ITIL 4 Specialist: Create Deliver And Support Training in Phnom Penh

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ITIL® 4 Specialist: Create Deliver and Support Certification

Phnom Penh

Enhances expertise with our ITIL® 4 Specialist: Create Deliver and Support Certification.
Boosts employability with up-to-date skills in service management
Learn best practices for creating and delivering IT service that align with business needs

Dates & Prices Dates & Prices

Course information

ITIL 4 Specialist: Create, Deliver and Support Course Outline

Module 1: Concepts and Challenges Across the Service Value System

Organisational Structures
Employee Satisfaction
Building Effective Teams – Roles and Competencies
Professional IT and Service Management Skills and Competencies
Generalist or ‘T-shaped’ Models
Developing a Broad Set of Competencies
Developing Team Culture – What is Team Culture?
What does Cultural Fit Mean and Why is it so Important?
How to Develop and Nurture Good Team Culture?
A Continual Improvement Culture
A Collaborative Culture
Align with the Type of Work
Learn Through Collaboration
Servant Leadership
Customer Orientation: Putting the Customer First
Customer Experience
Positive Communication

Module 2: How to Use a ‘Shift-Left’ Approach?

Shift-Left Approach
Building a Shift-Left Approach

Module 3: How to Plan and Manage Resources in the Service Value System?

Workforce Planning and management
Results-Based Approach
Challenges

Module 4: Use and Value of Information and Technology Across the Service Value System

Integration and Data Sharing
Integration Topologies
Integration Approaches
Reporting and Advanced Analytics
Data Analytics
Big Data
Collaboration and Workflow
Tools and Capabilities
Robotic Process Automation
RPA Technologies
Artificial Intelligence
Application and value
Machine Learning
Supervised Learning
Benefits and Limitations of Machine Learning
Continuous Integration, Continuous Delivery, and Continuous Deployment (CI/CD)
Goals and Value Measurement
CI/CD Pipeline
Aligning CI/CD with ITIL®
How Would ITIL Deploy a Change?
CI/CD Does Not Suit Every Situation
Value of an Effective Information Model
Anatomy of an Information Model
Integrated Service Management Toolsets
Service Management Toolset Expectations

Module 5: How to Use a Value Stream to Design, Develop and Transition New Services?

Value Streams to Create, Deliver, and Support Services
ITIL® Service Value Streams
Structure of an ITIL® Service Value Stream
Value Streams and Organisations
Design Thinking
Designing a Service Value Stream
Describing a Step of a Value Stream
Value Stream Mapping
Key Metrics When Analysing a Value Stream
Process Timing
Simple Representation of a Value Stream
Complex Representation of a Value Stream
Model Value Streams for Creation, Delivery, and Support
Development of a New Service
Design Considerations
Demand to Value
Development of a New Service
Step 1: Acknowledge and Document the Service Requirements
Step 2: Decide Whether to Invest in the New Service
Step 3: Design and Architect the New Service to Meet Customer Requirements
Step 4: Build, Configure, or Buy Service Components
Step 5: Deploy Service Components in Preparation for Launch
Step 6: Deliver and Support Within the Service Value Chain

Module 6: How ITIL® Practices Contribute to a Value Stream for a New Service?

Service Design
Software Development and Management
Deployment Management
Release Management
Service Validation and Testing
Change Enablement

Module 7: How ITIL® Practices Contribute to a Value Stream to Provide User Support?

Restoration of a Live Service
Design Considerations
Demand and Value
Journey from Demand to Value
Restoration of a Live Service
Step 1: Acknowledge and Register the User Query
Step 2: Investigate the Query, reclassify it as an Incident, and Attempt to Fix it
Step 3: Obtain a Fix from the specialist team
Step 4: Deploy the Fix
Step 5: Verify that the Incident has been Resolved
Step 6: Request Feedback from the User
Step 7: Identify Opportunities to Improve the Overall System

Module 8: How ITIL® Practices Contribute to a Value Stream for User Support?

