Course information

ITIL® 4 Practitioner Continual Improvement Training Course Outline

Module 1: Introduction to Continual Improvement

  • Key Concepts
  • Purpose and Benefits
  • Success Factors and Key Metrics
  • Key Terms or Concepts

Module 2: Value Streams and Processes

  • Processes of the Practice
  • Inputs and Outputs
  • Key Activities
  • Integrate the Practice in the Organisation’s Value Streams

Module 3: Organisations and People

  • Roles and Competences of the Practice
  • Responsibilities of the Key Roles of the Practice
  • Position the Practice in the Organisational Structure

Module 4: Information and Technology

  • Information and Technology Support and Enable the Practice
  • Activities Have HIGH Dependency on Automation Tools
  • Learn Tips and Recommendations

Module 5: Partners and Suppliers

  • Understand the and Suppliers in the Practice Role of Partners
  • Dependencies of the Practice on Third Parties
  • Partners and Suppliers Can Support the Practice

Module 6: Continual Improvement Capability Development

  • ITIL Capability Model
  • ITIL Guiding Principles

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Who should attend ITIL® 4 Practitioner Continual Improvement Course?

This ITIL® 4 Practitioner Continual Improvement Course is specifically designed for professionals who are committed to driving operational excellence and value creation within their organisations through continuous improvement practices. It is highly beneficial for:

  • IT Support Members
  • Enterprise Architects
  • Project Managers
  • Quality Assurance Managers
  • Project Coordinators
  • Business Leaders Executives
  • IT Operations Leaders

Prerequisites for ITIL® 4 Practitioner Continual Improvement Course

To attend this ITIL® 4 Practitioner Continual Improvement Course, candidates should possess a basic understanding of ITIL® 4 principles and have completed the ITIL® 4 Foundation certification.

ITIL® 4 Practitioner Continual Improvement Training Course Overview

ITIL® 4 Practitioner Continual Improvement Training focuses on the systematic approach to enhance services and operations within an organisation. Its importance lies in providing a structured framework for organisations to adapt and thrive in a rapidly changing business environment, ensuring they remain competitive and relevant. This training offers the benefit of streamlined processes, improved efficiency, and the ability to deliver higher value to customers. It enhances their understanding of best practices in service management, equipping them with skills to drive and manage change effectively. This training opens up career opportunities by validating their expertise in a globally recognised framework, making them valuable assets to their current or prospective employers.

In this 1-day ITIL® 4 Practitioner Continual Improvement Training, delegates will embark on a comprehensive journey to master the principles and processes of continual improvement within the IT service management domain. This course is meticulously designed to provide participants with an in-depth understanding of how to identify and implement improvement initiatives that align with business objectives, enhance service delivery, and foster an environment of continuous growth and innovation. This training will be conducted by our highly professional and skilled trainer, who has years of experience in teaching.

Course objectives:

  • To identify improvement opportunities in IT service management
  • To apply ITIL® guiding principles in real-world scenarios
  • To integrate continual improvement with organisational value streams
  • To leverage technology and automation for process enhancement
  • To collaborate effectively with partners and suppliers for optimisation
  • To develop a robust continual improvement strategy and roadmap

After attending this training, delegates will be equipped with the knowledge and skills to drive significant improvements in their organisations. They will be able to effectively analyse current business processes, identify areas for enhancement, and apply the ITIL® 4 framework to implement changes that lead to operational excellence and increased customer satisfaction.

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What's included in this ITIL® 4 Practitioner Continual Improvement Course?

  • ITIL® 4 Practitioner Continual Improvement Examination
  • World-Class Training from Experienced ITIL® Instructors
  • ITIL® 4 Practitioner Continual Improvement Certificate
  • Digital Delegate Pack

ITIL® 4 Practitioner Continual Improvement Exam Information

The ITIL® 4 Practitioner Continual Improvement Exam evaluates your understanding and application of the ITIL® 4 framework specifically in the context of continual improvement. The following information provides insight into the structure of the ITIL® 4 Practitioner Continual Improvement exam.

  • Question Type: Multiple-Choice
  • Total Questions: 20
  • Total Marks: 20 Marks
  • Pass Marks: 65%, or 13/20 Marks
  • Duration: 30 Minutes
  • Open Book/ Closed Book: Closed Book

Why choose us

Our Tokyo venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Tokyo is the capital of Japan. It has a population of around 8.9 million people but it has the largest populous metropolitan area in the world at a whopping 13 million people. Tokyo is split into 23 separate wards which operate and are governed as separate cities. The city also hosts 51 of the Fortune Global 500 companies, a record of any city in the world. Because of its population, Tokyo has a vast amount of schools. Public elementary and primary schools are run by the local wards, secondary schools are run by the Tokyo Metropolitan Government Board of Education and there are also many private schools. Some universities provide classes which are taught in English and teach the Japanese language to students such as the Sophia University, International Christian University and Waseda University. There are a number of large, prestigious universities in Tokyo such as University of Tokyo, Keio University and Hitotsubashi University. University of Tokyo is the highest rated university in Asia and enrols around 30,000 students a year. It was established in 1877 and provides a number of undergraduate and graduate programs in law, science, engineering and more. A small percentage of people in Japan speak fluent English, around 3%. English is taught in schools, however it is mostly just reading and writing skills. The unemployment rate in Japan runs at about 3.4%. The unemployment rate in Tokyo runs roughly the same at a rate of 3.5%.

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Address

Tokyo Shinjuku Park Tower
163-1030
Tokyo
Shinjuku-ku
3-7-1 Nishi-Shinjuku
30/F Shinjuku Park Tower

T: + 1-866 272 8822

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Practitioner Continual Improvement Training in Tokyo. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ITIL® 4 Practitioner Continual Improvement Training in Tokyo, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's ITIL® 4 Practitioner Continual Improvement Training in Tokyo. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 4 Practitioner Continual Improvement Training in Tokyo sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

ITIL® 4 Practitioner Continual Improvement Training in Tokyo FAQs

We are able to provide support via phone & email prior to attending, during and after the course.
This course is [ 1 ] day(s)
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for ITIL® 4 Practitioner Continual Improvement Trainingin Tokyo starts from $1895
The Knowledge Academy is the Leading global training provider for ITIL® 4 Practitioner Continual Improvement Training.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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