Back
+91 8037244591 
Get A Quote
Exceptional Customer Service Training
The Knowledge Academy is Globally Recognised as the Market Leader in providing training for Personal Development courses. Our "Customer Service Expert Team" comprises over 15 leading professionals who have more than 8 years of experience in aligning excellent Customer Service for meeting customer's requirements in various organisations. Our specialised instructors have developed unique teaching styles to help aspiring candidates to gain the skills for devising exceptional Customer Service practices to obtain good organisational outcomes.
40% Off Limited Time Offer
Communicate
Be Positively Helpful
Be Informative
Make a Good Impression
Exceptional Customer Service Training Course Overview
In today's incredibly competitive marketplace, Exceptional Customer Service is the most proven and reliable way to grow your business. This Exceptional Customer Service training course aims to help delegates to improve their Customer Service skills and delivering excellent customer services. They will learn how to exceed customer service standards and expectations while developing their reputation as a customer-centred business. This training offers essential skills and knowledge required to build customer satisfaction and meet customer requirements more efficiently.
This Exceptional Customer Service course is specially tailored by experts and provides delegates with the tips and tricks for handling customers and their needs. Our Exceptional Customer Service course provides individuals with in-depth knowledge of meeting customer expectations, types of barriers, dealing with difficult situations, going all the way around handling difficult customers, solving the problem, etc. Exceptional Customer Service course will validate delegate's learning with the completion certificate that will be provided to them upon course completion. Exceptional Customer Service course also includes an exam that will help delegates to validate their knowledge and skills.
Need More Information
Enquire Now
Best Selling Courses in India
Most Demanding Skills Enhancement Courses
Assertiveness Skills Training
Negotiation Skills Training Course
Stress Management Training
Presentation Skills Training
Effective Communication Training
Emotional Intelligence Training
Leadership Skills Training
Introduction to Performance Management
Senior Management Training
Sales Bootcamp
Certified HR Manager
Our Available Delivery Methods
The Knowledge Academy is World’s Leading Association for training professionals. The Knowledge Academy provides training in 490+ locations in around 221+ countries, covering 3000 subjects with the following delivery methods:
Classroom Training
Get trained in a quiet, safe, and clean environment, which is away from the noise and pressure of the work area.
Read More
Online Instructor-Led Training
Access our award-winning training courses at your home without going anywhere.
Read More
Online Self-Paced Training
Get Immediate 90 days Access to the E-Learning portal, which is accessible 24/7.
Read More
Onsite Training
Train multiple employees at the place, time, and environment of your choice.
Read More
The Knowledge Academy has an outstanding record of delivery for onsite training programmes to corporates.
Why We are the Most Suited Provider for Corporate/Onsite Training
Our specially formulated training programmes, regularly working staff, and excellent instructors are the reasons why professionals and corporates choose us globally as their preferred training provider.
Request More Information
Exceptional Customer Service Training Course Outline
This course will cover the following topics:
What is Customer Service?
- Importance of Customer Service
- Customer Service Skills
- Different Communication Vehicles
Communication Barriers
- Types of Barriers
- Delivering Effective Customer Service
- Self-Assessments
- Questions and Answers
- Rapport with Customers
- Meet Customer Expectations
Handling Difficult Customers
- How to Deal with Difficult Customers
- Solving the Problem
Assertiveness Techniques
- Structure Communication with Customers
- Dealing with Difficult Situations
Neuro-Linguistic Programming
- Examples of NLP
Body Language
- Facial Expressions
- Body Posture
- Gestures
- Handshakes
Most Demanding Training Packages in Corporate Sector
Team Leader Skills Package
5 Courses
- Leadership Skills
- Time Management Training
- Stress Management Training
- Presentation Skills Training
- Effective Communication Skills
Enquire for Package
Customer Service Package
5 Courses
- Exceptional Customer Service Training
- Introduction to Public Relations
- Dealing with Difficult People
- Emotional Intelligence
- Strategic Planning and Thinking
HR Manager Package
4 Courses
- Certified HR Advisor
- Certified HR Manager
- Certified Training and Development Manager
- HR Skills for Non-HR Managers
Why We are the Best to Choose?
We help you quench your thirst for knowledge by providing you with our specially tailored certifications. Our highly qualified instructors, dedicated staff, and 24/7 available helpline are the main reasons why we're the go-to training provider for you.
Best Price Guarantee
You won't find better value in the marketplace. If you find a lower price, send us the offer, and we'll beat it.
Guaranteed to Pass Exam
Our exam pass guarantee gives you the confidence that we will support your learning until you pass your exam.
Highly Experienced Staff
Our support staff and instructors have years of experience in tending to the specific needs of our clients and delivering on our exceptional quality.
100% Money Back Guarantee
We are so confident in our courses and our instructor's skills that we offer a money back guarantee if you do not pass the exam.
Why Customer Service is Important for Organisations?
Excellent customer support of any business or organisation results in an exceptional customer experience, distinctly when the support team envisions customers' problems and offers solutions. It helps organisations to stand out from their business competitors.
Customer service is an essential function for businesses as it helps them to retain customers and obtain more value from them. The exceptional quality of customer service helps businesses to recover customer acquisition costs and cultivate a loyal clientele. Customer support enables organisations to retain their loyal clients by keeping them satisfied with their product and service support. Customer service in any organisation represents its brand vision, mission, and values.
Have Any Doubts?
Our Amazing Facts and Figures
We are the Largest and Globally Accredited training provider with an excellent track record for delivering training programmes that meet learner's expectations.
