What is Microsoft Teams? A Complete Guide

Be it working remotely or in an office, Microsoft Teams can transform the way you communicate and collaborate with your team. But are you new to Microsoft Teams and feeling overwhelmed by its features? Our Microsoft Teams Guide is here to help you navigate this powerful collaboration tool with ease. This step-by-step blog will take you through the essential activities, from setting up your account to mastering video calls and team channels. 

Do you imagine seamlessly sharing files, holding virtual meetings, and staying organised—all in one place? Dive into our Microsoft Teams Guide and discover how to make the most of this versatile platform. Let’s get started on your journey to becoming a Microsoft Teams pro!

Table of Contents 

1) What is Microsoft Teams?  

2) Benefits of Microsoft Teams

3) Getting Started With Microsoft Teams

4) Essential Features and Functionality of Microsoft Teams   

5) Advanced Features and Tips for Microsoft Teams  

6) Best Practices for Effective Microsoft Teams Usage  

7) Microsoft Teams Pricing

8) Troubleshooting Microsoft Teams

9) Conclusion

What is Microsoft Teams? 

Microsoft Teams, developed by Microsoft, is a collaborative communication and teamwork platform that has become essential for organisations worldwide since its launch in 2017. It serves as a chat-based workspace that centralises people, conversations, files, and tools, providing a seamless environment for team communication through instant messaging, audio and video calls, and virtual meetings.

Teams also offer a range of collaboration features, including document sharing and co-authoring, with integrated access to Microsoft Office 365 apps like Word, Excel, and PowerPoint.

Microsoft Teams breaks down communication barriers, enabling real-time discussions, brainstorming sessions, and project management. Its robust video and audio-conferencing capabilities facilitate virtual meetings, presentations, and webinars, making it a versatile tool for organisations of all sizes. Additionally, Teams prioritise security and compliance, ensuring data protection and privacy through data encryption and multi-factor authentication.
 

 
 

Benefits of Microsoft Teams

Below are some key Benefits of Microsoft Teams:

1) Teams integrates seamlessly with Office 365, allowing users to co-author documents in real-time, share files, and collaborate efficiently without switching between apps.

2) It provides different communication tools, including instant messaging, audio and video calls, and threaded conversations, making it easier to stay connected with colleagues.

3) Teams simplify meeting management by providing features like scheduling, screen sharing, and recording, ensuring that all meeting-related information is easily accessible.

4) By centralising conversations and file sharing within Teams, users can significantly reduce the volume of emails, making communication more organised and less cluttered.

5) With mobile and desktop apps, Teams ensures that users can stay connected and productive from any location, whether they’re in the office or on the go.

Exploring a Microsoft Teams alternative? Discover innovative solutions for seamless team collaboration and enhanced productivity. Explore alternatives today!

Getting Started With Microsoft Teams  

By following this Microsoft Teams Guide and exploring the features and functionalities of MS Teams, you can quickly get started with this powerful collaboration platform. Let’s take you through some of its crucial steps:

1) Creating a Microsoft Teams Account  

To get started, you'll need to create a Microsoft Teams account. On having a Microsoft 365 subscription, you can use it to sign in using your existing credentials. Alternatively, you can sign up for a free Microsoft Teams account. Once signed in, you can access Teams via the web application, desktop application, or mobile app.


 

Setting up Teams and Channels  

“Teams” in the Microsoft Teams platform are groups of people collaborating on specific projects or initiatives. You can create channels within each team to organise discussions and files based on topics or workstreams. 

As an example, you can have a "Marketing Team" with channels for "Social Media," "Content Creation," and "Campaigns." Setting up teams and channels helps structure your collaboration space and keeps conversations focused. To create a team or channel on the platform, follow the below-mentioned steps: 

a) Click "Teams" on the sidebar. 

b) Choose "Create a team" and select the team type. 

c) Enter a name and description. Then, click "Create." 

d) Click "Add members" to invite colleagues. 

e) Enter their email addresses. 

f) Click the ellipsis (three dots) next to the team name. 

g) Select "Add channel" and give it a name. 

h) Choose standard or private access, then click "Add." 

Master Microsoft Teams interview questions! Prepare with expert tips and elevate your career. Explore Microsoft Teams interview questions now!

