Course information

Strategic Annual Review with Your Customer Training Course Outline

 

Module 1: Strategic Review

  • What is a Strategic Review?
  • Benefits of a Strategic Review
  • Delivering a Successful Strategic Review

Module 2: Customer Service Performance Review

  • Introduction
  • Need to Conduct a Customer Service Performance Review
  • How to Conduct a Customer Service Performance Review?

Module 3: Types of Customers

  • Lookers
  • Discount-Seekers
  • Impulse Customers
  • New Customers
  • Dissatisfied Customers
  • Loyal Customers

Module 4: Customer Request

  • Important Rules of Customer Service
  • How to Reply to a Customer Request?
    • Collect All Needs for Responding
    • Avoid Unnecessary Complexity
    • Use the Language of the Customer
    • Ask Questions in a Polite and Professional Manner
    • Three S’s
    • Use Formatting for Important Information
    • Always Proofread

Module 5: Handle Customer Complaints

  • What are Customer Complaints?
  • Process for Handling Customer Complaints
  • How to Handle Negativity as a Support Professional?
  • How to Handle Customer Complaints the Right Way?

Module 6: Customer Relationships

  • Importance of Building Customer Relationship
  • How to Build Relationships with Customers?
  • Develop Customer Relationships
  • Dealing with Negative Customer Relationships
  • Maintaining Positive Customer Relations

Module 7: Improve Customer Satisfaction

  • Offer Multi-Channel Support
  • Make Collecting Feedback a Company Process
  • Measure Customer Satisfaction Regularly
  • NPS (Net Promoter Score)
  • CSAT (Customer Satisfaction Score)
  • CES (Customer Effort Score)
  • Ask for Feedback Across All Touchpoints
  • Actively Ask Customers for Feedback
  • Share Feedback Across All Your Teams
  • Reply to All Feedback
  • Act on Complaints and Negative Reviews

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Who should attend this Strategic Annual Review with Your Customer Training Course?

The Strategic Annual Review with Your Customer Training Course is designed to enhance the skills needed for effective long-term Customer Relationship Management, strategic planning, and performance assessment. However, it is beneficial for the following professionals:

  • Account Managers
  • Sales Managers
  • Product Managers
  • Marketing Managers
  • Customer Service Representatives
  • Business Analysts
  • Business Development Managers

Prerequisites of the Strategic Annual Review with Your Customer Training Course

There are no formal prerequisites for this training course. However, a basic understanding of Customer Relationship Management, Business Management, Sales and Marketing, and strong communication skills would be beneficial for the delegates.

Strategic Annual Review with Your Customer Training Course Overview

A strategic review is a structured process to identify new value-creating opportunities within a business. This could be about improving the performance of an existing division or taking advantage of a new market adjacency opportunity. This training helps learners boost their skills and knowledge of customer relationships and how to handle customer complaints. It is beneficial for the financial benefits of improving performance and targeting new growth opportunities. The process itself can improve alignment between employees, senior management teams, and other key stakeholders, helping to drive a high-performance culture and clarity on the future direction of the business. Pursuing this training helps individuals get equipped with the necessary skills and techniques that will ultimately enhance their career opportunities and upgrade their earnings.

In this 1-day Strategic Annual Review with Your Customer Training, delegates will gain a thorough understanding of strategic review, benefits of a strategic review, and how to deliver a successful strategic review. During this training, delegates will learn about customer service performance reviews, the need to conduct a customer service performance review, and how to conduct a customer service performance review. This training course will be led by our highly professional trainer, who has years of experience teaching such courses and will assist delegates in gaining skills and understanding of strategic the review.

Course Objectives:

  • To drive a high-performance clarity and culture around the companies' future direction
  • To deal with unhappy, anxious, and sometimes even difficult customers
  • To keep track of your team members’ individual performance, goals, and career aspirations
  • To shape your team’s goals, and set objectives for their career growth and success
  • To communicate clearly and effectively leads to more satisfied customers

At the end of this training, delegates will be able to deliver a successful strategic review and conduct a customer service performance review. They will also be able to satisfy their customers and increase the productivity of organisations with their clients’ reviews.

