Course information

VeriSM™ Plus Course Outline

Module 1: Service Organisation

  • Digital Transformation
  • Digital Transformation and Service Management
  • Adapting to Digital Transformation

Module 2: People and Organisational Structure

  • Leadership and Management
  • Service Management Competencies
  • Career Development
  • Service Management Professionals
  • Creating an Effective Team

Module 3: VeriSM™ Model

  • Principles
  • Management Mesh
  • Adapting the VeriSM™ Model

Module 4: Progressive Practices

  • Agile
  • DevOps
  • SIAM
  • Lean
  • Shift Left
  • Customer and User Experience
  • Continuous Delivery

Module 5: Innovative Technologies

  • Impact of Technology
  • Cloud Technology
  • Virtualisation
  • Automation
  • Big Data and Internet of Things
  • Mobile Computing
  • Bring Your Own Device
  • Server-Less Computing
  • Artificial Intelligence
  • Robotic Process Automation
  • Machine Learning
  • Containerisation

Module 6: Getting Started with VeriSM™

  • Reactive to Proactive
  • Lens Analysis

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Who should attend this VeriSM™ Plus Course?

This VeriSM™ Plus Course is designed for individuals with a background in IT Service Management, who wish to branch into utlising VeriSM™ practices.  It provides further insights into the progressive practices and innovative models in Service Management. The professionals who can benefit from attending this course include:

  • Service Management Professionals
  • Business Process Managers
  • Digital Transformation Specialists
  • Project Managers
  • Product Managers

Prerequisites of the VeriSM™ Plus Course

Delegates must possess a Service Management Foundation Certification, either in ISO/IEC ISO 20000, EXIN SIAM, IT4IT or ITIL, before pursuing this VeriSM™ Plus Course.

VeriSM™ Plus Training Course Overview

The Knowledge Academy’s VeriSM™ Plus training course has been designed to describe how an organisation can define its service management principles and then use organisational competencies, evolving technologies and a combination of management practices to deliver. This 1-day VeriSM™ training course forms a channel into VeriSM™ and will build upon your existing service management certifications.

VeriSM™ is a new service management method to help organisations create a flexible operating model that is adaptable. VeriSM™ describes how an organisation can define service management principles, and use a combination of management practices to deliver value.

Our VeriSM™ Plus course is accredited by EXIN.

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What’s included in this VeriSM™ Plus Course?

  • VeriSM™ Plus Examination
  • World-class training sessions from Experienced Instructors
  • VeriSM™ Plus Certificate 
  • Digital Delegate pack consisting of course notes and exercises

VeriSM™ Plus Exam Information

The VeriSM™ Plus exam assesses participants' ability to apply the VeriSM™ approach to service management in practical scenarios. VeriSM™ is a service management framework that emphasizes a flexible and adaptive approach to delivering value through services. The format of the exam is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 20 
  • Pass Mark: 65% 
  • Duration: 30 Minutes 
  • Open Book/ Closed Book: Closed Book

The VeriSM™ Plus exam is carried out through EXIN.

Why choose us

Our New Delhi venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

New Delhi is one of the districts within Delhi, as well as it being the capital city of India, it is also the home to the Government of the National Capital Territory of Delhi and some of the branches of the Government of India, these being the judiciary, executive and legislative branches and is also home to around 249,998 people. The capital of India - New Delhi was initiated within 1931 by Viceroy Lord Irwin however formed during 1911 by George V, who was the King of the United Kingdom as well as the Emperor of India and his British architects Sir Herbert Baker and Sir Edwin Lutyens formed the foundation stone and announced the capital city of India would be changed. The primary schools and secondary schools within New Delhi are either run privately or by the government and as of 2004 to 2005 there was around 1.5 million students going through the educational system within 2416 primary schools, 822,00 students in 715 middle schools and 669,000 students in 1576 secondary schools and around 500,000 students within 165 universities and colleges. All universities are either state, deemed or central universities, The top universities within New Delhi are the Jamia Millia Islamia, the University of Delhi, Indian Statistical Institute, National Law University, Jawaharlal Nehru University, Guru Gobind Singh Indraprastha University, Ambedkar University Delhi, Jamia Hamdard, Delhi Technological University – which is the first Engineering college within Delhi and one of the oldest in India, the Indira Gandhi National Open University is the largest national university in the world with over 4 million students, New Delhi is also home to the Indian Agricultural Research Institute, Pusa, New Delhi, Premier institute for agricultural research and education in India. The university courses and programs can offer different types of degrees such an undergraduate and post graduate courses, Bachelor courses and Scholarships, New Delhi prides itself on its premier institutions as the teaching and researching they do means that within 2011 the census recorded the literacy rate for females as 80.9% and for males it was slightly higher at 91.0% with an overall literacy rate of 86.3%. Subjects within the different universities can include, social sciences, engineering, humanities, technology, sports, law, social work, arts, management, education, computer information technology, foreign languages, mathematical science, dentistry and medical. 