Inviting Team Members 

After creating teams and channels, you can invite team members to join. You can invite colleagues within your organisation using their email addresses or add external guests who may not have a Microsoft Teams account. Inviting team requires the following steps: 

a) Open Microsoft Teams. 

b) Once you're in Teams, you'll see the left sidebar with various options like "Chat," "Teams," "Calendar," etc. 

c) Click on the "Teams" option in the left sidebar. This will show you a list of all the teams you are a part of. 

d) Choose the team to which you want to add a new member. 

e) Look for the "..." (three dots) icon at the top right corner of the team's window. 

f) From the dropdown menu, choose "Add members. 

g) A window will open up where you can invite members to the team. You have two options: Invite with email or invite from your organisation. Enter the email address of the person you want to add, along with an optional message, and then click "Add." You can also search for members within your organisation by typing their name. 

h) If you want to assign a specific role to the member, such as "Member" or "Owner," you can do that in the same window before adding them. 

i) Now, click the "Add" button to send the invitation. 

j) The person you invited will receive an email notification inviting them to join the team. Once they accept the invitation, they will become a team member. 

Communicating Through Chat and Messaging 

The chat and messaging feature in Microsoft Teams enables real-time communication among team members. You can initiate one-on-one or group chats, send text messages, and share files and documents within the chat window. 

You can also use “@mentions” to notify specific team members and ensure their attention. Moreover, chat history is saved, allowing you to refer to previous conversations and find important information easily.

Boost your productivity with expert Microsoft Teams tips! Streamline communication and enhance collaboration effortlessly. Explore Teams tips now!

Scheduling and Joining Meetings 

This platform simplifies the process of scheduling and joining meetings. Meetings can be one-on-one or include multiple participants. You can join meetings from the Teams app, calendar invites, or directly from the chat window. You can schedule meetings directly within Teams as follows: 

a) Open Microsoft Teams 

b) Click on "Calendar" in the left sidebar 

c) Click "New Meeting" (+ icon) 

d) Fill in meeting details and add participants 

e) Click "Send" to schedule the meeting 

Moreover, participants can join a meeting using the following steps:  

a) Go to Teams Calendar 

b) Click on the meeting you need to join 

c) Click "Join" to enter the meeting 

d) Control audio, video, and other settings as needed 

e) Click "Leave" to exit the meeting 

Collaborating on Files and Documents  

Microsoft Teams integrates seamlessly with Microsoft 365 apps like Word, Excel, and PowerPoint, enabling team members to collaborate on files and documents within Teams itself. You can make, edit, and co-author documents in real time, allowing everyone to work on the latest version. The files are stored securely in OneDrive or SharePoint, making them easy to access and share with team members. 

Exploring Additional Features 

Microsoft Teams offers various additional features to enhance collaboration and productivity. These include integrating third-party apps, such as project management tools, customer relationship management systems, etc. Teams also provide features like polls, surveys, and apps for employee engagement and productivity tracking. Exploring these features can help tailor Microsoft Teams to your team's needs and enhance your overall collaboration experience. 

Training and Support 

As you start using Microsoft Teams, it's important to familiarise yourself with the various resources available for training and support. Microsoft provides comprehensive documentation, video tutorials, and a dedicated support centre for Teams users. In addition, online communities and forums allow you to connect with more users, share experiences, and seek guidance on best practices. 

Join our Microsoft Office 365 Training and learn how to effectively use tools like Word, Excel, Teams, and more.

Essential Features and Functionality of Microsoft Teams  

Here are some essential features of Microsoft Teams which make it an excellent choice for your personal use as well as your organisation. These features can bring great ease to your working process, revolutionising the communication process between you and your team members. So, let’s explore them in detail: 

Chat and Messaging  

Microsoft Teams provides a comprehensive chat and messaging system that allows team members to communicate effectively in real time. Users can initiate one-on-one or group chats, send text messages, and share files and images within the chat window. 

Teams support rich formatting options, such as bold, italic, and bullet points, enabling users to emphasise important information. The “@mentions” feature allows direct messaging to specific team members. This ensures their attention. Furthermore, searching and filtering chat history makes it easy to find and reference previous conversations.  

Audio and Video Conferencing  

Microsoft Teams' robust audio and video conferencing capabilities are one of its popular features. Users can initiate or join virtual meetings effortlessly. This enables face-to-face discussions and seamless collaboration. Teams support both one-on-one and group meetings, accommodating teams of all sizes. 

During meetings, participants can share their screens, present slides, and collaborate on documents in real time. Integrating Microsoft 365 apps allows smooth transitions from chat to video conferencing. As a result, it brings convenience in switching between different modes of communication.

Experiencing Microsoft Teams issues? Unlock quick fixes and get back to smooth collaboration. Resolve your challenges effortlessly!

Team Collaboration and File Sharing  

MS Teams act as a centralised hub for team collaboration and file sharing. Users can create and edit documents within Teams, leveraging the power of Microsoft 365 apps like Word, Excel, and PowerPoint. 