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What’s included in this Strategic Annual Review with Your Customer Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Strategic Annual Review with Your Customer Training Certificate
  • Digital Delegate Pack

Why choose us

Our Mumbai venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Mumbai is situated within the West Coast of India, as well as it being the capital of Maharashtra, it plays an important part within the global economics system. Bombay as the city was previously known as, up until 1995 is also known as an alpha world city and has the largest number of millionaires and billionaires across India, with it therefor being noted as the wealthiest city in India. Mumbai is home to around 18.4 million people and is regarded as the second largest metropolitan population within India as of the record in 2011 with 20.7 million people. Schools and Colleges within Mumbai can be found within the city as well as the suburbs and are either run privately, by the government or the Brihanmumbai Municipal Corporation. Secondary schools are operated by the MCGM primary education system to which it is schooling around 485,531 students in 1,188 primary schools and around 55,576 students in 49 secondary schools within eight different languages these being English, Hindi, Urdu, Kannada, Marathi, Tamil, Gujarati and Telugu. Colleges offer students opportunities to participate within Junior college level, undergraduate level, BCom, BSc and BA courses. As stated by the 10+2+3/4 plan students complete ten years at school to then go on to a junior college and study either science, commerce or arts and they complete that over a two year period. University courses at a degree level are offered in a wide range of different subjects such as engineering, law, media, applied arts and architecture, management, dental, pharmacy as well as Commerce and Science. There are a few universities and colleges within Mumbai and these are the University Institute of Chemical Technology, Indian Institute of Technology (Bombay), SNDT Women’s University, Government Law college, Veermata Jijabai Technological Institute, Narsee Monejee Institute of Management Studies, Sir J. J. School of Art which is the oldest art institution within Mumbai along the Thadomal Shahani Engineering College which is also the oldest private engineering college and the first of its kind to join up with the University of Mumbai to be able to give students the chance to learn about the biomedical engineering, computer engineering, biotechnology and information technology. The University of Mumbai is regarded to be one of the premier universities within India with achievements such as being placed within the top 50 engineering schools of the world ranking at 41 by the American Business Insider within 2013 as well as excelling as the 3rd best multi-disciplinary university within the QS university rankings within India.   

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Address

Safal Institute 
613, Corporate Centre
Nirmal Lifestyles Mall
LBS Marg
Mulund (W)
Mumbai 400080

T: +918037244591

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Strategic Annual Review With Your Customer Training | Personal Development Training in Mumbai. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Strategic Annual Review With Your Customer Training | Personal Development Training in Mumbai, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Strategic Annual Review With Your Customer Training | Personal Development Training in Mumbai. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Strategic Annual Review With Your Customer Training | Personal Development Training in Mumbai sessions.

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Small class sizes

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Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Strategic Annual Review With Your Customer Training | Personal Development Training in Mumbai FAQs

A strategic review is a structured process to identify new value-creating opportunities within a business. This could be about boosting the performance of an existing division or taking advantage of a new market adjacency opportunity.
There are no formal prerequisites for attending this Strategic Annual Review with Your Customer Training course.
This course is intended for those who need to gain their knowledge of strategic review and customer relationships.
The significant benefits of strategic review are the financial benefits of improving performance and targeting new growth opportunities, the process itself can improve alignment between employees, senior management teams, and other key stakeholders.
The importance of conducting customer service performance reviews is to increase employee retention, create a level-playing field for your team members, improve consistency and quality, and align team objectives with the larger company goals.
Customer complaints are often a sign of a discrepancy between what you offer and what the customer expects.
In this Strategic Annual Review with Your Customer Training, you will learn about the types of customers, important rules of customer service, how to reply to a customer request, how to build relationships with customers, dealing with negative customer relationships, and maintaining positive customer relations, etc.
The training fees for Strategic Annual Review with Your Customer Trainingin Mumbai starts from INR24995
The Knowledge Academy is the Leading global training provider for Strategic Annual Review with Your Customer Training.
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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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