ITIL® 4 Strategist: Direct, Plan and Improve Training Overview
ITIL® 4 Strategist Certification: Direct, Plan and Improve (DPI) Course Outline
Module 1: Understand the Key Concepts of Direct, Plan & Improve
- Understand the Following Key Terms:
- Direction
- Planning
- Improvement
- Operating Model
- Methods
- Risks
- Scope of Control
- Differences Between the Following Key Concepts:
- Vision and Mission
- Strategy, Tactics, and Operations
- Governance, Compliance, and Management
- Policies, Controls, and Guidelines
- Relationship Between Value, Outcomes, Costs, Risks, and Direction, Planning, and Improvement
Module 2: Comprehend the Scope of Direction/Planning and Apply Key Principles and Methods
- Identify the Scope of Control and Within This:
- How to Cascade Objectives and Requirements
- How to Define Effective Policies, Controls, and Guidelines
- How to Place Decision-Making Authority at the Correct Level
Module 3: Integrate Governance, Risk, and Compliance (GRC) Principles Into the Service Value System
- Role of Risk and Risk Management in DPI
- How Governance Impacts DPI
- How to Ensure That Controls are Sufficient, But Not Excessive
Module 4: Apply Continual Improvement Principles to Various Enhancements
- How to Use the ITIL Continual Improvement Model to Improve the Service Value System or Any Part of the SVS
- How to Identify Assessment Objectives, Outputs, Requirements, and Criteria
- How to Select an Appropriate Assessment Method for a Particular Situation
- How to Define and Prioritise Desired Outcomes of an Improvement
- How to Build, Justify and Advocate for a Business Case
- How to Conduct Improvement Reviews
- How to Embed Continual Improvement at All Levels of the SVS
Module 5: Use Communication and Change Management Principles for Direction, Planning, and Improvement
- Nature, Scope, and Potential Benefits of Organisational Change Management
- How to Use the Key Principles and Methods of Communication & OCM:
- Identify and Manage Different Types of Stakeholders
- Effectively Communicate With and Influence Others
- Establish Effective Feedback Channels
- How to Establish Effective Interfaces Across the Value Chain
Module 6: Apply Measurement and Reporting Principles to Direction, Planning, and Improvement
- How to Define Indicators and Metrics to Support Objectives
Module 7: How to Direct, Plan and Improve Value Streams and Practices
- Direct, Plan, and Improve Value Streams and Practices
- Choose Appropriate Methods to Direct, Plan, and Improve Value Streams and Practices:
- Addressing the 4 Dimensions
- Applying the Guiding Principles
- Value Stream Mapping
- Optimisation of Workflow
- Elimination of Waste
- Ensuring & Utilising Feedback
Who should attend this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Course?
This ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Course is an advanced-level ITIL® Certification Course ideal for anyone who wants to learn how to use ITIL® 4 principles for strategic direction, planning, and advancement of IT services. This ITIL Certification Course is especially beneficial for professionals in the following roles:
- IT Service Management (ITSM) Professionals
- Senior IT Managers
- Business Relationship Managers
- IT Project Managers
- IT Programme Managers
- Quality Assurance Managers
- IT Consultants
Prerequisites of the ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Training Course
To pursue the ITIL® 4 Strategist: Direct, Plan, and Improve Training (DPI) certification, candidates must understand ITIL® 4 concepts and have passed the ITIL® 4 Foundation Certification Exam.
ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification Course Overview
ITIL® 4 is the latest version of ITIL Certification that provides a digital operating model that allows organisations to co-create effective value from their IT-supported products and services. It promotes greater alignment with new working methods, like Lean, Agile, and DevOps. This ITIL Certification helps to align product and service management with modern business requirements, drives successful organisational transformation, and continuously improves businesses.
IT Managers, IT Directors, Service Managers, and anyone involved in IT service management and strategic planning should prioritise participating in the ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Course. This ITIL course is essential for individuals seeking to enhance their strategic capabilities, align IT services with business objectives, and drive organisational success through effective service management practices.
This 2-day ITIL Certification Course covers a wide range of topics, including strategic planning principles, performance management, risk management, and continual improvement practices. Participants will learn how to assess current capabilities, identify improvement opportunities, develop strategic plans, and drive organisational change.