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Address

Pioneer Institute of Education and Computer Studies
F322/A, 3rd Floor
Adarsh House (Above PNB Bank)
Old MB Road
Lado Sarai
New Delhi
110030

T: +91 8037244591

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led VeriSM Training | VeriSM Plus Training in New Delhi. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's VeriSM Training | VeriSM Plus Training in New Delhi, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's VeriSM Training | VeriSM Plus Training in New Delhi. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led VeriSM Training | VeriSM Plus Training in New Delhi sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

VeriSM Training | VeriSM Plus Training in New Delhi FAQs

VeriSM™ Plus is an advanced certification that builds upon the VeriSM™ Foundation. It focuses on applying VeriSM™ principles in real-world scenarios, incorporating digital service management, and helping organisations adapt traditional service practices to modern technologies.
Attending VeriSM™ Plus Training equips professionals with the skills to implement adaptive service management practices. It helps integrate digital transformation strategies within organisations, making services more efficient, scalable, and aligned with modern business needs.
Delegates must possess a Service Management Foundation Certification, either in ISO/IEC ISO 20000, EXIN SIAM, IT4IT or ITIL, before taking this VeriSM™ Plus Course.
This course is ideal for IT Professionals, Service Managers, Project Leaders, and anyone involved in service delivery or digital transformation. It’s particularly suited for those who want to deepen their knowledge of modern service management practices.
Yes, comprehensive support is provided throughout this VeriSM™ Plus Training Course. This includes access to instructors, learning resources, and technical assistance, ensuring delegates can resolve any queries they may have.
The VeriSM™ Plus Course includes interactive learning modules, case studies, exam preparation materials, group discussions, real-life scenarios, and access to the official VeriSM™ Plus Certification exam.
The duration of this VeriSM™ Plus Training Course spans 1 day. For self-paced courses, the duration may vary based on the delegate's schedule, allowing flexibility to complete the training at their own pace.
You can expect to receive your course confirmation details within 24 to 48 hours after registration. This will include information about the schedule, course materials, and access instructions.
Upon successfully completing the course, you will receive the VeriSM™ Plus Certification, which is recognised globally and demonstrates advanced knowledge of digital service management.
Yes, you need to have completed the VeriSM™ Foundation Course to be eligible for VeriSM™ Plus. This ensures delegates have a foundational understanding of the VeriSM™ model and service management.
Earning the VeriSM™ Plus Certification can significantly enhance your career prospects, positioning you for roles in service management, IT leadership, and digital transformation. It opens opportunities for positions that require strategic management of digital services.
While the VeriSM™ Foundation covers fundamental concepts, VeriSM™ Plus goes into greater depth, emphasising the practical application of service management in dynamic environments. It focuses more on integration with digital transformation and organisational agility.
The training covers practical examples from industries like finance, healthcare, and retail, showcasing how organisations successfully applied VeriSM™ principles to modernise their service management frameworks and adapt to digital changes.
Yes, 24/7 support is available to ensure that delegates receive assistance at any time during their learning journey. Whether you need technical support or have queries regarding course content, our dedicated support team is here to help you through email or phone.
In this VeriSM™ Plus Course, you will learn how to tailor service management practices to different organisational needs, integrate modern digital tools with traditional management models, and implement adaptive approaches for continuous service improvement.
Yes, self-paced online training is available for this VeriSM™ Plus Training Course, allowing delegates to complete the course at their convenience and progress through the material according to their schedule.
Yes, corporate training is offered for organisations looking to upskill their teams. Customised training courses are available to align with specific organisational goals and needs in digital service management.
If you are unable to access your VeriSM™ Plus Training Course, you should contact The Knowledge Academy’s customer support team. They can help troubleshoot technical issues and provide alternative access to the course materials.
VeriSM™ Plus is designed for intermediate to advanced delegates, particularly those already familiar with service management principles. It builds on foundational knowledge and provides more complex, real-world application scenarios.
The Knowledge Academy in New Delhi offers globally recognised courses, expert trainers, flexible learning formats (online, in-person, and self-paced), and 24/7 support. This VeriSM™ Plus Course provides a comprehensive learning experience, preparing you for practical application in your career.
The training fees for VeriSM™ Plusin New Delhi starts from INR44995
The Knowledge Academy is the Leading global training provider for VeriSM™ Plus.
Please see our VeriSM™ courses available in New Delhi
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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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