Service Desk
Incident Management
Problem Management
Knowledge Management
Service Level Management
Monitoring and Event Management

Module 9: How to Co-Ordinate, Prioritise, and Structure Work and Activities to Create, Deliver, and Support Services?

Why do we need to Prioritise Work?
Managing Work as Tickets
Prioritisation and Demand Management
How to Prioritise Work?
WSJF (Priority)
Swarming
Commercial and Sourcing Considerations
‘Build or Buy’ Considerations
Commodification
Defining Requirements for Service Components
Selecting a Suitable Vendor
Sourcing Options and Models
Outsourcing Considerations
Service Integration and Management

Who should attend this ITIL® 4 Specialist: Create, Deliver, and Support CDS Certification?

This ITIL® 4 Specialist: Create, Deliver and Support Course is designed for IT practitioners and leaders who are involved in the creation, delivery, and support of digital products and services. This ITIL Certification Training is beneficial for a wide range of professionals, such as:

IT Service Managers
IT Operations Managers
Service Desk Managers
Technical Support Engineers
DevOps Professionals
IT Project Managers
ITIL® Foundation Certificate Holders

Prerequisites of the ITIL® 4 Specialist: Create, Deliver, and Support CDS Training Course

Candidates must have the ITIL® 4 Foundation Certificate to study this ITIL® 4 Specialist: Create, Deliver, and Support Course.

ITIL ® 4 Specialist: Create, Deliver and Support Training Overview

The ITIL® 4 Specialist: Create, Deliver, and Support Training is a specialised course that is designed to provide IT professionals with the knowledge and skills required to effectively create, deliver, and support IT services aligned with the ITIL 4 framework. In today's rapidly evolving IT landscape, this training plays a crucial role in empowering IT professionals to drive service excellence and customer satisfaction.

IT Service Managers, IT professionals, Service Desk Managers, and anyone involved in the delivery and support of IT services should prioritise participating in the ITIL® 4 Specialist: Create, Deliver, and Support Training. This training is essential for individuals seeking to enhance their understanding of IT service management practices, adopt a service-oriented approach, and optimise IT service delivery processes.

This 2-day ITIL® Certification Training by The Knowledge Academy covers a wide range of topics, including service design principles, service delivery models, service level management, service transition, and service improvement practices. Participants will learn how to design and implement service offerings, manage service portfolios, ensure service continuity, and optimise service performance.

Course Objectives

To understand the key concepts, principles, and practices of IT service management in alignment with the ITIL 4 framework
To learn how to design and create IT services that meet the needs and expectations of customers and stakeholders
To develop skills in delivering and supporting IT services throughout their lifecycle, from design to retirement
To explore service management processes and functions, including service level management, service desk operations, and incident management
To optimise IT service delivery processes and continuously improve service quality and performance
To empower IT professionals to drive service excellence and customer satisfaction through effective IT service management practices

Upon completion of the ITIL® 4 Specialist: Create, Deliver, and Support Training, participants will be equipped with the knowledge, skills, and certification necessary to effectively create, deliver, and support IT services in accordance with the ITIL 4 framework. They will be better prepared to align IT services with business objectives, improve service quality and performance, and drive organisational success through efficient and customer-focused IT service management practices.

What’s included in this ITIL® 4 Specialist: Create, Deliver, and Support CDS Certification Training?

