ITIL® 4 Foundation Certification Training Course.

ITIL® 4 Practitioner: Change Enablement Training Course Overview

In the fast-paced world of Information Technology, efficiently managing and implementing change is crucial for organizations in India aiming to maintain competitiveness and adaptability. The ITIL® 4 Practitioner: Change Enablement Training Course focuses on equipping professionals with the knowledge and skills necessary to drive effective change within IT service management frameworks. This course, rooted in the principles of ITIL Certification, addresses the dynamics of change within IT environments, emphasizing the significance of structured change enablement processes.

Understanding the intricacies of change management is essential for IT professionals in India, project managers, and leaders who seek to minimize disruptions and enhance service delivery. Mastery in this subject, underpinned by an ITIL Certification, enables professionals to ensure that change initiatives align with strategic business goals, improving service outcomes and customer satisfaction. It is particularly vital for those responsible for managing transitions, deploying new services, or undergoing digital transformation efforts to pursue this knowledge actively.

The 1-day ITIL® 4 Practitioner: Change Enablement Training Course in India by The Knowledge Academy is designed to provide delegates with a comprehensive understanding of change management principles within the ITIL framework. Delegates will learn to apply practical skills to manage change effectively, ensuring that IT services remain resilient and responsive to business needs.

Course Objectives

• To understand the ITIL® 4 framework and its application to change enablement.
• To learn how to manage risks and foster an effective change-driven culture within an IT environment.
• To develop skills in planning, implementing, and monitoring change to ensure it aligns with strategic objectives.
• To gain insights into the tools and techniques for effective stakeholder communication and engagement during change.
• To prepare for the ITIL Certification exam focusing on change enablement within IT service management.

Upon completion of this course in India, delegates will have a solid understanding of the change enablement process within the ITIL® 4 framework. They will be equipped with the necessary tools and techniques to drive successful change initiatives, mitigate risks, and enhance the overall service management practices of their organization.

What's included in this ITIL® 4 Practitioner: Change Enablement Training Course?

• ITIL® 4 Practitioner: Change Enablement Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Practitioner: Change Enablement Certificate
• Digital Delegate Pack

ITIL® 4 Practitioner: Change Enablement Training Course Exam Information

The ITIL® 4 Practitioner: Change Enablement Training Course Exam assesses individuals' understanding of the ITIL® 4 frameworks. The examination is intended to assess whether an individual can demonstrate sufficient understanding and application of the concepts covered in the ITIL® 4 Change Enablement Practice publication.

• Question Type: Multiple Choice
• Total Questions: 20 
• Total Marks: 20 Marks 
• Pass Mark: 65%, or 13/20 Marks
• Duration: 30 Minutes
• Open Book/ Closed Book: Closed Book