Course information

Customer Experience Training Course Outline

Module 1: Strategy Alignment

  • Overview of Strategy Alignment
  • Strategy Alignment
  • Operating Model
  • Comparing Lean, Six Sigma, and Rapid Improvement
  • Agile Project Management
  • Comparing Deployment Strategies
  • Voice of the Customer (VOC)
  • Design Thinking
  • Lean
  • Elements of a Lean System

Module 2: Project Identification

  • Lean Supply Chain
  • CT Flow Down
  • Operational Analysis
  • Metric Categories
  • Scoping Projects
  • A3 Form
  • Project Charters
  • Project Prioritisation
  • Information Technology Ecosystems

Module 3: Lean Six Sigma Basics

  • Understand the Voice of the Customer
  • Create Robust Product and Process Designs
  • Reduce Complexity
  • Deploy Lean Six Sigma Teams
  • Performance Measurements
  • Create Value Stream Maps (VSM)
  • Eliminate Unnecessary Operations
  • Implement Just-in-Time Systems
  • Reorganise Physical Configurations
  • 5S and Standardised Work
  • Link Operations
  • Balance Material Flow
  • Mistake-Proofing
  • High Quality
  • Reduce Set-Up Time (SMED)
  • Total Preventive Maintenance
  • Level Demand
  • Reduce Lot Sizes
  • Supplier Networks and Support
  • Implement Visual Control and Pull
  • Systems – Kanban
  • Continually Update Process Technologies

Module 4: Rapid Improvement Events

  • Prepare for the Rapid Improvement Event
  • Create a Project Charter
  • Assign a Project Leader and Team Members
  • Reserve a Conference Room
  • Obtain Supplies and Equipment
  • Ensure Facilities Are Available Including Breakout Rooms
  • Ensure Support Personnel Are Available to Assist the Team
  • Collect Process Information of Floor Layouts, Process, and Procedures
  • Collect Information of Operational Cycle Times
  • Developing a Schedule for the Rapid Improvement Event
  • Setting up Flip Charts and Organising Other Materials
  • Rapid Improvement Event Communication Email
  • Rapid Improvement Event Kick-Off Agenda
  • Conducting the Event
  • Bring Team Together to Discuss Roles and Responsibilities
  • Discuss Event Deliverables
  • Conduct Team Training as Required
  • Create Detailed Value Flow Maps and Layouts of the Process
  • Facilitate to Ensure Full Participation of Team Members
  • Collect Data at Every Operation
  • Analyse Data and Develop Prioritised Improvements
  • Change the Process
  • Apply 5S and Mistake-Proofing Methods
  • Evaluate the Rapid Improvement Event

Module 5: Data Collection and Analysis

  • Big Data Collection and Analytics
  • Metadata Definition and Lineage
  • Information Quality Governance
  • Value Stream Mapping
  • Process Characterisation
  • Simple Analysis of Process Data
  • Mapping High-Volume Transactions
  • Data Collection for Services
  • Measuring Process Complexity
  • Customer Experience Mapping

Module 6: Process Improvement

  • Common Process Changes
  • Control Tool Effectiveness and Sustainability
  • Root Cause Analysis and Improvement Strategies
  • Robotic Process Automation
  • Automating for Solution Sustainability

Module 7: Building a Case for Change

  • Psychology of Groups
  • Change Readiness
  • Project Transition
  • Building a Case for Change
  • Accelerating Change

Module 8: Implementing Solutions

  • Control Strategy
  • Control Tools
  • Quality Control Plan
  • Communicating the Proposed Changes
  • Follow-Up Activities
  • Creating Metric Dashboards

Module 9: Organisational Change

  • Sustaining Process Improvements
  • Governing Organisations
  • Security
  • General Data Protection Regulation
  • Changing an Organisation

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Who Should Attend the Customer Experience Training Course?

This Customer Experience Course in New Delhi is designed for professionals who are dedicated to improving the interactions and satisfaction of their customers. This course will benefit the following professionals:

  • Customer Service Managers and Representatives
  • Sales and Marketing Professionals
  • Business Owners
  • Entrepreneurs
  • Product Managers
  • Retail Managers
  • Call Center Managers
  • Brand Managers

Prerequisites of the Customer Experience Training Course

There are no formal prerequisites to attend the Customer Experience Training Course.

Customer Experience Training Course Overview

The Customer Experience Course in New Delhi is a specialized training designed to empower individuals and organizations with the knowledge and skills necessary to deliver exceptional customer experiences. In today's competitive business landscape, customer experience plays a vital role in building brand loyalty, driving customer satisfaction, and fostering long-term relationships with clients.