ITIL® 4 Specialist: Create, Deliver and Support (CDS) Examination
World-Class Training Sessions from Experienced Instructors
ITIL® 4 Specialist: Create, Deliver, and Support (CDS) Certificate
Digital Delegate Pack

ITIL® 4 Specialist: Create, Deliver and Support (CDS) Exam Information

The ITIL® 4 Specialist: Create, Deliver and Support CDS exam is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels. The exam information is as follows:

Question Type: Multiple Choice
Total Questions: 40
Total Marks: 40 Marks
Pass Mark: 70%, or 28/40 Marks
Duration: 90 Minutes
Open Book/ Closed Book: Closed Book

Why choose us

Our Phnom Penh venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Phnom Penh is the capital and the largest city in Cambodia. It is the nations centre of economic and industrial activities. There is an estimated population of 1.5 million people in Phnom Penh. The unemployment recently rose to 0.3 percent form 0.1 percent. The national average unemployment rate has been 1.2 for almost 20 years between 1994 and 2013. 0.1 was a record low for the country. There are a number of colleges and universities in the city as well as other higher education institutes. One of these is the Royal University of Phnom Penh Khmer, this is the largest and oldest higher education provider in all of Cambodia. It has around 10,000 students and 3 campuses. They have faculties in science, social science, humanities and foreign languages.

Address

Raffles Hotel Le Royal

92 Rukhak Vithei Daun Penh,

Sangkat Wat Phnom,

Phnom Penh

T: 01344 203999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL 4 Specialist: Create Deliver And Support Training in Phnom Penh. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's ITIL 4 Specialist: Create Deliver And Support Training in Phnom Penh, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Experience the most sought-after learning style with The Knowledge Academy's ITIL 4 Specialist: Create Deliver And Support Training in Phnom Penh. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL 4 Specialist: Create Deliver And Support Training in Phnom Penh sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Craig at the Knowledge academy is an excellent professional. I have really enjoyed all my courses with him!

Will Stone

Good trainer with an excellent elocution, training pace was good too

Ymed Berriri

Good work, Keep it up.

Rahul Walanj

ITIL 4 Specialist: Create Deliver And Support Training in Phnom Penh FAQs

What is the ITIL® 4 Specialist Create Deliver and Support Certification Course?

The ITIL® 4 Specialist Create Deliver and Support Certification Course focuses on the integration of different value streams and activities to create, deliver, and support IT-enabled services.

How does this ITIL® 4 Specialist Create Deliver and Support Certification benefit IT professionals?

This ITIL® 4 Specialist Course enhances IT professionals' ability to effectively manage IT services, increasing efficiency, productivity, and collaboration within IT teams.

Are there any prerequisites for taking this ITIL® 4 Specialist: Create, Deliver, and Support Certification Course?

To attend, you must hold the ITIL 4 Foundation Certification.

Who should attend this ITIL CDS Course?

The course is designed for ITSM practitioners managing the operation and end-to-end delivery of IT-enabled and digital products and services.

Do you offer support for this ITIL® 4 Specialist Create Deliver and Support Course?

We provide support via phone & email prior to attending, during and after the course.

What is included in this ITIL® 4 Specialist Create Deliver and Support Certification?

In this ITIL® 4 Specialist Create Deliver and Support Certification course, delegates will have training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.

What is the duration of this course?

This course is 2 days.

How to book an ITIL® course?

To book an ITIL® course, visit our websites, select a suitable course, check available schedules, and follow the instructions for registration and payment.

How long until I receive the course confirmation details?

Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts.

What is covered in the ITIL® 4 Specialist Create Deliver and Support Certification?

The ITIL® 4 Specialist Create Deliver and Support Certification Course covers service design, delivery practices, service performance, culture, team collaboration, relevant tooling, and workflow management techniques.

Why choose The Knowledge Academy in Phnom Penh over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking ITIL® 4 Specialist Create Deliver and Support Certification.

What is the cost/training fees for ITIL® 4 Specialist: Create Deliver and Support Certification in Phnom Penh?

The training fees for ITIL® 4 Specialist: Create Deliver and Support Certificationin Phnom Penh starts from $2495

Which is the best training institute/provider of ITIL® 4 Specialist: Create Deliver and Support Certification in Phnom Penh?

The Knowledge Academy is the Leading global training provider for ITIL® 4 Specialist: Create Deliver and Support Certification.

What are the best ITIL® Certification Training courses in Phnom Penh?

Please see our ITIL® Certification Training courses available in Phnom Penh

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water