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Module 1: Dealing with and Recognising Different Types of Callers
Module 2: Understanding the Role of a Receptionist
Module 3: Importance of First Impressions
Module 4: Projecting a Professional Image
Module 5: Successful Questioning Techniques
Module 6: Maintaining a Positive Attitude
Module 7: Building Rapport Techniques
Module 8: Effective Listening Skills
Module 9: Dealing with Cold Callers
Module 10: Tone, Pitch, and Pace
Module 11: Dealing with Difficult Callers, Remaining Calm, and Professional
The Receptionist Course is designed for anyone who wants to improve their skills as a Receptionist in organisations of various industries. This Receptionist Course can be beneficial for a wide range of professionals, including:
There are no formal prerequisites for the Receptionist Course. However, a basic understanding of office procedures or customer service would be beneficial for delegates.
Reception skills are crucial for creating a positive first impression in any organisation. This course provides comprehensive training on effective communication, customer service, and administrative tasks, equipping participants with the essential skills to excel in reception roles. Mastering these skills is vital for enhancing the overall experience of clients and visitors, ensuring smooth and efficient operations at the front desk.
Proficiency in this Receptionist Course is important for professionals in various fields, including Front Desk Staff, Administrative Assistants, Office Managers, and anyone involved in customer-facing roles. By mastering these skills, individuals can ensure smooth operations, improve customer satisfaction, and contribute to a welcoming environment. This expertise is particularly valuable in industries such as hospitality, healthcare, corporate offices, and any business that prioritises customer interaction.
This 1-day Receptionist Training Course provided by The Knowledge Academy will equip delegates with practical skills and knowledge to perform their duties efficiently. Delegates will learn through interactive sessions and hands-on activities, enabling them to handle reception tasks with confidence and professionalism. The training will cover various aspects, from greeting visitors to handling administrative duties and addressing customer queries effectively.
Course Objectives
Upon completing the Receptionist Course, delegates will receive a Receptionist Certification, validating their newly acquired reception skills and demonstrating their commitment to professional development. This Receptionist Certification will enhance their career prospects and serve as a testament to their capability in handling reception duties with excellence.
Why choose us
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Reception Skills. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's Reception Skills, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's Reception Skills. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Reception Skills sessions.
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Reception Skills at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Leverage benefits offered from a certification that fits your unique business or project needs
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Our Reception Skills offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
We may not have any package deals available including this course. If you enquire or give us a call on +44 1344 203 999 and speak to our training experts, we should be able to help you with your requirements.
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