Customer service representatives, sales professionals, business owners, and anyone involved in customer-facing roles should attend the Customer Experience Training Course. This Customer Experience Certification Course in New Delhi is particularly beneficial for individuals seeking to enhance their understanding of customer needs, improve service delivery processes, and create memorable interactions that delight customers. The Knowledge Academy’s 1-day Customer Experience Training in New Delhi provides comprehensive training in this area. Delegates will explore various aspects of customer interaction and satisfaction, learning how to effectively apply these concepts in their roles. The Customer Experience Certification combines theoretical knowledge with practical application, ensuring participants can immediately implement these strategies in their professional lives.

Course Objectives

  • To understand the fundamentals of an exceptional Customer Experience
  • To learn how to effectively map and analyse the customer journey
  • To develop strategies for personalising customer interactions
  • To gain insights into measuring and enhancing customer satisfaction
  • To explore innovative techniques for engaging with customers
  • To enhance communication skills tailored to customer needs

Upon completion of this Customer Experience Course in New Delhi, delegates will have a thorough understanding of how to enhance customer experiences effectively. They will be equipped with practical tools and strategies to make impactful changes in their customer interactions, leading to increased customer satisfaction and loyalty.

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What’s included in this Customer Experience Course?

  • World-Class Training Sessions from Experienced Instructors
  • Customer Experience Certificate
  • Digital Delegate Pack

Why choose us

Our New Delhi venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

New Delhi is one of the districts within Delhi, as well as it being the capital city of India, it is also the home to the Government of the National Capital Territory of Delhi and some of the branches of the Government of India, these being the judiciary, executive and legislative branches and is also home to around 249,998 people. The capital of India - New Delhi was initiated within 1931 by Viceroy Lord Irwin however formed during 1911 by George V, who was the King of the United Kingdom as well as the Emperor of India and his British architects Sir Herbert Baker and Sir Edwin Lutyens formed the foundation stone and announced the capital city of India would be changed. The primary schools and secondary schools within New Delhi are either run privately or by the government and as of 2004 to 2005 there was around 1.5 million students going through the educational system within 2416 primary schools, 822,00 students in 715 middle schools and 669,000 students in 1576 secondary schools and around 500,000 students within 165 universities and colleges. All universities are either state, deemed or central universities, The top universities within New Delhi are the Jamia Millia Islamia, the University of Delhi, Indian Statistical Institute, National Law University, Jawaharlal Nehru University, Guru Gobind Singh Indraprastha University, Ambedkar University Delhi, Jamia Hamdard, Delhi Technological University – which is the first Engineering college within Delhi and one of the oldest in India, the Indira Gandhi National Open University is the largest national university in the world with over 4 million students, New Delhi is also home to the Indian Agricultural Research Institute, Pusa, New Delhi, Premier institute for agricultural research and education in India. The university courses and programs can offer different types of degrees such an undergraduate and post graduate courses, Bachelor courses and Scholarships, New Delhi prides itself on its premier institutions as the teaching and researching they do means that within 2011 the census recorded the literacy rate for females as 80.9% and for males it was slightly higher at 91.0% with an overall literacy rate of 86.3%. Subjects within the different universities can include, social sciences, engineering, humanities, technology, sports, law, social work, arts, management, education, computer information technology, foreign languages, mathematical science, dentistry and medical. 

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Address

Pioneer Institute of Education and Computer Studies
F322/A, 3rd Floor
Adarsh House (Above PNB Bank)
Old MB Road
Lado Sarai
New Delhi
110030

T: +918037244591

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Customer Experience Training in New Delhi. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Customer Experience Training in New Delhi, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Customer Experience Training in New Delhi. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Customer Experience Training in New Delhi sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Customer Experience Training in New Delhi FAQs

Customer Experience (CX) refers to the overall perception and interaction that customers have with a brand or company throughout the customer journey, encompassing every touchpoint and interaction.
Customer Experience is crucial for businesses because it directly impacts customer satisfaction, loyalty, retention, and advocacy. Positive CX fosters customer loyalty, drives repeat business, enhances brand reputation, and ultimately contributes to long-term profitability and growth.
The benefits of taking this Customer Experience Training Course include gaining a deep understanding of CX principles and strategies, learning techniques to improve customer satisfaction and loyalty, acquiring skills to analyze customer feedback and insights, and enhancing the ability to design and deliver exceptional customer experiences.
There are no specific prerequisites for taking this course, making it suitable for individuals at various levels of experience and expertise in customer service and business management.
The Customer Experience Course offers world-class training sessions conducted by experienced instructors, a Customer Experience Certificate, and a digital delegate pack.
This Customer Experience Course spans 1-day.
Yes, upon completing this Customer Experience Training Course, the delegates will receive a certification to validate their knowledge and skills in customer experience management.
Career opportunities after completing this Customer Experience Certification Course include roles such as Customer Experience Manager, Customer Success Manager, Customer Insights Analyst, Customer Relationship Manager, and other positions in marketing, sales, and customer service departments across various industries.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking Customer Experience Courses.
The training fees for Customer Experience Trainingin New Delhi starts from INR27995
The Knowledge Academy is the Leading global training provider for Customer Experience Training.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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