Soft Skills Training For Sales Professionals | Sales Training in Nairobi

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Soft Skills Training for Sales Professionals

Nairobi

Understand developing excellent customer service skills to handle various situations.
Learn conflict resolution techniques for resolving disputes in a professional manner.
Acquire skills to improve emotional intelligence for better self-awareness and regulation.

Dates & Prices Dates & Prices

Course information

Soft Skills Training for Sales Professionals Course Outline

Module 1: Introduction to Sales

Sales Process
Sales Models
What is Sales Skills?
Sales Skills Benefits
How to Improve Sales Skills?
Why Soft Skills Matter in Sales?
Skills for Sales Managers to Become a Better Leader
Types of Soft Skills That Employers Look for on Resumes

Module 2: Soft Skills Vs Hard Skills

What are Hard Skills?
What are Soft Skills?
What's the Difference Between Soft and Hard Skills?

Module 3: Hard Skills for Sales Professionals

Product Knowledge
Understanding of Common Business Software Tools
Business Communication
Effective Communication Skills for Sales
Client Engagement
Active Listening
Conflict Management and Resolution
Sales Presentations/Demos
Social Selling

Module 4: Role-Critical Skills for Sales Professionals

Prospecting
Lead Qualification
Contract Negotiation
Policy Knowledge
Referral Selling
Closing Skills
Customer Success

Module 5: Traits of Successful Salespeople

Self-Motivated/Ambitious
Coachable
Adaptable
Sociable
Responsible
Goal-Oriented
Empathetic
Passionate About Selling
Emotional Intelligence in Sales

Module 6: Soft Skills for Sales Professionals

Relationship Building
Knowing When to Shut Up
Time Management
Storytelling
Research/Information Gathering
Critical Thinking
Problem Solving
Tech Savvy
Collaboration
Ways to Improve Soft Skills

Who should attend this Soft Skills Training for Sales Professionals Course?

This Soft Skills Training for Sales Professionals Course is designed for individuals who are involved in sales or sales-related roles and wish to enhance their interpersonal skills, communication abilities, and overall effectiveness in dealing with customers and clients. This Sales Training Course is especially beneficial for the following professionals:

Sales Representatives
Business Development Professionals
Sales Managers
Accounts Executives
Customer Service Representatives
Recruiters
Small Business Owners

Prerequisites of the Soft Skills Training for Sales Professionals Course

There are no formal prerequisites for this Soft Skills Training for Sales Professionals Training Course. However, strong communication skills and negotiation skills would be beneficial for the delegates.

Soft Skills Training for Sales Professionals Course Overview

Soft skills are characteristics and personality qualities that allow employees to interact with others and succeed at work. This training covers a wide range of themes, such as effective communication, negotiation, time management, customer service, dispute resolution, leadership, and presentation abilities.

This training equips learners with emotional intelligence, which will help them develop their self-awareness, self-regulation, motivation, empathy, and social skills. Pursuing this training helps individuals get equipped with the necessary skills and techniques to enhance their career opportunities and increase their earnings. This course is ideal for Customer Service Representatives, Business Development Representatives, and Accounts Executives.

The Knowledge Academy’s 1-day Soft Skills Training for Sales Professionals provides delegates with in-depth knowledge about the essential soft skills needed to succeed in the sales industry. During this training, the delegates learn about tools and techniques that are needed for interacting with clients and colleagues effectively. They also learn about how to develop emotional intelligence, lead and motivate a team, and apply soft skills in real-life sales situations.

Course Objectives

To equip sales professionals with the soft skills they need to succeed in their careers
To help sales professionals communicate more effectively with clients and colleagues
To enable sales professionals to negotiate deals and contracts more effectively
To improve sales professionals' time management skills and ability to prioritise tasks
To help sales professionals provide excellent customer service and handle difficult customers
To teach sales professionals how to resolve conflicts and disputes in a professional manner

At the end of this Sales Training, delegates learn to develop leadership skills for leading and motivating a team. They also learn to improve presentation skills for delivering engaging and effective presentations.

