Exceptional Customer Service Training Overview
Exceptional Customer Service Training Course Outline
Module 1: What is Customer Service?
- Introduction
- What Constitutes Great Customer Service?
- Importance of Customer Service
- Customer Service Skills
- Methods of Communication
Module 2: Communication Barriers
- Introduction
- Types of Barriers
- Language
- Psychological
- Physical
- Attitudinal
- Cultural
- Environmental
- Delivering Effective Customer Service
- Questions and Answers
- Meet Customer Expectations
Module 3: Handling Difficult Customers
- Types of Difficult Customers
- How to Deal with Difficult Customers?
- Solving the Problem
Module 4: Assertiveness Techniques
- Introduction of Body Language
- Structure Communication with Customers
- How to Deal with Difficult Customers?
- Dealing with Difficult Situations
- Handling Emotional Calls
Module 5: Neuro-Linguistic Programming
- Introduction of Neuro-Linguistic Programming
- Examples of NLP
- Generic
- Visual
- Auditory
- Kinaesthetic
Module 6: Body Language
- Introduction to Body Language
- Types of Body Language
- Facial Expression
- Body Posture
- Gestures
- Handshakes
Who should attend this Exceptional Customer Service Training Course?
The Exceptional Customer Service Course in India is beneficial for anyone who wants to learn how to provide excellent Customer Service. It is designed for professionals whose responsibilities include interpersonal interactions and dealing with people on a regular basis. It is ideal for the following professionals:
- Customer Service Representatives
- Call Center Agents
- Sales Professionals
- Frontline Staff
- Retail Associates
- Hospitality Staff
- Client Success Managers
Prerequisites of the Exceptional Customer Service Training Course
There are no formal prerequisites for this Exceptional Customer Service Course.
Exceptional Customer Service Training Course Overview
Among the Personal Development Courses in India, Exceptional Customer Service is a pivotal aspect of any business's success. This training focuses on developing the skills and strategies necessary for delivering outstanding customer service. In the contemporary market, where competition is fierce, the ability to provide superior customer service can significantly differentiate a business.
Knowledge of Exceptional Customer service is essential for professionals in customer-facing roles in India, such as sales representatives, customer service agents, and hospitality staff. Mastering this skill set is crucial for retaining customers, building brand loyalty, and enhancing the overall reputation of the business.
The Knowledge Academy’s 1-day Exceptional Customer Service Training in India is designed to equip delegates with practical skills and techniques for excelling in customer service. The course covers a range of topics, from understanding customer needs to handling difficult situations, all aimed at elevating the standard of service provided.
Course Objectives
- To understand customer needs and expectations
- To develop communication skills for effective customer interaction
- To learn strategies for handling complaints and difficult situations
- To enhance the ability to create a positive customer experience
- To build skills for effective problem-solving in customer service
- To foster a customer-centric approach in professional conduct
Upon completion of this course in India, delegates will be better equipped to handle various customer service scenarios with confidence and efficiency. They will leave with a deeper understanding of how to deliver exceptional customer service, leading to increased customer satisfaction and loyalty.
What’s included in this Exceptional Customer Service Training Course?
- World-Class Training Sessions from Experienced Instructors
- Exceptional Customer Service Certificate
- Delegate Pack
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Exceptional Customer Service Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's Exceptional Customer Service Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's Exceptional Customer Service Training. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Exceptional Customer Service Training sessions.
Highly experienced trainers
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
State of the art training venues
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Small class sizes
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Great value for money
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Exceptional Customer Service Training at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our Exceptional Customer Service Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
Very calming voice and i would definitely recommend.
Louise James
Everything okay. Very nice and well-founded
Thomas Wasmayr
Keith was very knowledgeable, personable, and made the day an enjoyable experience.
James Farndon
Exceptional Customer Service Training FAQs
Customer service involves providing assistance, support, and solutions to customers before, during, and after their interaction with a product or service, with the goal of ensuring customer satisfaction and loyalty.
Investing time in improving Customer Service skills is crucial because it enhances customer satisfaction, fosters customer loyalty and retention, improves brand reputation, increases sales and revenue, and creates positive word-of-mouth referrals, ultimately leading to business growth and success.
The benefits of taking this Customer Service Training Course include gaining essential customer service skills such as effective communication, problem-solving, empathy, and conflict resolution, enhancing professional competence and confidence in handling customer interactions.
There are no prerequisites for taking this Customer Service Course, as it is designed to accommodate individuals with varying levels of experience and backgrounds. However, having a basic understanding of customer service concepts and a willingness to learn and improve is beneficial for participants to fully engage and benefit from the training.
The Exceptional Customer Service Training Course includes world-class training sessions conducted by experienced instructors, a certificate acknowledging exceptional customer service skills upon completion, and a digital delegate pack for reference and materials.
The Customer Service Training Course spans for 1-day.
Yes, delegates will receive a certification upon completing this Customer Service Course to validate their skills.
After completing this Customer Service Training Course, delegates can pursue various career opportunities in customer service-related roles across industries. Some potential job roles include Customer Service Representative, Call Center Agent, Client Success Manager, Sales Associate, and Guest Relations Coordinator, among others.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking HTML and CSS Courses.
The training fees for Exceptional Customer Service Trainingin India starts from INR44995
The Knowledge Academy is the Leading global training provider for Exceptional Customer Service Training.
Please see our Personal Development Courses courses available in India
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
Related courses
Back to course information
Customer Service Package
Save upto 40%Included courses:
Emotional Intelligence TrainingINR29995
Dealing with Difficult PeopleINR24995
Total without package: INR124980
Package price: INR74995 (Save INR49985)
Limited budget?
To help and support our clients we are providing a limited number of 250 daily discount codes. Hurry, first come, first served!
If you miss out, enquire to get yourself on the waiting list for the next day!
If you wish to make any changes to your course, please
