Course information

Microsoft Customer Data Platform Specialty MB260 Course Outline

Within this Microsoft training course, you will learn the following modules:

Module 1: Get started with Dynamics 365 Customer Insights – Data

  • Introduction
  • Dynamics 365 Customer Insights - Data
  • Work with Demo Data
  • Get Started
  • Consume Customer Insights Data

Module 2: Ingest Data into Customer Insights – Data

  • Introduction
  • Import Data Sources Using Power Query
  • Clean, Transform, and Load Data
  • Connect to an Azure Data Lake
  • Connect to a Microsoft Dataverse
  • Work with Data Sets
  • Refresh Data Sources

Module 3: Create a Unified Customer Profile in Dynamics 365 Customer Insights – Data

  • Introduction
  • Define Source Columns
  • Define Duplicate Record Settings
  • Define Matching Rules
  • Create a Unified Customer Profile
  • Exercise - Create a Customer Insights - Data instance, Ingest Data, and Unify Data

Module 4: Work with Dynamics 365 Customer Insights – Data

  • Introduction
  • Configure Searching and Filtering Indexes
  • Define Activities
  • Work with Measures
  • Segmentation
  • Get Suggested Segments
  • Segment Insights
  • Use Customer Insights - Data for a Complete Solution

Module 5: Enrich data and predictions with Customer Insights – Data

  • Introduction
  • Enrich Data
  • Brand and Interest Enrichment
  • Use Enrichment Services
  • Work with Predictions
  • Predict Subscription Churn
  • Use Machine-Learning Models

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Who should attend this Microsoft Customer Data Platform Specialty MB260 Training?

The Microsoft Customer Data Platform Specialty MB260 Training is targeted towards professionals who are focused on leveraging customer data for actionable insights, personalised marketing, and enhanced customer experiences. The following professionals will benefit from this course:

  • Customer Relationship Managers
  • IT Managers
  • Sales Managers
  • Database Administrators
  • Data Scientists
  • E-commerce Managers
  • Social Media Managers

Prerequisites of the Microsoft Customer Data Platform Specialty MB260 Training

There are no formal prerequisites for the Microsoft Customer Data Platform Specialty MB260 Training. However, some Familiarity with Dynamics 365 Customer Insights and some firsthand experience with one or more Dynamics 365 Apps.

Microsoft Customer Data Platform Specialty MB260 Course Overview

Dynamics 365 Training is essential for organisations seeking to leverage customer data for strategic advantage. This training delves into Microsoft's Customer Data Platform, demonstrating its relevance in today's data-driven landscape where understanding and predicting customer behaviours are paramount.

Mastery of Microsoft Dynamics 365 Certification is crucial for IT professionals, data analysts, and marketing specialists aiming to optimise customer interactions and enhance business outcomes. Professionals in these roles will find the Dynamics 365 Course instrumental in advancing their skills and career prospects.

This 4-day training by The Knowledge Academy equips delegates with comprehensive insights into Dynamics 365 Courses, focusing on practical applications and effective strategies for data management. The course is designed to empower professionals with the tools to implement Microsoft Dynamics 365 effectively in their operations.

Course Objectives

  • To understand the core functionalities of the Microsoft Dynamics 365 platform
  • To learn to analyse and utilise customer data effectively
  • To gain practical skills in managing and integrating customer insights
  • To prepare for Dynamics 365 Certification with expert guidance
  • To implement best practices in data-driven strategies

Upon completion of this course, delegates will be equipped with the knowledge and skills to effectively utilise the Dynamics 365 platform, enhancing their capability to drive business success through strategic data management and customer engagement.

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What’s included in this Microsoft Customer Data Platform Specialty MB260 Training?

  • World-Class Training Sessions from Experienced Instructors
  • Digital Delegate Pack

Why choose us

Our Kolkata venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Kolkata is situated on the east bank of the Hooghly River within East India, as well as it being the capital city of West Bengal, it plays a big part within East India’s educational, cultural and commercial industries. Calcutta as the city is otherwise known has a metropolitan population of around 14.1 million recorded in 2011 which makes it the third most populated metropolitan area within India, the city itself was home to around 4.5 million people in the same year. Kolkata has some history within its ports as the Port of Kolkata is the oldest one within India that is still used for operations. The secondary schools and universities within Kolkata can be owned either by the international board, central or state government or be privately owned. However not everyone is able to or goes to school, therefore, there are initiatives put in place to get more children into school such as the Shikhshalaya Prakalpa which also looks to improve the quality of teaching within the schools as well. Secondary schools within Kolkata include the Hare school, Hindu School and the La Martiniere Calcutta which is a Christian school, founded in 1835 which makes it one of the oldest within India. As well as one of the oldest schools, Kolkata is also home to two of the oldest engineering institutes within in India these being the Bengal Engineering and Science University and the Jadavpur University. There are many universities within Kolkata some of which include the Amity University, Aliah university, the Indian Institute of Science Education and Research, Kolkata, West Bengal National University of Animal and Fishery Sciences, West Bengal National University of Health Sciences, Techno India University and West Bengal National University of Juridical Sciences, Indian Statistical Institute, Indian institute of Foreign Trade and the Rabindra Bharati University. Kolkata also has two universities that are recognised as universities with potential for excellence these being the Jadavpur University and the Universtiy of Calcutta. The universities all offer different opportunities such as the public universities offer students their own diplomas and degrees. Courses can range from health sciences, management, science, engineering, medical, business, marine engineering, animal and fishery science, dentistry, science education and research as well as foreign trade.

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Address

P, 21A,Old Ballygung Road.
3rd Floor (above Chinese Pavilion)
Near Birla Mandir.
Kolkata 700019
(West Bengal)

T: +91 8037244591

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Retired : Microsoft Customer Data Platform Specialty | MB-260T00 in Kolkata. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Retired : Microsoft Customer Data Platform Specialty | MB-260T00 in Kolkata, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Retired : Microsoft Customer Data Platform Specialty | MB-260T00 in Kolkata. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Retired : Microsoft Customer Data Platform Specialty | MB-260T00 in Kolkata sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Retired : Microsoft Customer Data Platform Specialty | MB-260T00 in Kolkata FAQs

Please arrive at the venue at 8:45am.
Before attending this course, students must have: Familiarity with Dynamics 365 Customer Insights. Firsthand experience with one or more Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform.
Candidates should be familiar with Dynamics 365 Customer Insights and have firsthand experience with one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have working knowledge of practices related to privacy, compliance, consent, security, responsible AI, and data retention policy.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 4 days
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for Retired : Microsoft Customer Data Platform Specialty MB260in Kolkata starts from INR49995
The Knowledge Academy is the Leading global training provider for Retired : Microsoft Customer Data Platform Specialty MB260.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Microsoft Dynamics 365 Training

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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