What’s included in this Soft Skills Training for Sales Professionals Course?

World-Class Training Sessions from Experienced Instructors
Soft Skills Training for Sales Professionals Certificate
Digital Delegate Pack

Why choose us

Our Nairobi venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Nairobi is the capital city of Kenya. It has a population of around 3.3 million people and is one of the most important and well known countries in the whole of Africa as it is a financial and political hub. Most schools in Nairobi follow either a British or Kenyan Curriculum. There are many universities in the city including The University of Nairobi which is the largest and oldest university in Kenya. It enrols around 84,000 students a year and provides a large number of programs and degrees in medicine, engineering, law and more. Other universities include Catholic University of Eastern Africa, KCA University and Kenyatta University. The two official languages of Kenya are English and Swahili. English is spoken by the vast majority in large cities and those connected with tourism or are educated. The unemployment rate of Kenya lies at around 21%. The rate of unemployment in Nairobi is slightly lower at a rate of 18.5%.

Address

Purshottam Place,
Chiromo Road,
PO Box 66217,
Nairobi,
800

T: +44 1344 203 999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Soft Skills Training For Sales Professionals | Sales Training in Nairobi. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Soft Skills Training For Sales Professionals | Sales Training in Nairobi, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Experience the most sought-after learning style with The Knowledge Academy's Soft Skills Training For Sales Professionals | Sales Training in Nairobi. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Soft Skills Training For Sales Professionals | Sales Training in Nairobi sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Soft Skills Training For Sales Professionals | Sales Training in Nairobi FAQs

What are Soft Skills for Sales Professionals?

Soft Skills for Sales professionals encompass interpersonal abilities, communication techniques, emotional intelligence, and problem-solving skills. These skills help Salespeople build strong relationships, effectively manage customer interactions, and navigate complex Sales processes to achieve successful outcomes.

Are there any prerequisites to attend this Soft Skills for Sales Professionals Training?

There are no formal prerequisites to attend this Soft Skills for Sales Professionals Training. It is designed to be accessible to all levels, from beginners to experienced Sales professionals, looking to enhance their interpersonal and communication abilities.

Who should attend these Soft Skills for Sales Professionals Training Courses?

This training is ideal for Sales representatives, account managers, Sales executives, and anyone involved in customer-facing roles. It is also beneficial for Sales managers looking to improve their team's performance by enhancing their Soft Skills.

Why are Soft Skills important for Sales professionals?

Soft Skills are crucial for Sales professionals as they enable effective communication, foster strong client relationships, and help in understanding and addressing customer needs. These skills are essential for building trust, negotiating deals, and ensuring customer satisfaction.

What will I learn in this Soft Skills for Sales Professionals Training?

In this training, you will learn how to communicate more effectively, develop active listening skills, manage customer relationships, and handle objections. Additionally, you'll gain insights into emotional intelligence, negotiation techniques, and how to adapt your approach to different clients.

What are the benefits of taking this Soft Skills for Sales Professionals Training?

Taking this training will enhance your ability to connect with clients, improve your communication and negotiation skills, and increase your overall Sales effectiveness. It also boosts your confidence in handling various Sales scenarios, leading to better Sales outcomes and career advancement.

What does Soft Skills for Sales Professionals Certification aim to achieve?

The certification aims to validate your proficiency in Soft Skills for Sales, demonstrating your ability to effectively communicate, build rapport with clients, and manage complex Sales interactions. It enhances your credibility and makes you an attractive candidate for Sales roles.

What is the duration of this Soft Skills for Sales Professionals Course?

This course takes 1-day to complete during which delegates participate in intensive learning sessions that cover various course topics.

Do you provide self-paced Soft Skills for Sales Professionals Training Course?

