Module 2: Introduction and Background to ISO/IEC 20000
Module 3: Scope
Module 4: Terms and Definitions
Module 5: Context of the Organisation
Module 6: Introduction to Auditing
Module 7: Auditing Roles and Principles
Module 8: Responsibilities of the Auditor
Module 9: Skills and Competencies of an Internal Auditor
Module 10: Purpose of Internal Auditing
Module 11: Leadership
Module 12: Planning
Module 13: Support of the Service Management System
Module 14: Implementation Guidance and Types
Module 15: Control, Monitor, and Measure
Module 16: Operation of the Service Management System
Module 17: Introduction to Lead Auditor
Module 18: On-Site Auditing
Module 19: Remote Auditing
Module 20: Methods
Module 21: Audit Report
Module 22: Conducting ISO 20000 Audits
Module 23: Conclusion and Follow-Up
Module 24: Performance Evaluation
Module 25: Improvement
The ISO 20000 Lead Auditor Course is tailored for professionals aspiring to become proficient in leading and executing audits of IT Service Management systems in alignment with the ISO 20000 standard. Here are the professionals who will benefit from attending this course:
There are no formal prerequisites for this ISO 20000 Lead Auditor Course. However, a strong understanding of the ISO 20000 standard IT Service Management (ITSM) principles could be beneficial for the delegates.
The ISO 20000 Lead Auditor Training Course is designed to provide a comprehensive understanding of IT Service Management System (ITSMS) auditing, aligned with ISO/IEC 20000 standards. This course equips professionals with the skills necessary to perform first, second, and third-party audits of an ITSMS against the ISO 20000 standard, ensuring organisations maintain high-quality service management practices.
Proficiency in ISO 20000 auditing is crucial for professionals responsible for managing and auditing IT service management processes. This course is particularly beneficial for IT Managers, Quality Managers, Auditors, and Consultants who aim to excel in auditing IT service management systems. Mastering this subject ensures that organisations comply with global standards, improving service delivery and customer satisfaction.
This intensive 5-day training by The Knowledge Academy provides delegates with the knowledge and skills needed to conduct efficient and effective ITSMS audits. Participants will learn about audit principles, procedures, and techniques to assess and report on the conformance and implementation of processes based on ISO 20000 standards. The training includes practical exercises and real-world scenarios to enhance learning outcomes.
Course Objectives
After completing the course, participants will receive a certification, validating their ability to audit ITSMS against ISO 20000 standards. This certification enhances career prospects and demonstrates a commitment to maintaining high IT service management standards.
To achieve the ISO 20000 Lead Auditor, candidates will need to sit for an examination. The exam format is as follows:
Why choose us
To make sure you’re always connected we offer completely free and easy to access wi-fi.
To keep you comfortable during your course we offer a fully air conditioned environment.
IT support is on hand to sort out any unforseen issues that may arise.
This location has full video conferencing equipment.
Rome is the capital city of Italy and the Lazio region. Rome has around 2,900,000 people living within the community and another 4,321,000 people living in the metropolitan city area.
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ISO 20000 Training | ISO 20000 Lead Auditor Training in Rome. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's ISO 20000 Training | ISO 20000 Lead Auditor Training in Rome, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's ISO 20000 Training | ISO 20000 Lead Auditor Training in Rome. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ISO 20000 Training | ISO 20000 Lead Auditor Training in Rome sessions.
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Leverage benefits offered from a certification that fits your unique business or project needs
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
Great personality with attention to details, love the way of explanation. I learned a lot from him,
Trainer was excellent - spending time but also providing real life examples to put things into perspective. A dry subject was made interesting and informative - thank you
Excellent teaching skills. Provided very comprehensive and valuable information on application and understanding of the ISO 20000 standard.
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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