Further, co-authoring capabilities enable multiple team members to collaborate on the same document simultaneously, eliminating version control issues. Teams provide a seamless experience for sharing files and folders. This allows users to upload, organise, and easily access documents. Additionally, integration with OneDrive for Business ensures secure storage and easy retrieval of shared files.   

Integration With Microsoft 365 and Third-party Apps   

Teams can easily integrate with other Microsoft apps and services, enhancing their capabilities and adaptability. Users can access and collaborate on SharePoint, OneDrive, or Outlook files directly within Teams.



Integrating Microsoft Power Apps and Power Automate enables users to automate workflows and streamline processes. Teams also offer a wide range of third-party app integrations, such as Trello, Asana, and Salesforce. This allows users to bring their favourite tools and services into one centralised location.

 

Meeting Scheduling and Calendar Integration  

Microsoft Teams simplifies meeting scheduling and management through its built-in calendar feature. Teams seamlessly integrate with Outlook, enabling users to view and schedule meetings directly from the Teams interface. 

Further, users can create recurring meetings, set reminders, and invite attendees, all within the Teams app. The calendar provides a clear overview of the schedule and upcoming meetings. This ensures that users stay organised and never miss an important discussion.  

Mobile Accessibility and Collaboration  

To cater to the modern workforce, this platform offers comprehensive mobile apps for iOS and Android, ensuring users stay connected and productive. The mobile app includes all the essential features of Teams. This allows users to chat, join meetings, access files, and collaborate seamlessly from their smartphones or tablets. Whether travelling, working remotely, or away from the desk, the mobile app empowers users to stay engaged and productive with their team.  

Security and Compliance  

Security and compliance are critical in any collaboration platform, and Microsoft Teams prioritises these concerns. Teams employ robust security measures, including multi-factor authentication, data encryption, and advanced threat protection, to ensure the confidentiality and integrity of user data. 

Compliance attributes such as eDiscovery and legal hold help organisations meet regulatory requirements. Teams also support guest access, enabling users to collaborate securely with external partners and clients while controlling shared resources.  

AI-powered Features  

Leveraging the power of Artificial Intelligence, Microsoft Teams offers AI-powered features that enhance collaboration and productivity. Real-time translation allows team members. 

Transform your collaboration skills with our Microsoft SharePoint Training – register now and revolutionise the way you work with your team.  

Advanced Features and Tips for Microsoft Teams  

Advanced features in MS Teams can be roughly divided into Team management and Security compliances in Microsoft. Here are some advanced features of Microsoft teams which can make your work significantly easier:  

Channel and Team Management  

Here are some features of Microsoft Teams which can aid you in Team Management. 

1) Creating and Managing Private Channels: Aside from standard channels, Teams allows you to create private channels for sensitive discussions or specific projects. Private channels provide a more focused space for collaboration while maintaining privacy and access control.  

2) Archiving and Deleting Teams: You can archive or delete teams to keep your workspace organised as teams evolve or projects end. Archiving preserves the content and conversations for future reference, while deletion permanently removes the team and its associated data. 

3) Utilising Moderation and Guest Access: Teams provide moderation features to control the flow of conversations within channels. You can assign moderators who can approve or deny messages before they appear. Guest access allows you to invite external users to collaborate securely. This extends collaboration beyond internal team members. 

Security and Compliance in Microsoft Teams 

Here are some features of Microsoft Teams which helps you comply with security standards: 

1) Managing User Permissions and Roles: Teams provides different user roles with multiple levels of permissions. By assigning appropriate roles to team members, you can ensure that only authorised users can perform certain actions.  

2) Enabling Multi-factor Authentication: To enhance security, Teams supports multi-factor authentication. It adds an extra layer of protection. It mandates users to provide additional verification, such as a fingerprint or one-time password, in addition to their login credentials. 

3) Complying With Data Protection Regulations: Teams also adhere to industry-leading security and compliance standards. It includes features like data loss prevention (DLP) policies, message encryption, and retention policies. These features help organisations meet their regulatory requirements, such as General Data Protection Regulation (GDPR) or Health Insurance Portability and Accountability Act (HIPAA).

Customisation and Extensibility 

Here are some features of Microsoft Teams which help you customise your experience: 

1) Creating and Deploying Custom Apps: You can build apps using Microsoft Power Apps or Microsoft Teams Developer Platform. This helps extend the functionality of Teams to automate workflows, gather data, or integrate with other systems.  