Yes, we offer a self-paced version of the Soft Skills for Sales Professionals Training Course, allowing you to learn at your own pace and convenience. This flexible format is ideal for busy professionals who need to balance their learning with other commitments.

What is the significance of holding Soft Skills for Sales Professionals Certification?

Holding this certification signifies that you possess the essential interpersonal and communication skills required for success in Sales roles. It demonstrates your commitment to personal development and can enhance your career prospects by making you a more effective and confident Sales professional.

What is included in this Soft Skills for Sales Professionals Training Course?

This course includes communication techniques, emotional intelligence, active listening, and negotiation skills. You'll also participate in role-playing exercises, receive personalised feedback, and have access to resources that support continued skill development.

Do you offer 24/7 support for this Soft Skills for Sales Professionals Course?

Yes, we provide 24/7 support for this course, ensuring that you can access assistance whenever you need it. Whether you have questions about the course content or need technical help, our support team is available to assist you.

What is the difficulty level of this Soft Skills for Sales Professionals Certification Course?

The course is designed to be accessible to a wide range of learners, from beginners to experienced Sales professionals. The difficulty level is moderate, with content tailored to enhance your existing skills while introducing new concepts in a manageable way.

What kind of jobs can I expect based on this Soft Skills for Sales Professionals Course?

After completing this course, you can expect to pursue roles such as Sales executive, account manager, customer service representative, or business development manager. The enhanced Soft Skills will also open doors to leadership positions within Sales teams.

Do you provide corporate training for this Soft Skills for Sales Professionals Course?

Yes, we offer corporate training solutions tailored to the needs of your organisation. Our corporate packages can be customised to align with your team’s specific goals and challenges, providing practical skills that drive Sales performance.

Which individuals or roles require Soft Skills for Sales Professionals Certification?

Individuals in customer-facing roles, such as Sales representatives, account managers, and business development professionals, will benefit the most from this certification. It is also valuable for team leaders and managers who want to improve their leadership and coaching skills.

Who should I contact if I am unable to access this Soft Skills for Sales Professionals Training Course?

If you encounter any issues accessing the course, please contact our support team via email or phone. Our dedicated support staff is available 24/7 to resolve any access issues and ensure a smooth learning experience.

Why should I take Soft Skills for Sales Professionals Course?

You should take this course to enhance your interpersonal abilities, improve client interactions, and increase your Sales success. The skills you gain will make you more effective in your role and help you achieve better results in a competitive Sales environment.

What is the qualification for this Soft Skills for Sales Professionals Training Course?

No specific qualifications are required to attend this course. It is open to anyone interested in improving their Soft Skills for Sales, whether you are a beginner or an experienced professional looking to refine your abilities.

What to do after this Soft Skills for Sales Professionals Training Course?

After completing the course, you should apply the skills you’ve learned in your daily Sales activities. Additionally, you might consider further certifications or advanced courses to continue your professional development and stay competitive in the Sales field.

Do you need Sales Certification before completing Soft Skills for Sales Professionals Training?

No, you do not need a Sales Certification before taking this training. The course is designed to be accessible to all, regardless of prior certifications, and focuses on developing essential Soft Skills that complement your technical Sales knowledge.

Is it necessary to have a background in other Sales Courses to take Soft Skills for Sales Professionals Training?

It is not necessary to have a background in other Sales courses to take this training. The course is designed to benefit both newcomers to Sales and experienced professionals, providing foundational Soft Skills that are crucial for success in any Sales role.

What is the cost/training fees for Soft Skills Training for Sales Professionals in Nairobi?

The training fees for Soft Skills Training for Sales Professionalsin Nairobi starts from $1295

Which is the best training institute/provider of Soft Skills Training for Sales Professionals in Nairobi?

The Knowledge Academy is the Leading global training provider for Soft Skills Training for Sales Professionals.

What are the best Sales Training courses in Nairobi?

Please see our Sales Training courses available in Nairobi

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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