Course Objectives
- To understand the key concepts and principles of strategic planning and improvement in IT service management
- To learn how to assess current capabilities, identify improvement opportunities, and set strategic objectives
- To develop skills in developing and implementing IT service improvement plans and initiatives
- To explore performance management, risk management, and measurement techniques for driving continual improvement
- To understand the role of governance, leadership, and culture in driving strategic alignment and service excellence
- To empower IT professionals to lead strategic initiatives, drive organisational change, and optimise IT service delivery
Upon completion of the ITIL Certification, participants will be equipped with the knowledge, skills, and certification necessary to strategically direct, plan, and improve IT services in alignment with organisational objectives. They will be better prepared to drive organisational change, optimise resources, and continuously improve service delivery to meet evolving business needs and customer expectations.
What's included in this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Course?
- ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Examination
- World-Class Training Sessions from Experienced Instructors
- Digital Delegate Pack
ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam Information
The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam assesses participants' understanding of the ITIL® 4 principles and practices related to strategic planning, governance, and continual improvement.
- Question Type: Multiple Choice
- Total Questions: 40
- Total Marks: 40 Marks
- Pass Mark: 70%, or 28/40 Marks
- Duration: 90 Minutes
- Open Book/ Closed Book: Closed Book
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Strategist: Direct, Plan and Improve Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
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Join a scheduled class with a live instructor and other delegates.
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With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
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Unlock your potential with The Knowledge Academy's ITIL® 4 Strategist: Direct, Plan and Improve Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Unlock your potential with The Knowledge Academy's ITIL® 4 Strategist: Direct, Plan and Improve Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's ITIL® 4 Strategist: Direct, Plan and Improve Training. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 4 Strategist: Direct, Plan and Improve Training sessions.
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Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
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Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ITIL® 4 Strategist: Direct, Plan and Improve Training at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
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Our ITIL® 4 Strategist: Direct, Plan and Improve Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
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What our customers are saying
I wanted to take a moment to sincerely thank Mr sateesh for the outstanding ITIL training. His deep knowledge and expertise in the subject were truly exemplary, making complex concepts easy to understand and apply. I truly appreciate the way you delivered the sessions, his patience in addressing my queries, and the valuable insights he shared.
Sana Shyam
Trainer was good. Time wasn't
Rajeev Variyar
Nice
Frehiwot Mulugeta
I wanted to take a moment to sincerely thank Mr sateesh for the outstanding ITIL training. His deep knowledge and expertise in the subject were truly exemplary, making complex concepts easy to understand and apply. I truly appreciate the way you delivered the sessions, his patience in addressing my queries, and the valuable insights he shared.
Sana Shyam
Trainer was good. Time wasn't
Rajeev Variyar
Nice
Frehiwot Mulugeta
I wanted to take a moment to sincerely thank Mr sateesh for the outstanding ITIL training. His deep knowledge and expertise in the subject were truly exemplary, making complex concepts easy to understand and apply. I truly appreciate the way you delivered the sessions, his patience in addressing my queries, and the valuable insights he shared.
Sana Shyam
ITIL® 4 Strategist: Direct, Plan and Improve Training FAQs
ITIL® 4 Strategist: Direct, Plan and Improve Training is an advanced level ITIL® Certification Course for anyone who wants to learn how to apply ITIL® 4 Strategist 4 principles to the strategic direction, planning, and improvement of IT services.
For anyone who wants to learn how to apply ITIL® 4 principles to the strategic direction, planning, and improvement of IT services.
There are no formal prerequisites to attend this ITIL DPI Course.
This course comes with valuable training sessions led by experienced instructors, a digital delegate pack.
ITIL Courses and ITIL 4 Courses differ in scope, approach, and alignment with modern IT practices.
We can provide support via phone & email prior to attending, during and after the course.
This course offered by The Knowledge Academy spans 2 days.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts.
The Knowledge Academy in Kenya stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this training.
The training fees for ITIL® 4 Strategist: Direct, Plan and Improve Trainingin Kenya starts from $2495
The Knowledge Academy is the Leading global training provider for ITIL® 4 Strategist: Direct, Plan and Improve Training.
Please see our ITIL® Certification Training courses available in Kenya
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Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Trusted & Approved
All ITIL® courses are accredited by PeopleCert.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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