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Reception Skills Overview
Reception Skills Training Course Outline
Module 1: Dealing with and Recognising Different Types of Callers
- Screamer
- Rambler
- Ladder
- Demander
Module 2: Understanding the Role of a Receptionist
- Duties of a Receptionist
- Characteristics of a Great Receptionist
- How to Prepare for a Receptionist Interview?
- Popular Interview Questions
- Effective Time Management
Module 3: Importance of First Impressions
- Introduction
- Tips on Creating a Good First Impression
- Importance of Telephone Manners
- Creating a Good First Impression on the Telephone
Module 4: Projecting a Professional Image
- How to Conduct Yourself Professionally in the Workplace?
- Stay in Control
- Non-Verbal Communication in Business
- Dress Sense
- Clarity and Direction
- Hands and Gestures
- How to Write a Professional Email?
Module 5: Successful Questioning Techniques
- Introduction
- Leading or “Loaded”
- Recall and Process
- Types of Questions
- Funneling
- Interpreting Disguises
- Open Questions
- Probing
Module 6: Maintaining a Positive Attitude
- Change Your Language from Negative to Positive
- Ways to Manage Stress
- Self-Motivation
- Self Confidence
- Healthy Lifestyle
Module 7: Building Rapport Techniques
- Overview
- Rapport Building Techniques
Module 8: Effective Listening Skills
- Listening Skills
- Things to Avoid When on the Phone
Module 9: Dealing with Cold Callers
- Overview
- Corporate TPS
- Things to Note About Corporate TPS
- Tips on How to Deal with Cold Callers
Module 10: Tone, Pitch, and Pace
- Introduction
- Process of Communication
- Effective Communication
Module 11: Dealing with Difficult Callers, Remaining Calm, and Professional
- Work as Quickly as Possible
- Listen to the Entire Story First
- Apologise
- Make Sure You Understand
- Try to Solve the Issue
- Compensate the Customer for their Trouble
Who should attend this Receptionist Training?
The Receptionist Course is designed for anyone who wants to improve their skills as a Receptionist in organisations of various industries. This Receptionist Course can be beneficial for a wide range of professionals, including:
- Aspiring and Current Receptionists
- Front Desk Managers
- Administrative Assistants
- Customer Service Representatives
- Office Managers
- Hospitality Industry Staff
- Retail Associates at Information Desks
Prerequisites of the Receptionist Training
There are no formal prerequisites for the Receptionist Course. However, a basic understanding of office procedures or customer service would be beneficial for delegates.
Receptionist Training Course Overview
In today's dynamic business environment, the role of a receptionist is crucial for creating a positive first impression. Effective receptionists possess strong communication skills, organisation, and the ability to multitask, ensuring smooth operations and enhancing customer satisfaction. This training addresses the essential skills required to thrive in this vital position.
Professionals such as administrative assistants, office managers, and customer service representatives will benefit significantly from this course. Enhancing reception skills is invaluable in various sectors, improving overall workplace efficiency and professionalism.
This 1 Day course by The Knowledge Academy provides professionals with the tools to excel in receptionist roles. Delegates will learn effective communication techniques, time management skills, and customer service strategies. The training focuses on practical scenarios, enabling delegates to apply their knowledge confidently in real-world situations, ultimately enhancing the customer experience.
Course Objectives
- To develop effective communication skills, ensuring clear and professional interactions
- To enhance customer service techniques, creating a positive experience for clients and visitors
- To manage phone calls and emails efficiently, ensuring prompt and accurate responses
- To improve time management and organisational skills, enabling smooth workflow and task prioritisation
- To handle difficult situations and complaints professionally, maintaining calm and resolving issues effectively
- To maintain a professional appearance and demeanour, reflecting the organisation’s values
Upon completion of the course, delegates will possess the skills to improve their professional interactions, significantly enhancing their contribution to their organisations and ensuring a seamless customer experience.
What’s included in this Reception Training?
- World-Class Training Sessions from Experienced Instructors
- Receptionist Certificate
- Digital Delegate Pack
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Reception Skills. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's Reception Skills, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's Reception Skills. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Reception Skills sessions.
Highly experienced trainers
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
State of the art training venues
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Small class sizes
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Great value for money
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Reception Skills at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our Reception Skills offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
Reception Skills FAQs
A Receptionist Course trains individuals in administrative, communication, and customer service skills required for front desk operations. It's designed for those seeking to start or enhance their careers as receptionists in various industries, including healthcare and hospitality.
No examination is included for this Receptionist Course.
There are no formal prerequisites for the Receptionist Course. However, a basic understanding of office procedures or customer service would be beneficial for delegates.
No prior certifications are needed to take this course. It is designed for beginners and those looking to enhance their administrative skills, making it accessible to anyone interested in pursuing a career as a Receptionist.
No, there is no pre-course reading for this course.
In this Receptionist Course, you'll learn essential skills including effective communication, customer service, time management, office technology proficiency, and administrative duties, preparing you to manage front office operations efficiently and professionally in various business environments.
Yes, the Receptionist Certification is ideal for career switchers, offering foundational skills in communication, customer service, and office management, making it easier to transition smoothly into a receptionist role with confidence and professionalism.
This Receptionist Course is a 1-day training course, during which delegates participate in intensive learning sessions that cover various course topics.
Our Receptionist Course stands out with its comprehensive curriculum, practical hands-on training, expert instructors, and focus on modern office technologies, ensuring participants gain the skills needed to excel in today’s dynamic workplace environment.
Completing this training opens up career prospects in various sectors, including corporate offices, healthcare facilities, hotels, and educational institutions. Graduates can advance to roles like Office Manager, Executive Assistant, or Administrative Coordinator.
Yes, the Receptionist Course will cover strategies for enhancing business relationships and fostering client loyalty by teaching effective communication techniques, active listening skills, and professional demeanor, ensuring positive interactions that build trust and long-term client satisfaction.
Receptionists support sales and marketing by managing initial customer interactions, directing inquiries to the right departments, maintaining a welcoming environment, assisting with administrative tasks, and gathering customer feedback to inform marketing strategies and improve customer satisfaction.
The Knowledge Academy in Italy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this Receptionist Certification Course.
The training fees for Reception Skillsin Italy starts from €1195
The Knowledge Academy is the Leading global training provider for Reception Skills.
Please see our PA and Secretarial Course courses available in Italy
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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