Exceptional Customer Service Training Overview
Exceptional Customer Service Training Course Outline
Module 1: What is Customer Service?
- Introduction
- What Constitutes Great Customer Service?
- Importance of Customer Service
- Customer Service Skills
- Methods of Communication
Module 2: Communication Barriers
- Introduction
- Types of Barriers
- Language
- Psychological
- Physical
- Attitudinal
- Cultural
- Environmental
- Delivering Effective Customer Service
- Questions and Answers
- Meet Customer Expectations
Module 3: Handling Difficult Customers
- Types of Difficult Customers
- How to Deal with Difficult Customers?
- Solving the Problem
Module 4: Assertiveness Techniques
- Introduction of Body Language
- Structure Communication with Customers
- How to Deal with Difficult Customers?
- Dealing with Difficult Situations
- Handling Emotional Calls
Module 5: Neuro-Linguistic Programming
- Introduction of Neuro-Linguistic Programming
- Examples of NLP
- Generic
- Visual
- Auditory
- Kinaesthetic
Module 6: Body Language
- Introduction to Body Language
- Types of Body Language
- Facial Expression
- Body Posture
- Gestures
- Handshakes
Who should attend this Exceptional Customer Service Training Course?
The Exceptional Customer Service Course is beneficial for anyone who wants to learn how to provide excellent Customer Service. It is designed for professionals whose responsibilities include interpersonal interactions and dealing with people on a regular basis. It is ideal for the following professionals:
- Supervisors
- Sales Associates
- Bank Tellers
- Customer Service Representatives
- Call Centre Agents
- Educators
- Human Resources (HR) Personnel
Prerequisites of the Exceptional Customer Service Training Course
There are no formal prerequisites for this Exceptional Customer Service Course.
Exceptional Customer Service Training Course Overview
Among the Personal Development Courses, Exceptional Customer Service is a pivotal aspect of any business's success. This training focuses on developing the skills and strategies necessary for delivering outstanding customer service. In the contemporary market, where competition is fierce, the ability to provide superior customer service can significantly differentiate a business.
Knowledge of Exceptional Customer Service is essential for professionals in customer-facing roles, such as sales representatives, customer service agents, and hospitality staff. Mastering this skill set is crucial for retaining customers, building brand loyalty, and enhancing the overall reputation of the business.
The Knowledge Academy’s 1-day Exceptional Customer Service Training is designed to equip delegates with practical skills and techniques for excelling in customer service. The course covers a range of topics, from understanding customer needs to handling difficult situations, all aimed at elevating the standard of service provided.
Course Objectives
- To understand customer needs and expectations
- To develop communication skills for effective customer interaction
- To learn strategies for handling complaints and difficult situations
- To enhance the ability to create a positive customer experience
- To build skills for effective problem-solving in customer service
- To foster a customer-centric approach in professional conduct
Upon completion of this Personal Development Training, delegates will be better equipped to handle various customer service scenarios with confidence and efficiency. They will leave with a deeper understanding of how to deliver exceptional customer service, leading to increased customer satisfaction and loyalty. Upskill yourself in various other aspects with The Knowledge Academy’s wide range of Personal Development Courses.
What’s included in this Exceptional Customer Service Training Course?
- World-Class Training Sessions from Experienced Instructors
- Exceptional Customer Service Certificate
- Digital Delegate Pack
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Exceptional Customer Service Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's Exceptional Customer Service Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's Exceptional Customer Service Training. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Exceptional Customer Service Training sessions.
Highly experienced trainers
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
State of the art training venues
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Small class sizes
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Great value for money
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Exceptional Customer Service Training at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our Exceptional Customer Service Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
Very calming voice and i would definitely recommend.
Louise James
Everything okay. Very nice and well-founded
Thomas Wasmayr
Keith was very knowledgeable, personable, and made the day an enjoyable experience.
James Farndon
Exceptional Customer Service Training FAQs
Exceptional Customer Service refers to going beyond basic customer support to create a positive and memorable experience. It involves understanding customer needs, providing prompt solutions, and ensuring customers feel valued and satisfied with the service.