2) Customising Team Layouts and Tabs: You can pin important channels or tabs to the top and rearrange the order of tabs. You can even personalise the team's theme to reflect your branding or preferences. 

3) Utilising Bots and Chatbots in Teams: Bots in Teams enable automation and streamline processes by performing tasks and providing information within the chat interface. Using the Microsoft Bot Framework, you can use pre-built bots or create custom bots. This helps in enhancing productivity and delivering interactive experiences. 

Best Practices for Effective Microsoft Teams Usage 

Here are some good practices you can follow to make the best out of Teams: 

1) Establishing Communication and Collaboration Guidelines: Setting clear guidelines and expectations for using Teams ensures consistent and effective collaboration. Establish norms around channel usage, naming conventions, and etiquettes to promote efficient teamwork.  

2) Managing Notifications and Maintaining Focus: Teams allows you to customise notification settings to avoid information overload. Adjusting notification preferences helps you stay focused by receiving alerts for essential messages and updates. This also helps in reducing unnecessary distractions.  

3) Promoting Inclusivity and Engagement in Teams: Encourage all team members to participate in discussions actively and share their ideas. Utilise features like polls, praise, and emojis to foster a positive and inclusive environment. Consider scheduling regular team meetings or virtual social events to build rapport and strengthen team bonds. 

Join our Microsoft Word Course today and unlock the potential of this crucial tool and create professional documents with ease!

Microsoft Teams Pricing

Microsoft Teams comes under the Office 365 suite, which provides various plans tailored to your needs. Here’s a detailed look at the plans that feature Teams:

a) Microsoft Teams (Free): Includes essential features like instant messaging, audio, and video chat.

b) Microsoft 365 Business Basic: £3.92 per user/month – Includes all “Microsoft Teams (Free)” features plus video conferencing for up to 250 participants.

c) Microsoft 365 Business Standard: £9.80 per user/month – Includes all “Business Basic” features plus desktop versions of MS Excel, Word, Access, etc.

d) Office 365 E3: £15.68 per user/month – Includes all “Business Standard” features plus unlimited file storage per user on OneDrive.

Troubleshooting Microsoft Teams  

Even with a user-friendly platform like MS Teams, occasional issues may arise. Let’s explore some common troubleshooting tips and frequently asked questions to help you navigate through challenges: 

1) Poor Audio or Video Quality During Meetings 

It’s a common experience for many Teams users to witness audio loss or distorted audio during a conference. Here are some measures you can take to avoid this problem or minimise it: 

1) Check your internet connection and ensure sufficient bandwidth 

2) Close any bandwidth-intensive applications running in the background 

3) Use a wired connection or move closer to your Wi-Fi router for a stable and proper connection

4) Check your audio and video settings in Teams to ensure the correct devices are selected. 

2) Cannot Join or Start a Meeting 

It’s a common experience for many Teams users to be unable to join an ongoing meeting or fail to start a meeting. Here are some measures you can take to avoid this problem or minimise it: 

1) Restart the Teams app or try joining the meeting from a different device 

2) Check your calendar for any conflicting meetings or double bookings 

3) Verify that you have the necessary permissions to join or initiate meetings 

3) Files or Documents not Syncing or Opening 

If you find difficulty in handling documents on the MS Teams application or browser, you can do the following: 

1) Make sure that you have the latest version of the Teams app and any relevant plugins or add-ins. 

2) Check your internet connectivity and try refreshing the page or restarting the app 

3) Clear your cache and temporary files, then attempt to access the files again 

4) Issues With Notifications 

It’s a common experience for many Teams users to often not get notified when they have a message, or a file is being sent to them. Here are some measures you can take to avoid this problem or minimise it: 

1) Check your notification settings in Teams and make sure they are configured correctly. 

2) Ensure notifications are not disabled at the system level, such as in your device's settings. 

3) Restart the Teams app or try signing out and signing back in to reset the notification settings. 

5) Unable to add External Users or Guests 

It’s a common experience for many Teams users to have difficulties adding guests. Here is how you can minimise the potential of such failure: 

1) Ensure that guest access is enabled in your Teams admin settings 

2) Verify that you have the necessary permissions to invite external users 3) Double-check the email addresses of the guests you're trying to add for accuracy

Unlock the full potential of Microsoft Teams with our expert-led Microsoft Teams Training – join now!

Conclusion 

We hope that the Microsoft Teams Guide provided in the blog helped you understand the basic and advanced features of Teams. By harnessing the full potential of Teams, you can empower yourselves and your teams to achieve greatness in this digital age. 

Discover how Microsoft SharePoint can streamline your workflow – join our Microsoft SharePoint End User Fundamentals Course now!