Course information

Key Account Management Training Course Outline

Module 1: Level of Relationship

  • Tactical Relationship
  • Cooperative Relationship
  • Interdependent Relationship
  • Strategic Relationship

Module 2: Identify the Key Account and the Most Effective Strategy

  • Identifying Key Accounts
    • Pre-KAM
    • Early KAM
    • Mid-KAM
    • Partnership KAM
    • Synergistic KAM
    • KAM Uncoupling

Module 3: How to Develop Lock-in Strategies?

  • Lock-in Strategies
    • Build “Big Picture” Relationships
    • Offer Insight
    • Predict Needs
    • Communicate Openly
    • Give Complimentary Gifts
    • Be Receptive and Collaborative

Module 4: Issues to Manage Within Organisation

  • Common Problems
    • Inconsistent Processes
    • Lack of Internal Communication
    • No Executive Support
    • Appointing the Wrong Account Managers

Module 5: Influencing Both Inside and Outside the Key Account

  • Active Listening Skills
  • Mediating Conflict
  • Influencing Key Accounts

Module 6: Measuring the Tangible Perceptions of Key Players

  • Introduction

Module 7: Prioritising Key Accounts

  • Pareto Principle on Key Account
  • Steps to Analyse any of these Activities
  • Key Account Matrix

Module 8: Key Account Methodologies

  • Key Account Methodologies
    • SPIN Selling
    • Challenger Sale
    • Value Selling Framework

Module 9: Customer Value and Differentiation

  • Customer Value Proposition (CVP)
  • Operating Models

Module 10: Traditional Selling Vs KAM Development

  • Traditional Selling Vs KAM Development

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Who should attend this Key Account Management Training Course?

This Key Account Management Training Course in Gurgaon is designed to equip delegates with the skills and knowledge necessary to effectively manage and nurture key accounts within a business. This Sales Course is especially beneficial for the following professionals:

  • Key Account Managers
  • Business Development Managers
  • Customer Relationship Managers
  • Sales Executives
  • Sales Managers
  • Account Directors
  • Consultants and Advisors

Prerequisites of this Key Account Management Training Course

There are no formal prerequisites for this Key Account Management Course. However, a basic understanding of sales, account management, customer needs, and communication skills would be beneficial for the delegates. 

Key Account Management Training Course Overview

Key Accounts refer to a strategic approach in business where organisations identify and prioritise specific customers or clients who have the potential to contribute significantly to their revenue and long-term growth. Key Accounts enable delegates in Gurgaon to drive growth, foster long-lasting customer relationships, and contribute significantly to their organisation's success through effective Key Accounts Management.

This course in Gurgaon delves into the nuances of relationship-building and strategic account management, which helps delegates learn to identify, nurture, and grow key client accounts. This course equips delegates with the skills needed to tailor offerings to specific client needs, optimise communication, and foster long-term client satisfaction.

The Knowledge Academy’s 1-day Key Accounts Training Course in Gurgaon aims to educate delegates on how to select the correct accounts to invest their resources in, in order to turn around the largest profit for their organisation. This Sales Course focusses on developing optimal strategies for obtaining more business from existing clients and developing customer value and differentiation.

Course Objectives

  • To define what a Key Account is and why they are important
  • To identify your Key Accounts
  • To develop a strategy for developing your Key Accounts
  • To build relationships with Key Account decision-makers
  • To manage Key Account relationships effectively
  • To grow your revenue from Key Accounts

Upon completing this Key Account Management Course, delegates in Gurgaon will acquire advanced skills in building and maintaining strategic client relationships. This training not only enhances their ability to identify and capitalise on key business opportunities but also equips them with the tools to effectively manage and grow key accounts, fostering long-term success in their roles.

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What’s included in this Key Accounts Management Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Key Account Management Certificate
  • Digital Delegate Pack

Why choose us

Our Gurgaon venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Gurgaon is situated within Haryana in the National Capital Region. As the city is otherwise known by its historical name Guru Gram which means Village of the Guru, it is now home to more than 240 Fortune 500 companies. There is currently around 876,820 people living within Gurgaon, with the English language becoming more and more important within India, most of the schools within Gurgaon are now teaching instruction through Hindu and English. Schools with Gurgaon will be either public or private. Most of the schools are run by the Haryana Board of School Education, Central Board of Secondary Education and the Indian Certificate Secondary Education. English medium schools include the Delhi Public School, Morning Bell School and the Dronacharya Public School. Universities and colleges within Gurgaon include the Ansal Institute of Technology, National Brain Research Centre, KR Mangalam University, ITM University and the Amity University all of which are located within Gurgaon or are commutable to. Not all of the institutions are main campuses but branch or satellite campuses. Depending on the university or college which is chosen there is a range of different degrees such as GCE, A levels, O levels, undergraduate courses and graduate courses, within a number of different subject such as neuroscience, nursing, dental science, engineering, Business, law, technology, languages and many more.

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Address

Asiawebmedia Management
H-13, First Floor
South EXPart 1
New Delhi
110049

T: +91 8037244591

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Key Account Management Training Course in Gurgaon. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Key Account Management Training Course in Gurgaon, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Key Account Management Training Course in Gurgaon. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Key Account Management Training Course in Gurgaon sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Key Account Management Training Course in Gurgaon FAQs

KEy Account Management involves strategically managing and nurturing relationships with high-value clients to maximize mutual benefits and achieve long-term business success.
Key Account Management is crucial for businesses as it fosters client loyalty, drives revenue growth, and enhances overall customer satisfaction, contributing to sustained success and competitiveness.
Attending the Key Account Management Training Course offers insights into effective client management, enhancing negotiation skills, and improving strategic planning, ultimately boosting business performance and client relationships.
There are no prerequisites for taking this How to Develop Your Key Accounts Course.
The course includes comprehensive modules covering effective client relationship strategies, negotiation tactics, and strategic planning, ensuring a well-rounded understanding of key account management principles.
The duration of this course is 1 day.
Yes, completing the Key Account Management Course grants delegates a Key Account Management Certification, recognizing their proficiency in strategic client management and key account skills.
After completing the Key Account Management Certification Course, delegates can explore diverse career opportunities, including key account manager roles, sales leadership positions, and strategic business development roles in various industries.
The Knowledge Academy is a coveted training provider which offers multiple courses, comprehensive course content, experienced instructors, flexible learning options, and industry recognition, making it a reliable choice for attending a Key Account Management Training Course.
The training fees for Key Account Management Training Coursein Gurgaon starts from INR24995
The Knowledge Academy is the Leading global training provider for Key Account Management Training Course.
Please see our Sales Training courses available in Gurgaon
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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