Locations Worldwide
490
+
Courses Running Daily
100
+
Global Learners
2
M+
Certified Trainers
2
K+Reasons Why Customer Service is an Essential Aspect
The customer service's importance is not only confined to a simple phrase that 'it increases sales' but there's so much more to it than that. The actual value of maintaining excellent customer service is you will get the customer base's faith. Some of the reasons that why customer service is important, are given below:
- It Creates your Brand Image
- It Improves Marketing Opportunities
- It is the Source for the Valuable Feedback
- It Helps Receive Less Negative Word of Mouth
- It Increases Revenue
- It Boosts Customer Lifetime Value (CLV)
- It Builds Trust and Loyalty
Find Out More
Onsite Training Benefits
-
Training Flexibility
-
Save Travelling Costs
-
Business Oriented Courses
-
Familiar Learning Environment
Customer Stratification Rate After Training
98.9%
What Our Clients Say About Us
As a customer support supervisor, I always try to expand my knowledge and skills to effectively deal with my client’s expectations and make them thoroughly understand about products and services of our organisation. And I am glad to choose the knowledge
academy for attending the exceptional customer service course. I am genuinely saying that the course was beneficial for me. The course material was perfect, and the trainer taught me really rare tricks to communicate successfully
with my clients.
Oscar Evans
Customer Service Supervisor
I have done an exceptional customer service course from this excellent learning platform. The tutor taught me various methods and techniques that I used while communicating with my customers and seriously got some positive results. Her teaching was pretty
engaging with the courseware content. She answered my questions with astonishing logic and experience. I am immensely pleased with the content they provided.
Ivy Paul
Marketing Assistant
This is the fourth time I am doing training with The Knowledge Academy. Earlier I have purchased courses for my personal development. I trained with them again because of the quality of content they provided me since my first course. My trainer was a
very knowledgeable and humorous individual. He was sharp and clear throughout the training, and I didn’t face any difficulty grasping his teachings and explanations. I am thankful to The Knowledge Academy.
Theo Martin
Customer Support Manager
I have completed my customer service course from here. I have experienced such a great way of learning with the knowledge academy. I have been dealing with customers for a long time, but I learned new practices and techniques for dealing with customers
through this course. This course was a booster for my knowledge. I liked the content, and also, my trainer was such an excellent person because I was able to take hold of topics he taught. Thanks All for the pleasant experience.
William Wright
Brand Manager
The exceptional customer support course was perfect and well organised. The trainer clearly and quickly explained the concepts of this course. The course was ideal and to my expectation. The trainer delivered everything professionally. Brandi, my trainer,
made me understand concepts with relatable examples to my field of work. I am delighted with the experience of my training. I strongly recommend learning this course from the knowledge academy.
Elsie Jones
Personal Assistant
First time I am attending any course from the knowledge academy. I must say they are the best course material provider as well as the trainer. I did the course and learned various new skills and best practices for getting customer satisfaction results.
The trainer clarified the topics exceptionally, and I understood almost all the concepts. I experienced that the knowledge academy provides this exceptional customer service course and implements its teaching themselves.
Freddie Tylor
Sales Manager
Frequently Asked Questions
What is customer service?
Customer service includes activities, including submitting product suggestions, troubleshooting issues and complaints, or answering common questions.
What is Exceptional Customer Service?
Exceptional Customer Service is an unconditional commitment to providing a high-quality product or service to everyone (customer), regardless of the situations.
What are the benefits of good customer service?
Enhanced public image, increased sales, customer loyalty, and a more effective workforce are some of the benefits of good customer service.
What are the most important customer service skills?
Respect, patience, self-control, attentiveness, empath, flexibility, and communication are the most important customer service skills.
How do you deliver effective Exceptional Customer Service?
There are various ways to deliver effective Exceptional Customer Service such as know your product, maintain a positive attitude, creatively problem-solve, respond quickly, and focus support on the customer.
What will I learn in this Exceptional Customer Service Training course?
In this training, you will learn various concepts, including meeting customer expectations, types of barriers, dealing with difficult situations, delivering effective customer service, assertiveness techniques, different communication vehicles, etc. You will also learn solving problems, reading body language, among other concepts that will make you well equipped for handling customer service operations in your organisation.
Will this course help me to get a better job with a high salary package?
Individuals who hold customer service skills can get higher rank in companies and get paid more than any average Professional.
Can you customise training and course material according to our company requirements?
Yes, we have subject matter experts who will work according to your company requirements.
Can The Knowledge Academy deliver corporate/in-house training?
Yes, our specialised in-house/corporate delivery staff constantly works to provide training to our clients who wish to have the convenience and comfort of learning within their familiar surroundings.
I am unable to find the course that I am looking for.
The Knowledge Academy provides training on over 3000 different subjects. Please contact us if you are unable to find your ideal course in the above course list.
Can The Knowledge Academy deliver the training to more than 1000 delegates of my company?
Yes, we already trained over 1000 delegates from multiple internationally renowned organisations. In cases, where the delegates are more, we provide training in groups.
Which delivery methods I can choose for the Exceptional Customer Service Training course?
You can choose from any of the below delivery methods according to your requirements:
- Online: If you want to learn at your own pace and at any time in the day or night.
- Online instructor-led or virtual: If you want to learn virtually from the instructor at the comfort of your home.
- Classroom: If you want to attend training at one of The Knowledge Academy's venues.
- Onsite/Corporate: If you are looking for a training solution for your employees at your preferred premises.
Didn’t Find What You’re Looking For?
If you didn't find your perfect course or face any difficulty picking which course suits you best. Contact Us. We are readily available to help you with your doubts.
Contact Us Regarding Your Query
Phone :
+91 8037244591
Email :
[email protected]
Address :
1 Bell Street, Maidenhead Berkshire, SL6 1BU