The key advantages of excellent Customer Service include increased customer loyalty, positive word-of-mouth marketing, improved brand reputation, higher customer retention rates, and competitive differentiation. It helps businesses stand out and fosters long-term customer relationships.
The primary objectives of this course include improving communication skills, learning how to handle challenging customer interactions, enhancing problem-solving abilities, and ensuring customer satisfaction. The training focuses on equipping professionals with the tools and techniques necessary to deliver exceptional service.
Yes, pursuing a career in Customer Service can be rewarding. It offers diverse job opportunities, skill development, and career progression. With companies increasingly focusing on customer experience, demand for skilled Customer Service Professionals is growing across various industries.
Delegates gain critical skills such as active listening, conflict resolution, empathy, time management, and effective communication. These skills are essential for handling customer inquiries professionally and delivering outstanding service that exceeds customer expectations.
There are no formal prerequisites for taking this training, making it accessible to professionals from various backgrounds. A basic understanding of Customer Service principles and experience in customer-facing roles may be beneficial but is not required.
The duration of this Exceptional Customer Service Course spans 1-day. For self-paced courses, the duration may vary based on the delegate's schedule, allowing flexibility to complete the training at their own pace.
This Customer Service Training Course includes study materials, interactive exercises, time management tools, real-life scenarios, and access to online resources to help delegates apply what they learn in their daily lives.
Yes, delegates will receive a certification upon successfully completing the course. This certification validates your ability to deliver exceptional Customer Service and can enhance your professional credentials in customer-facing roles.
You will learn how to manage customer inquiries, handle complaints effectively, improve your communication skills, and build strong customer relationships. The course also focuses on strategies to exceed customer expectations and ensure customer satisfaction.
The Knowledge Academy in Kenya offers globally recognised training, experienced instructors, and flexible learning options. Choosing us ensures access to high-quality, accredited courses tailored to meet industry demands, helping you advance your Customer Service skills efficiently.
This course is designed for Customer Service Representatives, Support Staff, Team Leaders, and Managers. It’s also suitable for professionals from any industry who want to improve their customer interaction and service delivery skills.
Yes, 24/7 support is available to assist delegates with any technical issues or course-related queries during the training period. This ensures a smooth and accessible learning experience for everyone.
No prior experience is required to take this training course. It is suitable for both beginners and experienced professionals looking to improve their customer service skills and deliver better customer experiences.
Benefits of this course include enhanced career prospects, improved communication and problem-solving skills, and a certification that verifies your ability to provide outstanding Customer Service. It also boosts confidence in handling difficult customer situations effectively.
Yes, self-paced training options are available, allowing delegates to complete the course at their convenience. This flexible approach caters to busy professionals who want to enhance their skills without schedule constraints.
Yes, corporate training is offered for organisations that want to improve their team’s Customer Service capabilities. This training can be tailored to meet specific business needs and delivered either online or on-site.
Should you encounter any difficulties accessing the Exceptional Customer Service Training course materials, our customer support team is available to assist and promptly resolve any issues you may encounter.
The course is designed to accommodate various experience levels, from beginners to advanced delegates. It starts with fundamental principles and gradually progresses to more complex Customer Service strategies, making it accessible to all skill levels.
The training fees for Exceptional Customer Service Trainingin Kenya starts from $1295
The Knowledge Academy is the Leading global training provider for Exceptional Customer Service Training.
Please see our Personal Development Courses courses available in Kenya
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
Back to course information
Customer Service Package
Save upto 40%Included courses:
Introduction to Public Relations$1295
Emotional Intelligence Training$1295
Dealing with Difficult People$1295
Total without package: $6475
Package price: $3895 (Save $2580)
Limited budget?
To help and support our clients we are providing a limited number of 250 daily discount codes. Hurry, first come, first served!
If you miss out, enquire to get yourself on the waiting list for the next day!
If you wish to make any changes to your course, please
